My longtime stylist relocated. I'm 59 with fine, thinning hair (over processed and falling out). Due to an upcoming event, my daughter scheduled an appointment with her salon-Arbor. Two adorable personalities welcomed me at the door, and offered a choice of drinks. I didn't have to wait, and to my surprise, Janet Prince greeted me. Janet is a master hair artist, a local business owner- with an impeccable reputation. I left happy with an updated hairstyle, and an extra skip in my step. Two days prior to our event, an out of town guest needed an extension adjustment. I call Arbor- without hesitation, they made accommodations. Arbor didn't ask for my business, they earned my business (along with four other family members). I sincerely thank you all. Skippy read more

Based on the reviews I read, I decided to try Arbor Salon. I'm so glad I did! My first experience in Athens at another salon was not a good one, so I had high hopes for Arbor Salon. When I met Jeff, he listened attentively and gave me his qualifications. His experience impressed me, and my concerns were minimized. I am so pleased with the results. Jeff gave me a cut and color, and the experience was terrific. Jeff is so skilled! And everyone else I came into contact with at Arbor Salon was friendly and welcoming. I highly recommend Jeff - and the entire crew at Arbor Salon. read more

This salon is my go to place! Jeff is the best! I can always count on him to give me a wonde hairstyle and color! He spends the time to understand what I want and the end result makes me very happy. You will not be disappointed if you come here. They also have fresh coffee and chocolates! read more

I love this salon. They're always so friendly and helpful and they're great at getting my hair done perfectly. I've worked with three of the stylists (so far) over the past three years and every one has been top notch. read more

Shout out to Jeff...you ROCKED!! You graciously took bad haircut from another salon and turnEd my hair into that short sassy look I wanted! You are awesome at what you do. First time meeting you and you knew immediately what I wanted. Thank you for listening and then given me my sass back!! read more

Massage with Corey their licensed therapist was fantastic! He takes the pain away. I left feeling remarkable and the experience was everything I hoped for. read more

This salon is amazing! More importantly, Jeff is amazing! He fully executed what color and style I wanted for my hair. If you go to this salon, go to Jeff! You won't regret it. read more

Belle Chesser is a perfect example of customer service at its finest !! The original stylist I had scheduled with has naturally curly hair as do I. She had a sick child and was not able to be there. Instead I had a consultation with Belle . She has straight hair. We talked about what I wanted and she explained why she didn't think she was my best choice. After her logic she suggested someone and even booked my appointment ! Belle went above and beyond customer satisfaction and is a true professional !! read more

Very nice decor, very friendly staff. After a week of working with my haircut, I think $46 is overpriced. I paid $42 in Atlanta and the cut was so precision I only had to dry and spritz. This cut -- takes more work and not as flattering. Just not overwhelmed with the color and cut. When u spend nearly $200, you want to be really pleased. read more

Got a last minute appointment with Arbor Salon & Spa for an event I was going to that weekend! Not only does my hair look phenomenal, I absolutely adored my hairdresser Kiala! Thank you for the amazing job you did! I'll definitely be back! Thanks, Arbor Salon & Kiala! read more

jeff was absolutely amazing! i came in after getting a really bad haircut and the staff really brought me to ease.

I have never written a review before, but I felt like I needed to share. After a stressful week, I was ecstatic to get my hair done and to relax. I have gone to Arbor for many years and I have had many good experiences there. However, this time has changed everything. Due to the pandemic, I was given instructions on the new protocol. I support the safety measures and appreciate they are doing that. When I arrived to Arbor for my appointment, I realized I had forgotten my mask at home. So, I called the front desk and explained what happened and that I am happy to go get one before I come in. She said no it is okay we have some in here you can use. So then I received the okay to come in. Right when I walked in the door I was greeted angrily by the owner, Mike Kilpatrick. He was reprimanding me harshly for not already having a mask on, without knowing the whole situation. It was obvious that he was only speaking to me in this way because he is an older man and am a young woman, he felt like he had a right. He was disrespectful and demeaning. You should never treat a person this way, including someone who is planning to spend their money supporting your business. I 100% understand the seriousness of the health concerns, but I was doing what I was told was okay. It is unfortunate that I love my hair stylist there so much, she always is kind and does a great job. However, because of him Arbor Salon has lost my business. I never like negative posts or comments, but I felt he needs to know that it is not okay to treat a customer like this, There is always a kind way to handle things. No matter who they are, be kind. Always. read more

I had never been to Arbor Salon & Spa having lived in Athens for 10 years now. I love the atmosphere and the staff is wonderful, checking in to make sure I had everything I needed. Walking in, I was greeted by the receptionist Katie. She was lovely and very professional. I had booked an appointment online with Belle who walked up to the desk as I arrived. I found Belle very friendly and knowledgeable throughout my service of color low lights and haircut. It is obvious she loves color and she is very talented in that respect. When I go to a salon, it's me time. I don't go that often and really look forward to it when I do book an appointment. I was not disappointed and will return for future visits. I would recommend this laid back salon to anyone with an emphasis on read more

