Where do I start...Has anyone ever bought a vehicle where you go on a rest drive with the gas light on? Oh...and then once you buy the vehicle cause it's a good deal you leave with a still empty tank and also see that the oil change needed now message is on. I probably should have went back and explained this all or maybe I should have walked instead of purchasing the Ram 2500 truck there. Now I'm here as I write this In the service department cause the truck I just bought needs work. Gotta love the safety inspection they did. Stay away from here. Oh...and I'm being told the warranty I bought may not cover the problems I'm having. read more

Update, I took it to another dealership and it was just a loose ground wire. They diagnosed it and fixed it in an hour. So I'm recap, Sunset tried to sell me 2 tires I didn't need and they gave me the run around trying to get a part that was not needed. I believe they wanted to replace parts to get the warranty money even though it didn't really need it and wasted a bunch of my time. read more

If you want honesty and good customer service, I do not recommend this dealer. On November 14, I went to the dealer because I was interested in getting into a newer vehicle. I told the salesman (Alvaro) what I wanted in a vehicle and we looked at a few different ones. I decided on a vehicle and we went inside to talk financing. When he told me what we were looking at payment wise, I told him that wasn't something I could afford and if that was all he could do for me, I would wait to purchase a vehicle since it was more of a want and not a need. He went to talk to financing and came back with a better number but not even close to what I was comfortable with. Let him know it was okay and I could just come back when I had a down payment to help with the payments. He then came back and said he worked his magic and got me the payment I wanted. I ended up signing for the car and gave them my vehicle for trade in. They told me I had to report the sale of my vehicle to DMV within 5 days and cancel the warranties on the trade in vehicle. I did both. Also, to note, I didn't give them proof of insurance or proof of income before leaving WITH the vehicle. I received a call about a week after leaving with the vehicle and they said there was some issues because the finance companies weren't approving it. They sent it to maybe 6 finance companies at this point, but they said they had a few to send it to that would approve it. I got off the phone and was confused since they said with my credit it was a done deal essentially. For the next few days no one pulled my credit so I figured I had an approval. I ended up getting the windows tinted on the vehicle. For an entire week I didn't hear anything. Jason (finance) called me when I had the car packed up to go see my mom and said that I needed to bring the vehicle back since they couldn't get me approved. No sympathy or anything. So I told Jason to have my vehicle ready and I was on my way. He said no problem it would be ready when I got there. When I arrived, I told one of the salesmen that I needed to speak with Jason or Alvaro. He said he had no idea who Jason was but called Alvaro to come to the showroom. I waited a bit but went to the car since my toddler started to have a meltdown. Jason and Alvaro walked up to the car together to tell me my car wasn't there yet because it was in LYNNWOOD. I was upset because I was there when I was supposed to be going to my moms and now I had to wait even longer. After being there for 2 hours they finally showed up with my car. They had to get the plates on and I asked them about getting reimbursed for the window tints, they said no because they put money into my vehicle by detailing it. They also threw my mud mats away and didn't replace them. I just feel like all of this could have been avoided if they would have just let me walk the first time they brought me a payment I didn't like, but instead they pressured me to leave with the car and I lost money and time by doing so. I feel cheated and turned off by the thought of purchasing a car. Do not waste your time or money with this dealer read more

100% satisfied with every aspect of this company. Our sales guy Steve Bishop went above and beyond to get us what we wanted and for the price that worked. He even helped us customize our truck before we picked it up and the few changes we did makes our truck a show stopper. We will be lifetime customers due to the service we have received read more

Pat killed it for me and my experience, this guy was awesome! Dude has so much knowledge was able to surpass every question . Surprised me when he was able to get me more than my bank approved me for .couldn't believe he got me passed my max amount threw my own bank. Overall great guy.will be coming back to make another deal! thanks !! read more

Typical of all used car dealers. Patch it up make it look pretty and get you out the door ASAP. With no warranty all it needs to do is last a few miles down the road. They don't care how long it lasts.. Just another commish to them. Of all the places to buy a new or used vehicle in the area this place wouldn't crack the top 20. read more

