I had an outstanding experience this morning at Sunrise Dental with Dr. Natalie Scott and her amazing staff. From the moment I walked in, everyone made me feel welcome and comfortable. Dr. Scott is not only highly professional but also very gentle and attentive, taking the time to explain everything clearly. The entire team is friendly, organized, and truly cares about their patients. The service I received was exceptional, and the office is clean and well-run. I highly recommend Sunrise Dental to anyone looking for excellent dental care and outstanding service! Thank you All!.. read more

Excellent facility! Staff is all great and welcoming. I made the jump to this practice after they did a beautiful job on my nephews teeth. I had a lot of work that needed to be done after a bad experience at a different practice. The girls here are all great and getting my smile back in shape! read more

I have been a patient of Dr Scott for some years now . I love them , they care they give me is incredible, I am a over the top anxious, the staff helps calm down and Hannah today was amazing and she made my cleaning experience more tolerable lol , we had great conversation . Thank you to all . Elena read more

In my many years, I've never had such great service and most importantly, no pain. I love the staff, the dentist is amazing.. You can bet l will be using them from now on. read more

If you want a dentist you can love, this is the one. This has been my families' dentist for several years. Veronica at reception is always great. I had a cleaning today with Cathy-great job. Last but not least, Dr Scott is the best. Let me add, dental visits have always been my achilles heal but not anymore. Be sure to get the gas if you need any work done-it really helps read more

Looking back at some of the other reviews I'm upset with myself for not catching on sooner. It started out well here. However the financial handling is what caused me to permanently change dental care. I can't be in a relationship with a dentist that doesn't get the billing process nailed down. Just like many others I would have surprise bills each visit. I didn't even do half the digging other reviewers did. No telling what types of crap I would find. It's sad when I've gone to other dental offices and they genuinely share their poor experiences with this office as well. Not a good look to be known as "that office". Find another place to get services folks. Update: I'm not referring to any missed appointments. I'm referring to charges from previous visits ... nice try. I pay for the top tier dental insurance. Which covers most of my dental expenses. For you to refer to any "extra charges they didn't pay for" is BS. Also, again... one missed appointment doesn't add up to $60+ dollars in past due fees EACH VIST?! Lol get real.... Keep making your snippy jabs at people calling your BS out on yelp... GOOD DAY SIR read more

I would like to commend Sunrise Dentist in Round Rock, Texas, for the outstanding professionalism and for superior care! I went into the office with a cracked tooth over the top pain! I was treated with such kindness and caring staff! Office staff was let's get you right back, dental assistant was so professional and understood exactly how I was feeling. Then Dr. Scott was just off the charts on top of my pain, my situation, and most of all the treatment to receive and moved quickly to get it addressed! Thank you, Eve Stryk read more

Let me begin this review by saying that Dr. Scott is an excellent dentist. I finally had to get crowns on two teeth with fillings that were older than Dr. Scott! She was very careful and thorough, and I look forward to many years of service from those crowns. That said, the financial practices of Sunrise Dental leave much to be desired. If a patient has dental insurance, Sunrise simply requires the patient to pay the portion not covered by insurance at time of service, and they take care of the claims. Sounds reasonable, and I trusted they were providing accurate information after they checked my coverage. It was only after they requested additional funds for a previous visit that I became concerned and researched my coverage and claims in detail. I discovered that on multiple claims for my wife and me, Sunrise charged us hundreds of dollars that the insurance company said they should not have charged per their contract. I brought the situation to the attention of the office manger, but was told several times that "that's just the way it is." It was only after I pushed hard for a complete refund of the funds in question, and contacted the insurance rep for my company, that Sunrise discovered they had been filing the claims improperly. To their credit, Sunrise agreed to resubmit all the affected claims. However, in return for my insisting that there was a problem, and getting them in contact with the right people at the insurance company to resolve the problem, Sunrise sent us a letter stating that they will longer be able to provide dental services to my family. read more

Dr. Scott and her team are wonderful. Friendly, professional and compassionate. I highly recommend them.

