Dr.Betsy is the best! She makes you feel so comfortable and calm during your appointment! Would…read moreabsolutely recommend her to anyone who asked! Jill at the front desk is so accommodating and extremely friendly!

I fell and chipped both of my front teeth. They took me in right away even during the Coronavirus…read more One person only in the office at a time. Dr Cole and Tara were awesome. He bonded my teeth and you can't even tell I ever chipped them. I have been a patient for over 20 years and I plan on being a patient for another 20 years. I highly recommend them!

The entire experience sucked! From meeting the so called dentist ERIC, who has absolutely no…read morebedside manners, to him yelling at me for making loud noises (because I was nervous) and was having 2 molars extracted, as he tells me to be quite because he had other patience in the other rooms and didn't want them to hear me, to the fact I never received my prescription for my antibiotics after calling twice. I DO NOT recommend this place for anyone!!!! OH yeah, I was told the extractions would run me about $300. Then they found out I had dental insurance and charged my insurance company almost $1,000 and I had to pay $160 out of my pocket as well. So over $1,000 for two teeth to be extracted and he left a piece of one tooth in my mouth!!! I will not be going back there ever!

I paid over $1,000 at the time of service after being clearly told that insurance would not cover…read moreanything and that I was paying in full. Over a year later--with no communication in the meantime--I suddenly received a bill for an additional $424. They had actually emailed me months earlier with this invoice, and then retracted it the very next day, which suggests they knew something was off--but still decided to try again later, hoping I'd pay. When I questioned it and offered a fair 50% settlement (which is common practice for old medical bills), they argued with me, refused the offer, and their follow-up email was vague and unclear, making it seem like they might take my payment now and come after me for the rest later. It wasn't until I threatened to report them to the Attorney General and the Consumer Protection Division that they finally backed down and agreed to the settlement--something they should have done from the start, given the age of the bill, the payment I had already made, and the verbal confirmation at the time of service. That said, the actual dental work was solid--the dentist was quick and professional, and they were able to book me promptly when other offices had long waitlists. It's unfortunate that such competent care was overshadowed by an unnecessarily aggressive and confusing billing experience.

I have been to his office several times. In all honesty, I cannot recommend. Initially, I went…read morefor the bottom half of a tooth broke off. The tooth had to be extracted, and I was in pain over a week. I was advised to replace bridge I had would cost a certain amount, I felt the price was too high. So, while he was addressing one issue, I asked if the price could be lower. He went back and forth what would be needed. He kept bragging how he was the best dentist. Finally, when he realized I would not go for price he stated. He stated he could do nothing. At my last visit for teeth cleaning, a different person than the one I had been accustomed to did my cleaning. This woman did not explain things well, was extremely rough, and never gave me a breather. She started to floss my teeth, and I had to stop. When I went to the receptionist, I was very angry. I was not going to say anything. Then, this totally unprofessional woman goes to the receptionist and says she (meaning me) just got up and left. At that point, I got mad and stated why I was so angry. Woman then says that she was cleaning my teeth (that justified her extreme roughness) and at that point I lost it. She then says why didn't you say anything-I just looked at her (how can someone say something when something is in their mouth). Then, she and the receptionist go running to the dentist like two idiot children. At that point, I left. Finally, I cannot comprehend how this dentist was ever rated number one.

Excellent care quality. Accommodating in every aspect of his professional dentistry. When he fixes…read morea dental problem, it stays fixed. He works quickly and without pain. He is great for emergency visits, very accommodating, again, the patient's comfort is first. The office is clean and neat. All staff are professionally presentable; you won't about the hygiene in this office. His apt. scheduling is flexible, if you can not get the EXACT time or day, it will be as close as possible, but in 3 years, I always got the time slot I feel comfortable in.

I don't get the bad reviews. Over priced? If you want good work then you've got to be willing to…read morepay the price. Not that they're terribly expensive, but you get what you pay for. That Dr. Peck is not hospitable? That man takes the time to sit with you being the owner of the office and a very busy man. I've been seeing Dr. Peck's (office) for many years now and i would never go to another dentist's office. Period.