At first I was kinda skeptical about this place...but after sending 3 hours trying to find the great SUV from them and the Quality of service that they've given me and information on my SUV was great. Ian and Kenny are awesome people to work with. My sales guy was great on reassuring me that he going to help me find that perfect ride and couldn't be happier with my 2012 Dodge Durango citadel. I would buy other car from them Thanks Sunset chevy read more

So, since writing this review, Sunset management have blamed the service advisors for the negative review. To be clear, the service advisors have been fantastic, management has been horrible. Quite trying to pass the blame, own it. You don't honor the lifetime drivetrain warranty... read more

It's insulting and super shady not to publish your vehicle pricing on-line. I get you have free oil changes and warranty for life. I value these benefits and expect to pay a little more for a like for like vehicle. "Call for price" inconveniences me as the consumer and puts dealership and staff integrity in question. Too many other dealer options to waste time with Sunset. read more

Went to sunset chevrolet in sumner twice yesterday , I let them I had 20k cash in my pocket for a down-payment and I went through 3 different sales man. That all treated like complete shit,yelling at me, not taking me serious, and arguing with me. Stuff you never do to a customer. later the day drove by sunset chevrolet used lot on river road where I made a deal on a f150 where I had better service but not the greatest. The finance guy matt was really nice. -5 stars for sunset in sumner 4 stars sunset on river road read more

I'm just going to start off by saying its a good thing this place is right down the street from where I live, because otherwise I would've been absolutely irate having come here today. I didn't buy my Aveo here, but got a notice in the mail from this dealer saying I had a recall I needed to get taken care of. Awesome, because they were so close and it wouldn't cost me a penny. Called in, made my appointment and fast forward to today when I drove in. First off, their lot is extremely packed full and confusing. I didn't know where to park as a customer or where to go for service, so I just pulled to the back of the lot and parked in an open space. Second, I walked the entire lot without one person asking me if I needed help. I worked in car sales for a year and let me tell you, if you see someone out there walking the lot, you approach them to see if they need help if you're not busy with another customer. I got to the main building, asked where service was and a female sales rep took me back there (the most pleasant part of my experience). Third, and the worst part, was standing in front of the service desk being their only customer waiting while 4 people stood there and didn't acknowledge me for a little while. When the lady did finally talk to me, her tone was extremely rude and asked where my car was. I told her I had parked it on the back fence because I didn't know where to go and she told me I had to pull it around and then went back to ignoring me. When I worked on a lot, my service department pulled your car in and out of the bay areas. Not only that, but if they were too busy working on something else, they would at least acknowledge the person who was waiting that they would be with them in a moment. Sunset, you have a lot of customer service training for your team to work on. Sales reps and service advisors were terrible and I ended up walking back to my car (again not being approached by anyone) and driving away WITHOUT getting my recall taken care of because of such poor service. I will not be back to have my car serviced or to purchase a car from your lot. I bought my car in Arlington and I will gladly make the two hour drive just for them to fix my recall because they are quite a bit nicer to work with. I took a half day off from work to come in here. And like I said at the beginning, it's good that you're right down the street from where I live or I would've been more upset than I already am. Looking for a car? Go elsewhere. They clearly don't care about taking care of their customers. read more

My Husband & I swung by 10/19 on a whim to check out the trucks. We've been wanting a Chevy Silverado truck for some time now (never owned one). We've owned many vehicles Honda, Toyota, Ford Expedition, Acura to name a few. It was a rainy night, pretty late (around 7ish). We met with Doug Hill who was expecting us. We had previously been texting with Chris. He was with a customer closing a deal so he kindly had Doug help us. We saw a few trucks that evening in the rain. Visibility was minimal due to the darkness. We came back the following day. Doug Hill showed us more Chevy trucks & test drove some. We were able to find the perfect truck that fit our needs. The process was smooth after a few negotiations with the Manager. We purchased the Power Train (No other dealership offers this). The finance guy, Raphael was great & funny. The finance paperworks was seamless & love the new technology on signing all the docs was fast!! While waiting at Doug's desk, Scotty (another Salesman) was friendly & offered us some Candy (Zoltz) super sour. LOL! Unfortunately, we did not take our truck home that day as they were nice enough to offer "full service" for our truck to prep it for the future road trips we were planning. Christine @ receptionist desk was very nice while processing our down payment. We were offered some donuts/snacks & coffee/tea. We picked up our truck on 10/24. All in all, everything went very well & smooth. We felt no pressure at all. We would definitely refer more people here. We will definitely return to make future purchases. read more

