Amy planned an amazing family trip to Europe a few years ago, so of course we had to go back and…read moreask her to help us again! We went to Venice, Florence, Bologna, Milan, and Mykonos. As always, Amy was courteous, professional, quick to respond, and catered the trip around its purpose, which was to celebrate a graduation. She answered all of our questions and concerns. We wanted a more relaxed trip than last time, so we opted to choose our own activities, but asked Amy to help us book them. This time we needed quite a few train tickets to navigate through Italy, and Amy chose great ones. I was stressed about our luggage and how we would watch/store it, etc, but we were able to put all our luggage above our seats and didn't have to worry about anything. Once again, Amy arranged private transfers to/from the airports/hotels for us. All of the hotels were in amazing locations within easy walking distance to great sights and great food. One of the hotels was a bit outdated, butwas built in the 1700s and is probably extremely difficult and expensive to modernize. The location was just down the street from the Duomo though. Honestly, could not get better than that. Overall, trip was so much fun and relaxing. Venice was a sleeper hit. We all wished we had more time there. Taking the vaporetto in was an experience! Very cool and convenient to take it straight to the hotel as well. It was really great to spend more time in Florence and get to wander and see the city. Some of us went to the top of the dome of the Duomo, view was amazing. The climb was intense though! Bologna food tour was incredible!!! Definitely want to go back and eat literally everything. Milan was a good pit stop and we wished we had gotten tickets to see inside the Duomo.  Mykonos was beautiful and the transfer company was great. Super nice and we used them for taxi service as well. Hotel had a free shuttle to and from Mykonos town until 9pm. The catamaran tour was beautiful, amazingly relaxing, and one of the highlights of Greece. It wasn't super windy that day, so it was basically perfect! Only bump was that 2 days before we left we were trying to check in for the flight home and it said there was an issue and talk to the travel agent. I reached out to Amy and we found out that one of the airlines we were using to get home had cancelled the flight without notifying her or us of the change. Definitely not what we wanted to hear right before we needed to fly back. But Amy was fantastic. She told us don't worry, this was why we had an agent, it was her job to worry about everything and that we just needed to enjoy our last day. Amy got back to me pretty quickly (all things considered) and had booked new flights for the 8 of us. And even though we weren't sitting 8 together, she was able to get us seats of 4 and 4 close to each other. It was still a little stressful waiting to see if we were stranded or not, but nothing in comparison to if we'd had to do all of that ourselves. Thank goodness for Amy and travel insurance!!! Another unforgettable trip; THANK YOU, Planet Hoppers.

We cannot thank Amy Tan enough for the truly unforgettable trip she planned for us. This was a…read morelast-minute getaway with some very unique circumstances, and Amy handled everything with such care, thoughtfulness, and expertise. She not only made it all come together seamlessly, but also saved us a few thousand dollars by choosing the perfect hotel and ideal travel dates. From the very beginning, we felt completely taken care of--and that feeling stayed with us the entire trip. What could have been stressful turned into something incredibly special. The experiences she planned were beyond anything we could have imagined. We spent our days laughing, bonding, and trying new things--ziplining through the jungle, ATVing through forests and shallow rivers, and even swimming half a mile through a breathtaking cenote. We saw dolphins and sea turtles, visited a beautiful Mayan village, and enjoyed some of the most authentic and delicious Mexican food we've ever had. There were also so many magical, unexpected moments--like spending time with monkeys and deer, and even spotting a massive wild stingray. Every day felt like something out of a dream. What meant the most to us, though, was how safe we felt the entire time. As someone who is usually a very nervous traveler, I can honestly say I felt completely at ease. Amy created an experience that was adventurous and exciting, yet always grounded in a deep sense of safety and trust. This truly was a trip of a lifetime, and we are so grateful to Amy for making it possible. Her attention to detail, her ability to understand exactly what we needed, and her genuine care for her clients set her apart in every way. We will be talking about this trip for years to come--and we cannot wait to work with her again.

