We cannot thank Amy Tan enough for the truly unforgettable trip she planned for us. This was a last-minute getaway with some very unique circumstances, and Amy handled everything with such care, thoughtfulness, and expertise. She not only made it all come together seamlessly, but also saved us a few thousand dollars by choosing the perfect hotel and ideal travel dates. From the very beginning, we felt completely taken care of--and that feeling stayed with us the entire trip. What could have been stressful turned into something incredibly special. The experiences she planned were beyond anything we could have imagined. We spent our days laughing, bonding, and trying new things--ziplining through the jungle, ATVing through forests and shallow rivers, and even swimming half a mile through a breathtaking cenote. We saw dolphins and sea turtles, visited a beautiful Mayan village, and enjoyed some of the most authentic and delicious Mexican food we've ever had. There were also so many magical, unexpected moments--like spending time with monkeys and deer, and even spotting a massive wild stingray. Every day felt like something out of a dream. What meant the most to us, though, was how safe we felt the entire time. As someone who is usually a very nervous traveler, I can honestly say I felt completely at ease. Amy created an experience that was adventurous and exciting, yet always grounded in a deep sense of safety and trust. This truly was a trip of a lifetime, and we are so grateful to Amy for making it possible. Her attention to detail, her ability to understand exactly what we needed, and her genuine care for her clients set her apart in every way. We will be talking about this trip for years to come--and we cannot wait to work with her again. read more

We planned a two week trip to London and Paris with Amy's help. She was extremely professional: knowledgeable, helpful, friendly, accommodating and available. I did not have one single negative interaction with her. During our trip, I called her once in a panic because I couldn't confirm a prearranged taxi to get to our train, and she responded even though it was midnight, California time. I cannot say enough positive things about her. We will most definitely go back to her for future trips! Oh, and YES! Our trip was amazing! read more

We've used Planet Hoppers for all of our travel for several years and I cannot recommend them more highly. Amy and her team are outstanding and have worked with us to arrange international sporting events, world wonders and even impromptu weekend getaways. All the details and coordination with local guides, transfers, events are flawless, making your travel truly worry and care free. If you're looking for an amazing travel partner who truly exceeds your expectations, look no further than Planet Hoppers. read more

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We have just returned from another trip planned by Amy, our third with her. This trip was a two-week adventure to Portugal! As always, everything was perfect . . . from the wonderful hotels she suggested that were all in the most convenient locations and all top-notch to the awesome tours and itinerary she arranged for us. We had one small issue with retrieving our boarding passes and she responded immediately and forwarded them to us. I especially love the app she uses to upload all the details of our trip. It's so nice to have everything right at your fingertips. Everything ran so smoothly throughout our trip and we will definitely use her again! read more

"Amy did a wonderful job orchestrating our ins and outs and having our plans work. We really appreciated the attention to detail and how everything worked so seamlessly. Highlights for us were the chef at the villa with our friends, the bicycle ride in Modena and the daylong food tour out of Modena and the last day's boat excursion. We'd eagerly return to the Park Hotel in Cinque Terre, and liked the Phi Hotel in Modena too. Thanks for all your well informed help and responsiveness. So nice to work with a seasoned travel agent instead of an AI bot!""You did a wonderful job orchestrating our ins and outs and having our plans work. We really appreciated the attention to detail and how everything worked so seamlessly. We did cancel our Parma tour due to being worn out, but that was our issue, not yours. Highlights for us were the chef at the villa with our friends, the bicycle ride in Modena and the daylong food tour out of Modena and the last day's boat excursion. We'd eagerly return to the Park Hotel in Cinque Terre, and liked the Phi Hotel in Modena too. Thanks for all your well informed help and responsiveness. So nice to work with a seasoned travel agent instead of an AI bot!" read more

Updated review for the customer service I received from Amy. She was reachable for questions while we were abroad and addressed our poor experience immediately. Despite this previous trip experience I would use this agency again because of the amazing customer service. read more