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Salesman were quick to connect with me, and were quick to disconnect with me because i was looking for something between 20k-30k. I didn't tell him that if my wife and I couldn't find something good for a cash price we would've been interested in putting 20k-30k as a down payment so we could finance a vehicle we wanted. He still hasn't respond to my request for quotes on used vehicles, he got off the phone with me because a random customer walked in... they do appointments only right now. Why call someone for a sale when you are meeting someone else in 2 min. I got brushed off. So I say they aren't worth any further effort. read more

I would not recommend this car dealership to anyone, Not even my worst enemy. They do not take care of their customers at all. They have absolutely no integrity! We came in to traid my truck in and after signing all of the paperwork 3 days later called to say they needed more money. This is after I didn't make my truck payment, canceled my insurance and the worst part is I canceled my extended warranty. I truly feel like they wanted more money. PERIOD! Then I drove over a hour and a half on my day off and asked them after all of this trouble could you please detail my truck and fill the gas. Sounds fair right.... Nope! They could care less to keep me as a customer. Very disappointed in this experience! read more

Bought our Avalanche June 18th. Today is August 24th. It has been in the shop a total of almost 2 weeks combined. The service department is a joke. Talked to them today and was told they can't figure out what's wrong with it and it is working fine. I go to pick it up a few hours later and it wasn't ready. Really? You tell me nothing is wrong and then when I get there tell me you're still working on it. Perhaps they think I enjoy wasting my time and gas making trips to the dealership and making a loan payment for a vehicle I don't even get to drive. Ridiculous. ***update 8/28**** tried calling Tyler Foss as requested this week. Receptionist took my name and number. I still have not received a call back. Yesterday 8/27, service department called me to tell me they are working on it still and that I would receive a call by lunch time tomorrow (8/28). I never received a call. My truck is still in the shop. It's been over a week for a DVD player to get fixed for the 4th time. ***Update 9/7*** still in the shop. read more

All I'm going to say it good customer service is hard to find. David O has truly been extremely helpful polite and courteous. He stayed on top of everything and had great follow through . I truly liked the no pressure feeling. I would highly. Recommend anyone who's looking for something new or used to chat with David O. read more

I would give ZERO stars if possible. BEWARE of this place. If you're a young woman, absolutely steer clear. Don't trust them for a second. These people are horrible and looking to take advantage of you as much as they possibly can. I was looking for a car, told them I already have financing through my bank and fairly sure I'm going to purchase through my brother in law, I just wanted to see what they could offer price wise with their rebates and promos. I came in looking for a used vehicle. This salesman told me he could get me in a new vehicle for the same cost as a used. I had gone to Honda earlier in the day and did the same thing. Honda was much more pleasant. Good salesman. Still trying to make a buck, but good. This guy. I can't even believe him. Such a sexist. He was talking about his young daughter as if she were me, talking bout how he doesn't trust her, she should be carrying a gun, and trying to tell me and my parents how he co-signed for her therefore my parents should for me. For one, I'm not his daughter and we live completely different lives. I'm not okay with guns one bit, I'd never carry one so freely the way he was talking about it. I'm not okay with the fact that he doesn't trust his daughter and therefore basically telling my parents not to trust me. And I have damn good credit. I don't need a co-signer, this car is all on me. That's the point of me buying this car. Plus, again I already have financing through my bank, I didn't need a co-signer through them and I am not financing through this dealership anyway! So, while he's trying to figure out numbers he had me sign this paper that I felt weary about but asked over and over, at least 8 times that this paper would NOT be consenting to him running my credit. My parents were sitting with me and they asked him too to confirm. He hundred precent told us they would NOT be running my credit, that they would wait to confirm numbers with me prior to actually doing that. Well, it's the next day and I have not one but THREE hard inquiries from them alone. Without having ever looked at a car! I have received multiple calls and texts from them since I left, as if I'm losing out on some killer deal. I just wanted to look at a car when I went there. They may have just ruined my chances for getting a loan further down the road that I might need. Beyond horrible business practices, salesman is not only a liar, but a sexist old man who in my opinion should be fired. Not only was he lying to me and my parents that entire time, but he messed up my credit and I never even got to look at a single car there. If you're looking for a new car or truck or whatever, go to ANY of the other Chevy places or other dealers. Steer clear of here. Especially if you're a young woman. Oh and by the way, that Honda salesman I referred to earlier. We went through the same process and I don't have a single hard inquiry from what he did. Clearly he was doing it right. Went car shopping for me, and my parents ended up buying a $43,000 truck from them. (My parents checked their credit report, only one hard inquiry from Honda AFTER they confirmed the numbers) This guy, from Sunset Chevrolet, shake my head. I couldn't say one good thing about him nor the entire dealership. HORRIBLE. read more