Stay away they just won't your money. Over priced and bad advice. just don' go there.read more

Horrendously inefficient and manipulative. Called over a month ago, gave my insurance which they…read moresaid they took. While I was driving there ( and I am an hour away) they called to say that I would have to pay and that they would NOT take my insurance. They said that they don't check it until the morning of the appointment ! I was going there because they took my insurance. It's a con job.

I am curious how you think it is reasonable to bill someone for services that you did not provide…read morethem. Facts: You sent me to collections for a bill that is not mine, and is not my responsibility. I disputed said bill with the collections agency. Given that you couldn't provide evidence to them that is was my bill (it'd be a darned tough call, since it isn't my bill), they appear to have returned the account to you and not pursue collections... ... AND THEN you have the unmitigated gall to bill me directly again and add a collections fee? All for a bill that is not mine? Absolutely rubbish treatment of patients. Potentially illegal billing practices that at least border on attempted fraud. I sure wouldn't recommend anyone seeing YOUR dentists any time soon.

Dr. Hausman and staff are the best! They are professional, knowledgeable…read moreand caring. I feel like I'm having a visit with a friend! I am extremely happy with my dental care!

Always a positive experience! Dr H is a great dentist! I had to have my front tooth pulled and he…read morewas able to match so perfectly you could never tell! Chantal is a great hygienist always so pleasant and does a great job cleaning. Highly recommend this office very ethical and trustworthy and the entire staff is so pleasant a great team!!

Dr Mackler and his team are the best in the business. Always friendly, caring and attentive. I…read morehighly recommend this practice to everyone.

Dr Mackler has recently died. His associate, Dr. Scolar, who referred to me as "Lady" as posted in…read morea recent review, advocated that I have my only remaining lower molar, pulled. This is after she put a crown in a few months back, over a cavity. Dr. Mackler once commented to me that she moves very fast. She moves so fast that she advocated me going to a place she said she uses, to remove a tooth which was not loose and was not bothering me and maybe could be saved. I found a five star dentist who specializes in challenging crown situations and yesterday, he performed a successful surgery to remove the cavity and seal up the crown. He said when he got in there, that the cavity wasn't that bad and the situation wasn't all that dismal. Dr. Scolar had told me that if I didn't pull the tooth out that because of the cavity, I might die of an abcess. I feel that her emphasis on moving fast without empathy or connection to the patient is not at all helpful and I am now changing dentists to the dentist I found her expressed both understanding and compassion.

Everything there dentist is very impatient tells you you're not in pain when you are they take a…read morebreak and come back to you. 20 minutes later like you don't matter. Pricing is extremely high and they charge you for services that they don't even do or should I say they overcharged you for services they do. Not sure they are never clear.

Scam central!!! They lure you in with the promise of a cleaning and xrays for a lovely low cost…read morethen do the xrays and a consultation and come back with a price tag in the thousands for the actual cleaning to be done. I do NOT recommend this dental group to anyone anywhere.

This is my 2nd root canal with Dr Shapiro and I wouldn't go anywhere else. The staff is lovely and…read morehelpful. They get you right in quickly. No long wait in the waiting room, which I like. Dr Shapiro is sooo nice. He has a gentle touch with the novocaine and makes sure you are comfortable every step of the way. I didn't feel a thing. Love it!

Never got seen because I was told I was rude on the phone when I expressed exasperation about my…read moreinsurance issues. Somehow this meant I was offensive, yelled and cursed, which is totally false. The receptionist proceeded to write a note that was totally misleading and hyperbolic, and got me banned from the entire Western Mass Endo clinics from this infinitesimal interaction. Totally insane. I understand a zero tolerance for abuse, but this was so far from that it borders on crazy that a receptionist can write a false report and get you banned from seeing a dentist.