I just had one of the best massages of my life with Ellionah at Massage Envy! I usually prefer 90-minute sessions because 60 never feels like enough time, but Ellionah completely changed my mind. She was incredibly intuitive--she knew exactly where my tension was without me even saying a word. At the start of the session, she invited me to take a shared breath with her and told me to focus on deep breathing throughout so oxygen could reach my muscles. I've never had a massage therapist do that before, and it made such a difference. I stayed mindful of my breath the entire time and left feeling loose, light, and completely free of the tightness and achiness I came in with. Ellionah is knowledgeable, healing, and truly caring about her clients' experience. She made me feel seen, safe, and renewed. I can't recommend her highly enough--she's absolutely amazing! read more

Signed membership contract for one year on February 3 called to cancel in January for one more payment due to bad surgery now they want to charge me for March and April saying we gave you two free months what? Not free if I have to pay for them now.. read more

I booked an appointment with them for my husband. Had it confirmed on my phone. The next day my husband goes to the appointment when they're taking somebody else in. We live an hour away. Their booking sucks. Don't book online!! This was the Athens, GA location. read more

I went to this franchise after an accident. I PREPAID $2070 because the insured that hit me company was paying for my recovery, so I had to turn in a receipt. I went to this facility explained my situation. They booked $2070 worth of massages, the first $1070 was on the account the remaining $1000 they MADE me take a gift card. The therapy isn't working, I'm still in chronic pain and need to go to physical therapy, I had for them to refund my $1000, THEY REFUSED stating gift cards are non refundable! I did not ask for a gift card. They made me do this. Now here I am still in pain, Massage Envy Athens, Mark Preetorius refuses to refund my money. I don't think this is right. I think this is pretty crappy. I would NEVER EVER recommend this store. I've also filed a complaint with the better business bureau. The owner is terrible, only cares about money read more

ELLIE is By Far the best masseuse I've ever encountered, in Athens and also a Ritz Carlton Spa in Jamaica. She knows what she's doing. She communicates. She is strong and she adjusts, to pinpoints areas as necessary. I Highly recommend her and would give her a Far higher score than 10 if I could. Debbie Veness read more

Terrible experience. My husband and I have been M.E. members for over 10 years, visiting locations all over the country. Our visit to the Athens location on Dec. 26th was without a doubt one of the worst ever. First, the entire salon was very cold. Front staff and therapists alike were wearing coats to try and stay warm. This made for a very cold, uncomfortable massage. My husband's therapist never even showed up. He was informed after sitting in the "tranquility room" for 20 minutes waiting. My therapist was wearing a mask and coughing throughout the session and gave the softest "massage" (if you could call it that) it basically just felt like cream being gently rubbed on my skin. I requested medium-to-deep pressure and I can only assume that she felt too poorly to be able to do so. We will not be back to this location. read more

the worst experience ever! Booked my massage a month ahead of time and was just called a couple hours before my massage saying they had to cancel it. Did not offer any service with compensation. Their exact statement was "we can't control nature." read more

The therapists are wonderful, especially Jasmine. The owner is condescending, rude, untruthful, and completely unhelpful. Only cares about your money and will talk to you like an idiot if they overcharge you without your consent and offer ZERO help. The office manager was more helpful and way more pleasant. They overcharged me for 3 months and the owner said it was my fault for not finding it sooner (I was recovering from a high risk pregnancy that ended in c-section), not reading my contract (which had nothing to do with this matter), and tell me his hands were tied with corporate and could do nothing to help me. When I said I found that hard to believe, he hung up on me! Wow! I'm furious I gave this man any of my money. read more

I want to give 5 stars to Eben however I want to give @massage envy 2 stars. I scheduled an hour and a half massage I was taken back to my room at 12:03 PM and my massage was over at 1:15 PM can someone help me understand how this is an hour and a half? Back in December I got an hour massage I was taken back seven minutes past the hour and my massage was over at 11 minutes to the hour. read more

I recently got a couple massage .. The staff was nice .. but the massage was horrible... it was rough.. he kept popping and cracking bones .. It was not smooth .. felt like he kept falling asleep... & baring his weight on me, hell It felt like he pinched me too .. I would not go back .. read more

My husband and I visited this massage envy and really enjoyed our massages and facials! I would recommend this ME location to anyone looking to get pampered! read more

After receiving a gift card for Valentines Day I decided to put it to use for a facial at the Athens location. I have gotten both massages and facials at Massage Envy before but not at this location, and I probably won't ever again. I wrote that I came for relaxation on the card and told the same to my therapist.. who then proceeded to talk my ear off the entire time. She kept talking about random stuff to the point that she ended up even asking where my parents went to high school? I came to relax not give my life story. I gave very short (but polite) answers as to make it clear that I didn't really want to talk and she didn't get the memo. Beyond that she started doing extractions on my nose and stayed in the same area for what literally had to be a good 20 minutes, after letting her know she could move on and not worry about them (it was becoming SO painful because she stayed in the exact same spot) she proceeded to say "Whoops, I get so carried away I forget how much time its been" and told me a story about how one time she was on meds and picked at her face so much she started bleeding and scabbed over because she couldn't feel her skin. Cool. Thats totally what I want to hear from someone picking at my face. Overall I left in a way worse mood than I entered with. Maybe it was a fluky appointment, but I dont wanna risk a bad experience here again. read more

Massage Envy Athens is a great place to go! I think it's so important that people invest in taking care of their bodies for their overall health! The front desk staff are always so friendly, helpful, and personable, and the massage therapists are very professional and competent as well. The facility is clean and relaxing, and I recommend this place to many people! I've worked with both Steve and Suzanne, and they do great pressure and myofascial work! read more