Purchased a new truck for the first time from this dealer. Overall I believe it went well compared to all my other car purchases thru the years. Pushing of an extended warranty at the end by the guy was a little too much. Not the salesman but the guy that does all the paperwork. Will keep this updated as time goes on. read more

Just over 2 years ago we bought our car from Vanis. He was awesome to deal with. It was a dark rainy night and we came to look at a new Chevy suv and after test driving we were disappointed in the lack of power. Which was understandable considering the engine it had. We just didn't realize how much we would dislike it. We walked the lot trying to see if anything peaked our interest. Vanis didn't hover. He let us walk and talk. We saw a car we liked but it was more than we wanted to spend. We had already secured our loan and had the rest as a down payment. We decided that if they could come down enough we would spend a bit more from savings to make the deal. After test driving of course. Vanis was able to make it work. We paid signed and ebbed now still get calls from Vanis asking if we need anything. Though the service department is a mess. There was damage to the windshield tint from them removing sales stickers and it was supposed to get fixed and we had trouble getting it fixed so much that we gave up. We live over an hour away. read more

The people were rude and do not listen. They tied up the vehicle for 4 hours changed the oil and did not compleat the requested repairs. They do not return phone calls or follow threw on what they said they would do. read more

Traded in my vehicle for another (used car lot). Sales rep led me to believe that the vehicle had features it did not along with a broken rear defroster. Tried multiple times to get resolved but was told it wasn't the dealers problem because the sales rep didn't mean too. Management said I would have to pay half of the cost to have features put in even though the vehicle should have had them from the start. Once ready Sunset told me to drop the vehicle off after I said I wouldn't pay for anything manager said he would get back to me. Had the work done then charged me half the cost without finalizing what was going to happen. Sales manager Jason didn't really care saying he wasn't there its his employees word or nothing. Kind of like a too bad so sad attitude. Never fixed broken parts that they said they would. I really hope others see these reviews and never purchase from here. So much for a company saying they take care of the customer but really don't care at all. Lies in commercials and defiantly something learned from the leadership including owner. Service department is amazing but definitely shadowed by bad customer service from the sales/management/ownership teams. read more

I'm really bummed to report this but.....Sunset just lost us as a customer. Two years ago we purchased two vehicles from them in one day...because of the excellent service. At that time they really went out of their way. Rewind to last Monday....I called them again to have them search for my next vehicle. I told the salesmen (Ed and Greg) that I purchased two vehicles from Sunset a few years ago and was ready to buy immediately. Ed was more then attentive and promised he would perform a search and call me right back. He did indeed call me back within an hour and told me they had the perfect truck coming in that evening from Portland. I asked him to email pictures as soon as the vehicle came in. I didn't want to drive 50 miles down there if the vehicle was exactly what I wanted. So Monday evening came and went with no email or call. So I called Tuesday and got in touch with Ed and asked where the pictures were. He said the vehicle was in detail and then service and he would send me the pictures after it was out. As you might of guessed.....I didn't hear back from Sunset all week. I decided to call them one last time on Friday afternoon. I spoke with Greg and that is when he told me the vehicle had already been sold on Tuesday! I'm not even upset that the vehicle was sold....I'm upset because of no calls and broken promises. It would have been so easy for Ed to say sorry that vehicle was sold but that he would keep looking for me...right? That is basic customer service. I work in a customer based industry and would NEVER not return a call or not deliver on a promise. It looks as though Susnset is just another typical car dealership......so don't expect anything other than poor service and shady salesmen.... Message to Sunset Management: Before sending your salesmen out to deal with customers....put them in Sales Training 101....too bad Alex Bozzo isn't there still....Your guys could have learned a lot from him..... read more

