I went in looking for a car and felt a little overwhelmed but the process. Walking the lot which is…read morewhat they had me do was challenging as the cars I wanted to see were all over The purchase process moved along though seemed like nothing was streamlined. I did take a long time even thought it moved along and was repeated at times.

Today (Monday), we finalized a deal on our 5th vehicle we've purchased from CarMax. We've had…read moremultiple good experiences with them, that's why we come back. This time, the hunt started on Saturday. Before we even walked into the dealership, we went ahead and prequalified with external financing. We made an appointment to test drive a vehicle at 3 pm. I highly encourage appointments. We arrived and we were assigned a sales agent, Sydney Fox. The member of our party who would be driving the vehicle ran about 15 minutes late. Sydney went ahead and washed the vehicle and got it ready for the test drive. We told her we were interested in other vehicles. She got our next option ready and we went for our drive. We came back and saw the next vehicle. The interior was a bit of a wreck, so we passed on the test drive. We went back to the drawing board. Found another vehicle, and another test drive. We broadened our search and found another vehicle, yet another test drive. Then, we stumbled upon the vehicle we decided on. Test drive was awesome. We came back and told Sydney we wanted it. She had to leave at 6 pm, so she set us up with Evan to finish the process. I logged into my insurance app, got a quote, and then the next page showed a drastically different payment layout. We told Evan we needed to pump the brakes on the sale until we could get our insurance figured out. They put the vehicle on hold for us until Monday 6 pm. On Monday morning, I got a text from Sydney inquiring about our interest in the vehicle. I told her we got a hold of our insurance, it's good, and we want the vehicle. We would be in at 6 pm to finalize the deal. We filled out the CarMax prefinancing, but there rate wasn't as good as our external source. She later messaged me and said we could work the process from home and it would be express delivery when we showed up at 6. I was a little hesitant, but with some encouragement, I said I would try. I had a hiccup in my external loan application. I had to call the business to have them set up automated payments, and we just went ahead and finished the loan processing. I logged back into my app, signed the loan, and then asked my husband to do the same. I then added the vehicle to my insurance policy and sent them a photo copy. I did all of this from the comfort of my home. We showed up at 6, checked in, waited maybe 20 minutes, signed some paperwork, and we were lead out to the vehicle around 6:45. That was express service if I say so myself.

Decent, honest and helpful staff with a solid reputation in the used car business in Albuquerque…read more They also help to finance people with bad credit. Love Chester and Ty and so relieved to find a place with good used cars. They are popular for a reason. So grateful for their help.

Did us righteous on an engine we bought from him. Had to exchange the engine. Very reputable and…read morehonest, hard-working man that will honor his work when you deal with him. Highly recommended and trustworthy.

My Subaru died half way between Albuquerque and Santa Fe. Pete's Auto care (also awesome people)…read morerecommended Macy's towing. George was there in less than an hour. We are already at the mechanic's shop before 11 am. George was efficient and personable and professional. And they make great beef jerky!!! I can't wait to try their hot Cheeto flavor! Thank you for the rescue. Also very reasonably priced.

My Tesla got a flat while in Albuquerque, called Tesla roadside assistance at 1pm mst, who then…read morecontracted Macy's towing, Macy's quoted the Tesla agent a truck was available right away and it would be 15 minutes for the tow to arrive, a service appointment was booked given the time frame the agent was quoted at the same time they booked the tow, I was listed as a will wait for tire service which was to be done the same business day, after waiting several hours, the less than stellar tow driver finally contacted me at 4:30pm stating he would be ready to pick up my car in 45 minutes he had just woke up from a nap and seen that he had to tow me but still needed to eat something first, when he arrived he seemed under the influence asking if I still wanted a tow and babbling on, at this point the service center was closed causing me to be stranded until the next afternoon for what was to be a same day service. Would not recommend Macy's towing to my worst enemy. The hour and a half worth of sentry mode footage I recorded of him sitting in the tesla lot after dropping my vehicle sure makes him and macy's tow company look some kind of way.

Was 2 payments behind instead of working with me being laid off but had the payment that day…read morerefusal to help they wanted the entire purchase of the car. Was really disappointed in the help a customer.

