This place is a joke let me take a truck home. Called me 2 weeks later and told me to come sign new app intrested rate went from 6.74 to over 8 and payment went up. Gave me my trade in back with no fuel lost front licensed plate. Got in a pissin match with gm and he brought out some islander for his muscle. I highly recommend no one go there them read more

I recently bought a brand new diesel from Justin and Daniel. They were awesome!!Daniel was really laid back and helped me pick out my dream truck. Justin then made sure I was comfortable with all the numbers. Within 30 minutes I was back to finance, where Cynthia did the paperwork. She was very sweet and low pressure. All in all I was there about 2 hours and was down the road in my new Duramax!!!! I can't wait to come back and get my free oil change & car wash!!! read more

It's pretty frustrating the lack of communication this dealership suffers from. When I originally scheduled my services I was informed it would all be covered by my warranty, "free oil change for life," or so they claim. When I arrived to drop off my vehicle not only was I hit with an outrageous price tag for services that I shouldn't have to pay for, but I'm also informed I'll have to pay for the oil change as well. When I asked Scott, The guy with the worst attitude I've ever encountered, why I don't qualify if it's "free" for life, the only logical response he could come up with is "you just don't." Thanks, Scott, for your excellent deductive reasoning and horrible customer service. This place is a sham, built on false promises to lure customers in. read more

Mike Hayburn of the Sunset Chevy finance department was a pleasure to work with. He helped locate my extended warranty info with friendly, helpful sincerity. Very professional staff! Sunset management;.....spend less money on endorsements and give Mike a raise ! read more

On Thursday my transmission gave out so I decided it was time for a new rig. The requirements were simply, everything I had from my Denali but newer and reliable. So I only made one pass through in the parking lot at their Puyallup location. Saw the vehicle I wanted the and the rest was easy. Mike Jones we able to relate, speak freely and I didn't feel like I was in a high pressure sales dealership which I have in the past. Not only did they work with me on the price and resolving some issue I had with the vehicle their finance person, Marissa, was great with my kids when we went back to fill out the paperwork. I've been one of those folks that have spent 5 hours closing and I knew what I wanted and didn't want. Made my experience much better. When you spend less than 2 hours driving, pricing, negotiating and closing on a vehicle that's winning. read more

Great service!! Always helpful out here!! 3rd car I've bought from here!! I was treated very well, And I was helped by every person that walked by me! The dealership is clean and well stocked And I came out here for a certain type of vehicle that I was not willing to budge on But they helped me find something even nicer at a better deal!!! All of the staff was helpful The facility is well-maintained, And they offer a lifetime warranty you will not find that anywhere else!!! They have a forever customer in me read more

Sunset Chevrolet - Love this place!!! They replaced the bulb in my car quickly and at no charge - Car Dealers Near Me - Sumner, Washington

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We had a terrible experience here today with a total pushy, rude sales man named Dareon. He talked to me like I was a idiot, was big headed and didn't want to work numbers with us at all. By the time he finished everything my husband and I still have no idea what was going on price wise until we ended up in a financial office and by that point I was so pissed off I tried to leave and thank goodness for Brian there financial guy because not only did he get us in the car we wanted but also did the job of the jerk we started with and negotiated a better deal for us! read more

Service is excellent! Brought in my 2008 Impala to get the recall service on the ignition and keys. They gave me the info I needed, such as how long I could expect to be there and what to bring (all of my sets of keys for that car). I also purchased my first car from Sunset over a decade ago, and it is nice to see that their high service standards haven't changed at all. The service center people are polite to deal with, speak to you in English, and explain everything that you need to know when you come in. I really appreciate that they are my local dealership and would always choose their service folks over other dealerships in the future! read more

I purchased a new 2015 truck from Sunset on 12/5/15. I knew I wanted to buy a new truck but was undecided on the engine and options I wanted. Salesman Sean Stead really took the time to listen to what I needed and thoughtfully provided knowledgable answers to my myriad of questions. He spent a lot of time with me and never made me feel pressured or rushed to make a decision. I couldn't be happier with the truck I bought or the selection process Sean patiently walked me through. As a long time loyalist to another dealer I was almost expecting to be let down by Sunset but instead Sean easily converted me to a Sunset customer. He is a great asset to Sunset and a pleasure to do business with. Thanks again Sean! read more