We went down today to look at trucks. We told them we didn't want to go above a certain price. Before we even talked about the price of the truck they ran my credit. I understand that this needs to happen but really, before we come to a price? The people behind us had theirs run after negotiating. Now my score is going to decrease for no reason, to say the least, I am very upset. Just to make myself clear, I was very upfront when we first started looking and was assured by our sales guy they could come around that price but they werent even within $7000 of it. We were told we would get discounts that weren't available on the vehicles they were showing us. read more

Absolutely crooked Stopped by close to closing tine to look at used truck Since it was late they had me take it home and come back next am. Left my car there Came back next day, wasnt sure about the truck i took home for test drive, had interest in a different one on the lot . It got bad after that. They tried to push me into the orig truck. After a discussion that got nowhere i wanted to leave, asked for my car keys. They said they couldnt find them , still trying to make me take the truck. I finally called sumner police dept. police inform me that sunset has traded my car to a different dealer and police gave them till next day to get it back Car was there the next day with different wheels on it and all my personal stuff missing Sky threw the keys at me and said get the f off the property Here are facts: I never set foot inside the building to make an offer Only talked to salesman in lot There are no signed papers at all for sale price or trade in They never took a copy of my drivers license or insurance before i took the truck for test drive They did mail me a box a week later containing a coat that was in my car and a check for $300 to try to make up for the rest of my missing personal items They really made some bad mistakes because they were so sure they had a sucker sale read more

FAIL! All I wanted was a part installed in my 2004 Pontiac. EVERY. SINGLE. TIME. I was told that "Cole" would have to call me back and HE WOULD NEVER CALL BACK. I took my business to Valley Buick GMC - I'd recommend you do the same. read more

This is a tough review to write, I helped my mom buy a vehicle here and looked at several vehicles here. The salesman are all friendly and helpful (However there are a lot of them) I have worked with Justin E for most things. Justin is great, I enjoy working with him and he has always made every effort he can. If this was a rating for Justin, it would be a 5 star hands down. Justin has been a great help and has even put effort into helping me on days off. If I EVER consider a vehicle from there again, he will be the reason. Also, the service department has ALWAYS been awesome and they deserve a 5 star rating! Those guys go above and beyond with their customer service! Where I am extremely frustrated with this dealership is management and financing. Financing: While wrapping up my moms Camaro purchase, the financing person was very pushy and was pushing a lot of extra crap that was horribly priced. When I suggested we skip most of it, the person was rude and talked down to/about me as if I am clueless.. I have bought over 20 vehicles and have several friends at dealers.. I am not an idiot on these matters and do not appreciate being disrespected. If this was MY car I was buying, I would have walked out. Sales management: Rude and unrealistic, that is the best way to describe them. They consistently offer me far less than anyone else for my trades. The wont even get close to Kelly Blue Book TRADE IN VALUE. HOWEVER, they want to sell their car for well over Book value. When I pointed this out they backed that up with a bunch of BS and sales tactics. Told me that they cant sell me their vehicle for book because it is worth more.. It was a bone stock chevy Avalanche, I would love to know how it is worth more.. They claim the warranty free with every vehicle but then have to rip you off to pay for the warranty.. How about you don't sell me the warranty and allow me to purchase the vehicle at a fair price? I was talked down to and treated like an idiot, and this happened more than once with 4 different trade ins! Just ridiculous and very disappointing. read more