It was daunting to plan an Italy trip on our own so my husband and I reached out to Planet Hoppers / Amy Tan. We had about 5-6 months' lead time before we wanted to travel on our first European vacation. We appreciated Amy's quick responses throughout the planning process. Once we filled out the "interest form" on her website, we were quickly on a call to describe our inspiration, must-sees, likes, dislikes, and other pertinent information. Her love of travel was obvious in our conversation. She asked us the types of hotels we like (boutique, etc). She asked how we like to travel (we prefer one activity a day). For Amy to put together an itinerary after the initial call, there was an up-front charge which can be applied towards the trip if we chose to hire Amy and spend a certain amount of dollars. We liked Amy on the phone and decided to proceed. Amy outlined an itinerary (cities, possible activities) for us based on the amount of travel time. From there, we communicated via her online travel platform/tool and email to say "yes" or "no" to activities / tours, hotel suggestions, airlines, and more. This process was straightforward. We went back and forth until we had an itinerary with hotels, transfers, activities, airlines, and more that suited us. Amy's experience with timing also was useful - how long it would take to transfer from hotel to airport, etc. One thing to note is that Amy doesn't book restaurant reservations, but that turned out OK for us to just book on our own based on TripAdvisor recommendations. Amy provided tips on traveling internationally for us. She was quick to respond to our questions in the months leading up to the trip. When needed, she called or texted me. We knew we wanted travel insurance which Amy also recommended. Her invoice system is good in that we can pay online with our credit card(s). There were some charges paid to Planet Hoppers, to Viator (tour companies aggregator), and to the airline. We were all set for our trip, but had an unexpected family situation occur about two weeks prior. We explained the situation to Amy and with a few days before our trip, Amy helped us make adjustments to the itinerary. Amy made necessary adjustments to our air and cancellations. Amy came to the rescue when a rebooked connecting flight got cancelled the day before travel. I can't tell you how valuable it was not to worry about the details. Amazing service. Leading up to and during our trip, Amy kept us updated when a tour operator changed plans. We also contacted Amy a few times during our trip to cancel a transfer, for example, because we decided to walk between our hotel and the train station instead. Done with ease! After our trip, Amy provided all the information we needed to file a claim with the travel insurance because of our itinerary change (which was covered). So helpful. I know that many people plan and book vacations on their own, but for us, having a knowledgeable and communicative travel specialist was key. Easy to talk with. Accommodating to our needs (unexpected ones too). We definitely will contact Amy again in the future for vacations that are outside of our comfort zone to plan. Can't wait until next time! read more

Amy helped me plan a solo trip to Croatia which took place earlier this month (July 2024). She was spot on with the tours I took - one to Plitvice Lakes National Park (~50 people) and one to Montenegro (8 people), along with a 2.5 day motorboat trip from Split to Dubrovnik. We swam in the Adriatic, stopped at islands for shopping and dinners. Overall, my trip was AMAZING! read more

Amy organized our recent trip to Argentina, Iguazu Falls and Brazil and she did an amazing job. We had to make quite a few changes due to unforseen health issues and Amy was extremely patient and understanding. The trip was very well put together and it was clear Amy understood our wants and needs. Thank you Amy! Looking forward to the next trip you put together for us later this year. read more

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Amy did a fantastic job at planning our family trip to Italy and France. We had a solid trip with something planned everyday. The tours were the best of the best and all of our activities were amazing. The whole trip ran seamlessly from the plane ride, transportation, hotels, and tours. She was always readily available if we had any questions or concerns during our trip. Highly recommend Planet Hoppers and Amy herself. It's worth every penny! We had the best trip that we will remember for the rest of our lives. We will definitely use Planet Hoppers for future trips! read more

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My husband and I had Amy at Planet Hoppers plan my bucket list dream safari to Africa. From the beginning Amy was very helpful in guiding us to get the best trip for our budget. She was able to get us gorilla and chimp trekking tours in Uganda and the perfect safari in Tanzania. She responded quickly to our emails and questions and even answered our phone calls while she was on her own trip. She put together a detailed list of what we needed before the trip ( vaccines ,visas and some packing ideas) and then gave us a detailed itinerary. Thank you Amy for giving me my dream trip read more

Amy is Amazing! Highly recommended. My wife and I reached out to Planet Hoppers because we wanted some help planning our honeymoon in Europe. We are experienced at planning our own trips, but since we wanted to do something special for our honeymoon, we thought it would be a good idea to reach out to some travel agents. After some research and speaking with several different travel agents, we decided Amy from Planet Hoppers would be the best choice. From our very first call, she had so much enthusiasm and you could feel her excitement and eagerness to plan our dream vacation. We had a discovery call where she asked questions to find out what would be our ideal trip, what places we wanted to see, how adventurous or relaxed, etc. When she had a good idea of what we were looking for, she started creating proposals on possible locations; including a river cruise through Europe to see the Christmas markets. This was something we never even heard of and were excited to try. She was also quick to give us alternatives on places we said no to. After destinations were decided, she quickly put together an itinerary including flights, trains, and hotels which she ran through with us several times to confirm this is what we wanted before finalizing the bookings. One of the best parts is how organized she is, and putting together everything you need for your travel in one place. She gave us some final travel tips and best wishes and off we went. Our honeymoon turned out wonderful, and a huge thanks to Amy for making it special and memorable. I would highly recommend her for any of your travel needs; big or small! read more

