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    Sunset Chevrolet

    2.3 (282 reviews)
    Open 10:00 am - 7:00 pm

    Services - Sunset Chevrolet

    Oil changes

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    If I could give this place a zero review, I would these people did a recall on my airbag of my Chevy Silverado and ever since then I've been having a check airbag light on and off periodically. I scheduled an appointment to have it checked out the woman on the phone never mentioned paying to have a diagnostic check on the airbag. They previously serviced came out early this morning and was told there's a strong chance they be would charge me $250 to have my airbag light checked out. I will never come to this place again! Good job Chevy. This is how you loose clients and customers this is why all these corporations are falling GREED! People are finding other ways.

    The Service Department is horrible. This is the third time I brought my vehicles for an oil change just to come home a couple hours later to find oil all over my drive way. This last time I was lucky that my oil plug did not fall off on the freeway.

    Crack and lifted panel.

    Dropped off Tahoe with an agent in service department for a recall airbag replacement. Part of protocol is to inspect dash for damage. The agent and I sit in the vehicle and visually inspect dash for no damage. If it was damaged, I assume they would document that. "Tim" the service manager stated there are no notes (and they only inspect the 1 inch around the airbag) So, no damage? More on that later. I return to speak to Service Manager once i discovered it and showed him the shoddy workmanship, significant crack in the dash, plastic parts with broken tabs ,broken plastic parts found on floorboard. He says a dash overlay is the only option, provided a quote for almost $900 assuming we call and schedule at no cost. Also that he can have the broken panels parts plastic welded. I call back a couple months later to schedule. Agent says I'm responsible for the cost of dash but only because I asked. Transfers me to Tim. Tim tells me Tahoes in the South and Internet says it's a common thing to get cracks in the dash, not their problem, took zero responsibility. I'm not in the South and neither has this truck and I don't believe everything on the Internet. Usually I move on and learn my lesson but fiance, mother and sister all purchased vehicles from and USED to get service from there. As I searched for alternative service departments I stumbled upon these relatable reviews here on yelp. When I think of customer service and quality of work issues at any company I look for trends. This service dept is trending down. Not going to return for a 4th time to try to fix the rear defrost cable hanging there either. Our vehicles have been in and out of this service department and have not had luck with quality of work. Fewer radio commercials and more service tech training?

    Key Fob
    Daniel P.

    Last week I had some dealership service performed on my Chevrolet. I brought in a spare OEM key fob and asked if they would program it to my vehicle while it was there. Service advisor Chelsea Garrett informed me that since it was not in my appointment notes I would need a separate appointment. I presented the OEM key fob, she quoted me $40 to have it programmed. Today at my scheduled follow-up appointment I was informed it would be $197 plus tax to program the same key fob. This is a 500% increase over my quote. They now say it's because I didn't purchase the key fob from this dealership. This is nothing new as I had the key fob at my original appointment and they examined it. I like getting all my vehicle service done at the Chevy dealership, but was disappointed with this bait and switch tactic to up-charge me by 500%.

    Waiting for service to finish
    Jocielyn W.

    I had a fantastic experience with true customer service! The ordeal was not pleasant, key fob issues with programming, however the customer service with Jake Bohran was exceptional! He kept me updated the entire time from texts to in person as I waited in the waiting area. Today he sent me off in a loaner due to the length it was taking, a nice loaner a 2020 Chevy Equinox with a full tank. It was refreshing to have such genuine care about what I was going through. And Jake had spoken to his manager from my first key fob replacement and his manager authorized this new key, blade and programming to be complimentary. I really want to thank Sunset Chevy of Sumner for the gift and exceptional care and service, especially to Jake! Highly recommend their services.

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    Page 3 of 8

    Ask the Community - Sunset Chevrolet

    Has anyone ever had to use their "forever warranty" and if so, how was the experience?

    They will not fix my transmission I have proof I have never missed a suggested fluid flush or oil change my truck has been there for 2 weeks for a oil change they refuse to work on my car because I told them I will not pay for 1/2 of my lifetime… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Sunset Chevrolet

    We mentioned that we needed to purchase a newer truck and we where then referred to Steve Bishop here in Sumner.

    Mentioned in 5 reviews

    Read more highlights

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    I had called and inquired about a 2006 Ram 1500. After discussing it with my bank, I called the…read moredealership to talk about possible price adjustments. I was told that it could only be dropped from $13,994 down to $13.4, which is about what I was expecting. Denis, the finance manager, tried to get me in touch with the bank they finance through, Kitsap. Something between Denis and the bank got misconstrued because the bank was trying to run my credit 30 seconds into the call. After calling Denis back, we agrees to have me come in Friday, March 19th when I got off work. I arrived, was met by James. James was a very nice guy, listened to all of my concerns and answered all of my questions to the best of my ability. I let him know I was willing to work on the unmovable price if they addressed my concerns on the truck. I pointed out a leak and moisture collecting in the taillights. James assured me he would speak to Denis and get back to me Saturday or Monday. Saturday, nothing. Halfway through Monday, nothing. I texted Denis at 12:06 on Tuesday, the 23rd, then called and got his voicemail. I called the dealership, was transferred and he answered right away. His happy greeting quickly changed. He told me that him and James had not spoken so I relayed my findings to him, he said he will have a mechanic look at it and call me back in 20 minutes or so with some sort of update. I texted him again at 3:30 Tuesday to ask when I might expect to hear from him again in regards to the truck. I was told "hopefully sometime tomorrow morning" I texted Denis again Wednesday, 24th at 11:54 asking if he had heard anything. He calls back and says yes, the leak I had spotted was an oil gasket which was replaced but the truck had sold in the meantime. The communication here sucks. I feel like I was being avoided because if I got the luxury of a response, it was days or hours and hours later unless I called the dealership and was transferred directly.

    Best car dealership experience of my life. I have never met a more accommodating, honest, and…read morecheerful group of people running a business. I was offering to buy a truck on their lot before they had inspected it, and they wouldn't accept my payment until they performed all their quality checks. They went on to perform significant improvements to the vehicle, despite already taking a deposit on it from me and having the sale basically gaurenteed. Car Village gets major points from me for their integrity and quality of service! I would recommend this place to anyone, and from now on am only getting my family vehicles here!

    Sunset Chevrolet - car_dealers - Updated May 2026

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