Thinking of a trip to China? Well, we're planning a trip in 2026. Only after making an online…read morebooking deposit for a trip did I realize that the difficult part is securing a China visa. Further learned that for persons born in China "territories." ie, Hong Kong and Taiwan, the visa application process is much more complicated. Googling China Visa applications resulted in a lot of information. Too much information, in fact, that caused me to think that the process may be futile. Indeed, a HK-born friend who underwent the process decided to cancel her China trip because of these complications and hassles. I was confused and dismayed. Wife suggested I contact our decade-long travel agent, Eva Ho of LL Travel in Milpitas. I didn't realize they provide this service. Since her office is nearby, I decided to do it the old-fashion way and meet with her in person, without going through all the back & forth of texts and emails. So glad I did. Explained to her my situation and she guided me to locate documents that she would need to optimally prepare our Applications. Eva made copies in her office, took a photo of me (I submitted my wife's via email, following her guidance for photo-taking), started filling out our online applications, and took possession of our USA Passports. That was a Tuesday afternoon. A week later, on a Friday, I had our Passports back in hand, containing 10-year China Visas, when I picked them up at her Milpitas office. Took 7 business days. In fact, the visas, as stamped, were issued in exactly one week. The beauty of this smooth & quick process: -- White-glove treatment from start to finish -- All inclusive service: filling application, taking photos, copying, etc. -- L L Travel office is conveniently located in central Milpitas, across from Taiwan Culture Center -- Eliminated all the stress and worry of process -- Eliminated the need to make two trips into China San Francisco - Consulate (eats up more than half a day each) -- Eliminated the expense and risk of sending Passports through mail/Fedex (if through other non-local Visa Service provider) -- Leverage visa expertise of a person who has done the process countless times -- Visa application may be submitted before the 90 days of a China trip -- Eva & Julie speak English, Mandarin, Cantonese, and Vietnamese. They also handle Vietnam visas -- Fee for service + China Visa is a very reasonable $300 (Visa fee is $140 alone). Other online place/s charge as high as $632 + Fedex fees -- Lesson: sometimes it's best not to do it ourselves online. Pay for the guidance/service of an expert. If you're in Silicon Valley/SF Bay Area and need a China Visa, contact Eva Ho or business partner, Julie Lam, of LL Travel, to arrange an appointment. Eva@LLTravel.us Julie@LLTravel.us

My wife Jenny and I used LL Travel to get her Vietnam visa after getting married and updating her…read morelast name. Julie helped us and seemed friendly and professional. She handled the passport renewal, took her photo, and told us she'd notify us when everything was ready. I picked up the passport when told it was ready, but Julie wasn't there. Another staff member handed it to me after making a copy, and we trusted that everything was complete. Jenny didn't find out until she was at the airport for a red‑eye flight that the visa was never placed in her passport. She was nearly denied boarding and had to apply for an emergency visa on the spot. It was incredibly stressful and cost us extra money due to their error. When she called Julie afterward, LL Travel refused to reimburse her and claimed they tried to contact her. We were never notified ahead of time that the visa was missing or needed to be picked up separately. Mistakes happen--but refusing to take responsibility is unacceptable. This was careless handling of important travel documents, and their response showed a lack of accountability. I would not trust LL Travel again. Proceed with caution.

I've booked to Asia a couple of times with Emily Lam. Least to say- you definitely should do so…read morewith her. She's absolutely amazing and is so sweet in accommodating any questions you have. Definitely great price point as well !

Just called to see if I could get a quote for an anticipated trip to Asia, gave her the dates and…read moreall she said was "the date you want to go is all full, sorry. I would recommend checking Cathay Pacific." I'm thinking really? I call travel agencies so I can get other options and better rates, and telling me to check an airlines website was not helpful at all. Sorry. The only reason why there's two stars is because she did mention that flights from HK to Shanghai are cheap relative to other airlines. Bleh.... probably wouldn't try here again...

Sharon has planned several trips for my family and each time she's done an absolutely wonderful…read morejob. She's great at preparing several options, able to talk through the pros and cons of each one and she always finds the best deals! I highly recommend Kent Travel Team for any travel booking. It's always easier, cheaper, and better than you could do yourself.

