The technician arrived much later than he said he would, he asked to be paid in full upfront, and…read moreused what appeared to be used parts. In addition, he did not complete the job and our dishwasher is still unusable.

Had a dryer with a bad bearing. Chris came out and took a look. He greased it and put back together…read morefor me. He gave me options, was very professional and highly skilled. Appliance Tech of East Texas LLC has my business!!!

Mr Kenny was awesome setting us up with a stove! They even helped us load it up. We drove all the…read moreway from Nacogdoches and was extremely satisfied!

Absolutely terrible business. They are friendly and professional only until they get your money. I…read morepurchased a washer and dryer from them, and the dryer has not worked properly since day one. I was told I had a 30-day warranty and that they would either repair or replace the dryer, yet they continuously failed to show up and kept giving excuse after excuse. I had to repeatedly call, stop by in person, and practically beg for assistance, only to be met with rude behavior and blame-shifting. Instead of taking responsibility for selling a faulty appliance, they tried claiming the issue was somehow my house, despite there being no clogs or problems with my setup at all. This business clearly does not stand behind the products they sell or the promises they make. Save yourself the stress, frustration, and wasted money. Take your hard-earned money somewhere else and deal with a company that actually values its customers.

Great Service from Scott. He came out the next morning and worked around my schedule. He diagnosed…read moreand explained what my issue was with the refridgerator. He was in and out in about an hour and had me leak free quick. I would highly recomment East Texas Appliance Repair!

Having used them in the past I thought they would be happy to take on a repeat customer. Scott…read morereturned my call after I left a message (side note, no one ever answers the phone, you have to leave a voicemail), and called me back to get the information on my needs and said he would get back to me. That never happened within a 2 week period! I even left a text and another voicemail after 2 weeks asking if he was available or interested in the job, to NO avail. NO RESPONSE AT ALL !! Obviously an extremely poor way to operate a business. I would and will advise anyone to avoid any use of his business Bob Multer

Needed oven repair. Wasn't heating. Very prompt knowledgeable, quick. Really great service. Chris…read moreis very good!!

I called another appliance repair first, where the gentleman diagnosed my dryer based on my…read moredescription over the phone, instead of coming to my home and diagnosing it himself. He said it was the belt that needed replacing. He spent 3 weeks telling me he ordered the part and it was sent to some other town, he ordered again and was told there was no belt for my dryer in Texas. I called Victory and explained my dilemma, and Chris came to my home the next business day, diagnosed the real problem (not the belt at all) and was able to fix it on the spot. QUALITY SERVICE AND PROFESSIONALISM!

Store manager steve had assured me that if I purchased at retail price ($900) they would price…read morematch upcoming sales price and still give me free delivery. They would price match but would charge me $75 for delivery. Spoke with manager on duty and salesman who confirmed the convo Wouldn't honor their word - told me I could pay the additional $75 or take my business elsewhere - I took my cash and went to Lowe's- suggest you consider doing the same.

I can't believe it took us so long to find this store!! We needed all new appliances for the home…read morewe are renovating, and we are sick and tired of shopping at Home Depot and Lowe's (these stores have just become dumping grounds for dirty displays and lackluster customer service). We worked with Newt Partridge and he coordinated everything for us. The appliance department is easy to shop and Newt knows his stuff. Ask for Newt-you won't be sorry!!

I had a great experience at Don's TV Appliance Store. I recently bought a flat screen TV and was…read morevery pleased with the service and selection available. The staff was friendly, knowledgeable, and helped me find exactly what I was looking for without any pressure with a great price. They took the time to answer my questions and made sure I understood my options. The store had a great variety of TVs to choose from, and everything was well organized. Overall, excellent customer service and a smooth buying experience. I would definitely recommend Don's TV Appliance Store to anyone looking for quality appliances and electronics.

As of now, we've purchased both a Whirlpool refrigerator and a Frigidaire gas range from Don's. We…read morereceived excellent service both times. The salesmen were both professional and of great assistance in helping us choose the best appliances for our kitchen. In both instances, we had the appliances deliver and installed by Don's. The deliveries both went smoothly and the technicians were knowledgeable and helpful in getting us familiarized with both. We will definitely return to Don's for any future appliance needs we may have!

Their service was great. Nice customer service in the store and you can tell the driver are well…read moretrained. Will look forward to doing business again.

Long random story, but was driving through Tyler on the way back from East Texas and a piece of…read morerubber under my car came detached and started rubbing on the ground. I was in front of their store and went inside and the guys in there were wonderful to me and helped fix my car or at least fix it enough for me to make it make to Dallas. If I need to rent furniture, I would be tempted to go all the way to Tyler to get it from them. Many Thanks!!

Man I hate Mondays.... but Tina made mine better!…read more This weekend I ordered siding, concrete and some small items from the Pro Desk in Longview. I got overcharged a little and noticed it after we'd left. I figured it was a simple mistake and, after talking to Tina, I found that there are 2 SKUs on cut merchandise. The guy scanned the wrong one. I had a pic of the "Cut Merchandise Ticket" showing the length and the ticket with the charge. She said I could come in and get the refund. I told her it was difficult to say when since I'm an hour away. After some magic she got me fixed up. $25 isn't a lot in the total, but every penny counts! What I didn't tell her is that I am a 100% disabled Veteran and it is a chore to get a ride coordinated. That played no part in this conversation, although HD is very Veteran friendly, unlike some other big box stores who took away our discounts. She fixed it because it was a customer issue, simple mistake, I had a picture of everything, etc. This is great customer support and service. It is primarily for the customer support and dependability that I do business an hour away instead of 20-25 minutes at an unreliable store who doesn't care how you're treated. As a note, if you have an issue but have not provided HD an opportunity to fix it, you should do better. Everyone makes mistakes, so give them a chance to fix it. Just my 2 cents. worth less due to inflation.

ISRAEL was such a helpful and well mannered young man. He had me in , cashed out and loaded like a…read morechamp . At checkout ANGIE walked me through setting up a business account and sharing the perks - had no idea I'm a woman in her late 60s remodeling and setting up my first business. It's great to know that there are Israel and Angie's out there!

I gave him a call on Monday. He said he would be able to come between 2PM-5PM same day no problem,…read more4:43PM he texted saying that he was running behind but could come a little after 5. My daughter had her first volleyball game so my husband stayed home to wait on him to arrive, at 6:29PM he sent a text saying that he was not going to make it but could reschedule for tomorrow. Not only did we wait ALL DAY but my husband MISSED OUR DAUGHTERS GAME BECAUSE OF IT AND HE DIDN'T EVEN SHOW UP!!!!! so TODAY is here I have texted and no response after again I have waited ALL DAY!

We had a relatively new washer that had been making a very loud noise from the day we bought it…read morenew. The local family-owned business delivered it and set it and matching dryer up in our laundry room. My husband complained about it immediately and I called the seller. Their service man came out and claimed that there was nothing wrong with the washer. He acted like our complaint was a nuisance. We had a flood in our house (totally unrelated to the washer problem), so were displaced for about nine months. The first time I used the washer, the noise was even worse than before. My husband called Athens Appliance Service and Junior came out today. He immediately found the problem - the devices which were to hold the drum in place during transit/delivery had never been removed as they should have been. We have pictures of the washer with the devices still in place to show the seller company what the problem was. So glad that Junior was able to diagnose the problem immediately!