Ok, I hate leaving negative reviews, but sometimes it has to be done.
So I've been to 3 other sunright Tea Studios multiple times, so I have some level of expectation from this chain.
Sad to to say, this location is probably the worst one I have been to.
Actually, my experience here was one was pretty bad compared to most boba shops. Why may you ask? Let me tell you a little story,
You may skip to the end if you don't like reading.
So this happened last weekend. Just had a wonderful Easter lunch and was spending time with family who I haven't seen in a couple months.
Was having a good afternoon and wanted to treat everyone to nice boba treat.
Lucky for me, they were running a promotion of a BOGO if you did a coloring page. I had spent the previous night coloring a masterpiece! Recalling back all the coloring skills I had back in elementary school as well as my collage art classes. Fighting through hand cramps and stress from using only a basic 12 color pencil kit to make my multicolor work of art, needless to say, I was looking forward to presenting my work to get a well deserved delicious drink bonus. Already had my eye on their Dubai chocolate frosty drink.
Sunday was going great, feelings running high, until my GF and I walked into this place. Got up to the register/kiosk to order. The kiosk had nothing about the BOGO so we had to get the attention of the lone worker to help.. If help was the right word...
We rang the bell and waited for a bit before the worker came.
Long story short, he said he was not trained for it and had to text his manager. He just left and continued to make drinks since there was a lot of people waiting around for theirs and I could see the online orders printing out, adding to his work load.
So we waited, 5 mins, 7 mins, 10 mins. nothing. No acknowledgement. No communication. meanwhile a small line had formed behind us, and I was feeling the social anxiety. I got the workers attentions and asked if there was any progress? He said the manager hasn't responded. I asked if he could call her instead of texting. He said he was too busy and left us there...
W.....T......H....
At this point, we stepped to the side to allow people to use the Kiosk since we apparently weren't helped. We waited like chumps for another 10-15 minutes, no acknowledgement, and at this point I got Hangry.. So I made a joke with my GF that I could probably order a pizza and get it before this guy helps us. Hahaha.. funny joke right?
EEEEHHHG! wrong...
since that's exactly what happened!
I ordered domino's pizza. We kept asking for help but the workers basically didn't do anything. When my app said my pizza was ready, that's when I knew we just wasted our time. 45 ish minutes for nothing. On our way out, my girl friend was nice enough to let people know who had the coloring pages in their hand that the worker doesn't know how to apply the discount, and that we waited for almost an hour. We considered going to the Fullerton location but at this point my Hangryness was at peak. I'm over it. So we left frustrated, angry and disappointed. I had to let my family know that there was no Boba for anybody. Much disappointment since everyone was looking forward to a nice tasty, frosty drink. Made me feel like a big L.
Why would management run a promotion and not train workers for it?
Why was there only 1 worker on a busy Easter Sunday?
Talk about bad planning and training.
Ironic thing is that they had the advertising for the promo right next to the Kiosk! SMH.
They should have called this place "SunWrong DMV". Nothing going right, no help and long lines.
They almost ruined my day, but at least the pizza didn't let us down.
-- So in conclusion, be wary if you come here especially if there is a promotion, order online and expect a wait during the weekends. read more