From the owner: We help you plan your dream vacation! Our services are free and you get discounts that are only…read moreavailable when working with a travel agent. We book family, couple, group, corporate, sports, Disney, Universal, cruise, all inclusive, and many more vacations. Let us take on the stress of planning a perfect vacation so that you can enjoy your stay knowing that everything has been taken care of. Contact us today for your free quote!

Pacific Harbor Travel truly helped me today in buying a train ticket to Los Angeles, Ca. They were…read morevery helpful and patient with me and I am very grateful for their help. I recommend this travel agency to anybody wishing to travel near or far, vacation or business... Thank you for everything Pacific Harbor Travel. And for sure your company with be handling all of my future travel needs. God Bless.. Raymond Gutkosky

Candace is the *best!*…read more I am not a typical traveler, and I was not looking for someone to help me plan a vacation. After hours of researching fares online, using the various discount sites (Travelocity, Priceline, Expedia, and the other guys) I went to AMEX and even AAA, as I am members of both. Yeah, they were fine, but I was wasting hours of my time NOT getting answers to how to make my trip smooth and effortless. I decided to try a travel agent for once in my life. I love flying: I hate the hassles of the airport. It just gets worse every year. I wanted to see if a pro could "just do everything for me and get me on the plane without the lines and hassle." I needed to book a flight to Costa Rica. I knew where I was going to stay, and when I wanted to go (etc.). The problem was that I had options of which airports, which airlines, and times (not just the $ amount). Look, if you aren't 17 anymore, you might want to think about your travel experience. How fun is it--or how much of a drag is it to get to the airport, stand in line, stand in another line, get frisked by TSA, and forget customs! Ugh! * * * All of this magically went away! * * * I called Candace. I said "I know where I want to go (blah blah blah) and she actually listened to me tell her what I wanted to do. She surprised me by finding me a BETTER airline than I had found in several hours. She guided me though the TSA pre-check, CLEAR, and Global Entry processes. She even sent me highly detailed information (with pictures!) of what I can take on the plane and how to avoid hassles with bring a laptop, iPad, and extra battery packs. She changed my trip from a hassle of questions to a dead-simple "show up, go here . . . they will escort you to the front of the line, where you will be put in the front of the next line, and all you have to do is get on the plane and enjoy your trip." She even helped me figure out how and when to order a tasty meal (for free) on the plane before I went to the airport. Just in case you don't know, one of your biggest hassles flying are the airports you have to layover in. They are not all the same, and most have special lounges you can hang out in to make your "airport experience" infinitely more fun (and less stressful). If you are planning a trip, you need to talk to Candace. Her fee was so cheap ($550 LESS than other TAs I had considered) that I am embarrassed to say here. But the treatment I had was first class. On my first phone call we got everything cleared up and set in motion. And she kept track of my progress over the time as well. I am a fan for life. No more stressing myself out trying to save a buck flying. It is worth three times the price to have a REAL travel agent do the hard work for you, so you can just pop in to the airport and breeze through all of the lines while everyone else is surly and tired of waiting. I feel bad for anyone who travels like that. There is a better way, and that is why I am writing this review.

A Wonderful Paris Girls Trip Experience from Start to Finish!…read more I recently returned from an amazing girls' trip to Paris, and I have Stacey at First Class Service Travel to thank for making it such a wonderful experience. From the moment we left SFO, Stacey had everything organized. When we arrived in Paris, our transportation was waiting for us, and she also arranged our transportation back to the airport at the end of our trip. Having all of those details taken care of made traveling so much easier and allowed us to simply enjoy ourselves. The tours were fantastic, the Louvre, Palace of Versailles, the Opera House, lunch at the Eiffel Tower, and a wonderful food tour. We also had some great restaurant and café experiences with the group, and plenty of time to walk around Paris, shop, and take in the beauty of the city. Stacey was an exceptional tour guide as well. The Hôtel du Louvre was absolutely beautiful. Our room was very well kept, and the staff at the hotel bar were exceptional -- friendly, attentive, and just wonderful. Paris was truly unforgettable, and having Stacey handle the planning made the entire trip feel seamless and stress-free. Everything was so well organized, and you could tell she put a lot of thought into the experience. I would absolutely recommend Stacey and First Class Service Travel. Five stars all around!

