Very disappointed in the lack of professionalism by "inspector" Jonathan Root He damaged our property while performing a home inspection. Our garage interior had been professionally painted a month prior to the inspection. Jonathan chose to remove the cover of our breaker box, tearing off a noticeable piece of paint. The piece was left lying on the garage floor. More importantly, Jonathan did not bother to properly screw the cover back on. Inside our den, he randomly removed a light switch cover. He did not screw that back in at all & the screws were nowhere to be found. With an apparent lack of attention to detail, I could not trust his inspections. Although we corrected his damage, he did not bother to leave a note acknowledging or apologizing. His agency was notified immediately and photos were provided. read more

They did a very good job with our home inspection, and were very honest about the things that needed attention vs things that were fine due to the age of the home. Our inspector treated this inspection as if he was moving his own family into that home. read more

Super Inspector caused property damage to my home. Company refuses to pay to fix damage. They refuse to answer correspondence when you reach out, even if they reply on public forums saying they will do so. Everything is for show and they will not pay for damages caused by their inspector Donnie Autry. read more

We used Super Inspector for a home inspection prior to purchase a few months ago. Our realtor's preferred inspector was booked out too far. The inspector mentioned that there were empty rat traps in the attic, but confidently stated that he did not see any feces or signs of activity. Soon after moving in, we heard noises in the attic, and I discovered a dead rat in a trap that was in plain view if you took a few steps beyond the HVAC system. Three pest control companies looked over our home, and all agreed that the home had a rat issue that had been going on for months with many obvious findings present. Two of the companies stated that this should have been caught at time of inspection (the third company was Super Inspector and they are obviously biased). No apology or relief was offered. read more

Inspectors right up everything on a grocery list without any proof or documentation. Unprofessional, wasted my time.

While the fancy pictures and template responses are great to review, the report did not reflect the true condition of the house. Had the issues noted below been identified by the inspector, I would have had them resolved prior to purchase. I counted on Blake to provide critical information and assurance that my home purchase was a good one. That was not the case, so here I am sharing my experience. 1. My husband and I moved into our new home on August 29th. During move-in, the downstairs air conditioning system stopped working. It took over 15 days to resolve the issue because the A/C unit had special magnet locks on the gauges that had to be removed first. After taking off work on five different occasions, I finally hired someone and paid out of pocket to have the gauges removed so the warranty company could then dispatch a 6th technician to fix the unit. Ultimately, the TXV metering device was not working properly and needed to be replaced. It is my understanding that the inspector spent at least 6 hours in the home, at the very least I should have been notified that the A/C did not have standard or universal locks, and this may cause an issue. 2. On August 30th, we noticed the lights in our new home would dim every time the air conditioning system attempted to start. Also, when I tried to vacuum upstairs the breaker would trip. Initially, we thought this was tied to the air conditioner, but we learned it was not the cause. After the 3rd visit from the electrician, I was told that the inspector did not find these issues because the house was not tested on full load. The upstairs hallway fuse had to be replaced. I also learned that the house was pulling too much power and all the light bulbs should be replaced to reduce the load the home carries at any given point. Again, a mention of this issue under the further evaluation or minor concerns section of the report would have been helpful. 3. Lastly, the jets in the master bath tub are not working. While the pictures on the report shows the jets working perhaps intermediately there is a problem that was not identified. After 5 mins, the jets soften, then shut off. As of 10/15, they do not work at all. This is a significant issue because there is no repair door. The bathtub will now have to pulled from the tile and replaced. This is an issue, I would have requested the previous owner resolve before closing. In summary, I trusted Super Inspectors to provide me with a comprehensive report on the condition as a prerequisite to purchase. While on the surface the report appears to fulfil my request, this was the case. Sitting in a 100-degree home over Labor Day for two weeks was not pleasant at all. The amount of time I have taken off work could have been avoided. read more

To start off my wife and I are looking for our first home. Paul Van Zandt just did our inspection for a home we thought was perfect. Even though I'm a bit discouraged that the home has a lot of details that need attention, I'm really glad that we had Paul throughly inspect it and talk me through some of his major concerns. Very courteous and you can tell he values his customer and his job, thank you Paul. read more

Super Inspector was prompt. They got our inspection done the next day. The inspector was very thorough and explained everything in a manner that we could easily understand. Highly recommended. read more

Super inspector completed 2 inspections for us on our new home. The office staff was extremely responsive and very knowledgeable about their services and options. They were also super flexible with schedule as our builder needed us to change the day time 2 times. I will use them again without hesitation or recommend them. Both inspector we had we very though. The reports provided were detailed with very clear picture and videos. Jim Bob was very good. read more

Josh was amazing! He was very professional and answered all of my questions during our home inspection. He was VERY thorough. Would definitely use them again if needed. read more

David Higgins did AMAZING work. Fast turnaround with precision. He took the time to explain everything he discovered on our home inspection including how to reference through the website. I would recommend him for any of your home inspection needs. read more

