After reading reviews I was a bit concerned but this spot had openings and my wife and I have been…read morehurting through Christmas. I called for appointment and they asked if we could head over now. We showed up, and we were treated so well. I told my wife that I have never had a better lower back massage. It was firm but perfectly placed so I didn't worry about getting hurt. Really well done, thank you.

Firstly, I could see that the therapist was working very hard, trying to do a good job. She was…read moresweating a lot. Unfortunately, she really wasn't professionally trained. I hope the manager would experience a massage from their own staff to understand. I had pretty bad experience with other Soul massage location couple days ago, and I thought to try this location due to its pretty high reviews on Google. I had an appointment at 6:30 PM for a two-hour massage. They texted me around 3pm to ask if I could do 7:00 PM. I was there on time, but they finally got me in around 7:10 PM, and the massage started at about 7:16 PM. Even more concerning, while I was lying naked, they kept opening the door, asking me questions without closing it, and I could see the main door through the that. I eventually had to ask them to close the door. On their questionnaire form, I indicated that I wanted a focus on my lower back, yet she kept massaging my shoulders and neck. She was just roughly kneading my flesh and continuously rubbing my skin for over forty minutes. When I asked her to focus on my lower back, she continued to knead broadly without understanding the muscle structure. It became so painful that I had to tell her it hurt. The therapist just laughed, thinking I meant the soreness, and continued until I stopped her. I told her to just massage my legs. She did only for a few minutes, then she lifted the blanket again, trying to massage my back. I requested to end the session at one hour. It's almost like a nightmare that I had to watch the clock, hoping time goes faster and not to hurt her feeling, but my skin was burning. Honestly, not long after I left, my shoulders and neck were extremely painful, as if they were bruised after being kneading a lot. I also had some difficulty breathing.

Head spa was nice, relaxing, spa was clean. The head massage was perfect pressure. The only issue…read moreis I wish they used better products.

I have been here many times in the past two years, the massage therapists are all fantastic! I saw…read moreEva today for the first time, and she was incredible, very strong which I needed today. This is my go-to place for massage every time.

1 Star - Very uncomfortable tipping experience…read more I have been a regular customer at this massage place and usually visit about twice a month. As someone who also works in the service industry, I understand how important tips are and I always tip fairly depending on the quality of service. In the past I have tipped anywhere between $15-$25. However, my most recent visit was extremely uncomfortable and disappointing. I booked a 90-minute massage that cost $115 after tax. When it came time to pay, I intended to leave a $20 tip, which would bring my total to $135. The payment machine actually showed multiple tip options including $20. However, the staff refused to allow me to select the $20 option. They insisted that the tip must be 30% or more, and pointed to a small note on the table that said 30% gratuity is "appreciated." They then attempted to add $30 to my bill without my agreement. This is very concerning for several reasons: * The 30% tip was never disclosed before the service started * It was not listed on the official menu or pricing * The payment machine still shows optional tip amounts but customers are not allowed to choose them * Staff attempted to force a higher tip after the service was already completed A gratuity is supposed to be voluntary unless a business clearly lists a mandatory service charge before the service begins. Posting a small note on the table and then pressuring customers at the payment terminal is not transparent and creates a very uncomfortable situation. As a loyal customer who has supported this business many times, I felt extremely disappointed by how this was handled. If a business wants to require a 30% service charge, it should clearly state that on the menu and inform customers before the service -- not pressure them at the register after the service is finished. Customers should be aware of this policy before visiting.

