Meet your new best friends at the car dealership! BE WARNED nobody here is your friend. They have one goal and that is to squeeze as much money out of you as possible. We bought a used vehicle that was over priced by at least 4K for. We also got dooped into financing an extended warranty. It's hard to see the EXACT same model and year with the same mileage at another dealer for way less after the fact. Their "transparent" pricing is a ruse. They play with numbers and your emotions make you think your getting a deal. "What can we do to sell you a car today" means sign the contract before you find the better deal down the road. They also didn't follow through on transferring some special license plates over to the new car like they said they would. I fully understand that this is my doing and I should have walked away the second I felt uncomfortable and YOU SHOULD TOO! There is a sucker born every minute, and it looks like I was one of them. read more

I would leave negative stars for this dealership if I could. They screwed up. They sold a car we had agreed to buy. The salesman was apologetic. The manager, Jason, was a condescending jerk. He gave us insincere apologies and clearly didn't care to keep our business. I have never been so appalled. The General manager never returned my call. I will never return here and I will be sure to warn everyone I know in the area to stay away from this place. read more

I was interested in one of there vehicles there ad said to text and some one will call you no one ever called me I then chated with a lady that was on there ad she couldn't even tell me if it was available are not wanted me to call there number so I did when I checked on the car on there site two times it told me it was sold that's when I called I was looking to see what I could get for my trade in my 2009 Toyota Yaris they didn't want to give me any thing for it that amounted to much. After talking to Dave Hill for a while with texts and phone calls the car was still on the lot he went and looked I quickly realized This company is not honest and was way to eager to sell me a car that was a red flag already since I talked to Dave three other people have gotten a hold of me trying to make a sale Dave is very pushy and will not leave you alone even after I told him the payment was to much for me right now maybe in the future. Then turns around and texts this He texted me why are you not telling me what you want for your trade your being really evasive with a simple question because if I give you what you want for your trade right now you don't need to sell it on your own I told him what I want and he still didn't honor it I don't know why he even asked he likes to talk but dosent listen .He even asked what do I what the payment to be this went on and on for a while until the manger texted me and I told him I don't want to do business with you I will take my business else where. And even after he still texted me he just won't leave it alone .Thank God I didn't go there after reading the reviews they have more bad then good I'm done I will sell my car to a private owner and get more then they would of ever offered me in saying that read the reviews and search around and be wise before you go buy a new car or used one and do much needed home work before hand. Just be aware where you go will not recommend this place to any one steer clear from this place. read more

This place is awful. Many cars are over priced. The salesman refuses to hear what you are saying because he is totally focused on selling you more than you want. It was also a little sad that we were chased down when almost to our car with the last ditch effort to still sell us what we did not want. I also really hate the shady tactics of not putting prices on the window, I'll stick looking at Titus will or khorum from now on . read more

Beware of Sunset Chevrolet in Sumner. I have never had to leave a negative Yelp review ever & I wish I could give them less than 1 star. Lets start from the beginning of our experience with them today 10/27/15. My fiance & I found the used 2011 Cadillac CTS-V Coupe they had listed online and were excited because it was exactly what we were looking for and close to us. We showed up in our new GT500 and immediately were met by Craig the salesman, we went to the Cadillac and started looking it over, he popped the hood & started it for us. After looking over the car my fiance & I knew this is what we wanted & after letting Craig know we were extremely interested we asked to take it for a SHORT test drive & he informed us we would not be allowed to do so. Craig went on to say that it was a supercharged Cadillac & that they are hard to keep in a straight line & that they wouldn't let us take it out... All we were thinking is we just drove here in our new supercharged Shelby GT500 Mustang with over 100hp on the Cadillac we were trying to purchase....? We as buyers felt discriminated against because of our youth and there perceived notion of our buying power. Not only did we show up qualified but we finally found the Cadillac we wanted in our own backyard. Never in my life have I been talked down to in a way which has made me feel inadequate & embarrassed. After this happening we informed Craig that he had just lost a sale & we couldn't leave fast enough with what we had left of our pride. A few minutes later I decided to call & talk with the dealership manager Jason on our mistreatment. As expected he backed his salesman Craig even going as far as to informing us of his 322 car sales per year there. After a few minutes into the conversation I could tell Jason did not care what had happened and I knew there was no point in furthering the conversation. I have made several expensive car purchases over the last few years from Land Rovers, Jaguar XKE's & my most recent Shelby GT500 and have never been treated so poorly. We were surprised by our terrible treatment at Sunset Chevrolet and will NOT be returning. read more

