I'm just another old lady getting along, trying to stay healthy. On the advice of my primary…read moreprovider, I made an appt for a check-up with a dentist. I'm happy I followed through and contacted New England Dental. Great care, and was able to schedule an appt quickly. The rates for the check-up and the follow-up cleaning I'll have next week are very reasonable. Thank you, New England Dental.

The dentists are highly qualified…read more The problem is the staff-from my first visit to when I received my deep cleaning--it took 2 and one half months; yes, 10 weeks before I received service. The first dentist said I would be contacted quickly for my deep cleaning.. I waited and waited no call. I started calling and was told I would get a call-NO CALL!!!! Then, I emailed -only email was the one they got from the insurance company. So, I called the insurance company--they did not put in a claim to the insurance company till 8 weeks after my first visit-TWO MONTHS. Then, I was told I was approved and no one called me, Then, I was super mad and called. Manager called me and said she told the insurance person at their office to call me-no one did. So, I get an appointment and was told 1 o'clock. I go to office and was informed I was late-appointment was 12-I said I was told 1. Woman at desk got rude; I got ruder. Then, another person came with an attitude-gave it back and yelled-2 1/2 months. Then, manager comes out with her phony calm attitude- I said I had every right to be angry- 2 1/2 months and both women prior to her were rude. So, dentist comes out and admits the office is not properly organized, they are just employees, etc. If you are an employee, that does not give you the right to do a job incompetently. and he says we serve 5000 a year-so, sorry what happened to you. Will I go again-NO-would I recommend--No. This office needs to have better follow-up procedures, to return calls as well as emails, and staff should learn not to be rude to clients and make a situation worse, In the future, when I need dental work, I will call the insurance company and ask for a list of dental offices.

Horrible -service - terrible policies The dentist was rude…read moreand actually said he didn't care what the patient wanted Dont go there, go anywhere else

Went there to have 4 extractions and get a bottom denture. The doctor doing the extractions broke a…read moretooth he was extracting and left a part of the tooth in my gum. It is very painful, and I have to back this week and show them what they did. So now I have to get this removed. I'm sure this is going to be painful and am not looking forward to it. If they think I am going to pay for their mistake they are crazy.

My experience with Dr. Gramse was probably the worst encounter with a healthcare provider I have…read moreever had. I called her office because my husband was experiencing severe tooth pain and they advertised as having emergency service, but when I called, they told me they were closing at five, so they gave me the next appointment which was not until the following morning. The minute she walked into the room, without even greeting us, she looked into his mouth for about five seconds and said she couldn't do anything because he needed oral surgery. I replied that we couldn't afford it, and she answered "You'll have to." Then, without any suggestions or advice, even so much as prescribing a painkiller, she gave us a referral to an oral surgeon and walked out without even saying goodbye. The next day we went to the dental clinic at U.Conn, where a dentist diagnosed him with an infected tooth, prescribed an antibiotic, and we were told to come back in a few days for an extraction. Dr. Gramse is one of the coldest fish I have ever met. She is apathetic, discourteous, unprofessional, and, worst of all, downright negligent - as evidenced by her refusal to diagnose an obvious and treatable condition. I would not recommend her under any circumstance. You'd be better off tying your tooth to a doorknob and slamming the door. I would give her negative stars if it were possible.

I had my first cleaning here with Dr. Gramse and Lynn was my hygienist. I have such great things to…read moresay about both of them. They were very kind and very welcoming. Marybeth helped me tremendously with the paperwork and getting my records from my previous dentist. I have been to a few dentist before and was blown away by the way they were so accommodating. I actually enjoyed my cleaning... first time ever saying that!

You get appointments quickly. Everybody here is really nice and Dr. Mike is a great dentist. They…read morehave all the latest technology. Very different from my elderly retired dentist. Highly recommended.

From the owner: A 1980 graduate of Georgetown Dental School,read more

We have been coming here for years. Finest practice around, modern and up to date. Dental care…read moredoesn't have to hurt anymore! Gentle and attentive, amazing staff. Just a nice friendly vibe here.

I can't give enough praise to Dr Root and his staff. I was in a bad spot after a root canal went…read morebad and the dentist left me with a bad infection and ignored calls for a follow up. Dr root took me right in and Pretty much saved me from a dangerous situation. They are courteous and friendly everytime I'm there. I owe my life to them!

The office staff and Dr. Kanorwalla were great. I needed a tooth added to my partial plate. This…read morewas the first time there and Dr. K replaced the tooth in 1 day. I am very happy with everything. It's hard to find a good dentist who cares and Dr. K. really does. I am very satisfied with their work.

Dr. Yogita Kanorwalla gave me hope when I lost my smile. I was ready to remove all my teeth due to…read morerapid decay caused by dry mouth. She has worked amazingly to restore my teeth and give me back my smile and confidence. No more putting my hand in front of my mouth when I talk to others. She's quick and there's no pain and my teeth look beautiful!

I found myself in need of emergency dentistry due to extreme tooth pain. Doctors Paul and…read moreChristopher Donohue fit me into their schedule the same day. They and their staff treated me so kindly and made me feel so welcome even though I was not a patient of theirs. I am definitely a patient of theirs now!!

I experienced a badly infected molar in week 4 of the MA lockdown which was diagnosed as a required…read moreroot canal treatment. After searching long and far I found Western Mass Endodontists in Longmeadow, a bit far to drive for me, but the drive was well worth it. Western Mass Endo was accomodating with the payment modalities and they gave me a treatment slot on the very same day I called. The treatment itself too an estimated 40 minutes - an absolute breeze. I had dental cleanings that were a lot more uncomfortable. Dr. Odierno and his team (Heather and Kylie) are on top of their game, and they also seem to be genuinely nice people. The treatment was a full success and this was the best dental office experience I ever had. A++++

Diagnosed by dentist as needing a root canal and trusting his recommendation I Went to Western Mass…read moreEndodontics and I am sorry I did. The office staff as well as Dr. Shapiro were extremely cold and rude, and once I mentioned payment plan they mentioned extraction and showed me the door. I wouldn't give them my money even if I had it. Considering the financial difficulties so many are facing they should be ashamed at how they treat those in tough situations. Do not reccomend.