I have been using Sunnyvale travels for more than a decade now and every time I work with just one person - Manisha!! She is outstanding, empathetic and very very supportive. She is patient with our changing asks, and she tries her best to get the best possible fare. It may not be the absolute cheapest, but you can be rest assured that you are getting the best support from an agent. One E.g - Last time Singapore airlines delayed my first leg from SFO to SIN by 12hrs... I had to struggle with them for 4hrs in the middle of the night to get my 2nd leg properly rebooked. When I got it eventually, we were spread all over the flight, this was especially an issue since we were travelling with a 6year old. Manisha fought with airlines and made sure we got the best seats and ensure that we were all together again. She also took care of our meals as always. On the way back, we had an emergency and needed wheelchair at the last minute, all I did was contact Manisha and she made it happen in just an hour's time. If you are shopping and want a person whom you can trust will support you, look no further than her!! read more

Manisha ji is amazing! She suggested direct flight tickets via Air India with a 17 month old toddler and it was the best flight experience. Previously, we wanted to book another airline with a layover but Manisha ji explained that that is more complicated and made our travels lot more easier. I worked with her few times in the past and it has always been a pleasant experience. Please be patient and kind and I assure you that you will get the best experience. read more

I've been using their services for years now and Manisha has been an amazing partner for us. Always helpful, informative and pro-active. From last minute changes (while in another country) to urgent bookings, we've have always depended on Manisha time and again to help us out and she has always been super helpful. Thanks Manisha!! read more

Best Service by Bijal and team. Very helpful and prompt response. I m regular customer from 2015 read more

Outstanding service by Bijal!! have been booking my tickets with her for last few years! she has always provided us with the best fares and been very helpful! she has gone above and beyond her duty as a travel agent! i called her from India and she was available to answer my questions even when she herself was on vacation!! I completely trust and highly recommend her for any of your travel needs for a hassle free and smooth transaction from beginning to end!! You rock Bijal!! Keep it up!!! read more

Manisha from Sunnyvale travels has been handling our travel for more than 20 years. She is the best travel agent we have ever had the pleasure of dealing with. She has helped us in some emergency situations too. Manisha is a very responsive agent and she makes every transaction 100% stress free. Our go to travel agent...Highly recommend!! read more

I got Sunnyvale Travels name from one of my friends and they were very good. We got our tickets to India (from San Francisco) through Singapore Airlines during Christmas holidays which was peak season. The price was very good and the process was very efficient. Singapore Airlines is of course very reputed airlines. I was getting much higher prices through expedia. I would highly recommend Sunnyvale Travels to anyone planning a trip to India from US. read more

My go to place if I want my travel arrangements taken care of without a hitch or much intervention. My go to there is Bijal :) such a sweetheart who goes above and beyond and thinks through pretty much everything for you. Have used them to do all my international travel bookings for more than 6 years now, so my stamp of approval is tested :) Thanks Bijal and Sunnyvale travels! My travel needs are more than taken care of for life and with quality and seamlessly read more

I have been utilizing Sunnyvale travels' services for all my international travels for more than 5 years. Bijal Shah is the person who works with me and she has been exemplary in her work. She has worked with me on various emergency situations and always have been perfect in delivering the needs. She provides you with various options to choose. In case of any changes or corrections, she takes care of it till it is completed and make sure that you are 100% satisfied I strongly recommend anybody to work with Bijal Shah and Sunnyvale travels for their travel needs read more

Great service and great price . Whatever time of the day for them , they are always ready to help . I been using them from past 16 years and working with same travel agent Bijal Shah, she is amazing and always ready to help. I never faced any issue and strongly recommend them. read more

Almost 19 years now that I have been using Sunnyvale travels for my travel needs. It's always good to see and hear from the same travel consultants over the period of time. This time my travel needs were taken care of by Halima Valani, courteous, professional and knows what customers are looking for, she was thorough in her approach, provided all the options for me to decide. I highly recommend this travel agency, the good thing is they are very competitive to other online travel websites. Thanks, Sunnyvale Travels. read more

An amazing gem of a business in our Sunnyvake. I've used them for over 20 years. Manisha is my personal agent. I can ask her for what I want, and get a whole slew of choices, all at the cheapest, most economical prices. She'll hold the reservation for me, wait for my selection and then book it. She's very clear, transparent and no hidden agenda! I love the agency!!! read more