Beware of false information just to get you into the store. I drove there from seattle (1 hr) with checkbook in hand to buy a car. The salesman confirmed in an email that the vehicle I was interested in had leather seats. When I got there the seats were not leather, but in fact leatherette, which is essentially vinyl. Needless to say I expressed my displeasure in wasting 2hrs of my time. I will never buy car from this store or recommend it to anybody. read more

There really aren't enough stars to give this place! Joe, Justin, Buzz, and Dan all went out of their way to get me in my new truck. I really can't thank the four of your enough for all your hard work. With people like that, I'm actually surprised there are any cars on the lot! I presented Joe W. with a couple challenges and he crushed them. Buzz got me into financing well below my previous apr. I just really can't tell you how much I appreciate everything you did for me! read more

I had one really bad experience here awhile back where the finance guy kept calling me too come resign my paperwork, not making it seem like the price was changed. He even said he would come too my work too sign, that's where I should have known things were fishy, but I thought oh maybe it's a better deal. Well I went and resigned no one was there when I went in so I just signed it looked like it was just switched too a different bank... then I was sent too collections cause I owed sunset more money plus my initial loan. Um wtf? Why wasn't this told too me the day I bought my vehicle, or even on the phone when they told me too come resign. Shady shit. Secondly, I was looking for another used vehicle more recently, and found one online here-called too ask for the price. I had the vin number and was able too look up the price new, and they priced it over what the vehicle was sold for brand new. And they admitted too this and didn't care. This is messed up and that's why I'm writing this review. People should know the REAL integrity of this company. read more

My experience with Sunset has been horible!! I first went to them to lease a car and traded in the car I had. Not long after I received a toll bill when I did not have possession of the car traded in. Several years later I take that car back (lease is up) I go to lease yet another car and same thing happened!! I call Sunset and they tell me they can not help me and for me to call GM!! I try going through GM and fax them paperwork they requested and get another toll bill with a reprocessing fee on it. I AM VERY FRUSTRATED WITH SUNSET because they have no problem getting you into a car but then you do not matter as a customer after that! I will not go to them for another vehicle or recommend them to anyone! read more

Oh Sunset Chevrolet and GM how disappointed we are ! Lifetime power train warranty is a scam. Buyer beware. I'll never purchase vehicle's from you again. Purchased several vehicle's from you and both need repairs. Avalanche needs a engine and the Cadillac Escalade needs a transmission. Thanks for no help. read more

Wow...I'm amazed by Sunset Chevrolet in Sumner Washington. Their attention to detail and focus on customer service is unrivaled in the Seattle, Tacoma, Puyallup and King County areas. read more

DO NOT buy from them. They were untruthful with me on several issues. They were very nice when I was shopping for my travel trailer but once papers were signed they completely changed. Their follow up and customer service is horrible. The warranty is NOT what it says it is. They assured me of their great reputation and how long it has been a family business. One month after I purchased it they sold to another company.sandywerner123@yahoo.com I called to get a mobile mechanic out they promised to me only to find out he doesn't do that. They are crooks! Now it is 4 months later and I'm fighting to get plates for it. I've never even had any phone call to get it. It has all had to be my initiation. Great place to call the Better Business Bureau about. STAY AWAY!! If I could rate them a ZERO I would. read more

Worst service organization; worst customer service.....I purchased a car two years ago...two days later the heater went out. They promised me a rental car free of charge while they fix it.....had an appointment and three hours later i finally get my rental car. I year later the heater goes out again! I make an appointment making sure they understood i wasnt willing to wait three hours again. He said no we will have a car here for you. Storm hits...power is out surrounding the area. I call service department to ensure they are still making appointments (who wants to drive thru a storm just to get there and they are closed) i was told YES we have power and are open. 10 minutes later i arrive and the guy tells me "due to the power being out we are not going to get you a car" we have to wait for enterprise to drive from puyallup, pick you up take you back to puyallup do paperwork then you'll get your rental car. Seriously sunset, thats the best you can do. And there is no point lying....as you were talking to me you were typing...clearly the power was on. With two kids in my car i was forced to take my car home and deal with NO heater or defrost until the service department can figure out how to have decent customer service. And by the way, what do the girls do in the service department sitting on stools texting on there phone? Sunset, your looking pretty sloppy! Pretty sure i will not buy another car from you based on my horrible experience twice..... read more

