Never thought I wouldn't dread a visit to a dentist's office. I have had years of complicated procedures here and have no reservations recommending them. This whole team is professional, pleasant, and accommodating. read more

Highly unprofessional in the office..speaking about personal matters to each other while playing on their cell phones. They don't admit to mistakes and won't refund you when you cancel a procedure. Look elsewhere. read more

In all of my 56 years, I never thought I would recommend a dentist, for anything. But that has changed. EMA Dental in Northampton provided truly heroic service, bonding my front tooth back together after it suddenly broke last fall. They didn't give me time to panic. They fit me in the day after my tooth broke, and in one visit, bonded it back together, seamlessly. I have since transferred my all of my dental care to EMA dental. My hygienist Andria, my dentist Rebecca Cohen DDS, and Andrea at the front desk all treat me like royalty. If you are like me, and have never looked forward to seeing a dentist, give this practice a try. They might change your frame of mind! read more

EMA Dental - My broken front tooth - Cosmetic Dentists Near Me - East Longmeadow, Massachusetts

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Westfields office, Dr Polo and Sarah were great. They are the best. Did however run into an issue at the front desk. They informed me I had a significant credit balance but could use it to cover my next appointment. Weird that they seemed to have this for months and this was the first they informed me of it? When I ask for the credit to be refunded to me they provided me a debit receipt to sign. Not a credit memo. When I questioned it, the office manager jumped up and came over and scribble "credit" on it and initialed it. Seems that a group this large would have appropriate standard work for credit. Their response was; this was all they were provided by ????? Not what should be expected from "Best of the Valley". Dr Polo and Sarah however still are the best. The front desk and their business practices are clearly lacking and need some improvement. read more

My first experience with this dental office was wonderful. The front desk ladies were patient and friendly. Dr. Mariano was very knowledgeable and explained all the treatment options in a way that was easy to understand. Great experience! read more

I cannot recommend this practice. While they were covered by my dental insurance for preventive procedures they referred me to another dentist within their practice for a specialty. If you make the false assumption as I did that they know your insurance and your coverage and will surely tell you in advance that none of this is covered, you would be wrong. read more

EMA's Northampton location is a fantastic office! The office is clean and fresh. The staff are all very welcoming and friendly. I scheduled an appointment a few weeks ago when I had some tooth pain and suspected that I might have a cavity. I met with Dr. Cohen who reviewed my Xrays and determined that I had chipped tooth, but didn't necessarily need any additional work. She left the decision up to me. I ultimately decided against further dental work, but very much appreciate Dr. Cohen's gentleness, kindness, and her honest approach that didn't pressure me into getting unnecessary work. THANK YOU EMA! read more

EMA Dental was able to get me an appointment as a new patient more quickly than the other practices I contacted. The office was super responsive to my questions ahead of my first visit (I'm not used to having helpful correspondence by email from a medical office!). When I got there, they were extremely respectful and friendly. They identified my dental needs and communicated them very well, and I look forward to going back for further treatment! read more

One of the worst dental experiences I've had in 40 years. Stay away from a hygienist named Jodi. Getting your teeth cleaned should not be a traumatic experience. read more

We could not be more pleased with our dental care at EMA Dental. Especially in the context of COVID, we feel safe, valued, and comfortable in the office and I am certain we are receiving the best care around. Kim is an incredibly gentle, thorough, and personable hygienist, the office staff is friendly, efficient and helpful, and the doctors are consistently kind, knowledgeable, and patient to answer all questions and make you feel completely at ease. Even if our friends aren't looking for a new dental office, I tell them about EMA because I'm so sure they'd love them too. read more

I never been to this Dentist. I talked to a woman on the phone and she was very pleasant. Took my info over the phone and told me to be there for 8:20. I got there at 8:10 I wore a mask and started to open the door and some woman with no manners what so ever yelled your supposed to call first. Really?? You would think they would of told you this prior to the appointment. No one mentioned it to me. Then I was told to use the hand sanitizer and move my bangs for a temperature. Then she yells to the other women working there this one has an ATTITUDE!!! Then she continues to humiliate me in front of the other women in the office. So, I decided right there that this isn't how I wanted to be treated. Being a Senior Citizen and be treated so rudely. I just left. Never got passed the sitting area or never saw the dentist. Be for warned that their customer service is awful. read more

Always a wonderful experience. Jen and Dr. Lisa and the crew are amazing caring professionals. Have gone to them for 30+ years!