Most of my India travel bookings have been through Manisha of Sunnyvale travels. Did 5 tickets to India before the pandemic hit. I ended up canceling 4 and postponing 1 ticket. All were done quick and easy without any stress. Got the refund in time for 4 tickets. After few months, I ended up canceling the other ticket I postponed. Though it didn't happen on time due to some miscommunication, Manisha immediately apologized and processed the refund. Again this December, I booked 2 tickets to India and it was a breeze. Manisha helped with the whole new process due to the pandemic and was very responsive every time I messaged or called her. She kept making sure that all was ok until the previous day of travel. Thank you! I will definitely continue to book through you Manisha! read more

During the pandemic travel Manisha from Sunnyvale Travel was awesome from intl booking for India to domestic flights and fulfilling all the Covid requirements. She walked me through including prompt email, text messages. Thank you Manisha for the amazing support!! I will always do my bookings with you. read more

Manisha is great got me a reasonable deal when online airline website prices were high. she also followed u to make sure India entry forms were ready read more

I would like to put on record the excellent service I received recently from Aman for booking my wife and my tickets to India. Although we were doing business with Sunnyvale Travel for the first time, Aman was so amazing on the phone as if he knew us for a long time! He very quickly understood exactly what we needed and after that he took the initiative in proposing cost saving measures, shared his experiences in guiding and spent additional time to take up with the airlines to clarify/ensure that we got exactly what we wanted without any ambiguity. I thank Aman for his exceptional customer service! read more

If you are looking to book tickets to India, look no further than Manisha at Sunnyvale Travels - simply the most amazing agent I have ever known. Super nice, personable, always goes above and beyond to help you find the best option. Even during the testing pandemic, she had strived so hard to help us out each and every time. Sunnyvale Travels is lucky to have someone like her in their team. Very high work ethics, super prompt, serves you with a smile, GO Manisha! read more

Looking at all the great reviews, I contacted Sunnyvale Travels multiple times and was directed to Bijal. She did not seem very cooperative and was not ready to email any flight/itinerary details. And though I had emailed her all the details of when I want to travel and the dates that work for me, she did not provide the rates for those dates, she was a bit rude to interact. Finally I gave up. Very disappointed with the customer service. read more

I needed to travel to India in an emergent situation and was unable to figure out the tickets online on my own as I was panicking. I was referred to Sunnyvale travels by one of my friends and this was the first time I was using their services or for that matter any travel agent services. The entire staff was so proactive when I let them know about my situation. This five star review is for Manisha who kept in touch with me constantly and ensured that my travel was smooth. I reached in time to meet my dad for one last time. In the most panicked situation, I got the much needed support from Manisha and Sunnyvale travels staff. I sure will use their services for my future travels. read more

Excellent Help from Bijal & Sunnyvale travel Prompt response , Bijal Shah Gave good Fares for Air India, & Always provided Good Advice from her rich travel experience. Booking process was seamless, Fast Bijal will always think & Advice which is good for customers!! Would recommend Sunnyvale Travel.. read more

This is a long overdue review. We have been booking tickets with Bijal for many years. Bijal's service has been outstanding, and she has always offered us the best possible rates. She is very knowledgeable and keeps herself appraised of changes in the industry. During pandemic we had to travel multiple times, Bijal was always there to guide us through challenging situations and made our travel as smooth as possible. I highly recommend Bijal and Sunnyvale Travel for booking international travel. read more

I have been a happy customer of Sunnyvale Travel since 2002. They have always been able to get me the itinerary I wanted and they helped me choose between multiple options. I would like to specially mention Manisha. She has been our contact at Sunnyvale travels since 2012, and has been able to give us the personalized attention that is unthinkable in this day and age, and is impossible to get with any online travel booking site. She has been extremely responsive and available, and has been resourceful with last minute travel changes. In many instances, Manisha has negotiated with the airlines on our behalf to reduce rates and waive change fees. We are extremely happy with the level of service from Manisha and Sunnyvale travels and would recommend them to anyone. read more

Worst customer service. called couple of times and had to follow up couple of times. wasted one week and now the ticket prices are up. such a waste of time. very disappointed read more

I had complex tickets with very unique requirements. Along with that there were last minute flight cancellations. Manisha was on top of everything, very responsive and ensured my travel goes as smooth as possible in these tough times. I had a great experience and would highly recommend Sunnyvale Travels and Manish to book your next travelling needs. read more

"Manisha is a rockstar!! I was dealing with a complex family travel itinerary to India but Manisha made it quite seamless. I also had to reschedule our tickets and despite that being a busy travel time, Manisha made it possible with as little Air India reschedule fee as possible. Manisha is very creative in the way she puts together an itinerary and simply awesome to work with!Sunnyvale Travel has always been my go-to travel agent and they have delivered every time I've used their services. I would strongly recommend Sunnyvale Travel with a five star rating!!" read more