I bought a 2007 silverado in late 2006 and i have never been so happy about the sales team what a great job and fast to usually u set there in this little cubical while the salesman leaves you to talk to the sales manger and the finance dept. and about a half hour goes by and then the salesman says (here's what we can do) so you thank i wonder how much the insurance will cost me can i really do this. so after about 3 hours you are sighing papers and getting the keys handed over to you. Well you still have to do all that but cut the time in half. so if you are needing or wanting a new car, truck, or SUV with a great price (that's right i said great price) but you ask how do i get i great price. well let me tell you with there low overhead and already low prices how can you go wrong. so see the friendly staff at sunset Chevrolet. tell them Dan sent you. read more

Not pleased with their sales department. They agreed to fix some items as part of the negotiations on the purchase of a resale vehicle. Then they cut corners in every way possible to save themselves a few bucks and expect me to accept the vehicle as is. I won't be going back. read more

I hade a great experience with sunset chev. Sean stead was my sales guy and I was in and out of there in less then 3 hours. The gave top dollar for my trade and got me into the truck I wanted with a low interest rate! You can't beat lifetime warranty!!! Customer for life!!! read more

I was considering Sunset Chevrolet for my next vehicle, which I'm in the market for a new car, until I heard the experience from a friend of mine. -- him and his family have bought several cars and trucks over the years from this place! And than a warranty issue arose on a truck my friend owns, they basically told him he's shit outta luck, the guy was a total dick to him, and they didn't even offer him a loaner truck! They told him not to drive the truck that has the issues. I mean My friend has to get to work somehow, right? - they didn't care. They told him not drive the truck for the next week until they can see him. Now it seems to me, if I spent close to a quarter of a million on vehicles at Sunset, I would expect to be treated like royalty. I am appalled to hear how my friend was treated! I will not be considering Sunset Chevrolet after all. I will be shopping else where for my next vehicle. read more

We have bought cars and had vehicles serviced there since 2001. We've always been very pleased. Two weeks ago I called for a repair estimate and was told I would get a call back. Called two days later. Same deal. Promised a call back. Four days later called a third time. Told the phone person I had not gotten called back twice. No "sorry". No ownership. And guess what. No call back. So, I moved on, but decided to call the service manager "Tim" to voice my issue and to nicely let him know his people were not following through. Talked with the service manager. Did get a quick "sorry" but then a whole excuse about how busy they are. Oh, and he did NOT ask or get me my estimate. Well Sunset, you will be less busy as you have lost a nearly 2 decade customer. read more

Two stars because the sales person came off as a nice person. I am a difficult case with recovering credit. Spoke to them because I had some friends brag about their service, Started the process which I knew was going to be hard due to my history. There was a gap in the communication for a couple weeks. I received a call from my sales person who broke me some bad news (was kind of expected). Gave me some advice and said he would help me with some information. another gap in communication as it never happened. I dont enjoy games and the run around. Dont contact me again sunset chevy just take your review as what it is, a reflection of priorities. read more

SUNSET STANDS BEHIND THEIR VEHICLES! I bought a used Jeep Wrangler from Sunset on River Road recently. After owning the Jeep for a couple of months, I took it in to the Jeep dealer to check out a noise I was hearing. The Jeep dealer's service department said that whoever installed the gears didn't do it correctly and they were shot. (Sunset did not install the gears. This was done by the previous owner.) The Jeep dealer wanted almost $2,500 to fix it, and the warranty was no longer valid, due to the modifications. I took the Jeep to Maximum Performance, who I know is a great shop and they said the front end was also shot. They wanted $2,800 to fix the whole thing. I called Sunset and was immediately connected to their GM, Greg. I told him what was going on and asked if they would stand behind their vehicle. Greg immediately said they would take care of me and asked that I bring it in so his guys could take a look. Sunset ended up fixing all the gears and all the bearings for the front and back end and it didn't cost me a penny. He never fought me on it or even hinted that they wouldn't take care of me. I was both extremely happy and shocked at the same time. This is how all dealers should do business. Unfortunately, everyone knows that you don't always get this kind of service at car dealerships. I wouldn't hesitate to recommend Sunset. In fact, I already have, several times! read more