Ever since we found Amy almost (literally) a decade ago, she has helped us with countless trips - international, domestic, AND cruises - with destinations ranging from UK, Iceland, and Alaska just to name a few. We had one new addition to our family 2 years ago and Amy was super helpful with our first babymoon to Hawaii & also a few trips we've taken with our son. We're now expecting our second baby in October and Amy came to the rescue again with our second babymoon. We can't wait to take more trips as a family of 4 and see what else Amy has in store for us! read more

Booked our 2nd cruise with Amy's help. Our 1st one was 12 years ago, yet we returned to her to have the best price and service. She never disappoints finding the best deal for you. She is also quick responding to your questions which makes the whole process very smooth. Would highly recommend Amy @ planet hoppers for your next international trip planning. read more

Amy was amazing! She helped us plan our honeymoon, and our first trip to Europe. We gave her a rough list of things we wanted to do, a budget, a deposit, and she did everything else! We got back a detailed itinerary, with transportation arranged, activities, and hotels with amazing views. She also informed each hotel and vendor that we were celebrating our honeymoon, so they helped us celebrate! Once we were in Greece, we were connected with a local representative on Whatsapp that answered all of our questions and helped calm our travel anxieties. We can't wait to use Planet Hoppers and Amy's services again! read more

Planet Hoppers - Santorini, Greece. This view was a 5 minute walk from our hotel in Oia. - Travel Agents Near Me

Amy recently planned a first time European family vacation for 8, ages from 6 to mid 60s. We went to 3 different countries and needed flights, tickets for tours, transportation, and hotels for each place we stayed at. We needed hotels that would accommodate a bigger group, and Amy found great places for us. Most rooms were larger than what we were expecting (having heard that European hotels are much smaller than American hotels), and even the ones that were smaller had other benefits that we missed later on. Also, the areas around the hotels always felt safe, were close to public transportation, and had lots of food options within walking distance. Amy was very accommodating and responsive. We heard back from her that same day that we put in our vacation request. We gave her a list of must do things, and she planned our trip around making those things happen. All of the tours she booked were great, especially the Colosseum/Roman Forum/Palatine Hill tour! That was a group favorite. (We also lucked out and had a really good tour guide!) And she booked us a guided WB Harry Potter Tour, which was very cool and very much appreciated. She suggested booking rides to and from our hotels, which we never thought about but greatly appreciated when we were super jet lagged/exhausted and in foreign countries where we didn't speak the language, and had 8 luggages to drag around. We ran into a couple of bumps that were beyond anyone's control, and even though it was 2am in the States, Amy responded quickly to our phone call and was very reassuring and helpful when we needed to change plans quickly. We also ended up changing the itinerary to add an extra day here or there and Amy had great suggestions for day trips or other destinations to look into. One thing we really wanted was to go to the beach, and the location we chose was Sardinia. Amy found couple of hotel options and shared them with us. She told us that if she was taking her family on vacation to Sardinia, which was the place she would choose for her family. We decided to go there, and it was amazing. I can still hear the ocean waves and when I picture it in my mind it immediately brings back a peaceful feeling! In the planning stages, Amy was very helpful streamlining our itinerary to be most cost effective as well. She was very professional, always courteous and accommodating, and responded quickly to emails, phone calls, and questions. And even though we planned our vacation months in advance, when something on one of the tours changed a week before we were supposed to leave and the tour company reached out to us, Amy reached out as well to make sure we were aware of the changes. Writing this after the trip, I'm very grateful for all of Amy's expertise! I felt so overwhelmed just imagining that I had to plan this trip (which is why I didn't want to do it!). She helped deliver the vacation of a lifetime for us. If I ever have another trip like this, I will for sure be using Planet Hoppers to make it happen! read more

