Lily Massage is my favorite place for my body massage . Rose is the BEST massage teraphhist!…read more and the owner Lily is amazing too ! highly recommended

I've been coming to Lily Massage once or twice a month and always enjoyed the massage quality…read more Unfortunately, today's experience with one of their staff members completely ruined it for me. I called around 10:30 AM to check availability. The employee (said her name was "Amy") responded in a very dismissive way and didn't clearly answer my question. She suggested I come around 11:30 or after 12 but didn't offer to book an appointment or even ask for my name. To avoid wasting time, I called back around 12:30 PM to confirm availability before heading over. That's when things got worse. She raised her voice and said: "I don't know where you are, what time you'll get here, or how long it takes you!" I was honestly shocked. I was just asking if there was availability -- a completely normal question. Instead of helping, she stayed rude, gave vague answers again, and didn't offer any solution like making a reservation. When I asked how their booking system works, she still didn't clarify anything. When I asked for her name because of her behavior, she refused at first, then got defensive, said she would "talk to the owner," and hung up on me. I've never been treated this way as a paying customer. It's disappointing because I actually liked this place, but no service is worth being disrespected. There are many massage businesses out there -- and customer service absolutely matters. If this is how customers are treated, it's only a matter of time before people stop coming back.

Unfortunately really bad. I paid for the back massage and head spa combo. The massage therapist…read moreonly did one repetitive movement again and again on my back. I had to ask her to move to a different spot after half the massage. Then the head spa was not a head spa. She vigorously scrubbed my scalp with the pointed scalp tool for 2 shampoos. And then a quick conditioner with the same scalp tool. There was no massage of the head, temples, no different tools that they use in other head spa places. She "massaged" my shoulder back area again during the head spa but it was so rough that I am still sore 3 days later. I frequently get massages including Thai massages, Swedish, head, etc. There was no technique at all. Do not be mislead. The prices are cheap but there's a reason.

Simple furnishings easy to get appointment. Nice greeting and got started quickly Excellent care …read more Used products that enhanced the massage experience. Try it. I think you will like.

Best massage in town, hot Asian works hard to satisfy your pain, free yourself ask for Emma…read more You won't regret it

Have never done a spa anything but I did the premium body scrub w/Sophia and it was fabulous!…read moreHighly recommend this experience and will consider doing this again. They really do it right there, and really no weirdness about the nakedness areas either- all seemed " normal". Thank you for a memorable experience!

This was a gift from my sister. I had never been here before but I will be back because of the…read moreamazing staff, the cleanliness of every part of the spa and the food was spectacular and staff there were also so friendly and helpful. Nana was the lady who did my scrub and she must have sensed that I needed a little extra TLC and really took care of me. The entire experience was relaxing, calming and welcoming! Thank you so much.

If you looking for the best spa experience of your life then this is definitely NOT the place. If…read moreyou looking for your "spa fix" then perhaps. The price isn't bad, because you have access to amenities and a message. There's a NO bathing suits policy in the locker areas where you access the steam room, hot tub, pool and showers. So if you're shy/uncomfortable find another place. The Good: lots of amenities to access. Staff is attentive and open to solving issues when made aware and are generally nice. Quiet/meditative atmosphere. The Bad: THE MESSAGE: that little Korean woman beat the shit out of me. Lol. There is a form for you to complete that offer an opportunity to inform them about problem, areas, areas to avoid and etc. They completely ignored that. I received my massage on Tuesday and it's just now recovering from the pain on Saturday. Swedish vs deep tissues doesn't mean shit. I'm a chubby dinosaur, so I know a masseuse would look at me and think they would have to work harder to make an impact. That's just not how it works for me. And unfortunately the masseuse speaks little English so communicating your needs will not be possible. The more English speaking staff are at the front desk and the 1/2 individuals running around. Tips: communicate your needs for massage upfront when you pay so hopefully they are translated clear before you get to your massage. Bring your own towel. Be prepared to leave your American shyness at the door.