Arbor Salon is my favorite spa in town, with the absolute best skincare specialists in all of Athens. Beta and Corrie are both so amazing--they are so talented, professional and sweet. I could go on and on about how great they both are. THEY are the reason I will always return to Arbor...they are irreplaceable! So, why did I give only 3 stars? Because Arbor doesn't accept American Express! It is classified as "a full service elite salon and day spa", and in many ways they are...but, they don't accept AmEx because it takes too long to receive their money (according to their receptionist). It's hard to consider yourself high-end or elite if you don't accept AmEx. Many people, like myself, earn points on our spa and salon spending, and thus it is "wasteful" to go somewhere that doesn't accept it. I pay cash for a wax with Beta, or a manicure with Corrie, because they are SO worth it, but take the rest of my business to other spas in town, which do accept American Express. I've requested Arbor reconsider accepting AmEx many times, and sadly, they're just not into it. I would spend so much more $ there if they accepted it, AND I would rate them 5 stars! Love the spa and love their service, but its 2017--who doesn't accept AmEx? So strange! read more

I've been going to the Arbor Salon and Spa for almost two years now, and I should have written this review a long time ago. I always work with Brittany, but I have yet to meet a staff member that didn't go out of their way to make me feel welcome. Over the past two years, I've had the opportunity to engage in several conversations with the owner, and I can tell you that he is extremely involved in the business and personally ensures that every customer is treated very well. Mike has built a culture around customer service and comfort that most businesses could learn from. The products and services are reasonable priced and the services are of excellent quality. I have never been unhappy with any service I've received, although I am sure it would be made right if I were. Whether you are looking for salon products, hair care, nail services, skin care, or massage, you are missing out if you don't check this place out. read more

Loved my experience here. This was my 2nd time. My colorist was wonderful. She listened to my requests and followed my lead on what I wanted. She also cut my hair and I love it. The customer service was amazing. The owner was extremely attentive. read more

THANK U JOANNA!! Finally found a stylist that gave me the haircut i wanted. Talked with her a few minutes, that was all it took!! My hair needs to grow into the cut bc it was fairly short to began with. Looking forward to coming back n a few weeks and will be bringing my wife as well! Great place! Relaxed n very freindly vibe! Thanks again Joanna! U da bomb! Mike g read more

I was traveling from out of town and found them in the phone book! I went I online to check their website and decided to go for it! I was welcomed with smiles and offers of refreshment! The owner shook my hand and was so friendly. Sherenne was my stylist and she listened to my needs, made recommendations about my dry hair! She then gave me a fabulous haircut!! I was so impressed by this salon and spa that I made an appointment for the next day to get a massage!! If in Athens GA CHECK IT OUT!! read more

I've been to a few salons around Athens, and I am finally settled in here at Arbor. They offer great hair at a reasonable price, and the keep a cold cup of Coke Zero in my lap the whole time. You can't beat it. You can find me there every few weeks for a cut and highlight. One of the biggest draws for me was the safe neighborhood. For some odd reason, I feel like all the good salon recommendations in Athens start with a sheepish excuse about the location--and to be sure to lock your car doors. Uh. No hair is worth feeling threatened when I pull in. Arbor is in a good part of town, in a lovely, modern building, with a private lot. I have people ask me all the time where I get my hair done. Arbor Salon, ladies. read more

Was visiting Athens from out of town and decided to get a massage on the spur of the moment. I'd only ever received one massage and had a really bad experience (not at Arbor!). They were able to work us in and even offered to call in a therapist early if we couldn't make the time slot. My massage therapist was Micki and she was WONDERFUL. Very warm and personable and the massage was perfect. Strong enough to do some good, but not so strong that I felt like I was hit by a truck the next day. The atmosphere was clean and modern and the receptionist was super friendly. When we're back in Athens again, we'll definitely make appointments. read more

I am leaving an overview for all of my experiences at Arbor Salon and Spa. I went for a haircut in early June. I have curly hair and hadn't had a trim in a while. The first hair cut was nice. I was very happy with it. I attempted to make an appointment for a massage for myself and my mother in law, who was visiting, in early July. I called in and the girl that answered the phone said she didn't know if any of the packages offered on the website were being honored and she needed to check with the manager. She told me to call back the following Monday. I did. It was a waste of time because I was informed they were closed the Friday I wanted to make an appointment. So, I found a better spa, which I have had many appointments at over the last 3 months. Now, my most recent appointment, with the worst haircut I have had in 10 years. I told the stylist to only trim off 1/2 an inch and to leave my layers exactly how they were. Instead, I got 2 inches cut off of my layers and now I look like a big puff ball. (Curly hair shrinks up, so, 2 inches is a huge deal). I specifically said to leave my layers long because I need the weight on my hair to make my curls lay correctly and to keep my hair from getting huge. So, if you like big, frizzy messes and to have someone take off way more than you discussed - this is the place for you. Over all, I am not going to go back to this salon and I will find somewhere else to go. I would recommend this place to someone I don't like. read more

I had my first appointment with Jessica today for highlights and a cut. I've gone to a salon in Atlanta for several years and was looking for someone in Athens so I wouldn't have to drive so far. Jessica was awesome. I told her I was ready for a little change with my color and cut. I told her a couple of ideas that I had but told her I trusted her judgement. The color and cut that she did are amazing. I'm a super happy customer. I will definitely go back and see Jessica again. In fact I've already made my next appointment! read more

Wife and I got pedicures here today; awesome service and great staff. Without a doubt we will do business here again.