It has been a few decades since I used a travel agent, and honestly I didn't know if they still existed. So thanks to online reviews like Yelp and Google, I was fortunate to find Amy Tan at Planet Hoppers. A few quick words to summarize Amy: organized, responsive, kind, caring, friendly, GREAT listening skills, accurate, knowledgeable and helpful. My family just returned from the best trip that we have ever taken thanks to Amy. We traveled around France and Italy, and she arranged our lodgings, transfers and tours. I would not have known to do any of these particular tours without her guidance, and the tours were complete game changers in terms of making our vacation extra special and magical. The various tour guides were punctual, polite and informative. Amy selected top notch vendors that were all prompt, professional and reliable with friendly staff. Working with Amy is delightful and put me at ease as she is dependable and very knowledgeable. First, she got to know my family by asking me questions about our travel goals and style, and she REALLY listened to me and understood what would make our vacation a success. Then she offered me many options for things to do and places to visit. Once I made my selections, Amy took care of all the travel, tours and lodging reservations including our transfers from airport to hotel to train station, etc. Having drivers waiting for us was such a nice perk as it took away any pressure or uncertainty on how to get from point A to point B as we went to new cities or countries. I am truly grateful for her knowledge and direction. My husband was completely impressed by how seamless the trip was and by how much we were able to accomplish. I give Amy complete credit for making this all happen. She is very organized and provided me with all the travel documents and itineraries in a nice, neat package - that gave me peace of mind. She provided both a two page summary version, and also a longer, detailed version that included important links, phone numbers, and information like extra fees I would have to pay directly to the hotel or taxi service - so there were no surprises. I often referred to both my online itinerary that she set up in an online portal, as well as my binder I put together of all the print-outs I printed for everything (hotels, tours, transfers, etc). There were so many details to consider and keep track of, and Amy had it all covered. Amy exceeded my expectations and I highly recommend her and her services without hesitation. I wish I could give her 10 stars. I feel so fortunate that I was able to work with her, as the itinerary she put together for my family was beyond anything I could have compiled myself. Thank you Amy for being instrumental in giving my family memories we will cherish forever! read more

Amy, thank you so much for having helped me make this dream come true . My daughter and I had a wonderful time. Your attention to detail, great knowledge and patience to all my concerns were key for this trip to turn out as wonderfully as it did. Without a doubt, I will contact you for our next big trip! read more

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I'm referred to Amy by one of my coworkers who is very travel oriented. I reached out to Amy for a 3 week Australia and New Zealand trip. She made it epic and totally fit our style. We are a go-go-go couple who like to try to pack in a lot in a vacation and don't plan on going anywhere more than once. We had plans almost every day and we felt very safe and assured about all of the plans including where to go. In 3 weeks, we traveled to two countries and 9 cities. After I saw the itinerary she made for us, it was obvious that she was an expert in travel. We were also saving money using her because she gets a better deal than if we booked through the company websites or travel websites. There was a price adjustment on our AUS/NZ trip and the price went up but Amy absorbed the cost because she had already given us a quote. We'll be using Amy anytime that we have a multi-city trip including island hopping in Hawaii in April which will include less tours but still a lot of adventure. Travel agents aren't just for the lazy or the boomers anymore, trust Amy to capture the best of any vacation you give to her. read more

WOW! I HIGHLY recommend Amy for any and all your travel needs. She is kind, fun, very knowledgeable, thorough, and always patient. She planned the trip of a lifetime to Italy for my sons and I. When I first contacted Amy she asked me some very targeted and strategic questions in order to discover all our travel needs and wants. From that she managed to give us everything we wanted and then some! Each of our hotels were exactly what I had asked for.......great location, clean, safe and mix of old world and more modern. Amy totally delivered! Our private/small group tours were absolutely amazing and so much fun. We saw and experienced so much thanks to Amy's careful planning. We even had a contact person in our time zone for any questions or glitches, which did come in handy for a couple of questions - but NO glitches of any kind. Amazing for a three-week trip filled with all kinds of activities. I could never have pulled off this trip if I had tried to plan it on my own. Honestly there aren't words grand enough to properly express our thanks to Amy for this incredible trip. I'm already thinking about where to go next. I will definitely use Amy at Planet Hoppers again, and if you're reading this, I hope you will too! You won't be disappointed. Thanks again for the trip better than we could have imagined! You are the best, Amy!! read more

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Amazing and romantic Italy vacation! I went to planet hoppers with the ultimate challenge - 10 romantic days in Italy that combined touring with relaxation and adventure ! Planet hoppers delivered that and more. We didn't have to worry about anything. Amy did it all. Starting with wine tasting in romantic Tuscany with a stay at a charming villa with a Michelin star restaurant. Then on to Rome with all tours arranged. Never a worry. Drivers and knowledgeable guides included. Incredible experience. A trip down the Amalfi coast with a stop to tour in Pompeii with an excellent guide ! Then onto romantic Positano with a romantic stay at amazing Covo Dei Saraceni and Italian cooking class. It was so much fun. Views were breathtaking ! It was a dream vacation. I could not have asked for more. Exceeded all expectations and minor were very high. Thank you planet hoppers for making my dreams come true ! read more