This is not a trustworthy dentist. Do not bring your business or family here. My family was at a different dentist for many years, and when he retired we switched our care over to Dr. Scott. In the two years that we were there, Dr. Scott either filled or recommended filling 30 + cavities between the four of us. In the past 10 years prior to being under Dr. Scott's care we had had maybe 4 cavities between all of us. To me, it feels like a money grab. She often recommends filling 4+ cavities at every 6 month cleaning that my family has been to. If, maybe, she is just a more aggressive dentist and acts on cavities that other dentists may not, when explaining the reason for needing so many fillings (often 5-7 at a time) she is extremely condescending. She explains the need for fillings to us as if we are children and will often question our self reported history, saying things like "IF you really are brushing twice a day, then...." If she was more respectful and came from a teaching prospective, showing x rays and explaining the need like she would to any educated adult, maybe it would be a different story. Would not recommend. read more

As a dentist I am always wary of where to go for for my own treatment. Dr. Scott exceeded every expectation. I was very impressed by the efficiency and quality of every aspect of my dental care. Kudos to Natalie Scott and her entire staff! I will recommend Sunrise Dental to those looking for a general dentist in the Round Rock/ NW Austin area. read more

I stopped going to Sunrise mainly because they always have surprise bills that they charge you with. I have cancelled all of my appointments with them about 2 months ago. Today they have called me for a confirmation for my next appointment scheduled for next week. It seems like their front desk doesn't even know what they're talking about and are just quick to charge you if you don't question them. Here I am cancelling an appointment I've already cancelled 2 months ago and the lady on the phone said that it would cost $40 for a cancellation fee and going back to the documents I've signed, you will only be charged for a same day cancellation. I am not about to go back and forth with someone who should KNOW their business policies. The next time I talked to someone else, she said the $40 is not for the cancellation fee but for my previous deep cleaning appointments that the insurance wasn't able to cover. The frustration was REAL! I had to get my mom to clear it up because I genuinely thought I was about to get over charged because it is my first time going to the dentist here in the States. Going to the dentist here cost an arm and a leg, so know that I work hard for my money and I don't play about it! Which is why I have chosen to go somewhere else because of how the front desk handles business and how comfortable they are just charging clients without giving a thorough and honest explanation. I thank Veronica for clearing everything up. read more

I am so happy right now, where do I begin. I had not been to my previous dentist for over 3 years. long story. I was referred to Dr. Scott and her team by one of my clients. Mine you I have bad anxiety with any dental work. I had my initial visit last week with Lucy, this girl is amazing, sweet, gentle even with the gum probe LOL . I met Dr. Scott she went over my treatment plan , explained everything , the pros and cons. She was so kind and sweet as well. Today I did my deep scaling all 4 sides usually I only do 2 at a time, but right after my initial visit I knew I was in great hands, I did not hesitate to schedule my first treatment appointment. Lucy did an awesome job today. Thank you so much !! I can't leave the front desk out of this because Veronica is a doll, she made me feel welcome, and relaxed with her greet and great smile behind the mask!! LOL I will be back and refer my family and friend. Thanks again for the great care you have given me so far. WICKED AWESOME in my BOSTON accent. Elena Rios Cantu 10/22/2020 read more

Love it here! Dr. Natalie Scott! Beautiful and smart! Son and I both came here to check up , cleaning! And of course I getting some real teeth for my 60th Birthday!! Lol read more

Dr. Scott is the BEST dentist I've ever had!! She is so very gentle with her patients and takes the time to really understand/meet their needs. I love how calm and composed she is throughout the process. She is very detailed and thorough in her work and only recommends what is absolutely needed for you. She truly seeks to look out for the best interests of her patients. She is the ONLY dentist our family will ever go to! Her office is very clean and well maintained. read more