Ok so I have been in Real Estate for 16 years, and felt that I must write this review on Terry Devaul with Super Inspectors. To begin with Terry is by far the BEST I have worked with...I love super Inspectors and all the inspectors are good, but Terry is really GREAT at his job. He went over the ENTIRE report explaining each item in detail. By the end of the inspection I felt like my buyer learned so much about the home and that a lot of her worry and stress were eliminated. Trust me I have used Inspectors that scare my buyers to death, making them want to cancel the contract. Example...telling them the entire house is not up to code and it will cost a small fortune to make that happen or the bathroom looks like it possibly has black mold, and the sellers need to get a specialist. That one frightened my buyers soooo much they terminated the contract as soon as they got home. Come to find out there was ZERO traces of any mold in the home. Needless to say I never used that inspector again. Anyway back to Terry Devaul....I would give him 10 stars if I could...he Deserves it, and I will most DEFINITELY be using him again. GREAT job Terry...see you soon:-) read more

After having an inspection done in July and moving in shortly after I've found numerous things the inspections missed. No door bell wiring, faulty electrical wiring for pool, a gas pipe that was about to explode and was jus taped up. Most recently termite damage during a kitchen remodel. None of these were found by Kelsey and the previous termite treatment with the sticker under the sink wasn't even mentioned in her report. I'm scared to see what else I find in this house that the inspection missed. I will never use super inspector or recommend to anyone. I wouldn't have purchased this house if I knew I'd spend $1000's in repairs. Very disappointing read more

Our potential buyer unfortunately engaged their services for inspection. They left every single electrical fixture turned on on the second floor of our house when they were done. Did not properly drain the dishwasher after the run which means they stopped it halfway through the run. We don't live in the house anymore so everything ran for hours till we stopped by. They even walked our tile roof and I don't even know if they are qualified to. Total lack of respect and professionalism for the properties they inspect. The inspector name was Brandon R. Buyer beware, you might piss off your sellers in a seller's market. I WOULD NOT use this company. read more

They have done a great job for the report, and they honored their termite warranty very well. They are fast to respond, easily reachable for concerns and questions. Overall a great service read more

Missed a termite infestation in a condo that I purchased. Also missed that the dishwasher drain was clogged. And this is just what I've found in the first two weeks I've owned the place, god knows what else is wrong. Do not use them under any circumstances. read more

We had the Super Inspectors come out to look at a home we are buying. We are financing through a VA loan, so we knew they would be picky so we'd need to make sure to find an inspector was as well. The thoroughness that our inspector, Bill Mather, gave us was exceptional. He came for 4 hours and spent the last hour walking through with my husband telling him any major and minor concern of his. By finding this company, we can rest easy knowing we are making a good purchase. We are very pleased! Did I mention they do it all? Termite, FULL pool (not just the mechanics), roof, foundation and even thermal imaging. Only trust the best when making the biggest purchase of your life! read more

Donnie wasted 2 months of my life. When he would say he'll get back to me I wouldn't hear anything back for a week and I was the one who had to reach out and remind him who I was. The last straw was when he told me he would text me some information in the next 5 minutes and to this day I haven't heard or received anything from him. read more

This company has cost me so much money in repairs that could have reduced the my purchase price if the inspector had found them at the time of inspection. First, he notated in his report that the breaker box was a recalled box that will not trip and causes houses to catch fire but never mentions it to us or our realtor. It costs thousands to replace the breaker box. Then, he doesn't catch a bad central heat/AC unit costing thousands again. I would not recommend them and have reported the incident to Keller Williams realty read more

Inspector missed significant foundation issues in a home I was purchasing. D. Autry had me fill out paperwork, called my real estate agent multiple times, and eventually called me to tell me that foundation problems that had been identified in a 10 year old inspection ( and never repaired) were caused by rain ( none recent) and clay soil . He then stated that I had " conflicting " evaluations from multiple professionals regarding the amount of elevation/shifting in the house. This was incorrect. All 5 assessments stated same thing. He then stated that their inspectors are trained that unless the difference is greater than 2.5 inches it is not to be recorded! Save yourself $400& thousands in discovered issues that the incompetence of this company won't identify. DO NOT USE!!!! read more

Horrified to walk in the house and find the inspector left tracks all over the place - big dirty footprints on our light wool carpeting and then insulation all over the closet clothes, floor and furniture. Wow! Definitely NOT better or even the same as when he entered...without a mask by the way. We shall see how he did with inspecting but so far, would move along and find another. read more

They really live up to their name! You get a value way over what you are paying. You want super inspector inspecting your home.