Nothing special. My wife and I went to finish are contract on the car we were buying. We were told we needed to cross the t's and dot the i. 5 hours later we were done. If this lot is not out of your way as far as driving. This is just like any other dealership. Plus a customer came in for an oil change and they lost his personal key's. Nothing special. read more

I honestly don't know why there's so many bad reviews on here if personally I know the owner strives to assure he takes care of his people. I love this place I bought a car 3 years ago from them and it's been nothing but pleasant and they do all my service work. read more

While the facilities were clean and efficient the sales staff that I dealt with was beyond disappointing. Lack of communication, enthusiasm, knowledge, and professionalism. Its been well over a month and I'm still waiting for them to find the second set of keys to my new truck. This is my second time purchasing here- the first time in 2014 was great, but this time around I was really disappointed. Definitely will not be back to purchase a third vehicle. read more

Really not impressed! The sales staff was more interested in the game on TV than talking to a buyer - meanwhile it was a rainy day and the salesroom was completely empty of clients. The salesman, surprisingly condescending, insisted on quoting me a price for a USED car that was higher than the price for the same car NEW by 4K. When I inquired what caused such inflated appraisal - I was told that it's an information they "Can't Disclose"! They claim that they follow the Blue Book values - but when we showed them the blue book pricing it was completely ignored as if we weren't even there. The last thing was when I expressed concern at the fact that the car has accumulated over 15,000 (!) miles in the only last 3.5 months of ownership - that was quite a LOT of driving .... The salesman looked me in the eyes and seriously told me that "extensive amount of driving" is such a "vague term... some people drive a bit for work". So apparently simple math of miles/months=intense(or not) is "vague"! And people who put roughly over 150+ miles/day on car for a few months (if it's a "commute") do Not drive "really" extensively... When people trying to scam you THAT much with a straight face - it's almost theatrical in its rudeness! I was amazed at the level of easy-going bigotry and unprofessionalism. They clearly have been too long convinced that they are the only 'game' in town. I have a feeling success will belong to a more courteous businesses. One Week later I got almost identical car for 6K less from Dick Hannah VW in Vancouver WA. - ! AND They treated me with care care and respect! read more

We have been having some difficulty with the service at Sunset Chevrolet. We bought a new Chevy Colorado 3 years ago and, in the past 6 months we have had to bring our truck in more than half a dozen times because it isn't running correctly. Thank goodness we purchased a warranty when we bought the truck or we would be out thousands of additional dollars. The staff has been helpful and friendly, and we want to give a special kudos to Christine for always doing her best to meet our needs, however today's incident is leading me to this 2 star review. This week, we received a letter that the light that illuminates that indicates regeneration of the diesel particulate filter is in recall and needs to be updated, it isn't working correctly. Two days ago, our 2.5 year old truck broke down on the side of a road. We had to have it towed to the dealership, where today they told us that the diesel filter is full and needs to be replaced for $3000 out of pocket, since our warranty doesn't cover filters. The thing is, if the regen light had been working as it was supposed to, then we would have known when to leave the truck running so it could regen and burn the crap out of the diesel filter. The dealership is claiming that our filter issue and the regen light recall are separate, unrelated issues but they are clearly linked. We have had so much trouble with this NEW truck that I am forced to say that we would not recommend coming here to buy a vehicle or get one serviced. read more

Dealer said he would fix the situation but all they did was try to sell me another vehicle for more money than any other dealership. I ended up buying a different truck from Puyallup Chevrolet I highly recommend people go there instead of this place read more

These folks are jerks. I try to shop and do business with them. They neither show their prices nor have anyone taking calls. In short if they had good deals, they would not be so ashamed to HELP you get the prices. read more

Bought my truck here new back in 2015. They always take care me and my truck with friendly professional service however, today i am here for a 7am appointment to take care of a safety recall. I was told when i made the appointment that it takes about an hour. I said i would wait for it to be finished. The problem is the technician that does that repair doesn't start work until 8am. So i am thinking i will probably be sitting around 2 to 3 hours. They could have told me that when i made the appointment. Nice way to spend a day off of work. It turns out that they were able to do the work and get me on my way in 45 minutes. Great job guys. read more

