They tried billing me outside my insurance. It took 5 calls in 4 month to finally have them bill it…read morethrough the insurance. Each time I called, they said they'd call back, but never did. And the hold times are impossibly long. It's finally taken care of, but I'll never go back. For the record, the actual dentist who took care of me each time I went was wonderful. But they need to get their act together in the billing department. always check your invoices from them.

Do not recommend. They will cancel your appointment without telling you. A text response to confirm…read moreyour appointment is not honored.

Hygienists are always friendly and helpful without being pushy. Dr. Samson has done an amazing job…read morewith my son, who has a disability. He has a great bedside manner and does excellent work

I would give it no stars if I could. Dentist keeps forcing work I don't want done on me to keep me…read morecoming when I told them my end goal was braces, I only want the work necessary for braces. (Also he is rude and always rushed, and you can barely understand him). End up with another missing tooth, two more shaved down for a THREE PIECE BRIDGE. I told them I grind my teeth, I asked for metal, I asked if I could still get braces with a bridge like that. Later I tell him it feels loose. He says it doesn't feel loose to him like?? Is it in YOUR mouth? Here I am ONE year later, the bridge has fallen out. Terrible terrible experience, and I will be leaving another review if they try to run my pockets to fix it.

I've been seeing Dr. Cummiskey and the staff for a few weeks. I have dentist anxiety so to speak…read more The feeling I get when I walk into the office lowers my anxiety considerably. I have some major work coming up but I'll be able to deal with it thanks to Dr. Cummiskey and his staff. They are very understanding and compassionate. I couldn't ask for a better dental practice. If you are looking for a dentist, do yourself a favor and book an appointment with Dr. Cummiskey.

Been going for years and my adult boy's now, always pleased with cleanings, friendly, moved to…read moreArizona can't find anyone half as good, will be glad to be back soon for future appointments

I tOtAlLy LOVE the good Dr Z! He is SO freakin talented & painless. His work is meticulous and…read moreclean. He is so humble, too. The procedure my hubby had was much quicker and far less painful than usually expected with extensive bone grafting. (NO PAIN!?) And what a beautiful bedside manner-- Dr Alex Zubkov. You don't have to be afraid at the dentist anymore.

Very friendly staff, my wife and mother also both go here. Dr Zubkov is excellent and very…read morepersonable. I would highly recommend this dental office!

I've got a huge phobia about dentists but the hygienist (Cheryl) was super awesome, friendly, and…read moreunderstanding. She was very thorough with my teeth, but also gentle. She helped me feel more at ease and relaxed during my visit, and always checked to see if I was uncomfortable or in pain. Honestly, despite some unavoidable minor discomforts, this was the best dental experience I've ever had! I found the actual dentist (Gao) to be a little aloof and unfriendly and didn't spend much time with me at all. But then again, dentists have to put up with people dreading to see them so that can be tough for them. Overall, I recommend this practice for cleanings and basic dental procedures.

They need to understand people who have anxiety and have better customer service don't make people…read morewait long. People have other things to do

Failure to diagnose resulting in daily headaches, muscle spasms, unknown damage to teethread more

I had the worst experience this afternoon at Family Dental, I pre called my health insurance…read morecarrier to see where I could take my son for his first cleaning. My insurance verified that Family Dental was in network and would he covered in full for his cleaning. When we arrived I filled out all the paperwork while the front desk receptionist called my insurance carrier to verify our coverage. The receptionist left her window at the desk open while talking about our personal information which is a violation of HIPPA while patients came in and out of the waiting room. The phone volume was loud in the quite office so my husband and I could hear the entire conversation perfectly. The receptionist laughed and told the insurance worker "Wow, I wouldn't want to have this insurance" at this point my husband and I could tell that this appointment wasn't going to happen. Something was off and it sounded like we'd have to pay the out of pocket deductible to be seen. The receptionist never called us up to her window or even got up to speak to us, but sat in her chair behind her counter/desk and asked if we were going to be paying out of pocket for the visit. The visit was the most unprofessional experience I have had. My personal information should not have been heard in the waiting area as it's against HIPPA, the front desk receptionist needs to be retrained on how to be professional in the work place and take into consideration that its frustrating for the patient to be turned away. Laughing about the patients high copay is disrespectful. I am aware my insurance is not great, I pay ALOT per month for shitty insurance, but I'm doing my best trying to figure out where to go and this experience was disappointing on multiple levels and was handled incorrectly. I do not suggest this practice.

Horrible experience and questionable professionalism from the doctor, doctor failed to go over all…read moreinformation during consultation and left nervous for the procedure, when asked questions got extremely defensive and argumentative. Even kicked me out of the chair after paying 1,000.00 for treatment due to their own lack of communication and expertise... doctor looks way too young to be in this line of work especially if he does not know how to treat clients in a Customer service based industry.would not recommend. do not goto Aspen Dental.

DO NOT go to this office. There practices are unethical, and only want to upsell services and…read moreunnecessary procedures. My husband went in with 1 very, very loose tooth that needed to come out. They proceeded to do a whole mouth of 3D extensive X-rays. The dentist came back in and told him he needed all of his teeth removed and get dentures. And told him it could be done the following week. Very unprofessional. His teeth DoNot need to removed. He refuses to ever go to an Aspen Dental ever again, especially with that dentist he saw. This was all submitted to insurance. There is now a balance that was rejected by insurance. I spoke with a representative from Aspen and the office itself, without resolution. They just kept repeating the X-rays were explained and consented by the patient. UNTRUE! No resolution. Just a brick wall. And all the blaim is placed on the patient.

Dr Bushey and his team are awesome they really go above and beyond. Dr. Bushey is kind,…read moreprofessional and explains everything. I had fillings yesterday I had no discomfort. I get deep cleanings done I used to dread them now I feel no pain at all afterwards. I highly recommend this practice 100%. I would definitely advise anyone who is nervous of going to the Dentist to go there!! Awesome!! Mary T

UPDATE: I reviewed at first about a great cleaning experience, and now I can add that Dr. Bushey…read moreand his staff are super responsive to their patients. I've needed two urgent appointments in the past 5 weeks, and they've been fantastic about getting me in. I'm so grateful!

For many years I have hated going to the dentist. I have never had a good experience until I've…read morebeen going to Pappas Family Dentistry! All the girls that work there are fantastic and make me feel so comfortable. They are all like one big family! Dr. Theo is amazing at what he does and it's actually enjoyable going to the dentist. Over the past couple months he has done so much work to my teeth and I wasn't even hesitant to go and see him when I had an appointment. I've never been to a dentist that made me feel more welcome than Pappas Family Dentistry! Thank you for all your hard work and great hospitality!

This office is fantastic, they are extremely helpful, technologically advanced. If you are looking…read morefor a new dentist , go here you cant go wrong!!

This is my 2nd root canal with Dr Shapiro and I wouldn't go anywhere else. The staff is lovely and…read morehelpful. They get you right in quickly. No long wait in the waiting room, which I like. Dr Shapiro is sooo nice. He has a gentle touch with the novocaine and makes sure you are comfortable every step of the way. I didn't feel a thing. Love it!

Never got seen because I was told I was rude on the phone when I expressed exasperation about my…read moreinsurance issues. Somehow this meant I was offensive, yelled and cursed, which is totally false. The receptionist proceeded to write a note that was totally misleading and hyperbolic, and got me banned from the entire Western Mass Endo clinics from this infinitesimal interaction. Totally insane. I understand a zero tolerance for abuse, but this was so far from that it borders on crazy that a receptionist can write a false report and get you banned from seeing a dentist.