Michael and Greg are great! Friendly, professional and most importantly they explain each item in terms anyone can understand. I highly recommend this company. I have already contacted them for my next inspection. read more

Buyer beware!! Blake Bennett was our inspector. Super inspector was recommended through our realtor. We had a typical inspection report and walk through. We closed on the house and began some work, immediately our contractor told us several of the shut valves under our sinks (kitchen and bathroom) don't function at all. Additionally, Blake told us the system was impossible to test because he couldn't find the water shut off. We had a company come out and tell us what was wrong with it and they looked at us like we were stupid- the system worked fine and they pointed out all of the water shut offs...okay moving on? I called Super inspector and shared the valve shut off issues and they said they had no information about how to help us and we need to reach out to the inspector. We did, he called right back (A+, Blake) and said "yeah... I ah never inspect those because they are always broken" WHAT? I reached out to my realtor on the Licona team and shared this with her. She's also horrified and was very apologetic this happened to us. Doesn't matter because we're stuck with a $2,000 bill to get them all fixed. What a completely unethical and unprofessional experience. Gave Super Inspector and Blake Bennett the chance to make it right and they tripped over their feet. I shared the screenshots of my conversation with my realtor with him and said we're going to leave a very honest, negative review and he said "thanks". Do you research, read reviews, this market is hard enough to buy in without doing business with a company like Super Inspector. I hope you can learn from our significant loss. read more

Everyone from Super Inspector, from front desk to inspectors on the field, are very professional and skilled. Even with the current blizzard weather, they still get the job done to accomodate my tight time line. Amazing customer service! My family have been using Super Inspector for all of our houses and have been very impressed every time. We will definitely continue our business with Super Inspector. Special shout out to Robert, Angela and Nicole! read more

From the moment I walked in was a pleasant experience. Friendly, inviting and knowledgeable from start to finish. This is a very nice family owned business. Highly recommend! read more

Do not use them. I would not refer this company to anyone based on my experience. I had a terrible experience with this service, as they did not uncover items I would consider obvious and glaring (IE rats, termites). After getting the house and calling an exterminator, that individual found evidence of both within 20 minutes of being there. Considering the trust you put into an inspector, this is bad with a purchase of this magnitude. In addition the report said that the AC was broken and not working, and we had to call another expert to the property to verify. The new person said it took a few minutes for the AC to turn on as the property had a nest thermostat and that was standard. The rest of the report was somewhat detailed with pictures and for this reason I gave two stars as opposed to zero. Do not trust them to do their job, or at least call a pest expert as well. Don't make the same mistake I did. read more

Absolutely awful. First, they missed several outlets in the home that did not work and needed replacing right after moving in. They also missed an extensive rodent infestation in the attic. Overall, their shoddy inspection work cost me over $2500. Their fancy pictures and templates look nice, but their work is terrible. I have passed on this information to our realtor. read more

Watch out for your contact information if you go through this company. They distributed it to multiple other vendors without my permission the resulted in numerous emails, text messages, and calls. read more

I can't say enough good things about Super Inspector! The name is a little corny but there is nothing corny about the work they do! Brandon Rudolph inspected a house on which we had put down an offer. He was Super thorough! He gave us a 51 page report with pictures and even pictures of the heat and cold air coming from the vents. So we can visually see the color of heat and cold. After inspecting the whole house, he spent another hour going over everything in his report and showing me on or in the house where the problems were. Of course, my husband and I went over the report very carefully afterwards and so did our realtor. We were able to reduce the price of the house because of what was found by Super Inspector Brandon. In addition to reducing the cost of the house and getting a year's house warranty, SI saved me about $100 and time by inspecting for termites. Were there problems with the house when we moved in? Yes. There were a few problems which any inspector would not be able to find such as a short in the electrical wiring which only occurs when 1 specific outlet is used in conjunction with the stove and A/C. An inspector will not go through every wire to see the quality of installation. They will just check to see if things are working as designed. I can't say enough good things about Super Inspector. I highly recommend them! There is a reason why this company is growing so fast! read more

Very disappointed in Super Inspector. I live in the Austin area and had an inspection from them when I bought my house... recommended by my realtor as I'm a new homeowner and knew nothing about inspection companies. At the time of the inspection, everything seemed to go smooth. I had a nice inspector who was punctual and I got a detailed report after he was done. However, as the weeks went on, more and more issues started coming to light. And these were obvious issues. Being a first time home buyer, I didn't know what to look for. My AC unit had a massive leak, the ballast in the kitchen light was black and charred, a plug in the bathroom was melted on the inside ( he called it "loose" on the report), an outdoor plug didn't have a cover over it to protect it from the weather, the smoke detector in the kitchen was disconnected and didn't even have a battery in it... the list goes on. These are things that should've been caught. My HVAC guy and my electrician BOTH uttered the words "I can't believe your inspector didn't catch this" without any prompting. It's very unnerving that there is likely more issues that went unnoticed that haven't shown up yet. It's now very difficult to trust the rest of his findings. I understand if a couple things get overlooked, but it's been more than that and I don't want anyone else to have surprises like I'm having. Especially after paying for something that's supposed to keep you and your family safe. read more

Yesterday Donnie came out and boy! was he thorough as he inspected a house we're looking to purchase. He measured the foundations, answered our questions and painted a true picture of what we can't see of the house in detail. WE were impressed, encouraged, and know how to proceed. Thanks Super Inspector! read more