Excellent customer service!! Cannot thank Manisha enough for all the help she provided !!! I have been using their services for 2 decades and would definitely recommend Sunnyvale travel to everybody in the Bay Area!!!!! read more

Between earning trust, respecting the customer, timeliness & professionalism, it's SO easy to rule them out. When they have to "get" you (as if you're a fish), they are sweet and sweet talkers. But, should you be so unfortunate as to book a ticket and request them to cancel it (even if you lost a few hundren dollars)....aah...the drama begins. The tone changes and they treat you like S*^T. Please do yourself a favor: try your luck elsewhere. read more

There are total nine reviews on Yelp and all of them one star. So my giving them three is little bold step. I recently booked a ticket for my wife thru them. Now when I say them, I mean thru an agent called Pooja. What I gather is they all work independently and they will not serve you if your agent is not there and ask you to drop an email to her. This is kind of bad because outside people see Sunnyvale travels as a company. Luckily my agent was nice. She really worked hard to find me a good fare. Was very professional and followed up until everything was complete. Even though it was an e-ticket, I got a printed ticket and receipt in mail couple of days back. Overall it was a smooth experience apart from when my assigned agent was away and I had to talk to someone else. read more

Too bad I didn't check out Yelp before calling these guys ... I am not at all surprised to see that these guys have a consistent 1 star rating on Yelp. I am sure if there would have been zero or negative star rating they would have got that as well! My story - I called Sunnyvale Travel yesterday to check if they had good deals to India for the dates we were looking for (Rep Name: JAMILA) She suggested a deal and told us that she would block it for a day or so. We happened to find a better deal over orbitz and booked it yesterday. 1. As a courtesy I called her this morning to let her know that we went for another option so that she could use the ticket for someone else (I guess I was just being nice) When I told her that we went ahead with another option she started inquiring about the deal we got (VERY UNPROFESSIONAL - AND REALLY NONE OF HER BUSINESS) 2. I was kind of irritated at her tone as well. I told her that my husband booked the ticket and I didn't have much details. To that she said "Oh really, how can it be that you don't know the details". Was it so difficult for her to understand that I was not interested in giving her the details and was just trying to be polite instead of telling her "Its none of your business". 3. At this point I just wanted to get off the call and was repenting I even called her. So I told her "Anyways I just wanted to call you as a courtesy so you can unblock the ticket" to which she replied "This is not a courtesy call" At this point I was extremely irritated!!!! I asked her if it was an obligation to book the ticket through them to which she squeamishly said "No". I told her usually people don't return calls the way I did which apparently turned out to be a bad idea because of her unprofessional customer service and that she needs to work on her skills as a rep. I am really surprised that these guys don't get the basics of customer service. Just think about it - even though I didn't book the ticket through them I would still have remained a potential customer for my future trips. I might have even recommended them to some of my friends in the future. Well, now see what they got out of me - A bad review on yelp and I will also make sure all of my friends stay away from these arrogant guys. Additional pointer if you are browsing yelp to look for travel agents, you might want to check out some online options. It turns out to be not only reasonable, but also very flexible. Check kayak.com, orbitz, expedia, travelocity, hotwire, makemytrip and you will probably find better deals than what the agents would offer. Also looks like the airlines have good deals on Tuesdays & Wednesdays that you might want to keep in mind. read more

If only there was an option on Yelp to give zero starts Most tiring, frustrating and highly irritating experience. Do yourself a favor.. and simple book a ticket yourself using cheapflights or expedia etc.. instead of wating time with these travels. I booked 2 tickets for my parents. At first the lady Manisha was very responsive with fares, as soon as I decided to go for the tickets, her response became SLOW. A mistake was made in an alphabet in the my father's name. It is still understandable considering human error. But the grueling process to get the name corrected was Frustrating. Manisha told me she would 'take care of it.. " I checked with airlines to make sure alls fine and they still had the wrong spelling!!!! She was careless, extremely Rude and worst of all - if she leaves office by 2 or 3 everyday someone else should be able to tc of her undone tasks! I had to call and email again and again to Manisha to get the spelling corrected. The last resort was to call her manager and thats when she freaked out and decided to finally help. The seating arrangements were not confirmed even though I was told they were done in the first place. I made a mistake in not going through the reviews on Yelp before going to them, since was suggested by a friend. And yes, if you are lucky to have a good experience, consider yourself really lucky! read more