My friend wanted me to join her on a Paris trip and how could I say no. I had questions for Stacy…read moreand she put my mind at ease and I booked the trip. The hotel accommodations were lovely. The excursions were well thought out and it was such a bonus to have a private tour guide for the week. There was plenty of free time away from the group and plenty of fun together. I've been to Paris a few times but I must say this was the best trip from departure to the return the experience was fantastic

We've had a great experience working with Manisha for our travel planning. She is very responsive,…read moreknowledgeable, and always helpful with all the little details that come with planning a trip. She makes the whole process easy and stress-free and is always available when we have questions. We really appreciate her personal attention and excellent service. Highly recommend Manisha at Sunnyvale Travels for your travel needs!

Had a great experience working with Manisha. She was very consultative throughout the process - she…read moretook the time to really understand what we were looking for and proposed options accordingly, rather than trying to steer us toward a particular airline or itinerary. She was also able to find us a really good fare during a peak travel period, which we were very happy with. I'd highly recommend working with her and would absolutely reach out to her again for future travel.

I called them yesterday and spoke with Betty. I needed help with an up coming trip to Italy that…read morewas half booked and I didn't know the best way to complete it. After Betty asked some questions she determined that it would be too expensive to use their service but gave me advice and suggestions (she did not need to do this but did anyway) as to what would work best within my budget. I will be forever grateful to her and if I can use the agency's services in the future I will.

DO NOT USE THIS TRAVEL AGENCY. I hired Maureen to book a trip for my family to Italy. VERY…read moresimple trip. No tours, no museum tickets or anything complicated. Just air fare and a couple of hotels. Maureen managed to mess that up and then blamed my wife and I. It was a horrible experience for first time travelers like us. We could have made mistakes all on our own for free! We didn't need to hire Maureen for that. She had us stranded for one night without a hotel booked. Luckily I was able to talk the owner in to letting us stay an extra night even though he had new guests coming. She knew about the issue as it was going on and never once even asked if everything was ok or apologize or anything. This agency needs to pack it up. The women are all grouchy and rude and clearly don't care about doing their jobs well anymore. DO NOT USE THIS AGENCY!

Toni planned our honeymoon vacation and did an excellent job…read more My family has worked in the airline business for decades, and also other family members as travel agents. I know how to plan my own trips and have traveled extensively. However, when it came to planning my honeymoon, this was one trip that needed to be perfect. Mid County Travel took us through the options, worked with our budget and paying for the trip on a schedule while also planning (and paying for) a wedding. Every question we had was answered in a timely manner. I highly recommend the personal services offered by Mid County Travel. P.S. If you look at my other reviews, they are all positive. I only review places and services I feel are outstanding. I won't do negative reviews.

I have been working with Toni for years. She has coordinated all of my traveling arrangements for…read moremany years in the US & Internationally. Toni listens to exactly what I want my travelling experience to be and recomends the best package for me & my family. I will always use her services and recommend her hightly to anyone who wants to work with an experianced expert that works within your budget and can arrange a payment plan on most occations. She is the BEST!

Heartfelt thanks to Irene, for making this Hawaii vacation with my parents so memorable. The stay…read morewas amazing, the ocean front/ ocean view room (which I was a stickler about lol) was awesome! My parents enjoyed every bit of it. Irene listened to what I was looking for, wasn't pushing me to book. She let me take my time to review and ensure that's what I wanted and then proceeded. She's very quick in providing options and responsive, loved that! She even managed to get us a resort credit which was sweet and definitely came handy. I think I might be going on vacations more often given I have Irene to help me plan them. Thank you again! I 100% recommend Irene!

I will never take another trip without involving Irene. She made planning our trip easy, fun, and…read moremost importantly cost effective. She goes above and beyond to make sure your vacation is perfect and goes off without a hitch. Highly recommend Irene's travel for all of your travel needs.