Made an appointment for a massage because I was feeling tight due to hitting a deer earlier in the week. The receptionist knew this was the reason for the appointment. This information was also disclosed on the intake form. It was not until the masseuse took me back to the therapy room did anyone mention they had a "policy" not to massage anyone who had recently been in an "car accident" without a release from a doctor. I have no reason to see a doctor just to get a release for a massage. Do yourself a favor and pick any one of the many massage places in Athens. read more

My husband surprised me with a massage for my birthday. The massage was the best I've had. Jamie did a great job. I've been having some pain in my neck and shoulders and she showed me a stretch I can do that helps. She explained why I was having this pain. I had a great experience and hope I can come back soon. read more

Always a relaxing experience. Once you step through the doors, the staff and overall atmosphere provide the utmost in relaxation. As a member, I have gone to several Massage Envy locations while out of town (a great perk that your membership is honored at ALL locations in the US). I can say that Massage Envy Athens is the best one of all. Talented therapists, relaxing environment, and an attention to detail that rivals luxury spas. Anytime you can find an hour massage for under $100, it's a deal. The quality of therapists and service at Massage Envy Athens makes it a STEAL!! I highly recommend this local gem. read more

Nice and friendly staff. Special deals that helps save money. 35.00 for a hour massage is great and a good way to reduce stress and to relax

I went to Massage Envy the first week they were open. It was wonderful. I was a little skeptical because it was in a shopping center and didn't think it would be tranquil but as soon as I got to the room, all fear was gone. The 50 minute massage felt like 5 minutes... Great place to get a massage. Thanks read more

WARNING! Use caution They won't book an appointment without a credit card, and if you refuse they will try to talk you into using "one that isn't your main card" by saying "it doesn't even store the information and you can delete it when you come in" - sounds fishy...not sure how you can delete something that supposedly isn't stored?? read more

While they say that they Massage is 60mins that is never the case. The therapist spends 5-7 mins asking you questions and then finishes 5 mins early to change linens. So you get only 45-50 mins of actual massage. I would understand for the first time but as a member and getting 1-2 a month this is ridiculous. Much better values elsewhere. read more

I got a facial three days ago at Massage Envy in Athens, Ga. it was fabulous. The therapist had great massaging technique and was super helpful about any questions I had about product. The only reason I rate it 3 stars is because the therapist talked the WHOLE TIME about life experiences. The facial was so relaxing and I couldn't even get relaxed because of all the conversation... I thought this was understood when getting a massage/facial. read more

I work many long hours as a teacher and the monthly massage has done wonders for helping to restore my mind and body and to help bring some balance into my life. I look forward to my monthly massage so much! It is a reward and a treat for the mind and body. I also enjoy the choices to add extra things like oils and heat to the massage. They are very friendly and professional. read more

Poor Customer service. There are 5 receptionist girls up front who carry on personal conversations for everyone to hear as they are filling out their form. The entire visit I felt like I was being pressured into buying product. I'm paying good money for a facial and trying to get more money out of me feels tacky. I didn't appreciate my esthetician placing the products she wanted me to buy on the counter as soon as I got out of the room. It completely destroyed any relaxation I was feeling and made me not want to go back. Tacky place. I would have bought something if I didn't feel like I was being bribed into it read more

First massage of my life, and I can't believe I waited this long to get one. It was relatively cheap compared to its competitors, specifically it was a full hour for $50. There was an open line of communication between my therapist and me, and she made sure i was comfortable the whole time. I am definitely going back soon! read more

I love our Massage Envy in Athens, GA! After my first visit I was hooked. I was a little Leary of having a good massage experience at a chain... Boy was I wrong. I have been going back monthly and have never had a bad massage. I love that I can easily get an appointment after work! Last night I had an 8pm appointment with was great. The facials are wonderful too. It's so clean. Courteous staff. The massage therapist are knowledgeable and ready too customize a massage to fit your needs. The facialist do the same. I can't say enough about what great experiences I have had at Massage Envy! read more

My husband and I went for a couples massage and our overall experience was horrible! First off the front desk tried rushing us to the sitting then after waiting 10 minutes for our massage therapist to come get us the two ladies spoke with us about what we wanted. I must say that neither Theropist gave us real massages. At best it was a rub down only. Im not sure if they were just being lazy or they lacked training. We are truly disgusted with what should of been a relaxing hour and a half of a good massage to help our issues instead it turned into us leaving upset. After taking their survey they sent us Massage Envy only offered my husband a complimentary massage but didn't offer me one which was confusing. We will not be returning and I highly recommend that you go somewhere else for your massaging needs. read more

The staff is amazing! Very knoweldgeable and helpful. There's no better value in Athens

Clean, freezing cold facility. Friendly staff. If you schedule with Cameron, you've just bought a ticket to the gun show. Pretty sure those biceps are illegal in most states. read more

Massage Envy Spa in Athens is the best massage clinic in Athens! Whether you are looking to relax from a long stressful day or you are in need of a deep tissue massage for a problem area this is the place to go. They have many therapists there that specialize in all different types of massages. They always pair me with the best therapist every time depending on what my need is for that visit. My favorite massage therapist is Byron! He is so amazing at finding my problem areas and making me relax! Also I find the facials at Massage Envy very relaxing!! I would recommend this place for anyone looking to better their health and make massage therapy apart of their lifestyle! read more

Did not adhere to my requested method communication. It's really quite a simple direction, and if they can't even do that, I have my doubts of their professional ability to follow any kind of direction. read more