I applied online for a pick up truck. Pennie was not very communicative. She told me I would…read morereceive a call from finance in a couple of minutes after an hour. I texted her that I had not received a call. She left me unread until I texted her again asking for the manager's phone number and name which she texted back "John!" I wish she was paid to do her job and it's entirety. It takes two seconds to send a text and the fact that she can only send one word. Let me know how lazy this dealership is. I will not be moving forward with business here. Not a good start go somewhere where they would like to sell you a car and appreciate you as a customer.

Even worse than being gaslighted in the first place by the company, Christina responds and asks me…read moreto contact them again. So, I spend an hour more to contact them again and their customer service chat person assured me that they would escalate the issue and someone would contact me. That was 6 weeks ago, and still no contact. When there is a problem, they say the customer is crazy (gaslight). Then, in public view they pretend like they care, but show they don't by privately ignoring the customer (fake public image). Enterprise car sales customer service is pathetic. Buy a car from a company that cares.

I used to be an employee of Enterprise. I was fed lies about how great and well taken the cars are…read moreat Car Sales. I had the worst experience I have ever had buying a used car. This entire experience was an absolute nightmare and the attitude that I encountered from the employees at Car Sales was incredibly inappropriate. If they would have shown some sympathy for my situation it would have helped, they made me feel like an inconvenience. The only person who was truly helpful was Arturo. Otherwise, the area manager Sam Leibenhaut, employees like Dashnie, and even the main honcho Mike Peters, gave off a very bad attitude. Around April 10th, I bought a 2022 Nissan Sentra. Shortly after I bought the car, I noticed it would shake at various speeds. Therefore, Car Sales had me take it to Pep Boys. According to Sam, Pep Boys told him that they recommended the wheels be replaced because they have flat spots that may continue to make the car shake, but the balance should have taken care of 90% of it. Sam said he could not replace the tires because the tread was still new. Shortly thereafter I noticed that when I turned right or lef the front of the car made a sound. Car Sales also heard the sound, so I took it to another Pep Boys. The CV axle was broken and the struts needed to be replaced. The car that I had less than 2 weeks sat at Pep Boys for a week because they had to order the CV axle. I never heard anything from Enterprise. When I arrived at Pep Boys, I was told they only changed the struts because it was still under warranty with Nissan. Nobody communicated this with me so my car sat there a week. Then I took the car to Nissan. Sam had an attitude. When I told him that I appreciated Arturo and his apologies, Sam got defensive and let me know he had already apologized 4 times. After complaining about Sam, I started working with the general manager of Car Sales--Mike Peters. After having the car at Nissan for a week waiting for the axle to arrive, they said the control arm and boots were also broken. Nissan said it looked like the bolts had been banged on. My car was at Nissan for almost 3 weeks. I had the car a month and I only got to drive it for one week. When the car was ready, Nissan said I had to pay a $100 deductible, or I would not get my car back. I had to reach out to Enterprise again. When I spoke to Dashnie on the phone, I did not yell at her, but I did raise my voice a bit, which resulted in her hanging up on me. When I did eventually speak with Mike, he wanted ME to pay for the deductible and be reimbursed by Enterprise--to which I said no. When I spoke to Nissan, I asked them what they thought happened, They told me that Mike had been giving them attitude and telling them that this should be under their warranty, however, it was obvious that this was not a manufacturer error--someone else had done this to the car. They assumed someone had hit a curb or something with it and then got it shoddily repaired. The car still vibrates when I drive it. I am hoping it is just the tires because Nissan pretty much replaced the whole front. However, I am too scared to reach out to Enterprise because of their attitude and Sam had said he cannot justify buying new tires since the tread is fine. The hassle I went through with Enterprise was NOT worth it. I went to them because I thought I could trust them and believed I would get a reliable car. I was sorely mistaken. Not only was this car seriously damaged on THEIR watch, it was not inspected before it was sold, and their customer service was severely lacking. I know Enterprise's values--they claim that their brand is the most important thing that they own, and they always claim how important the customer is to them. I was going to refer people to Car Sales, even my husband was going to buy his next car from them, but after what happened I will definitely go out of my way to tell people NOT to buy used cars from Enterprise Car Sales, especially in Albuquerque, because it is quite apparent they cannot be trusted.