Integrity can be hard to find at car dealerships. Though another sales guy had me drive all the way down (100+ miles) with no similar truck to compare to one I was interested in: : I choose to focus on the positive. Mr. Bishop took a look at the deal offered by another dealership, checked his inventory and inventory readily available, established the deal I was getting at the other guys was incredible, told me the deal I was getting would net the dealer zero profit and sent me back to them. 20 minutes, max. This was an incredible experience, as salesmen never let you leave. He didn't jerk me around or waste my time. I got the truck I wanted from another dealership, but Mr Bishop earned my future business through integrity. read more

To Whom It May Concern, My name is Bill Klem, I have been dealing with Sunset Chevrolet for over 20 years and purchase 8 vehicles, all that time results in many sweet Sunset personal testimonials. Truthfully as loyal Sunset Chevrolet customer in Sale and Service, this testimony is the BEST. In April 2013, at the time I purchased my 3rd vehicle from JIM TRIGGS at SUNSET CHEVROLET, Jim said I am receiving at No Cost a LIFETIME FOREVER POWER TRAIN WARRANTY! Yes, Jim said 100% Parts, 100% Labor, plus ZERO Deductible and still NO COST to me. I said "Even this preowned 2004 FORD F150 I am purchasing today?" Affirmative! JIM TRIGGS has been with Sunset Sales in Sumner going on 9 years, he is outstanding sales representive at Sunset Sales and Service. I recommend Jim to everyone. I just discovered he has RVs as well. After only 4 months of driving FORD F150, my engine was firing on 4 cylinders! I called Jim Triggs, he gave me phone number for Herbs Towing, Sunset's Perferred tow company they drove 75 miles one-way to pick up me and the FORD. I live in Marysville, Washington! After checking with the used car manager and the Sunset owner, Jim called back promptly saying no problem, we will repair you truck. Triggs set me up with a rental car, and my long time Service Guy, MIKE ODOM got the ball rolling on the repairs. A week later Mike Odom called saying the truck was ready, and to please leave my wallet at home. Yes the repairs, the towing and 3 days rental 100% covered! My friends ask why I continue to drive 75 miles to Sumner to buy my vehicles? It's simple I believe no other Dealership will to provide, or even come close the same quality service consistently year after year as I have received at Sunset Chevy. Could not even imagine how Sunset Chevy service and sales could ever get any better. But now with the LIFE TIME POWER TRAIN WARRANTY, I am more convinced once again SUNSET CHEVROLET, in beautiful downtown Sumner is THE BEST. Bill and Bambi Klem Tulalip, WA read more

I'm 65 and this is the worst experience I've ever had in purchasing a new car. Let me start with the dealership: it is on a rather small lot, and as a result they store their inventory not only in neat rows, but also willy-nilly through-out the aisles making it extremely difficult if impossible to drive through their lot. There is very little customer parking, and at times they store vehicles in handicap parking. I was witness to this. We've had a car into their service dept, and we have no complaints there. However, getting through the lot to the service dept is a chore. As far as buying a car: the dealership seems to whine a lot about making a profit. They tack on an extra $1999 above the MSRP to the sale of the car stating that they have a right by Washington law to do so. When I spoke to the manager about this, and even though we told him how unhappy we were at being charged more than the MSRP, he wouldn't budge a nickel off the price. You would think to foster goodwill, that Sunset would work with us a little on that extra charge. But no, it was all about them and not about their customers. They offer free oil changes for life with a purchase of a new car However, you are REQUIRED to attend one of their meet and greet/workshops to activate the free oil changes. If you don't go, then no free oil changes. I don't like being coerced like that. We purchased a new truck in 2016 from Gilchrist in South Tacoma. They also have free oil changes on new vehicles, but they don't require you to attend a workshop. After we got the new car home, we realized that they didn't put the temporary registration in the rear window, so we had to make an extra wasted trip back to the dealer. The buying experience - Since we want what we want on new cars, we tend to factory order them to our specifications. However, our salesman, Doug, ridiculed us for wanting to factory order a Malibu stating that people tend to get weird stuff on cars which wasn't good for resale. Really? I thought that a car salesman was all about getting you into a car that suited your needs. He immediately changed the subject about factory ordering and skillfully steered us to buying cars already available. In hind sight, I should not have been manipulated by Doug into buying an "off the lot" car. We finally settled on a car that fit most of our needs. This is the first time I've had to "settle" for a car. I am not totally happy with what I got ... or didn't get. I was really wanting the touch screen guidance system. It wasn't until we took possession of the car that I realized that it wasn't on this particular car. The car did have a package that had a touch screen, but there apparently was a different package that included touch guidance that I was unaware of. If I was able to factory order a car, then I would have caught that as we would have gone through each available item. While showing us the features on our new Malibu, my husband and I were in the front seat and Doug was in the back. The engine was running, but I guess the heater wasn't turned on as Doug leans up from the back seat pushing me aside to turn on the heater. I thought that was rude. Oh, yeah, he was also chomping on gum while his face was inches from mine. He then wanted to show us how to sync up our phones to the car. He asked if we brought our phone chargers with us as he had to hook our phones directly to the car via USB. When we said no, he got upset that we hadn't. No one told us to bring them. He found some in the office, but all the while kept complaining about it. That was unprofessional. I would recommend Gilchrist over Sunset any day. They were professional, they worked to get us the best deal on our truck without whining about profits, they didn't coerce us into attending workshops to activate our free oil changes, and they certainly didn't tack on an extra $1999. read more