MORE LIKE SUNSHIT CHEVROLET!! DON'T BUY A VEHICLE HERE. Worst customer service on the planet. If I could give 0 stars I would. Worst customer service and worst vehicle I purchased ever. My vehicle has 80,000 miles, IS under warranty still, been brought in 2 times for the same thing already, and here we go again. However they will try to NOT honor warranty, but I know better and they have to....KNOW YOUR LAWS IF YOU BUY FROM THEM! Had an appointment at 9 and vehicle is still there 5 hours later. Called to see what going on twice, and was told someone will call back! Still waiting..... The employees act like they are bumping into the walls. Go somewhere where they don't lie and steal from honest hard working people. Disgusted by what they deem as customer service. THIS PLACE IS A JOKE! BUY FROM ANYWHERE BUT SUNSHIT CHEVROLET. read more

This is the most over priced dealership i've ever experience. I was interested in a few of their cars but not after i heard the price. My two examples: 2007 Tahoe LS 4wd with 62k miles, retail KBB value $25k, their price...$31K! 2007 Tahoe LS 4wd with 77k miles, retail KBB value $23k, their price...$32K! They talk a big game about how "we will show you how much we paid for it" and "we are the Nordstroms and everyone else is Kmart" and "lifetime powertrain warranty" and "tiny overheard" THESE PEOPLE ARE CRAZY!!! read more

We recently researched several Chevy dealerships, and found that none compared to the service offered by Sunset Chevrolet, in Sumner, WA. The first time we met with Bob Fish, he was kind enough to take three hours of his time, one of which was past closing, to answer all our questions. We were just getting a feel for exactly what kind of truck we wanted/needed, and Bob was patient with all of our questions and in answering our concerns. After visiting the dealership a couple more times, we purchased my husband's "dream truck", and Bob took us through every step of the process, from making the major decisions about tonnage to the smallest decisions about underseat storage. When the time came to negotiate a bottom line offer, Bob worked diligently to ensure his managers understood our position, and ensured a fair deal. As is the case with most big purchases, nothing goes off without a little hiccup, such as our delivery date, but Bob stepped up immediately and rectified the situation to our satisfaction. One note of great importance is that Sunset Chevrolet is the ONLY Chevy dealership in Washington that offers a FREE "Lifetime Warranty" on the mechanical parts of the vehicle, such as engine, drive train, etc. This additional attention to detail and backing up their product is what convinced us to purchase from Sunset. We would most definitely buy from Sunset again, and are making it a point to let all our family, friends and neighbors know about the professional and caring team at Sunset, encouraging them to let Sunset meet their future vehicle purchase needs. Thanks to Bob Fish, and his team, we are now believers! read more

This place is a joke let me take a truck home. Called me 2 weeks later and told me to come sign new app intrested rate went from 6.74 to over 8 and payment went up. Gave me my trade in back with no fuel lost front licensed plate. Got in a pissin match with gm and he brought out some islander for his muscle. I highly recommend no one go there them read more

It's pretty frustrating the lack of communication this dealership suffers from. When I originally scheduled my services I was informed it would all be covered by my warranty, "free oil change for life," or so they claim. When I arrived to drop off my vehicle not only was I hit with an outrageous price tag for services that I shouldn't have to pay for, but I'm also informed I'll have to pay for the oil change as well. When I asked Scott, The guy with the worst attitude I've ever encountered, why I don't qualify if it's "free" for life, the only logical response he could come up with is "you just don't." Thanks, Scott, for your excellent deductive reasoning and horrible customer service. This place is a sham, built on false promises to lure customers in. read more

We had a terrible experience here today with a total pushy, rude sales man named Dareon. He talked to me like I was a idiot, was big headed and didn't want to work numbers with us at all. By the time he finished everything my husband and I still have no idea what was going on price wise until we ended up in a financial office and by that point I was so pissed off I tried to leave and thank goodness for Brian there financial guy because not only did he get us in the car we wanted but also did the job of the jerk we started with and negotiated a better deal for us! read more