To preface this, I was going to my previous dentist since I was a kid but I changed dental insurance and was no longer covered there so I went here. My previous dentist is a very respectable/knowledgable/caring professional so I have pretty high standards. I've had issues with my teeth in the past, my previous dentist was watching spots that would eventually need to be filled but I had kept them from worsening for over 8 years. Dr. Scott looks at my x-rays and tells me I've got 8 cavities that need to be filled immediately. It felt like there was questioning whether I had actually been going to the dentist twice a year for my whole life or if I drink a bunch of soda or something. Basically, I felt like I wasn't being listened to and that she thought I knew nothing when I tried to explain the situation. It felt pretty condescending and like she had no time to talk with me or listen to what I had to say. My previous dentist and Dr. Scott's approach to fillings/cavities are very different (different schools of thought), which is fine, but I didn't like how she handled the situation. I ended up having their office send the x-rays to my dentist for review, he said he wouldn't recommend getting any fillings - he's been keeping an eye on them and they hadn't grown since my last x-rays. Again, his approach is just different. The bad experience wasn't because of Dr. Scott's recommendation but rather, the condescending attitude and overall disregard for what I had to say. I gave this review 2 stars because the office was nice and dealing with insurance was easy. read more

Dr. Scott has been my dentist for several years now and I couldn't be more pleased and impressed with her care as well as her Hygienist.Dr. Scott takes her time explaining her plan of care and education on any future procedures., she takes her time and listens to any concerns I might have . I can't say enough about the staff , they are all friendly and professional in their jobs . When you first go in you are greeted by Veronica, who has such a warm and friendly smile of anyone I've ever met. Both Veronica and Melissa are very knowledgeable with dental insurance and can usually have your questions answered by the time you leave. When people ask me if I know of a good Dentist I refer them to Dr. Natalie Scott at Sunrise Dental. read more

I LOVE Dr. Scott. Her staff is friendly, helpful and professional. I sadly had neglected my dental care for a few years since moving to Texas in 2009. I needed some significant work and Sunrise Dental gave me a treatment plan that was broken into 5 steps and made it somewhat affordable. I won't wait four years again! I promise! Been a patient since they opened and have referred several others to Sunrise Dental. read more

Wonderful experience! Great explanations of issues and quick to get an appointment. Would definitely recommend!

I have been seeing Dr. Scott and her staff now along with my fiancé and son for about 2 years now. They are all incredibly nice, friendly, and professional. They treat you with respect and courtesy and make you feel as comfortable as possible. Highly recommend! read more

I just had dental work done at Sunrise Dental, and it was probably the best experience I could have asked for. The staff was incredible, I loved Anna. We showed each other pics of our kids while I was waiting for my mouth to numb. Dr. Scott is the thorough, and patients, and explained everything to me so I understood the process. The office is great and the location was convenient. I'll be going back to get more work done soon. read more

The entire staff is friendly and welcoming. I'm always treated like family and they show that they actually care. Dr. Scott always takes the time to explain what's happening and ensure that I'm comfortable with what she's doing. I won't go anywhere else. read more

Dr Scott and the whole team are awesome! Excellent service! Location is very convenient and setting up schedule is very easy. My entire family is coming here for dental appointment/ work. read more

Dr. Scott is amazing! I've never had a dentist take such care to help me get to my best dental health. I've been coming here for several years now and all of the staff is very caring and helpful! read more

I recently had dental work done at Sunrise Dental and was extremely happy with the experience. Dr. Scott and staff were friendly, professional and informative. The office is very comfortable and easily accessible. If you are looking for a dentist - I highly recommend you give Sunrise Dental a call. read more

Dr. Scott and her staff were so friendly! She made me feel at ease, which is so nice since I'm usually really nervous. Her facility is so nice and new and clean as well. My whole family goes there now. read more

We are annoyed by the inconsistency of the bills we get, constantly having bill surprises, even after they do dental insurance verification. Our dental insurance has not changed, yet Sunrise Dental makes constant bill surprises. read more