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Amy was very friendly and helpful from the first time we spoke. She was very thorough and detailed in finding out all of our travel requirements, wants and needs. The cost was minimal with service second to none. We really appreciated Amy's attention to detail and knowledge breadth of the travel industry. Our trip was well mapped out with great itinerary options for everything we wanted for our 8 day trip to Spain. We needed assistance while overseas and Amy picked up her phone when we called and helped us. We highly recommend Planet Hoppers and Amy Tan for any of your travel requirements. In fact we have already referred others and we can't wait for our next trip! read more

There is no better way to plan your trip then with Amy at Planet Hoppers! She planned the trip of a lifetime for my mom, son and I. Amy really listens and cares about her customers. All her life, my mom dreamed about going to The Vatican to see the Pope and at 81, Amy made her dreams come true! Mom summed up as "I felt like I was living lifestyles of the rich and famous". From what to pack, travel tips, country requirements, questions and support even while abroad. There's no way we could have done it without her. She even found us a pasta making class at the Pope's Organic Farm. Half day excursions with private tour guides and plenty of time to relax. We learned SO much about the history of Rome and the memories are priceless. I've always been afraid to travel but now I'm totally hooked/ Going through Planet Hoppers is the ONLY way to go! The fee is worth every penny. It takes all of the stress out of planning your trip and pays for itself. Especially if you are new to traveling or putting together a trip for group or family. I can't wait for Amy to plan my next great adventure :-) read more

If you're sitting on the fence wondering, "Do I really need a travel agent?", it's because you've either never tried working with someone like Amy Tan or because you've never experienced the benefits of a Travel Agent. We have used Amy before and on our most recent experience, a Mediterranean Cruise, we were reminded why we went back to Amy: she thinks of everything. There is more to traveling than getting on and off an airliner. Amy considers everything: budget, expectations, conveniences, things to do at your destination, things to do between destinations. She makes traveling a dream and removes the uncertainty of being away from home. I can say with confidence, that Amy eliminated 100% of the stress that could have potentially occurred. Our Mediterranean Cruise aboard the brand new Celebrity Edge was incredible. If you have not considered a cruise, you may want to step on board and try something new. We arrived in Rome two days early before our cruise soi we could enjoy the sights and history of Rome. Amy directed us to an all day tour that allowed us to visit the famed Roman Coliseum, the Pantheon and numerous other historical sites. The second half of the day brought us to Vatican City where we marveled at the Sistine Chapel (how in the world did Michelangelo paint that ceiling) including hundreds of art pieces in the Vatican Museum and see St. Peters Cathedral. Amazing, amazing, amazing! And then our 7-night cruise began. This was our third Celebrity Cruise and we knew we wanted Celebrity again. But nothing prepared us for the Celebrity Edge! What an incredible ship! In our opinion, one of the most convenient ways to travel and see so many cities (Rome, Naples, Livorno (Florence/Pisa), Monte Carlo, Cannes (Nice/French Riviera), Mallorca and Barcelona) is to travel by cruise ship so your hotel room comes with you; no nightly unpacking. 5-star quality dinners every night! Service that can't be beat! With every port, Amy was able to direct us to excursion options. With our launching point (Rome) and final landing point (Barcelona), she made certain that we had great hotel options on land. We never had to worry how we were going to get too and from locations, she had it dialed in for us. Amy, you made our trip more than enjoyable. Thank you for doing what you do! read more

Planet Hoppers - Roman Coliseum - Travel Agents Near Me

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We've never used a travel agent before, but with wedding planning and honeymoon planning to do, we needed some help. We used Amy to book our honeymoon last year and we're glad we did. She had great recommendations on places to stay and things to do. She worked within our budget to get us all we wanted for an unforgettable experience. She took the workload off us and set everything up so all we needed to do was show up and enjoy. One event she particularly helped out a bunch with is when we forgot to return our room keys from one hotel and didn't realize it until we had already left and flown to our other hotel. We would have been charged a fee for not returning the keys but we emailed Amy and she coordinated the return between both hotels without a service or penalty fee. We'd recommend Amy and will continue to use her services for future trips! read more