I enjoyed this place, and would highly recommend it. The staff is great! They really helped me out when my appointment got mixed up. I will definitely come back. read more

Was there for literally 5 minutes for a perm consultation and I doubt I'll ever return. Within 2 minutes of talking to the lady she told me how much she hates perms and how damaging they are and then proceeded to tell me she'd charge me $100+ an hour for the service. Yeah, right. I'm not paying that for a service that you hate doing. I doubt that would turn out well. Lost potential client here. read more

This salon is wonderful, all the staff are super friendly and helpful. Jessica is fantastic, my hair always looks amazing!

Fantastic experience!! Wonderful staff from top to bottom and beautiful store! I had my hair and makeup done and was so happy with both! I will continue to use this establishment! read more

Really deserve no stars but you can only post a comment if you give a star. Jessica is rude! Customer service is crappy! Manager Kathy must not care because she never returned my phone call because she was too busy! read more

Had a Japanese hair straightening treatment today and it was very beautiful with fair price! Thank you Joanna and Arbor Salon! Staff are very nice. read more

i've visited arbor two times so far: 1) Today I met with a Ukranian hair stylist named Inna for a bang and hair trim. She gives the BEST head/scalp massages (which comes with every shampoo + condition!) and clearly told me everything that she was doing before she did it in order to make sure that I was okay with what she was doing. She was also very meticulous and detailed about cutting my hair, which I really appreciated. 2) The first time I visited Arbor a few months ago, I met with Brittany for a pretty daunting task of ombre'ing my hair. A little bit of my hair history: I have naturally dark brown/black asian hair, but I had been dying my hair at home for the past four years, which was giving me that gold-blonde color so many asian people usually have. However, I was obviously tired with it and asked Brittany to ombre my hair so that my natural roots could come in and I could grow my dyed hair out as "natural" looking as possible. She did the BEST job! She missed a spot after she was done dying, shampooing, and conditioning my hair, yet she proceeded to re-dye and re-mix all of the dye in order to fix that one spot. I get SO many compliments on my ombre even a few months after the appointment! People tell me how "natural" my ombre is, when I'm really just growing my hair out. The process took a good few hours but Brittany was so sweet the entire time! A little warning though, this salon is more on the pricey side. For example, the 2 inches off of my hair + the bang trim with Inna was $51, plus another $10 tip for a total of $61. The ombre session with Brittany was about $150 but I had a coupon which made it a bit cheaper. However, you receive the best customer service and everyone is so sweet! PS: there's a cute cafe literally right next door to the salon - grab a drink before your appointment if you can! however, arbor also provides drinks upon arrival. read more

Was in Athens for the day and really needed a massage. Called Arbor and they were able to get me in quickly. My therapist, Richie, was incredible. He could tell where I was hurting before I even said anything. It was one of the best massages I've ever had. Even the owner Mike took time out of his day to chat with me before my services. What a fantastic place! Now, if I only lived in Athens! read more

I have been going to Inna for about 2 years now. She is a talented stylist and a genuinely nice person. She truly cares about whether you are happy with your cut and color. read more

With all the bad press that microblading has unfairly had lately, this is EXACTLY the reason why you should book a session with Debbie. She did a phenomenal job -- I couldn't be anymore pleased. read more

For the price of the nail services (46 for regular pedicure; 26 for regular manicure), I was expecting a better experience. The spa chair I was in was not anchored correctly, so with every movement I was jolted forward or backward. Not at all relaxing. This was one of the most disappointing manicures I have had. It will have to be re-done completely. I will not be returning. read more

I have had such a positive experience here before today! I got my hair done here for prom back in 2010 and then came back for a haircut right before I gave birth to my baby girl. The hair cut was excellent and I was very impressed with the customer service I recieved. So the next time we came back my husband scheduled and appointment because he was so impressed. I also scheduled an appointment to get my hair colored and was under the assumption we would be going at different times since we now have a newborn. We came in and found out they scheduled us at the same time even though we said different times. Then my husband met his lady who cut his hair and then did my hair. She didn't seem like she wanted to be there and she argued with me the whole time saying I don't want to bleach your hair so let's do it this color. It wasn't the color I wanted but I thought she might just be having a bad day and left. Today we went in because I want my hair bleached blonde and apparently they scheduled me with this same lady. She didn't want to do my hair and said she didn't have time at first so we asked for another lady. Then she all of a sudden had the time and continuously argued with my husband for another 30 minutes while we waited for the owner. Overall this salon is great but this lady has lost all aspect of customer service and really messed up my view of this salon. I will probably never return because of this experience. read more