The massage has been great. Staff are always nice. The only thing that quite bothering is, if you…read morebuy a packet ahead of time, like 4 massage - get 1 free foot massage, they must give you sort of proof like 5 gift certificates on hand. ** It's been a hassle because they only gave us receipt (to me). Also, this happened to other customer today where the staff only put the value of the money for 4 massages on giftcard, but the free one is not included on the giftcard. She wanted to claim the free one, but unable to, because the gift card had no balance for the free one.** By the time we used one massage and wanted to check out, they said we haven't paid, then they need to contact the manager to clarify. I said "we" because it happened with 2 different customers with the same situation like me while I came there. Today, I had to leave before I got a massage, because the staff took so long to resolve another customer issue, same kind of issue. The staff, manager on the phone, and customers argued against each other. "This problem can be an easy fix. If customers buy the packet of 4 massages get 1 free, the staff just need to hand out 5 gift certificates. Problem solved!" Instead of taking 15-30 mnts just to clear out the misunderstanding. Hope they can fix this for a better customer experience. Otherwise, it will be 5 stars from me.

Wow! Great massage! Clean facility, friendly staff. I really like the check in process. It's nice…read morethat they ask what are your problem areas and the take time to focus on those. I will definitely be returning.

After reading reviews I was a bit concerned but this spot had openings and my wife and I have been…read morehurting through Christmas. I called for appointment and they asked if we could head over now. We showed up, and we were treated so well. I told my wife that I have never had a better lower back massage. It was firm but perfectly placed so I didn't worry about getting hurt. Really well done, thank you.

Firstly, I could see that the therapist was working very hard, trying to do a good job. She was…read moresweating a lot. Unfortunately, she really wasn't professionally trained. I hope the manager would experience a massage from their own staff to understand. I had pretty bad experience with other Soul massage location couple days ago, and I thought to try this location due to its pretty high reviews on Google. I had an appointment at 6:30 PM for a two-hour massage. They texted me around 3pm to ask if I could do 7:00 PM. I was there on time, but they finally got me in around 7:10 PM, and the massage started at about 7:16 PM. Even more concerning, while I was lying naked, they kept opening the door, asking me questions without closing it, and I could see the main door through the that. I eventually had to ask them to close the door. On their questionnaire form, I indicated that I wanted a focus on my lower back, yet she kept massaging my shoulders and neck. She was just roughly kneading my flesh and continuously rubbing my skin for over forty minutes. When I asked her to focus on my lower back, she continued to knead broadly without understanding the muscle structure. It became so painful that I had to tell her it hurt. The therapist just laughed, thinking I meant the soreness, and continued until I stopped her. I told her to just massage my legs. She did only for a few minutes, then she lifted the blanket again, trying to massage my back. I requested to end the session at one hour. It's almost like a nightmare that I had to watch the clock, hoping time goes faster and not to hurt her feeling, but my skin was burning. Honestly, not long after I left, my shoulders and neck were extremely painful, as if they were bruised after being kneading a lot. I also had some difficulty breathing.

Did a couples massage on Saturday March 14th! Very clean, customer service was outstanding. Rose…read moreand Cindy did an awesome job. We will be back.

Lily Massage is my favorite place for my body massage . Rose is the BEST massage teraphhist!…read more and the owner Lily is amazing too ! highly recommended

Had a mostly relaxing massage, and overall it did help me unwind…read more Atmosphere was calm-ish, with a few interruptions. Pressure was good, and really worked some tight knots out. Parts of the massage were very soothing and genuinely relaxing. Yet the flow felt a little disjointed at times. Experience was descent, just not the normal massage routine. Not bad, just a few times I wasn't totally sure what was happening. Definitely left feeling more relaxed than when I arrived. I would call it a 3.5-ish star experience overall. Next time, less interruptions would be nice, but they seemed busy. Good massage overall, just a bit awkward ;) $10 discount for a Premium 1.5hr massage as a first time customer!

For my first experience here, I had the head spa. I arrived 8 min early, but no one came out to…read moregreet me at my scheduled time. I walked down the hallway and called out for assistance at 10 min after my appt time. The technician who did my service didn't speak to me. The table was flat and lightly padded, no bolster for under the knees- which made laying flat for the whole time a little uncomfortable. The Head massage was claw like, with the same motion, very repetitive. It was also rough and a little jerky. Not relaxing. No real smooth movement- it was all a little like a i was taking up her time. Some of the neck and shoulder massage was ok. But that made up a very small portion of time. The technician left a few times, while the water was just running on my hair, or when the conditioner was in hair. I had no clue what was happening or what to do. I had high hopes for this to be similar to other head spas, but this one wasn't one I'd repeat