Sunset Chevrolet - My Sunset purchase. - Car Dealers Near Me - Sumner, Washington

Jake and Craig went above and beyond. My husband and I have thrown around the idea of trading in our manual 2012 Chevy Cruze for something automatic for the last year or so - however after all of the extended warranties we had purchased and the GAP insurance we were upside down and it didn't make any sense for us. Jake called me on Thursday letting me know about the great rebates that they have right now on the Cruze and said that he could likely get us out the door with a brand new 2015 model with no down payment and they would apply our warranty buybacks to the purchase m- all without drastically changing our payment. He invited us in over the weekend to take a look at what they had. Fast forward to Saturday. We walked in about 20 minutes after opening and just a couple hours later were the proud owners of not a 2015 but a 2016 Chevy Cruz. It is more than we even hoped for - the features on it are unbelievable and we have an automatic again! While we were waiting for our turn with financing the guys even got us breakfast sandwiches from McDonalds. You can tell they care about their clients. The financing process was incredibly smooth for a Saturday and we drove home in our brand new car with a very minimal change to our current payment. Starting over at brand new with a lifetime powertrain warranty and 10 year/100,000 mile warranty is a HUGE relief as we REALLY used our warranties on our previous car. We couldn't be happier with our new car and I am super impressed that the guys took the time to call us just to make our lives easier! I'd highly recommend Craig and Jake if you are in the market for a new car - or even if you aren't! read more

I love my truck it's a 20 year dream to own a full size truck! Just got a door slammed into my "corvett" my brand new 3500 just put the plates on! Needless to say I was really upset. So I called Roman my salesman to see what they could do for me as far as reference to get it fixed. Not only did they refer me they are going to set it all up and get it done for me at their dealership. They called me?! Wow unbelievable these days for a business to take care of their customers like they do. Always friendly and helpful no matter what my needs are for my truck. Thanks Tyler Foss and Roman seriously Sunset Chevrolet is the best! They all have been awesome from the start! Happy with purchase and care afterwards. read more

This is a long awaited review that these guys highly deserve! I purchased a 2014 Jeep Grand Cherokee from this dealership back in September of last year, and from the moment I entered the door this establishment was courteous, helpful, and made my first new car (the newest I have bought to this date) purchase one I will judge all others against in the future. Instead of just describing the experience as a whole, I feel it necessary to give each individual person their own just deserves. DJ Geifer: Sales - This man's character is comparable to none. It is obvious that he truly cares not only about you as a person, but in benefiting the world every day that he can. I didn't think I would ever say this about a car salesman, but DJ has an amazing soul, an amazing presence, and leaves no doubt in you that you are going to be well taken care of by him. It felt as if I was working with a long-time friend, and not someone I had just met. Mike Hayburn: Financing - As if my time with DJ wasn't great enough, Mike continued the excellent interaction on by going above and beyond to find me a loan provider that gave me an excellent loan payment and a better interest rate than what I had been able to acquire on my own! The relationship that he has with lending institutions is next to mythical, and I am very confidant that I would not have been able to buy the car that I did if it had not been for Mike. He even kept me updated as to the status of my loan proceedings days after I had signed all the paperwork, and made me feel as if I was a top priority of his. Colton : Service - After buying my car I noticed that the brakes were a little shaky when decelerating from high speeds. Since I had to bring the car back to have some warranty work done anyways, I asked if the brakes could be addressed as well. Colton was not only knowledgeable and upfront with me in terms to what my warranty would and would not cover, but was also courteous, helpful and genuinely wanted to get my car fixed properly. I look forward to working with him and will for sure bring my car back to Sunset service for all the work I need done. Juan : service - Upon bringing my car into the shop to get the aforementioned work done. I was in severe need of a ride to the airport afterwards. Juan took time out of his day to drive me from Sumner to Sea Tac, did it with a smile, and wouldn't even accept the tip that I wanted to give him. "It's all part of the job." he said, and I will never forget the kindness and generosity that it took to say that. I want to thank all of the people a Sunset Chevrolet for an amazing buying experience that I will not soon forget. You have an amazing team there I will certainly recommend your establishment to all of my friend's an family members. Congrats on a job well done! read more