Amy was amazing and our month-long honeymoon trip to Italy and Greece went great! It was very expertly planned (done within a week!) and pretty seamless going from city to city. We are really grateful to Amy for her help while we were abroad, especially with the hiccups with the delayed luggage and COVID test. She were extremely reliable and timely with her responses, and we even had to call her on weekends a few times for emergencies. We always had someone to go to when things went wrong. Thanks again for the wonderful trip! read more

This review is waaaaay overdue. Sorry about that Amy. Both my wife and I are very avid travelers. For years we've been fortunate enough to take at least one holiday a year and spend it overseas. 3 years ago we met Amy. Naturally, we were very skeptical at first about using someone to book our travel since we figure with all our experience on our own. That year, we wanted to go to see the temples in Angkor Wat Cambodia and Halong Bay in Vietnam; with an extended layover on the way home (which happened to be South Korea that trip). Many times you speak to people about travel and places in the world to visit, and you get the vibe that they know enough about the country from booking travel to answer basic questions, but they really don't know about the countries you want to visit. But from the get go, you can tell Amy knows about travel. She understands what goes through a typical travelers head and addresses areas you want to thinking about, even if you haven't thought about them yourself. And most importantly, when you're booking travel with someone, you want to feel like they know something about it. That they didn't just read about it in a book. And Amy's very well traveled. She will definitely give you insight on the things that are worth seeing and spending money on, and things that may be over-hyped or overpriced. In addition, she always keeps what you want to do in mind and doesn't fight you on it. She just tries to make it work. This year, my wife and I got married and wanted to spend our honeymoon in Singapore, the Maldives, and Bali. Amy and I talked about our criteria which was adventure and a hut over the water and the time span we were traveling. And while she had suggested Bora Bora and Tahiti for an overwater hut, my wife really wanted to go to Bali. Rather than trying to convince us out of the Madives/Bali trip we wanted, she just gave her best to make it work. In the end, it was a fantastic trip. One that me and my wife will remember forever. And even though our one week in Bali definitely felt really short (as Amy suggested it would), she didn't push us in any direction away from what we wanted. She really understood what we wanted and tried to enhance that trip and experience in any way she could. And if we didn't like a hotel or a location of it, she didn't take offense to it, she just got us what we wanted. And we're so thankful for that. Lastly, Amy's efficient. Both my wife and I work in the Silicon Valley. We're really busy with work. And even though we're experienced travelers, just the time involved would be extremely overwhelming to plan on our own. Amy makes the process really easy. She takes the time to understand what your looking for, gives you expectations when she'll get back to you with something preliminary, and it's a very responsive back and forth dialogue via e-mail to get the job done. And at the end of the day, she saved us hours of time, lent her vast experience of travel knowledge, and ultimately saved us money; as we always do our due diligence to see if we could have done it more inexpensive on our own (which versus Amy, we never can). I definitely recommend Amy to anyone looking to travel. And I really can't wait for our next adventure she plans for us. Thanks Amy! read more

Planet Hoppers - Maldives - Travel Agents Near Me

My husband and recently got back from our honeymoon in the Philippines (Cebu and Palawan)! It was our first overseas trip and we had no clue where to start. I found Amy through Yelp and I'm so glad we decided to use her!! We told Amy our budget, the places we wanted to go to, and the things we wanted to do and she whipped up an itinerary. We were nervous at first because we didn't know what to expect but SHE THOUGHT OF EVERYTHING! We didn't feel like foreigners (even though it was obvious) and our whole trip was nearly effortless. From transportation to and from hotels and airports, and private drivers and tours, she is amazing! I cannot boast about her enough! What we really enjoyed is our private tour guides and drivers. We didn't have to board on a tour bus or wait for other tourists - we felt pretty VIP lol. I must let her know that our tour guides were amazing!! Another thing we were grateful for was booking our private plane rides to and from our resort in El Nido. Our itinerary was our ticket everywhere. It felt good to not have to think and just show up :) Amy has great talent and is very detailed oriented. She constantly keeps an open line of communication and ensures our safety. We're already looking forward to booking our next trip with her!! I cannot do it any other way! read more