I am NOT amazed by Sunset Chevrolet, more like disappointed. My grandparents went to buy a vehicle yesterday and placed their deposit for pick up of their truck today, and when they came to pick up "THEIR" truck they were told sorry we already sold your truck. This is a horrible business practice, and in my opinion will cost this company my business as well as anyone and everyone I talk to. Being from Sumner I have a lot of pride in my community and I am embarassed and angry that this goes on in this community! side note i would have put NO STARS if it would let me! read more

I had a great experience at Sunset Chevy service department. They were very courteous and efficient. The service advisor went above and beyond to explain to me what my vehicle needed without making me feel ignorant about cars, even though I completely am! I felt comfortable there and I'm so pleased with how well I was treated that I will definitely continue to use them in the future. read more

Sunset Chevrolet is a very good dealership with very nice employees that care about the customers. The service department is very good. Andy Williams in service is very professional. I always ask for him if possible to help me. The sales staff is also good. Justin Eide and Dave Goeke are good salesmen too. I was not pushed or hurried with my deal at all. I came in, knew what I wanted and left with a brand new car! read more

Not impressed with my recent experience, and will not return. We made a deal on a dodge 2500 I took it home after signing paperwork and got a call a week Later that they need a bigger down payment. Seemed pretty shady to me. I will never deal with them again. read more

9/18/19...... With Steve Bishops help , we have purchased our 6th vehicle. Includes another truck...2017 Chevy Silverado. One ton, 4x4, long bed...all we need is a chauffeur...Cranberry Red...it's GORGEOUS and Kurt (hubby) LOVES IT. Nine months ago we purchased a 2018 Chevy Equinox Premier Diesel, Silver....it was beautiful. August this year I had an accident. I was T-boned in it. Air bags went off and the drivers door destroyed....$30k+ damages. Totaled with 8080 miles and 8 months old. By the grace of God, no serious injuries. "ON STAR" responded immediately. I WILL NEVER BE WITHOUT THEM....EVER! Went back to Sunset Chevy....purchased ANOTHER Equinox. This time 2019, dark gray. I LOVE IT. Again, they came through. Worked with Steve Bishop...he is AMAZING! He went out of his way to help us settle our "Gap" claim and found us another car. He is totally the best...NEVER pushy, kind hearted and just down right super nice guy. Dan Rector also a super guy. These two men work very hard and do a great job.....as does Christina in the service dept. She always goes out of her way to help us. These people are what make SUNSET CHEVROLET the best dealership around. Will continue to be a faithful customer! read more

My husband and I purchased a brand new 2019 Traverse today and I can honestly say it was the best car purchasing experience we ever had! Our sales person, David Otzwirk, was professional, upbeat and very attentive. He was patient with us as we took our time to decide. We probably didn't make his job easy because we were very particular about what we wanted and our budget was definitely a factor. In the end, we decided on a new red High Country Traverse and David worked hard to pull the deal together for us. We couldn't be more happy with our new SUV and I want to thank David and his team for the great work they did. Thank you to the entire Sunset Family! read more