Worst service dept experience ever!!! First let me preface, my husband and I have purchased several vehicles from Sunset and referred some friends who purchased a truck. We took our 2020 Tahoe that we bought new from Sunset in for a regular oil change last week. I have only ever had this vehicle touched by their dept. I let them know when booking that it was randomly having issues starting when pressing the start button so we scheduled to have it looked at the same time. They informed me, even though we paid extra for the extended warranty and 40k miles we would be charged $180 to look at it and diagnose for mechanics time. To be fair, I agreed (though I wasnt sure why this wouldnt be under warranty). I just wanted to figure out why it was doing this since we were already there. We dropped it off last tues and was told to call the following day around 3pm. When I called, I spoke with the service mgr Matt who said they couldnt find anything and would call back when oil change was done. I called my husband at work and he had questions so he then called and left a msg for Matt so he could find out what things they did to look for the problem to get better understanding. No call back. We then get a text from Matt around 5pm that car is ready for pickup so we rushed down there from Gig Harbor. When we get in the door I could sense that Matt already had a chip on his shoulder (maybe he was having a bad day). My husband already had his card out to pay then asked Matt what items were checked so we could understand the $180 price tag better and his comment was it was for his guys time (fair enough)..but again my husband asked "but what did you do though?" and he then pushed the paperwork at my husband and said "read" with a smirk on his face and attitude. We are very fair people and value peoples time. It wasnt about the $, but the principal because he then said they drove it around the block and it started no problem. Right there we caught Matt in a lie because we informed him we have the onstar smart driver app which is very detailed and shows time stamps, dates, mph and the mapping of when and where the car moves...it had not moved since we dropped it off the day before. Matt then got even more defensive and said he didnt want to deal with us. He took at as us yelling at him and said he had been yelled at all day by customer's and definitly wasnt going to be yelled at by us. I was so embarrassed and in utter shock at the disrespect he was giving us when we were trying to get an understanding (definetly no yelling involved) of what had been done to find the problem. We felt like all they did was turn the start button on then off and wanted to scam us out of $180. He said we were not valuing his mechanics time. This is beyond not who we are. We never mind paying for a service. My husband asked if he checked the starter because he had a mechanical background and was a little familiar and Matt's response was "cool". I butted in and told him I couldnt believe he was treating us this way when we have purchased several vehicles, referred and only taken our car here and he says to me"cool, we are a different dept."I was litterally shaking when we left and my husband was pissed. We never mind paying the $180 and definetly value people's time, mine included. We only wanted to understand what was done which was more than a fair question, because to be honest we felt we were getting scammed. I cant believe he is a manager too! Our friend who purchased a truck from them and picked up earlier in the day for a service said the same about their dealings with him. This is not how customer's should ever be treated. I don't care if the service dept is a different dept..they are a reflection of Sunset. Funny thing is, I always get a survey sent to me after every service...oddly enough not this time. We will be purchasing a new truck before end of the year and this experience has left a bad taste in my mouth and will be going elsewhere. Try some Kindness and compassion Matt! read more

Sunset Chevy is a complete ripoff, be very careful when dealing with this company. I was sold a vehicle and bought an extended warranty, was told that the warranty would extend past the 100,000 mile "normal" warranty, but guess what, once that milage was hit, it was a complete hands off approach by the dealership. I called everyone from the dealer who sold it to me, to the general manager of the whole company and was told "sorry, you should have asked that question when you bought that" Which I stated I did, and was told different. Now they do not even answer my phone calls. Worst company I have ever dealt with in my 50 years of existence. I will never buy a vehicle from this company again. Ted Foley read more

Brought my Chevrolet Silverado in because of a check trailer brake light... this is a 2017 with 50k miles... after 100$ diagnosis fee it turns out it needs a new trailer brake module which is easily accessed under the spare tire. 1100-1200$$$ for them to complete this job. I said no thank you. Talked to another auto repair shop and it turns out Chevy has to program the module so there's no getting around it. However this mechanic suggested contacting gm to see if there's anything that can be done on their end. I did this and opened up a claim with GM and after 2-3 weeks of talking to people on the phone they decided to cover 2/3rds the cost leaving me with only 3-400$$$ plus the 100$ I'm out for the diagnosis fee. Sunset then contacts me we schedule an appointment. I show up drop my truck off at 730am and go about my day as I scheduled a ride to pick me up. At 1030 I get a call saying there was a mistake and they don't actually have the brake module... it's on back order and they don't even have an estimated time of when they will get it, so I can come come get my truck that's still not fixed. I guess the majority of my frustration stands in two places. One is this part is easily accessed and replaceable after lowering the spare tire it's literally two screws and disconnecting wire harness... you need less skills to do this then change oil, but because the part needs to be "flashed" the dealer has to do it which equals in my case about $500.00. Second is the overall lack of service- from the phone calls to service department, the standing around waiting to be helped, to the appointment that should've never even been made because they don't have the part. Do yourself a favor and buy a ford. read more