Bought a Groupon for women's gold package and had an amazing, relaxing day at Q sauna. The facility…read moreis a bit run down with old sofas/common area, but the spa experience definitely met the expectations. You start by checking in and receiving a shirt and a short with towels. You will remove your shoes at the entrance and walk into the woman's locker/hot spring area. There are 2 hot water pools, 1 cold pool, an infrared sauna room, and a steam sauna room. Next to the pool, there are 2 spa areas for body scrub and massage. You will probably get the most extensive body scrub experience here, leaving with baby soft skin. The oil massage was a bit rough with the Korean auntie, but you will leave feeling relaxed. There is a snow room upstairs, and multiple hot rooms such as salt and charcoal rooms. There is also a Korean restaurant in the facility which was very convenient. Food was decent, a bit on the pricy side since the portion was small. Overall, it's a place where you can easily spend hours to relax, eat a nice meal, and go home feeling refreshed!

I have gone to Elements multiple times. Their massage therapists are fine but I will no longer be…read morecoming here. Recently I booked a massage online which was accepted and confirmed virtually. The day before the treatment, I received a call from their receptionist informing me that the therapist preferred 90 minute slots and asked if I would be willing to update my massage from 60 to 90 minutes. Otherwise they would need to reschedule me for another slot. Their other time did not work for me. While the receptionist was very friendly and polite, the reasoning that the therapists didn't want to have empty portions in their schedules felt like a bait and switch. Essentially, asking me to spend more money with the therapist to make my visit worthwhile for them. This was frustrating especially because I had already booked a 60 minute massage with upgrades. Receptionist stated this is a known issue with their online scheduling platform, which seems idiotic issue that should be fixed for a large franchise since it significantly impacts the customer experience. This is the first time it has happened, so it's possible it is a therapist by therapists preference, but be alert that they may not be able to keep your appointment.

Just had the most amazing experience with my massage therapist KJ. I felt like she really tried to…read moreget to know me to understand where I could use the most work on my body, and she was super thoughtful and attentive. And most importantly, I felt great afterwards. Thank you KJ!

1 Star - Very uncomfortable tipping experience…read more I have been a regular customer at this massage place and usually visit about twice a month. As someone who also works in the service industry, I understand how important tips are and I always tip fairly depending on the quality of service. In the past I have tipped anywhere between $15-$25. However, my most recent visit was extremely uncomfortable and disappointing. I booked a 90-minute massage that cost $115 after tax. When it came time to pay, I intended to leave a $20 tip, which would bring my total to $135. The payment machine actually showed multiple tip options including $20. However, the staff refused to allow me to select the $20 option. They insisted that the tip must be 30% or more, and pointed to a small note on the table that said 30% gratuity is "appreciated." They then attempted to add $30 to my bill without my agreement. This is very concerning for several reasons: * The 30% tip was never disclosed before the service started * It was not listed on the official menu or pricing * The payment machine still shows optional tip amounts but customers are not allowed to choose them * Staff attempted to force a higher tip after the service was already completed A gratuity is supposed to be voluntary unless a business clearly lists a mandatory service charge before the service begins. Posting a small note on the table and then pressuring customers at the payment terminal is not transparent and creates a very uncomfortable situation. As a loyal customer who has supported this business many times, I felt extremely disappointed by how this was handled. If a business wants to require a 30% service charge, it should clearly state that on the menu and inform customers before the service -- not pressure them at the register after the service is finished. Customers should be aware of this policy before visiting.

I live down the street and have been here a dozen times. I've done the couples massage with my wife…read morethree times as well. It's a step above the average Asian massage parlor; it's got a clean, fantastic setup and vibe. As the name suggests they use hot stones as part of the $60 1 hour massage which is a nice feature. I see all the 1 star reviews very concerned about tipping. I don't think people should tell you how to tip, but I also feel like these workers earn their suggested 30% or whatever is posted. TREAT YOURSELF

Great place for an incredible massage! New management; newly renovated; New phone number is…read more425-985-9260. New store hours are 9:00 am to 11:59 pm. If you need something after hours, call and set up a time. The web site link is also not theirs. They don't have a web site.

(This visit was early last year)*** Went there with a…read moregroupon, lady said we changed management and we do not accept any old coupons after a bit of back and forth, she redeemed it, but the massage was horrible, she went out two or three times and looked like she had no idea how to massage. then asked for tip after a 40 minute massage for 1 hour. I gave her 20 dollars just to get out of there. I felt because I had the groupon I got different/bad service, but I give 2 stars because they tried and did not kick me out.

Not fancy but an incredible deep tissue massage. Worked out all the knots in my neck. Haven't had a…read morestress headache for over three weeks now!

this place is disgusting and would not recommend. the lady at the desk is very rude and extorted…read moretip from me