I am so so glad I was referred by a friend to go to EMA dental! Dr. Emerzian and the whole team was so incredibly friendly and helpful. I had not been to a dentist in a few years so they were able to get my teeth cleaned and gorgeous in no time. The Dr. Explained the whole process for my upcoming treatments in great detail and took the time if I had any remaining questions. I have more appointments booked with EMA Dental in the future and I couldn't be happier! read more

Do not go here unless you wanted to be quoted ABSURD prices for minor procedures. That in itself is not worth 1 star. However, when told that the price was too high for my budget, the employees had the audacity to reply with "Do you have parents that can pay for it?" First of all, no, I don't. Second of all, if it was an emergency or necessary procedure then I could probably find a way to make it work, but certainly not going to burden others with $25,000 veneers when all I wanted was bonding on two teeth. In what world. Save your money and time and go to a dentist that listens to your concerns or at least respects you. read more

I had an emergency a front crown broke last night. I called EMA this am. They got me in today at the East Longmeadow office with out hesitation. They know I am a stress case, they were so kind professional, friendly. I just love this office and the kind professional staff, from the front desk back. Everyone made me feel at ease, Chris conveyed my concerns to Dr. Mariano, Sarah was right there, Amy popped in. Even Dr. Mariano's daughter Dr. Mariano stopped in to check on the procedures. Dr. Mariano explained the next steps and what we need to do in the near future. They were accommodating on the next visit. Top of the line service from start to finish. I have a wedding to travel to tomorrow they are sending off with a brilliant smile... Thank you all ..... read more

I had a terrible experience at EMA Dental. They don't listen and they don't make the charges clear in advance. They tried to convince me to get crowns on my 6 front teeth, which is not what I want, and other dentists agree that it is not only unnecessary, it could threaten the health of my teeth, which have short roots from previous orthodontist work. Also, they made it seem like this was a consultation and that my insurance would cover the x-rays and impressions -- things I told them I didn't need, but they kept pressing and said it would be better to do it while I was there. I feel like I went to a used car salesman instead of a dental professional. read more

I went to this practice a few times. Their prices are really high compared to other dentists in the area from my experience. I also had a front tooth fillind done that broke within a few months. I had paid over three hundred for the work as they said my insurance wouldn't cover it. Once it broke, I went to another dentist who said it was done incorrectly and billed my insurance a little more than two hundred to fix it. My insurance paid the requisite percentage. The work has held up for quite awhile now. I also don't get the friendly staff comments as every time I went into the office there were at least three employees standing around the front desk chatting away. It was like I was disturbing them. A neighbor used to work there and is the one who recommended them to me. She cracked up laughing when I said they were more concerned with conversation than patients. She said the same thing used to happen when she worked there years ago. read more

Service with a smile! I am always greeted with a warm hello, and smiles from all of the staff. The service is great, they are very accommodating for my schedule and I find the prices to be reasonable. Thank you EMA. read more

While I do feel the services were good, the provider does not abide by the insurance contracted rate. I was charged 30% more than the insurance contacted rate, which is a considerable amount. I was not told of this increased amount until the very last minute, making it difficult for me. If you are not concerned about the cost, this is a good place to go. If you do not have extra cash, I would go somewhere else that charges the insurance contracted rate. Other places are equally good and abide by the lower rate. read more

I went for my 3rd visit; my husband also went once. This office was recommended to me by a family member. They are awesome! The team is so friendly and provide on time education every time. They are thorough and make me feel absolutely comfortable every time. I am really pleased to have such a professional team working with me. read more

Today I just came back from the dentist today and had the most amazing experience I was apprehensive at first the doctors and staff put me at total ease. going forward with the procedure it was nothing that I had imagined they comforted me they were efficient they were effective and in the end I was wowed at my new beautiful smile ! The doctors and staff at EMA Dental are a first class experience with the results to match! Dr Lisa Emirzian and Dr Vincent Mariano are quite the team! read more

I'm so impressed with this office. Staff are amazing and many have been there for a long time. It's neat and clean and feels very welcoming and safe. The hygienists are really good at what they do, and very thorough. The dentists describe everything so that you know what to expect. I'm so glad I switched here after my last dentist retired a year ago. Highly recommend this dental office! read more