I live down the street and have been here a dozen times. I've done the couples massage with my wife…read morethree times as well. It's a step above the average Asian massage parlor; it's got a clean, fantastic setup and vibe. As the name suggests they use hot stones as part of the $60 1 hour massage which is a nice feature. I see all the 1 star reviews very concerned about tipping. I don't think people should tell you how to tip, but I also feel like these workers earn their suggested 30% or whatever is posted. TREAT YOURSELF

This location specifically is amazing and ESPECIALLY MADDIE!!!! (sorry if that's the wrong…read morespelling) I had a terrible experience with the Kirkland location and had to reach out to this location for help. Maddie told me not to worry and she would take care of my issue. She called the owner of the Kirkland location herself to get it figured out and then called me back to tell me the issue is resolved all within the hour. I had been trying to get this taken care of with the Kirkland location for a month and a half and her calling herself to make sure it was fixed was so helpful and amazing! She deserves a raise! It's rare these days to find someone that truly cares about helping out when issues arise and gets them resolved so quickly. Very professional and sweet! Thankfully i no longer work in Kirkland so i can come to mill creek now instead! Highly recommend Love the facials!

Turned away because I have cancer!…read more I've had several massages with cancer. I ask before if they have cushions to put under my chest. If not, I will bring my own pillow. It's never been an issue in seven years. Today I was told I couldn't be accommodated at all! Shocking!

My friend and I got a 60-minute combo (30 minute massage and 30-minute foot massage). The service…read morewas fantastic, very nice people, clean, quiet, and super relaxing. Highly recommend Yaya!! We will definitely come back!

I am a frequent customer and have been for the past 2 years. The staff are all friendly and the…read moreatmosphere is relaxing. One drawback is that not all of the massage therapists are as good and when you find one that you really enjoy, you aren't guaranteed to get the same one each time. Over all highly recommended!

It's such a wonderful vibe, peaceful atmosphere that provides exactly what you need. Friendly &…read moreKnowledgeable staff With their attention solely on you.

Never expected for the sheet to come off of me while laying face down. I felt so violated!!! I…read morewasn't able to communicate with my massage therapist because English was not her first language. I will never recommend this place!!!

Excellent massage and relaxing atmosphere, tastefully decorated. Masseuse was very professional…read moreand friendly. Table is warmed!

This place is wonderful. Sometimes if I have free time, I go once a week for a reset. Honestly,…read moreevery therapist is extremely skilled and the massages feel amazing. Do yourself a favor and book yourself a massage. Highly recommend!!

Great service and prices. Had Nancy and another gentleman. Walk-in available for a couple…read moreimmediately. 60 min foot massage (with body massage included), in the chair, was $40 per person. Very clean and comfortable atmosphere, with sanitary practices; towels, paper towels, hand sanitizer, and pre foot soak. You are exposed from knee to toe for 30 min, on your back and front 30/30 min. Punch card available.

My girlfriend and I have been going to this place for 5-6 years. Always professional, great…read moremassages and more than worth the money. The few negative reviews are garbage and after reading them made me write one because let's face it, more often than not reviews are left after a bad experience.

Having visited many massage therapists over the years, I have experienced the gamut of styles and…read moreskill levels, and Steph was excellent. Other than being an incredibly talented massage therapist, the beauty of it is that she comes to YOU! I don't have to drive in traffic, worry about parking etc. and she doesn't charge and arm and a leg to do so. She brings everything with her including essential oils that smell amazing! I received an hour and a half massage and DID NOT WANT IT TO END. What I appreciate about Steph is she is extremely knowledgeable and she listens to what you need. I was able to relax because of her unique technique. She also was able to work out knots that I didn't even know existed and intuitively worked on other trouble spots. I felt AMAZING after the massage! I had a deep tissue massage and her pressure was perfect. Scheduling an appointment was made easy through her online scheduling system, and she was able to fit me in right away for some deep tissue work on some lower back pain. Steph is passionate about helping people to be the best they can be. My neck, back and shoulders are now feeling better, and I attribute this to her healing touch. I will happily schedule another appointment with Steph!

Stephanie is outstanding. Stephanie has been with us for over 1 year now and we have her come…read moreroughly monthly. Each time is outstanding and relaxing. The best part is that she gives you feedback afterwards about tight areas. Since I have been work from home. She helped me fix posture and hips. We would highly recommend her!