Today was a win.. Found that an accessory installed was the wrong part that even I did not cAtch. Spoke with Christine in service and Jack in parts... Making it right read more

Our salesman Andy was amazing. We told him our needs, our wants, and our budget. He did everything he could to stay within all three. Will be seeing him again in the future and would send any of my friends to him as well. read more

I had a battery that kept going dead even though it was only a couple of months old. It had been replaced 3 times. I was told and told Sunset that it was probably the analog onstar gps that kept searching for a satellite. Instead of checking that out they replace a cable to the battery. Said it was corroded. I took the car home and it happened again. When I called them three more times telling them the problem was not resolved they never got back to me. I ended up going to Cox Chevrolet who listened and disconnected the onstar. Problem resolved. read more

I bought my car from Sunset Chevrolet 2 years ago . I have put over 60,000 miles on it . I have brought my car in for every scheduled maintenance. Every time I go in I receive above and beyond superior customer service from them, even when it's only a free oil change . Today Ian in service department went beyond expectations and has also kept me up on what is being done with my car service. read more

Always a pleasure working with Joe Karuza in sales and Cyntha in finance. Today we helped our son get the truck of his dreams. Thank you Sunset Chevrolet for another purchace without a hassel. Love my Sunset friends. read more

I had a terrific experience at this dealership. Greg was incredibly helpful in finding me a suitable set of wheels to meet my budget and needs. They gave a great price for my trade and a great deal on the car I purchased (way below MSRP!) Every one I interacted with was great from management, salespeople, financing, detail etc. I will definitely recommend Sunset Chev to everyone I know in the market for a car. I couldn't be happier or more satisfied. read more

I am very happy with my 2012 truck it is very good on gas and easy to drive.I would like a 2017 truck but cant get one on my SSA cheek to day. read more

I will never recommend this dealership to anyone. I was double teamed when I came in by 2 salesmen that promised me everything I asked for. Some small stuff, some not so small. I bought the vehicle July 31 and I'm still working through the details. I've left messages with a manager that didn't get returned. I do deal with one salesman that keeps telling me he would have someone call me. And that's been going on since I bought the truck. It took them a week to put sidesteps on and were supposed to replace the windshield at the same time. I was called and told the vehicle was done, so I drove all the way there and the windshield was not replaced. There are streaks on the drivers door that I was told would be rubbed out, nope!! Then I was told that I'd be getting around 500.00 back from the lender of my trade in. It also was written on my contract how much they sent. I'm supposed to get 408.00 back and I've yet to receive a call from the finance person. My salesman keeps telling me that he'll call me. I've tried to call that department and can't even leave a message. The 2 salesmen had me convinced my trade in wasn't worth anything, that nobody would be interested in it. Come on!! It's a really nice 2017 XC 90 with only 25,000 miles on it. What a fiasco!!!! There's more but my fingers are tired. Because of the dirty dealing and lack of response and the misinformation I was given, the credit union I used is going to do an investigation. Other complaints have prompted as well. read more

I am very happy with my experience at Sunset Chevrolet. From beginning to end it was a no-hassles experience. Jacob M. was a friendly, laid back, honest guy, and I really appreciate that. My biggest worry in searching for a new truck was dealing with the salespeople, feeling pressured, etc. Not every salesperson is going to offer the same experience, so if you go to Sunset Chevrolet, be sure to ask for him. I bought a 2013 Toyota Tacoma, so they have a bit of everything, not just Chevy. read more

This is the third time in a row that I've brought my vehicle in and had it come out with more issues than when it went in. 1st time: differential bolts were loose and the seal was re-used. Found it leaking after 20 miles. 2nd time: had the rotors ground down to reduce vibrations and it the truck came back with a loud clicking noise every time I stepped on the brakes. 3rd time: brought in for an oil change and tire rotation and now the tire pressure sensors don't work. read more

