This is a combination convenience store called "TrueNorth" - with a Shell gas station…read more Stopped in one evening to pick up a couple bottles of V8 juice and bottled water to take back to my hotel and keep in the mini-fridge. As a convenience store - it has all the convenience store goods: sodas, beer, bottled water, coffees and teas, snacks, newspapers, toiletries, and more. #TrueNorth #Shell

We recently stayed in Independence for a couple nights on a fam' roadtrip. We stopped at this Shell…read morestation on our way out of town to head home. There were plenty of pumps for an easy fill-up. Inside, the store was bright and clean, with clean bathrooms as well. We were tempted by the "Fountain Drinks 89-Cents, Any Size" signs, and grabbed a round for the fam', plus some final candies for the road home. But at the checkout different signs read that the 89-Cents deal was only for gas loyalty club members. Since we don't have this chain at home we though awwe, full-price sodas it is. But the kind clerk without question overrode the register to give us road-trip'sters the stellar soda deal. What a sweetheart! We are planning another fall roadtrip to the Independence area, and will stop here again to fill-up, and sign up for the gas club before we do so we can legit partake in bargain sodas next time. :-)

I come to the location at least three days a week. The staff is always friendly to me. I get…read moregreeted promptly. The bathrooms are clean. The shelves are stocked. The fuel price isn't too bad. This location is always busy. And normally busy means employees tend to have attitudes. Not this location. I enjoy coming here.

First time coming here to grab some food and drinks after a rough day in Cleveland. It was great I…read morecame here because it was customer appreciation day and I got treated extra special. Clean and convenient store right off the highway. Easy access to the roads. Plenty of cops hang out here too! Plenty of gas pumps.

Employees attitude towards the customers, I believe his name tag said "Kev" on it. He was very rude…read moreand unprofessional. I had asked about the restroom because I know some gas stations keep a key at the register for them and he was very rude about it. And then when I went to go purchase my energy drink he demanding I slid the drink closer to him he was very rude and unprofessional it seemed like he hates his job and it was just an overall unwelcoming environment.

This morning at roughly 10:15 am I was dispatched to this location to retrieve a delivery order for…read morea customer named Stephanie. I arrived a few minutes early and approached the right side of the counter where the employees enter. I waited to be acknowledged for roughly 2 minutes by the 2 women behind the counter. I finally say " I am with DoorDash and I am here to pick up..." and then the women in the neon reflective vest snaps at me "you're just going to have to wait ". So I stand there waiting while noticing the sealed delivery bag no more than 5 feet from me behind the counter. At 1 minute past when the order is promised to be ready I say " may I please have my order?" The woman in the vest becomes irrate. " I told you to wait! I am busy!" And other statements I can't recall. I respond with I did wait. It's late." The other woman behind the counter joins in " you need to unassign yourself from the dash and leave now!" So I get on the phone to report it to DoorDash. While I am on the phone and after about another 5 minutes the woman in the vest comes over and picks up the sealed delivery bag and moves it 5 feet and says" there you go." I do not know why the employees at this location felt it necessary to treat a delivery driver contracted to delivery product from their store to their customer so poorly. Terrible experience just trying to do my job with your company!

They refused to use bathroom need to check of that legal when they selling food thereread more

The lady in the morning, is rude, crude and obnoxious, talk behinds people back. They say there is…read moreno restroom, but there is...everything in the store is marked up...

Very clean and organized establishment. For Shell, gas price was great compared to other gas…read morestations nearby. So easily accessible and close to the freeway. Many stalls so I have never had to wait to pump gas! They did take away the car wash though

Some employees are really rude and the ones who aren't rude are overworked. They complain about not…read morehaving enough employees yet when I walked in all I see is employees now with attitudes and a manager that's not so nice to deal with.

What a toilet this place is!!!!…read more If you appreciate feeling as though you are in the Southside of Chicago or the slums of detroit, you will feel right at home here!! The place is filthy inside and out The staff are a joke too busy texting or talking on their cellphones to attend to customers!!! They wont bother to set the pump even after prepaying it takes two or three times to go back in and tell them to set the pump.

I really appreciate these guys! I needed to diagnose a front-end suspension problem. I asked for…read morean appointment and Al told me that it would be a week before they could get me in. I asked could I drop the vehicle off and they could check it when they got time that day. I dropped it off at 8:15 am the next day. He called me by12 pm with the diagnosis and did it for no charge.

The staff here at this Speedway is always really friendly. They do tend to always have at least two…read morepumps out of order. If you come in on a late night on the weekend there is usually a cop here for security. I'm not sure if that's because of the neighborhood? The employees are behind glass as well so maybe the neighborhood is not as good as I think LOL but it seems pleasant enough to me.

Coffee here is actually good. Perfect road trip joe. This is literally the only gas station coffee…read morethat isn't horrid to me. The House Blend is the choice to make. Other than the coffee here, i just pump and go.

I have always trusted Roy at Marathon in Brecksville. Today he went out of his way to pick up my…read morewife and her car when she had a major tire blow-out and I was not available. We have lived in Brecksville for over forty years and we have always been able to depend on Roy and Joey! Gene Benedetto

If I could give this place 0 stars, I would!!!! Never ever go here!!! The new OWNER, Steve, was…read moreextremely rude to me. There was a crack in the intake causing it to not run right, I jerry rigged it with some duct tape so I can make it there and it worked like a charm. I wanted him to replace the part that was cracked and a new air filter. Well I waiting 2 1/2 hours, after it was done, and I went to go check if everything was ok, the duct tape was still there with no new part. I confront him about it and he told me, "what do you want me to do about it the part is unavailable smarta**". I said, " Then tell me that". Then he said "well the parts takes 3 weeks to get". Which one is it Steve, you can't get it or or you can?!?! Then preceded to kick me of the property. Never tried to fix or inform me that they couldn't fix it, just told me it was done and to send me on my way. I was never once rude or difficult just frustrated on how incompetent this new owner was on being professional. I even recommended they epoxy it considering they couldnt get the part right away for a temporary fix. Couldn't even do that. So after that happened I found the part online at an autozone 10 min away from me and I will be doing it myself. I can not believe I was treated this way. Never go there new owner ruined it... so disappointed....

FILE A Complaint to Consumer Affairs, here: https://consumeraffairs.cuyahogacounty.us/…read more This is a formal complaint about Speedway, 5122 Turney Road, Garfield Heights, Ohio, 44122. Speedway poses an imminent threat to public health and safety. The establishment is not complying with CDC and Ohio mandates to limit spread of COVID 19. Customers are allowed to enter the store with no face covering and employees including the manager, wears face coverings below the nose and mouth. The convenient store is filthy dirty including consistently wet and sticky floors, unsanitized checkout counters, and food and beverage stations. Date of Visit: Dec. 24, 2020.

Disgusting! Every time I go into this place the floor and counters are filthy. It wasn't even…read moreNoon and it was nasty. They must never mop the floors because they are ALWAYS sticky. This place needs a serious cleaning from top to bottom! There were at least 7 people working in there but nobody was cashing people out or cleaning up. It took forever for someone to finally cash people out. Three people were behind the counter and only one was working the lottery line and she was moving so slow. Two customers sat their items down and walked out. Horrible customer service. Avoid this nasty place.