I have been to the Sunset many times over the years, however after today's experience we will not be back, there are other places to get subpar food, much better service and distant views of Cayuga Lake.
We got there at high noon, on a Sunday, as to be expected it was very busy, however we only waited about 5 minutes before we got seated. We were a party of 4, however 2 of us were not there yet, they were literally 2 minutes behind us. On the way to our table someone spilled a drink all over my wife's feet. No big thing, accidents happen, however when we got to our table, and she asked our host for some napkins to dry her feet and sandals, she explained herself to the host who took it upon himself to visually inspect her feet, and then say that they didn't look wet, so she explained herself again, and once again asked for some napkins.
We sit down, and less than a minute later said foot inspecting host comes back to ask how many people were in our party. We say 4, and the the remaining two are almost here. He then proceeds to ask if we wouldn't mind giving up our table so that other folks could be seated, while we wait for the rest of our party to arrive. Um. What? It should be noted that we were sitting on the deck, and there were other open tables both inside and on the deck. Since there were open tables, we said that we preferred to be seated and wait for our friends, who passed said foot inspecting host as he was going back inside.
So the 4 of us are looking over the menu's and noticing that other tables are being seated, and being served drinks, and ultimately food. We sat there without ANYONE coming up to us for 25 minutes. Wait staff was hustling and bustling, and not one person came up to 4 adults with menus and offered to take our food order, let alone our drink order. It was very apparent that we were getting the cold shoulder. So we decided to just get up and leave.
On the way back to the car, my wife decided to go through the restaurant and let someone know that we'd been waiting for 25 minutes with absolutely no service what so ever, at that point said foot inspecting host followed her out of the restaurant trying to explain that it was our fault for not letting anyone know that our party was there, and that was the reason why we should have given up our table when he asked us to. At which point my wife respond that wait staff had been walking right past us for 25 minutes and no one stopped. He then tried to explain again that we should have let someone know our entire party was there. Now I've been to many other restaurants where the other members of the party had not arrived yet, however those that were present, were seated and drink orders were taken. Once the remaining members of the party arrived, then food orders were taken. But to pawn off non existent service and horrible managing skills onto the customer is a new one in my book. read more