Liars, crooks thieves and bullies! Went back on an agreement with a handshake by three men, one being the owner of sunset. Basically bullied into buying this truck by the sales manager, which has been back twice for a serious vibration issue. Worst vehicle buying experience ever. I will never do business there again and will warn everybody I can from now on. If I could give them no stars, I would. read more

I would never go here again! To buy any car. First of all from the beginning I told them I wanted a new truck, but they try to put me in a used car? What the hell! So I finally found the car I wanted but it took 2 weeks. So I got the the Silverado , came with low miles. So I took my test drive with no issues. The next day driving out of my house the engine light came on!! So it was on the whole time , guy at dealership iota probably just the code going off bring it in. So the next day on the way to the dealer the car was hiccuping and about to overheat. I pull over to the side of freeway to let the car cool down. So by the time I got in there I was pissed!' I just told them to give me my old keys, title and I was out. They tried to fix the truck but no success . I won't be coming back!! read more

Never go to this place. They told me I was pre-approved. I drove from Tacoma to Sumner at night in a car that was unsafe and needed repairs. They then said they said they would finance my boyfriend and not me. No, I need to be on my car I am paying for. I kept getting the run around BS from them that they are not in, waiting on a bank...blah blah blah. I said well if it is NO please tell me so I can use the money I saved for a down payment to repair my unsafe car (brakes bad). Today I found out that 3 days ago the salesman was told I could not be financed. What a liar. Just today he told me to be patient that I was going to get approved! They are horrible liars....don't waste your time. read more

I enjoy taking my car in for service. The entire service department is very personable and they treat customers with respect. While waiting for my service, I walked to a local restaurant for breakfast, I called and asked if I could add a car wash and they were more than happy to take care of me. Their is only one place I would recommend to my friends to buy a car! SUNSET Chevrolet! Thanks everyone! read more

The arrogance with some of the salesmen is quite ridiculous to me. Between my neighbor and I they lost out on 3 sales. We purchased 2 my neighbor 1. We both dealt with the same sales person. I felt as tho I was a female and husband wasn't with me the first time ( and last time) that what I was looking for didn't matter. It wasn't worth my time to go back and check inventory just like it wasn't worth his time to help me. Also when I asked him what lot he was on when I first called he sent me a pic of the side of the building and not the address There's a difference between being arrogant and confident read more

This review is for the Pre-Owned car sales at Sunset Chevrolet in Summner. I had a great experience with buying a vehicle from them about 9yrs ago, and decided to go back. Everything was going well with my current purchase, until I went to recieve the car. Thats when I found out that it was missing a key fob. Might not sound like a big deal, but its a $500 key fob, which will require programming. When I addressed the issue, the response was " its a used car"(mind you its 1yr old)....not the right answer. It came from the factory with two, it should be disclosed early in negotiations that it was missing. I did test drive the vehicle, and noted mentally that it had a 1/4 tank of gas. When I recieved it, it was less than an 1/8 tank....my frustration was peaking. The sales staff that I was working with knew that I drove an hour and a half away, but didnt ensure that there was sufficent gas in the car to get me down the road. The gas light came on as i was about 1/2 mi from the dealer. I recieved a phone call when I left from my salesman when I was driving away to see what it was I was angry about. He did take ownus of the situation with the key fob, and promised me a fob upon tag delivery. I expressed my displeasure about the fuel level, and his response was " we are a chevy dealer, not a chevron". Sooo, If this is the way that you want to be treated as soon as your papers are signed, go there. I will not be recommending them to my co-workers(U.S. Navy) because of this. -Great Car, bad delivery. Chuck Alford MMACS(SS/EXW) U.S. Navy 2017 Camaro 2ss read more

Just saw on the news that the owner thinks he's above everyone else and thinks a car dealership (or at least his) should be above everyone else and be deemed an essential service. This is the most self serving thing I have ever heard. YOU ARE NOT AN ESSENTIAL SERVICE. I have seen their commericals many times and thought about going there when I get my next car but after this piece of selfishness I would never step foot in there. Obviously all they care about is their bottom line. Hopefully they will not be given a waiver. read more