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After reading several positive reviews of Planet Hoppers, I decided to use Amy for the first time as my agent to plan my vacation trip to Japan. Granted, I am an experienced traveler going to Japan, having lived there for 1.5 years prior. But I wanted to see what Amy could come up with. Contacting Planet Hoppers and working with them has been a pleasure. Amy was quick to respond and got me my desired itinerary within 2 days even though I was planning a last-minute trip to Japan for vacation. Amy is patient and listens to her customers precisely regarding their desired spots to visit. For me as a customer, I value both pre-sales and post-sales experience. And unfortunately, I encountered a medical emergency that required Amy's assistance to cancel and refund some of the trip itineraries. Amy was extremely professional and helped me out a lot in this important post-sales aspect. She has garnered my trust. I do have to say that Planet Hoppers's service fee is not cheap, as it is $600 every time for planning a trip. For me, I probably would use Amy in the future for destinations that I have never been since she did a wonderful job planning for a place that I have had so much experience in. I can trust her that she will help me get the best traveling spots and experiences that I seek. I do recommend Planet Hoppers's service in that aspect of planning for a trip to a place that you have never been. Amy's expertise would be invaluable there. read more

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We just returned from our trip to Europe and we are very pleased with the top notch spacious hotel and cruise accommodations she was able to get us. We have a small toddler so it complicated planning especially for river cruising which often times do not accept small children. I was impressed with the way she can plan around the fixed river cruise itinerary to add in a day after the cruise to spend in Versailles, France where my wife very much wanted to go but the cruise itinerary did not allow because it was closed on the day the ship docked close to there. Amy proved that she is knowledgeable in various modes of transport such as plane, bus, private car, ferry, etc. to get us to the right place and on time. Amy is very enthusiastic and a pleasure to work with to remove the stress of planning. I would not hesitate to get her help again and recommend her to my friends. read more

Amy is a great resource for planning your travels! I didn't think we needed a travel agent in this day and age, but she definitely provided a lot of help and made it easier to plan our vacations. Why make things harder on yourself when you don't have to? Especially when you're planning fun vacations! :) We have worked with her multiple times for different destinations, to Taiwan, Australia, and a few different cruises. We always have a thousand questions and requests, and she is patient to work with us, stays on top of things, and satisfies all our demands. We are impressed by her knowledge of different places and her suggestions always turn out to be fun! Also, I like that we can do all our planning through email, without having to schedule in-person appointments. 5 stars all the way and highly recommended! read more

A long overdue review for Amy! My friend and I wanted to plan a once in a lifetime trip to Europe. Unsure of where to start and how much to spend, we contacted Amy. After giving Amy an idea of our budget and types of attractions we would like to see, Amy gave us a thorough breakdown of cities, flights, trains, and hotels. We made several adjustments to our itinerary and Amy was nothing but patient and helpful each time. :) We had a blast in Europe for 3.5 weeks, with almost no hiccups with any of our reservations. We did have an incidence in Nice when the hotel booked us for only one night, instead of three...but it was fixed on the spot. Highly recommend if you want to have a worry-free vacation! :) read more

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Our first time using a travel agent and Amy was amazing! Our 3 weeks in Europe, Italy and France, were smooth especially during Covid. Everything was ready to go and all of Amy's selections of hotels and places to go were perfect and convenient. Her suggestions were great! And the best part was that we needed her a couple of times while we were in Europe and the time difference was 9 hours ahead and she still answered really quickly. We had an issue with covid testing and thought we were going to miss our flight to Italy, well Amy quickly found us another place that was opened. Really great service and will be using her for other trips! read more

I just got back from Cancun and I had the time of my life. I was really nervous about taking this trip since it was my first international trip. Working with Amy made the whole planning experience a less less stressful. She was able to save me a ton of money over me trying to put the itinerary together myself. The hotel we stayed at was perfect. Directly overlooking the ocean. I couldn't believe how efficient Amy was at handling my trip when she was traveling herself. She made sure she stayed on top of me moving forward with booking otherwise she knew the prices would go up considerably since she knew people were going to start booking everything up within a few days. It was perfect timing. If you want to take the stress out of trying to plan a vacation all on your own, do yourself a big favor and contact Amy. She's amazing! read more