First of all zero stars!! I recently booked flights for my family through Sunnyvale travels from SfO to Delhi via Emirates..I am surprised they are still in business, the absolute worst customer service that I have ever encountered. First of all my agent Jamila put in wrong contact information for me and when I called with any questions-- run around like no other. Another travel agent did maintenance on my reservation and input wrong passport no. for my babies even after I send them in writing. I only found out when I called the airlines to make sure my other info was input correctly. As of now I have been trying to have someone call me back with a correction they were supposed to make for 1.5 months and no body even calls me back after repeated assurance that someone called Amar will call me to keep me posted. My flight is in 2 weeks and I guess I will have to go down and talk to someone in the office and get the correction made. So a lesson learnt the hard way. I should have read the yelp reviews. read more

Customer Service is pathetic...I booked a round trip from SFO to DEL with Asiana airliens. On my way back due to delayed domestic flight i missed my flight from DEL to SFO. My agent did not do much to get me another flight, there were seats available in next flight but she asked me to pay $900 which was way too much. I finally paid 700 directly to asiana and got my ticket. read more

This review has been long over due. I have been booking all my international travel tickets from Sunnyvale Travels for past couple of years. In all these years I have been working with Jamila . Jamila, is outstanding and great to work with. She has always helped me get the best travel itinerary all these years. You can work with her either via phone or email. She is prompt to respond. She is tireless , willing and patient to try out all the dates/ routes and airlines that I suggest . :) Kudos to her !! Great job Jamila keep it up. read more

Compare to other travel companies definitely they are better. They do have a model of assigning an agent and all customers will hv to work with them. At times there may be a situation when u r assigned agent is not available and proper update is not provided. We do need to understand these services are personalized and even if other agents talk the sense of satisfaction may not prevail... They have served my purpose of all ticketing needs including last minute requests (business/personal) flawlessly. I learnt one thing - it is better to communicate via email to get our response faster instead calling them and waiting on the queue. read more

It's interesting to see the reviews here. It feels like a hit or miss. May be it is to do with which agent you get and what was their day like when you did your booking. I had a very positive experience today. The agent, Narmada understood my travel needs and laid out my options very clearly. She went through what each option has to offer, layover diff, cancellation policies etc. She later worked on it and got a better deal than before, with a minor change to my travel schedule. All these may seem like a normal expected experience with a travel agent. But, in reality it is not that common to get an experience like this! read more

This rating is specifically for agent Debjani from Sunnyvale travels. I have to say I was super skeptical about Sunnyvale Travels, but a friend of mine had suggested I contact Debjani. She was a professional from the get go. I had a couple of permutations and dates I wanted her to try and she got me such a wonderful deal on Cathay. Since we were contemplating flying through Dubai we kept going back and forth on our bookings as well- Debjani was super understanding and the whole process was truly hassle free in my opinion. She got me a better deal than what I was seeing on most websites and that too at a very busy time of the year. I would definitely recommend her to anyone. read more

Like many others commented already, yes the agents are rude. Based on the review, I asked one of the agent to please spell out our names that she used for the ticket. She was really pissed off and kept saying "that what I have been doing". Well she wasn't, just because she knows how to say the name doesn't mean she wrote it down correctly. I had the same experience as Aalok S, so quoting him " What I gather is they all work independently and they will not serve you if your agent is not there and ask you to drop an email to her. This is kind of bad because outside people see Sunnyvale travels as a company" Another thing, you have to go to their center and collect the ticket. What happened to emailing itinerary/boarding pass. read more

I've been a loyal customer to the Sunnyvale travels for the past 8 years and recently I've had the opportunity to work with Manisha and I'm very glad I did! I had to reschedule my travel due to a family emergency and Manisha promptly worked with airlines and got me the flight with the best connections for a reasonable fare. On top of that, she suggested me to contact the airlines directly to see if they can help with discounting the penalty fee and to our surprise - they did. She was courteous and kind enough, and went the extra mile to assist us. I can't thank her enough for the excellent service throughout, she is very knowledgeable, attentive, extremely efficient and caring. Thank you Manisha for listening to all my concerns with a great deal of patience. I know I would simply call her for my future trips :-) read more

I always buy my tickets from Bijal Shah at Sunnyvale travel. She is very soft spoken. She will always give me flights which will fulfill my request. Plus she will nicely explain me all the rules about tickets which we generally miss while buying online (worst part of buying tickets online. I hate it. ) love Sunnyvale Travel service. read more

Over the years( 17+) Manisha has provided the best rates and stellar service . Absolutely recommend them as the best travel agents especially for tickets to India read more