I have had two bad experiences since buying my car here. First they messed up my paperwork in financing making it so we got Denied our loan after we had already taken the car home....we had to return again to rectify it. Second we were told repeatedly during our sales process that we would get lifetime oil changes, apparently that was a lie. They told us at our first oil change that they do not do them for Toyota's and their sales people would never say that...it was my fault for assuming and obviously a misunderstanding. I will never return here to buy a car. Be warned. read more

Whatever you do DON'T buy a used car from them! They don't replace items at their warranty mark before selling them. And the extended warranty is a joke. Covers everything you probably won't need and nothing you most likely will. Won't be buying there EVER again! read more

I brought my H2 Hummer into Sunset Chevrolet. The attendant was a gentleman by the name of Eli's. I was having issues with my transmission. He told me that they do internal work on transmissions it would be no problem to have it looked at. At the end of the ordeal he wanted to replace the complete transmission with a new transmission instead of rebuilding the one I had. All I got was a diagnostic and two day rental on a rental car. 228.00 bill and no work. I do not recommend they for transmission work. read more

Meet your new best friends at the car dealership! BE WARNED nobody here is your friend. They have one goal and that is to squeeze as much money out of you as possible. We bought a used vehicle that was over priced by at least 4K for. We also got dooped into financing an extended warranty. It's hard to see the EXACT same model and year with the same mileage at another dealer for way less after the fact. Their "transparent" pricing is a ruse. They play with numbers and your emotions make you think your getting a deal. "What can we do to sell you a car today" means sign the contract before you find the better deal down the road. They also didn't follow through on transferring some special license plates over to the new car like they said they would. I fully understand that this is my doing and I should have walked away the second I felt uncomfortable and YOU SHOULD TOO! There is a sucker born every minute, and it looks like I was one of them. read more

I was interested in one of there vehicles there ad said to text and some one will call you no one ever called me I then chated with a lady that was on there ad she couldn't even tell me if it was available are not wanted me to call there number so I did when I checked on the car on there site two times it told me it was sold that's when I called I was looking to see what I could get for my trade in my 2009 Toyota Yaris they didn't want to give me any thing for it that amounted to much. After talking to Dave Hill for a while with texts and phone calls the car was still on the lot he went and looked I quickly realized This company is not honest and was way to eager to sell me a car that was a red flag already since I talked to Dave three other people have gotten a hold of me trying to make a sale Dave is very pushy and will not leave you alone even after I told him the payment was to much for me right now maybe in the future. Then turns around and texts this He texted me why are you not telling me what you want for your trade your being really evasive with a simple question because if I give you what you want for your trade right now you don't need to sell it on your own I told him what I want and he still didn't honor it I don't know why he even asked he likes to talk but dosent listen .He even asked what do I what the payment to be this went on and on for a while until the manger texted me and I told him I don't want to do business with you I will take my business else where. And even after he still texted me he just won't leave it alone .Thank God I didn't go there after reading the reviews they have more bad then good I'm done I will sell my car to a private owner and get more then they would of ever offered me in saying that read the reviews and search around and be wise before you go buy a new car or used one and do much needed home work before hand. Just be aware where you go will not recommend this place to any one steer clear from this place. read more

Beware of false information just to get you into the store. I drove there from seattle (1 hr) with checkbook in hand to buy a car. The salesman confirmed in an email that the vehicle I was interested in had leather seats. When I got there the seats were not leather, but in fact leatherette, which is essentially vinyl. Needless to say I expressed my displeasure in wasting 2hrs of my time. I will never buy car from this store or recommend it to anybody. read more

There really aren't enough stars to give this place! Joe, Justin, Buzz, and Dan all went out of their way to get me in my new truck. I really can't thank the four of your enough for all your hard work. With people like that, I'm actually surprised there are any cars on the lot! I presented Joe W. with a couple challenges and he crushed them. Buzz got me into financing well below my previous apr. I just really can't tell you how much I appreciate everything you did for me! read more

I can't say I was impressed. the 2 star is because Harry was nice at least. After they ran my credit, got sent over to their seedy backlot financer, definitely not comfortable. I appreciate Marks honesty, but don't try to sell me some POS 07 saturn with 89K miles on it for 14 grand. thats 40 thousand less miles my 2000 impala has. Well, when I left, I still had to back across the street just to get my car back. I just wouldn't go back. It's not worth it to me. read more