Just took my 4 year old to Sunrise Dental to fill a cavity I noticed. In and out in no time. The doctor and staff were very friendly and have to say by far the best dentist office I have been to in a while. They were real good with my son and explained everything to him in a way he would understand. Definitely recommend. I'm switching my other son over too. read more

My son has a cleft lip and palate and, needless to say, a very complicated situation with his dental and orthodontic care. After several bad experiences with other dentists-- many of whom would not communicate with the orthodontist-- we tried out Dr. Scott. Our experience was fantastic. Her office is great and everyone in it is extremely polite and good communicators, which is so important to us. They made us feel comfortable and explained everything they saw and wanted to do. We just had such a good experience with Dr. Scott and her staff. read more

Dr. Scott and her staff are very patient, friendly and professional. My experience and expectations as a new client is second to none. It's always hard to move to a new town and find a new Dr.! I fully recommend her . read more

Dr. Scott and her team are not only super nice, they do excellent work. I'm so lucky to have found them through reviews on Yelp. I used to hate going to the dentist after a horrible experience as a kid, Dr. Scott has given dentistry a whole new meaning. I never feel a thing, I'm even going to start taking my 2 year old as well. Make an appointment, you'll be glad you did! read more

Another great experience at Sunrise Dental!! amazing staff and Dr. Scott is the best. I'm in the medical field so I know how important it is to have an amazing staff and Doctor. AAAAA+++++ best dental office in Round Rock in my opinion!!! read more

A friend of mine recommended Sunrise Dental after I had a bad experience with another dentist. Both he and his wife had glowing words for Dr. Scott. Even though I live a good distance from the office, it has definitely been worth the drive. Gena, up front, is warm and welcoming, and always smiling. Anna, the assistant is very gentle and helps you relax. And Dr. Scott does great work (with a perfectionist streak, which I enjoy in a dentist!). I definitely recommend!! read more

Dr. Scott and her staff are the "BEST"! I know most people are like me and are not too keen on going to the dentist, but honey let me tell you this was the best experience I have ever had visiting the dentist. I would highly recommend Dr. Scott to anyone. You can tell that Dr. Scott has a passion for what she does. I am TEAM DR. SCOTT! read more

Dr Natalie Scott and her staff are always friendly and always greet you with a smile. Never have to wait more than a minute when enter lobby. read more

I would have loved to give them a try, but I couldn't get past their online questionare security page.

Dr. Scott and her team are amazing. When I first came in, I had all had a lot of apprehensions about dental work. But Dr. Scott and her team put me at ease and not only got my teeth in great shape, they gave me my smile back. And for that I will be forever grateful because she doesn't know how much it really means to me to be able to smile without having to be self-conscious. I just want to say thank you and she now has a lifelong patient. read more

Excellent excellent excellent! Great dentist and staff! My husband and I have had excellent service at this location! Would highly recommend to anyone! read more

Dr. Scott and her staff were extremely nice and professional. I am definitely pleased with their excellent level of service and I would recommend this dental office for all of your dental needs!!! read more

I love the staff and Dr. Scott. They are very gentle and all so sweet. I love how the receptionist knows me by name and greets me even though I just started going there. The hygienist was Jessica, I believe...and she was so sweet and gentle when she was cleaning my teeth. What stood out was that she was explaining her every move so that I would be aware and not freak out over the sharp noises. Dr. Scott is also very soft spoken and gentle and always shakes your hand and acknowledges you. She listens to you and your concerns and she even knew exactly what I was talking about when I couldn't articulate it and described what I was feeling better than I could myself. Thank you to everyone there. It's always nerve wracking going to the dentist but it's always a pleasant experience when I'm there. Not to mention, the receptionist is very well versed with your insurance and what is covered, what is not. She always comes to me with a breakdown before starting the service and it's so refreshing to have someone who goes above and beyond for you by contacting your insurance company and break it down so you can actually understand it. Thank you! read more