My husband and I went for a couples foot massage. Other than being seated in a separate area…read moreseparated by a curtain there wasn't anything romantic about it per se and the seats were pretty far apart so much so we couldn't interact/hold hands while waiting to have the massages start. Once the massage commences we became to relaxed to care so it wasn't a big deal but I think in the future I'll request we be closer and I'll certainly ask for more blankets as I was cold most of the session until I finally spoke up. My massage therapist never asked if I was comfortable, if the water pressure was okay as I had requested HOT, but the water in the bucket was more lukewarm so again, right from the beginning I had to ask for the water to be warmer. My husband said his therapist asked him a few times about his comfort level and his bucket of water was the temperature he requested. We arrived just on time which I would suggest they remind or let guests know to come early to sign in, It's possible they did but for some reason they only contacted my husband to confirm the appointment and not me. I made the appointment and provided both of our numbers; so I'm not sure what the general policy is but for future I'll too will make sure they do any confirmation or pre-visit/massage communication with me because he never even told me they had been sending him confirmation or messages so I just assumed that was not part of their protocol until the day we were driving there he had mentioned he had confirmed the appointment the day before. Initially I made the mistake of thinking they were still located in Braselton across from the Chateau Elan as a friend has taken me once before. I'm not sure why I never made the connection they had moved or I had scheduled it in Athens but obviously that's a longer drive so we had to reschedule the first appointment due to my mistake and they were very accommodating and kind and we didn't receive any charges due to the fact we rescheduled and came in to make up the appointment. The navigation to the spa was a bit challenging as they are hidden in a corner of a busy shopping center so planning for that and parking is another thing we will need to prepare for when we return as that was a good 10 min making us walk in right at the time of our appointment instead of early. The boutique store in the spa has some amazing and unique one of a kind finds for helping you create an at home spa feeling with their cozy robes and products. We wish we had a beverage of some kind included in the service, even a cup of water as massages can be dehydrating and encouraging hydration after should be considered by offering a complimentary flavored cup of water. The form asked if we wanted a beverage but not a mention of price so I checked thinking we would have been brought one but afterwards was told by the front desk staff that usually they will ask what kind upfront but due to us being late the therapist must not have seen we wished for one (which we walked in right at the time the appointment was booked but remember the pre-massage form took a few minutes); which explains why they didn't have the water temperature correct and made me feel as if why did we need to spend time completing the information if it wasn't even read or acknowledged. I saw them bringing beverages to others well after we sat down so my thoughts on that were the therapist could have asked the front staff to help accommodate this request for us. At check out, I asked about it and she explained per above and my husband said he was fine not receiving it after the fact and I asked if I could be given the choices and was it part of the service we just didn't receive and she then explains no; it was an additional cost (but that's not noted on the form where it was asked so I was under the impression it was something extra and was looking forward to it; so I was a little bummed about the entire transaction afterwards because she made me feel as if we were super late and that due to that the overlooked the check mark but in my mind; they overlooked us altogether and this is just a fast in and out; no special feelings of being pampered except during the treatment. The Treatment itself for me I believe was okay, nothing out of the ordinary and I did leave a little more relaxed. I wish she would have asked about what pressure (soft, medium or hard) I preferred but that too was never discussed and at times it felt too soft where more pressure would have been nice. My husband said his therapist asked him a few times if the pressure was good and if he was comfortable. Mine did not but she was cordial and nice, and did her "job" but nothing extra. The head massage combs for being new guests as a nice touch

I got the 60 minute signature message and was very underwhelmed. There is a lot of wasted time…read moreduring your 60 minute time slot. From calling your name into the massage room 2-3 minutes after your appointment time, to ending the massage a few minutes early. Also, once you enter the massage room, your massage therapist will introduce/ask/talk to you about your massage, then they leave again to gather the water bucket for your feet soak. (They should have this ready for you, why waste time?) The massage started 8 minutes past the hour. Then a few minutes later, they stop remove the water bucket. They start the massage again, then leave again for a warm eye mask. Then start the massage again, then stop again for a hot towel to wipe your feet, then stop again, to take back the towel. So in actuality the massage is really 40-45 min with all the stops and gos. Lastly, I have been here twice, and hoped the second time would have a better outcome. Both times the therapist is very slow, barely apples any pressure after being asked to on the card you fill out before you enter the appointment, and I verbalize it to the therapist. Overall, it's a very lazy massage and no relief from soreness, discomfort or pain. Just enjoy your feet getting wet.