1 Star - Very uncomfortable tipping experience…read more I have been a regular customer at this massage place and usually visit about twice a month. As someone who also works in the service industry, I understand how important tips are and I always tip fairly depending on the quality of service. In the past I have tipped anywhere between $15-$25. However, my most recent visit was extremely uncomfortable and disappointing. I booked a 90-minute massage that cost $115 after tax. When it came time to pay, I intended to leave a $20 tip, which would bring my total to $135. The payment machine actually showed multiple tip options including $20. However, the staff refused to allow me to select the $20 option. They insisted that the tip must be 30% or more, and pointed to a small note on the table that said 30% gratuity is "appreciated." They then attempted to add $30 to my bill without my agreement. This is very concerning for several reasons: * The 30% tip was never disclosed before the service started * It was not listed on the official menu or pricing * The payment machine still shows optional tip amounts but customers are not allowed to choose them * Staff attempted to force a higher tip after the service was already completed A gratuity is supposed to be voluntary unless a business clearly lists a mandatory service charge before the service begins. Posting a small note on the table and then pressuring customers at the payment terminal is not transparent and creates a very uncomfortable situation. As a loyal customer who has supported this business many times, I felt extremely disappointed by how this was handled. If a business wants to require a 30% service charge, it should clearly state that on the menu and inform customers before the service -- not pressure them at the register after the service is finished. Customers should be aware of this policy before visiting.

I live down the street and have been here a dozen times. I've done the couples massage with my wife…read morethree times as well. It's a step above the average Asian massage parlor; it's got a clean, fantastic setup and vibe. As the name suggests they use hot stones as part of the $60 1 hour massage which is a nice feature. I see all the 1 star reviews very concerned about tipping. I don't think people should tell you how to tip, but I also feel like these workers earn their suggested 30% or whatever is posted. TREAT YOURSELF

My friend and I got a 60-minute combo (30 minute massage and 30-minute foot massage). The service…read morewas fantastic, very nice people, clean, quiet, and super relaxing. Highly recommend Yaya!! We will definitely come back!

I am a frequent customer and have been for the past 2 years. The staff are all friendly and the…read moreatmosphere is relaxing. One drawback is that not all of the massage therapists are as good and when you find one that you really enjoy, you aren't guaranteed to get the same one each time. Over all highly recommended!

I bought a Groupon for a 60-minute massage and aromatherapy session at Tranquil Touch Therapy, and…read moreI was delighted! Tina is very accommodating and makes you feel comfortable. She asks a lot of questions to ensure you get the best experience. She is also gentle and very professional. Her suite is located inside Sola Salons suites. It is small, but cozy and clean. She has a bench that opens up to store your belongings and the massage table is heated and very comfortable. While getting your massage, the atmosphere is very relaxing and you enjoy gentle spa music. The only thing I would warn about is that from time to time you can hear the conversations of the other suite tenants/businesses and customers. This isn't something that distracted me from the experience, so it wasn't a problem. Overall, I had a great experience and plan on going back. I would highly recommend Tranquil Touch Therapy.

My first trip was a wonder. I was trying to find someone close for regular massage and Tina was…read moreawesome. She did not just "Do a massage" but rather focused on where I needed it the most. The massage room was great and very nice. Very professional and very covid compliant. I have already booked another massage.

I have gone to Elements multiple times. Their massage therapists are fine but I will no longer be…read morecoming here. Recently I booked a massage online which was accepted and confirmed virtually. The day before the treatment, I received a call from their receptionist informing me that the therapist preferred 90 minute slots and asked if I would be willing to update my massage from 60 to 90 minutes. Otherwise they would need to reschedule me for another slot. Their other time did not work for me. While the receptionist was very friendly and polite, the reasoning that the therapists didn't want to have empty portions in their schedules felt like a bait and switch. Essentially, asking me to spend more money with the therapist to make my visit worthwhile for them. This was frustrating especially because I had already booked a 60 minute massage with upgrades. Receptionist stated this is a known issue with their online scheduling platform, which seems idiotic issue that should be fixed for a large franchise since it significantly impacts the customer experience. This is the first time it has happened, so it's possible it is a therapist by therapists preference, but be alert that they may not be able to keep your appointment.

Just had the most amazing experience with my massage therapist KJ. I felt like she really tried to…read moreget to know me to understand where I could use the most work on my body, and she was super thoughtful and attentive. And most importantly, I felt great afterwards. Thank you KJ!

Best massage in town, hot Asian works hard to satisfy your pain, free yourself ask for Emma…read more You won't regret it

Well we tried. I received a gift certificate for 200.00. I went with my daughter and we had a…read moredual massage (in the same room). All was good, it was a decent massage but it was far from a calm atmosphere. There was talking and other noise. When I broke out the gift certificate they didn't want to accept it. They stated that something was wrong with it and it was only good for a 90 minute massage. We each had an hour massage. I was like: well either take it or don't but I'm outta here. The gal called her boss on the phone and she accepted the certificate but made a notation on the certificate (the remaining balance) that it was only good for a 90 minute massage. I don't know about you but I don't want a 90 minute massage. The place is jank - you can find a better place.

Angela and Sophie gave me terrific massages. They are highly skilled, professional and very kind…read more The space is comfortable, the massages were very relaxing, and the staff are friendly and do excellent work.