First, I came in and traded my 2013 Jeep wrangler ( first mistake) for a used 2013 Dodge Ram Texas long horn mega cab Laramie 2500. This truck was impressive. 60,000 dollars impressive. Had all the toys, 6" lift kit, 35's, aftermarket iron cross front and rear bumper , 12k lb winch. LED light bars. AMAZING truck. So to being my nightmare. I have lifted trucks and jeeps and other vehicles. I know the headaches they can cause for maintenance and warranties. this was not my first rodeo. I made it very clear from the moment I sat down with the sales rep and the finance manager that I wanted the truck - but - I wanted to make sure it had a warranty for the lift. they offer an Extended warranty from a company called "CORNER STONE" and when they sold me this - this is what I was told. the warranty protects the truck 100% engine, trans, you name it - covered. I asked does it include the lift kit because I know the headaches they cause for maintenance and also warranty issues and the finance manager MARRISA TINKERSLEY said yes the extended coverage covers the lift, she even pulled up the contract and showed me the section that is labeled " lifted" to add the coverage and she explained that this is the contract they offer for lifted trucks to also protect the lift kit. so after that , I agreed. no brainer right? I mean it added 5,000 more to the cost of the vehicle but it was worth it. or so I thought. about 6 months go by and I bring the truck in for some check ups - I had some weird issues with the truck and the techs say the truck is fine - another year goes by I bring the truck in to this dealership again or the same thing, weird issues ( rough sound, tough suspension, transmission issues etc) I get my truck back they say its fine. so another 6 months go by and I go to a DODGE dealership and man o man the nightmare starts... dodge finds a TON of problems, and they find issues that were pretty old from what their techs had to say - so I bring the truck back to this chevy dealership to get help. my lift kit is mangled and I need to have other work done to it to check the transmission - well they refuse to help me because why? ... well they cant fix lift kits . so they tell me to use my warranty - but I am told that I may as well buy a new lift kit because the warranty company WONT FIX MY KIT. .... the very same warranty that I was told does cover my lift DOES NOT and this is told to me by ROBERT the manager in service. I was given three options. FIX it out of pocket. Keep it unitl it fully breaks and hope my car insurance covers it OR trade it and get out of it complete and take the deficit .... not joke. this is what I am told to me face. well fast forward and here I am 2 years later after this headache with this Chevy dealership now with a busted lift kit from faulty shock towers that failed and snapped - and I mean snapped off. I contact the warranty company and they tell me to have my truck inspected by another servicer and inspected by their appraiser. I play this game - I find a shop willing to work on my truck and I wait a couple of weeks to have an appraiser from the contract company to come out and they send my paper work in . so far the total is about 5-7,000 bucks of work to be done. and that does not include my engine, transmission, or steering system that needs to be looked at yet. this is just the lift kit CORNER STONE calls me back and to put it straight I am S**T out of luck and my claim is denied. why? because my truck is LIFTED and the contract DOES NOT cover the lift.... it only ALLOWS you to have a lift on the truck and not void any other maintenance to OEM parts like it normally would. THIS WAS NEVER TOLD TO ME or shown to me when I purchased the contract and my exact questions were if this contract covers the repairs of a lift.... MARRISA TINKERSLY sold this contract to me under false representation and lied to me as a consumer - even showed me the contract and presented the contract in a manner that would lead a consumer to believe that the trucks lift kit is covered. Corner stone said they are not liable for a company that misrepresents their product. understand that. this dealership has been very unhelpful. the only thing they did was take my truck in for a couple of days ( after I brought it in to them 2 previous times for this issue) to do a better inspection and give me a loaner truck for 3 days - great job .... Long story short. if you buy a modified vehicle DONT unless you get a better description of what contract you obtain. i was lied to on the true coverage and now i have a badly damaged truck and i have to foot the bill of over 7,000 dollars to have it fixed. i would give them a 1 star but they helped me a little bit so i give them 2. good luck - but go to a better dealership. i spent 60,000 on an amazing truck that is now a nightmare. do not do what i did read more

Bought our car 6 months ago from Steve Bishop at Sunset Chevrolet! Steve is an Amazing Salesman who will go the Extra Mile for his customers! He made us feel very comfortable in the whole buying process! I have brought the car for my plates and an oil change that experience was top notch as well! Service Department is fast and goes the Extra Mile for you as well! Comfortable waiting area that you can chill and wait for your vehicle to get serviced! There is an Older Gentleman who keeps the waiting area as well as the show room spotless...He is very nice! read more

Friendly, great customer service. Scotty Farman was very knowledgeable helping my family find the perfect car. This is the fourth car I have purchased from Scotty. With the lifetime oil changes and warranty I will be back for my next. read more