I am a very detail-oriented person who has always planned my own vacations, but for my honeymoon, I wanted to work with someone to take some of the stress of planning both a wedding and vacation... enter Amy! Being so Type A, I was armed with questions and very specific on my needs and wants. Amy was incredibly patient with me and walked me through the entire travel agent process and offered advice on how to make my dream honeymoon happen. As we continued working together, Amy created the perfect itinerary and was always happy to tweak anything we felt we wanted to be changed. We went through a few iterations until we were 110% happy. The amount of research she put in, to not only the activities but also the resorts and hotels was amazing and we felt like we were making very informed decisions about where to stay and what to do. Fast forward to a month before we are set to leave (January 2020) and COVID starts to take off in Asia (our honeymoon was Cambodia, Thailand, and the Maldives). Naturally, we were worried, how is this going to work, what if we get stuck, etc. Once again Amy was patient and available whenever we wanted to talk. She explained the situation (she was in Thailand at the time) and walked us through our options. We went back and forth about changing our flights out of HK and finally decided to do it. Amy never got frustrated with us and took everything in stride. Furthermore, she worked hard and followed up diligently with Cathay to get us our refunds (they were backlogged) for up to 2 months after our return. Our actual honeymoon went on without a hitch. We had the most incredible time and it was the perfect combination of active, nature, culture and relaxation. We were able to see all the cultural and heritage sites we wanted, ate amazing food, had a jam-packed itinerary of fun activities and ended on an amazing resort in the Maldives with an incredible manta ray diving experience. It was the best travel experience of my life so far, and we were thrilled we decided to go with Amy. We will definitely be using her in the future and recommend her strongly to anyone looking for a travel agent. read more

Maybe I'm the outlier of this group but I didn't get the best prices/itinerary when I tried to work with Amy on a 3 week trip to Vietnam. I listed out all the cities we wanted to visit and explained that we could splurge in a couple of spots and wanted to just get good value overall on our trip. Amy came back after talking to her Vietnam team with a rough itinerary and a price which is higher than what we were hoping for. I did a bunch of research and made some alterations/suggestions and Amy said thanks and she'll rework the itinerary and get back to us soon with a new price. Over a week passes and in the meantime, I've pretty much done a bunch of research and was able to book almost everything myself at better hotels and at a lower price. I emailed to let her know and she was polite about it and said that they were just very busy at that time (this was mid/late June 2009). Maybe they've staffed up a bit more now, but I think I'll continue to do my own travel research in the future. read more

***This review is for availability only and not for the actual services.*** I drove all the way out to the business location on Monday at 2 pm (standard time for a travel agency to be open considering there is nothing on the website that lists otherwise). The place is a bit difficult to find as it's not listed in the bill board leading to the parking lot, so you need to know exactly where you're going. The place was closed but the note on the door said that any deliveries should go next door. I tried my luck next door and asked if they knew when Planet Hoppers is open. A guy said that the owner is actually in the back and that he'll go get him. The guy then came out a minute later telling me to just send them an email... I drove for 10 miles to be told to send them an email when someone was in the back... Needless to say, I would not be using their services. read more

Like many other reviewers, Amy sent a quick and courteous reply to my email requesting rates for flights from SFO to Hong Kong and Shanghai. I was hoping to get good rates on these flights, based on other reviewer's comments about her ability to give them great deals. My luck was not so good - her reply merely stated that "unfortunately we don't offer air only itineraries." I'm a young traveler, having been overseas shy of 10 times, but what kind of travel agency doesn't book air-only itineraries? This was not stated anywhere I could easily find on their website or the reviews. Just a heads up for those who are trying to do something similar. I would still be willing to give PH another shot if I am looking for air+hotels in the future, but it's likely I'm just going to find another agent that is willing to book just my flights. -THW read more

I was trying to book a very complicated, multi-country trip to Europe this summer. Even though I never used one before, I thought I would try using a travel agent, as surely they would have all the info I needed (particularly train schedules!) I found the great reviews here and so I contacted Planet Hoppers through their website as indicated. A week went by. No response. I tried again. No response! Not even a "we're busy and will get back to you shortly" response. What BS! I just did the research myself all on the internet and we had a fantastic time in England, France, Italy and Switzerland. So forget them and their useless, non-existent service. If you are running up close to your departure date, don't bother! I guess this is why this industry is dying: all this research is available for free on the internet now; why would you wait around for people that clearly don't want your business??? read more

Amy is so AWESOME! She is PATIENT and UNDERSTANDING! I needed airline tickets to Rome in 4 days for my honeymoon and she made it happen. Plus, she was able to book us a hotel (it was a GREAT hotel, btw). My bank was really complicated and other things were getting complicated that we had to email and call each other back and forth. I was really surprised she didn't hang up the phone on me with frustration. Instead of getting upset like I thought she would, she actually understood what was going on and was really nice the whole time. I'm really glad she was able to make our honeymoon happen in such a short period of time. I will definitely call her again for my future trips and recommend her to everyone I know. read more