My review is based on the Treatment Plan Dr. V. Mariano wrote for me at a cost of $ 680, which included plaster models, consultation and 3D CT scan, priced at $ 425. The latter cost significantly less elsewhere. IAll diagnostic materials were valuable elsewhere; not all clinics can open all CT scan software. Staff was mostly friendly and helpful including long distance follow-up. I appreciate the thoroughness and obvious technical know how of Dr. M.: Examinations, bite analysis, explaining sequential treatments, costs. I opted to be treated elsewhere because the TP included the use of several metals, (besides ceramic and composites): Chrome alloy (which is combo of metals); titanium - steel; ceramic-Metals have distinct electrical charges. I was not offered Zirconium (a biologically inert material). Today BIO COMPATIBILITY is scientifically recognized decisive factor in overall health, and success of dental work from simple restorations to implantology of posts and bone grafts. Today wifi exposure, incl 5G tech makes titanium, let alone mixed metals in oral cavity obsolete, dangerous. Online and during many interviews & paid-for consultations in MA and abroad, I learned much about rapid advancements in (bio)dentistry and its role in systemic health. The best investment in one's health is time to investigate the spectrum of ORAL HEALTH, then commit to a TP. After that compare costs. read more

After moving into the area, I searched for a new dentist. This practice was recommended. I submitted my paperwork via email and had my old dentist send in my prior records. When I arrived, they said they didn't have my paperwork or my prior records. I filled out all the forms again (and checked with the old practice, which sent proof that they'd sent my records in). The dentist was extremely knowledgeable and I really liked her, and her diagnosis was right on target (I needed a root canal). She recommended a local ento specialist, but their prices left me in a dead faint! She'd insisted I needed a new post and crown, which would have doubled the price. I drove down to CT, had the root canal done by the top ento down there for $1200 less, and it turned out I didn't need a new crown (another $2000+ savings). When I called to ask that the xray be sent to the CT ento, the woman that answered had a weird attitude about it, as though she resented doing her job (which only involved attaching an xray to an email). This was an extremely disappointing experience. And, to cap things off, I called to inquire about the cost to replace the temporary filling in my crown (post-root canal) and was told it would cost $750. The price I was given elsewhere was $99!!! COME ON EMA!!! read more

I was referred to EMA dental by my best friend and wow!!! I absolutely love this dental office. The staff is so warm and welcoming and Evelyn the dental hygienist made me feel at ease. She explained everything she doing before she did it and told me in advance how I would feel or react. It was complete painless, and I actually enjoyed having small talk with her. read more

Great friendly staff. I first went here for the Zoom teeth whitening as it was the cheapest around the area and I am from Easthampton, MA. The atmosphere feels more like a spa to me then a dentist office which is awesome. I recently switched from my dentist that I have been going to since I was a small child and just had my first cleaning. I was surprised to learn about the ultrasonic cleaning that they offer. I heard about it from my sister in-law however never found anyone around that did it. After having my teeth ultrasonic cleaned I wouldn't want them cleaned any other way. It was the cleanest I have ever felt my teeth. I can't wait for my next cleaning and teeth whitening touch up! read more

I started going to EMA Dental about six years ago, but my husband and his entire family have been going in for all of their dental work and cleanings for years and years. We're all huge fans of Kim, our Dental Hygienist, and make sure to book our appointments months in advance to ensure that we'll get to see her. Kim is always upbeat, professional, and encouraging and I can honestly say that I look forward to my visits with her. Dr. Cohen is our dentist at EMA and she always goes out of her way to make me feel comfortable and well taken care of. She's has a fantastic bedside manner and really makes me feel like my smile is the most important thing in the world to her while I'm there. The folks at the front desk aren't to be overlooked either. These ladies go above and beyond every single time to make sure that my husband and I can be scheduled together for a "double hitter" so that they can better accommodate our busy work schedules. We're always greeted with a smile and leave feeling better than when we went in. I couldn't think of a higher compliment to pay any sort of doctor's office. If you're looking for a friendly, comfortable, and professional dentist office, look no further. This is it! read more

First time in a long, well overdue, time to the dentist because of moving and military obligation so while eager to get it done, of course I was embarrassed and nervous. From the moment I walked in to the moment I walked out every staff member I encountered was pleasant and professional. Poor Kari had her work cut out for her but she took care of me every step of the way. The following technicians and dentist walked me through imagery and set the expectations of future visits. Ended my supreme works day there with a 30 min whitening. I couldn't be happier with the results. Looking forward to my next appointment. I highly recommend to anyone. read more