Well... With so many poor reviews... I just can't trust to buy from these guys. I am a woman and don't wanna get stuck is somebody trying to take it vantage of me. Not looking good for you guys read more

Good customer service. It took a while to take delivery of my used truck, but they took the time to do a proper safety inspection and fix the issues prior to my taking delivery. The General manager was great in making sure I was satisfied with my purchase and I hope to someday return to purchase a New Truck. read more

I bought car here and have only had it serviced here. That being said, I open my hood and 4 clips were missing from my overhead hood blanket, a week after I had my tires rotated one of my lugnuts is missing. I know they damaged another part of my undercarriage as well, but I didn't notice it right away because it was on the passenger side and I don't normally ride as a passenger in my car. I bring all this to Sunsets attention when I take it in for my oil change and they want me to pay for the parts they broke or lost. Your service 'technicians' lost, broke, damaged my car and I have to pay for the parts? Awesome customer service. I rather pay for my 'free' oil changes somewhere else. Thanks, no thanks. read more

My husband and I are planning on starting a family soon and needed to replace my 2007 Jeep Compass that was quickly becoming to small and inefficient for us. We began researching family friendly cars last week and had decided we wanted to look at Hyundai vehicles for their ratings over the last few years. We had heard that Korum in Puyallup was running a deal for Boeing employees and giving them and incredible discount on vehicles! So we went down wanting to look at the Hyundai Santa Fe, it was a nightmare. They ran us around looking at vehicles way out of our budget especially considering part of our loan for the jeep would have to be rolled over. The man that helped us actually had us looking at 40,000 dollar vehicles after I had specifically asked him to look at the numbers and work backwards so we wouldn't be looking at vehicles out of our price range! Later after three hours of horrible service, no one listening to my husband and I and a manager that didn't have time to talk to use we asked for our keys and they didn't want to give them back! The very new sales man wanted us to talk to the manager which up unto this point did not have the time or decency to talk to us. Needless to say when we finally left we decided to try one more lot, and boy am glad that we did! We were quickly met in the lot between 7-8 p.m. by a magnificent man by the name of TOMMY COFFEE! First of all his name is epic, but his customer service was well over outstanding. We immediately felt like Tommy was listening to our needs, concerns, financial restrictions and our emotions. He had us drive a 2010 Hyundai Tucson that was stocked to the roof with extras and let me tell you it was amazing! It felt secure, safe, comfortable and he let us drive it until we were really comfortable. Do you know how when you buy cars the portion filled with numbers is always a frustrating blur? Yeah well we didn't feel that this time, he really worked with us and the manager to figure out a set of numbers that would really work for us. Which was hard because with the roll over from the Jeep loan and our lack of a down payment because we are in the midst of fertility problems and have already been through one round our savings was tapped. But Tommy and his manager made it work! They found a way to make it possible for us to walk out with an upgraded car that night! Furthermore, the next day on our way to the fertility clinic in Seattle we noticed that the late night detail was a bit messy and that we hadn't noticed the night before when test driving that there was a very annoying and unfortunate chip in the drivers line of sight. We called Tommy that day and asked me to bring the car back in on Monday, upon doing so they had a vehicle for me to borrow while they re-detailed it and replaced the window. They were again amazing! We will never buy another care from anywhere else and will be sending all of our friends and family here in the future. From the growing Johnston family thank you very, very much! read more

This is a review for the service & repairs center - Andy helped me with my car when I received a recall notice. He was kind, helpful, and quick! I really appreciated his attentiveness and was very impressed with the speediness of the service due to just how busy it was on a Friday morning. I will definitely be coming back in the future, should any other recalls come up! Thanks Andy! read more

I have been buying all of my company vehicles (22) from sunset Chevy. Lesa ( commercial div) has been my contact there for over 10 years...i am very happy with my service and pricing...these guys take care of me ...Tell them Bob sent ya!... read more

Very disappointed in the level of service received. After returning a second time to have them correct the reinstalled steering wheel, it is still not correctly aligned. It was perfect when I brought the truck in to have ignition switch replaced. Service didn't even have the courtesy to respond to my text. read more

We purchased a premier extended warranty bumper to bumper on our used Tundra. The radio, navigation system went out. The warranty company will not cover it. I was told by the warranty company that radios are not covered. Sunset told me we signed the contract and it is what it is. We are out $244 in diagnostic charges with the Toyota dealership and it needs $3600 in repairs. I will never shop Sunset again, and I will tell everybody I know not to shop there. read more