DO NOT USE THIS TRAVEL AGENCY. I hired Maureen to book a trip for my family to Italy. VERY…read moresimple trip. No tours, no museum tickets or anything complicated. Just air fare and a couple of hotels. Maureen managed to mess that up and then blamed my wife and I. It was a horrible experience for first time travelers like us. We could have made mistakes all on our own for free! We didn't need to hire Maureen for that. She had us stranded for one night without a hotel booked. Luckily I was able to talk the owner in to letting us stay an extra night even though he had new guests coming. She knew about the issue as it was going on and never once even asked if everything was ok or apologize or anything. This agency needs to pack it up. The women are all grouchy and rude and clearly don't care about doing their jobs well anymore. DO NOT USE THIS AGENCY!

I called them yesterday and spoke with Betty. I needed help with an up coming trip to Italy that…read morewas half booked and I didn't know the best way to complete it. After Betty asked some questions she determined that it would be too expensive to use their service but gave me advice and suggestions (she did not need to do this but did anyway) as to what would work best within my budget. I will be forever grateful to her and if I can use the agency's services in the future I will.

I Nancy helped me with air and hotels in Thailand, Bali and Hong Kong. All the hotels were better…read morethan I could have found myself and the trip was problem free, what more could you ask when traveling to new countries?

Great experience. Tour guide was very thorough with his knowledge of New York. You will be full…read moreas the portions are big at each place

First, I don't enjoy giving poor reviews. This business was recommended to my by a friend. The…read morefirst time I attempted to engage them they were of no help at all. As I trusted the referral I gave them another chance years later. This time they made an appointment with me and my wife to refine our options for our 25th anniversary trip to japan. We showed up early for our online consultation. They never showed up. I see other reviews promoting the ease of getting a JR pass through IACE. Anyone with a smart phone can get that sorted in minutes, here or when you get to Japan. I do not recommend IACE. You might get lucky or you might get treated like we did.

Website is not updated. They no longer offer office visits. Help is not 24hrs. Online chat doesn't…read morework/is deactivated. I had to call twice before I got an agent. You'll have to pay for shipping with FedEx $35 or USPS $10.

I needed to get a visa for my upcoming trip to China and I had a great experience getting this done…read morehere. They had my visa already ready for pickup in only a week from my appointment that I brought my passport and application to. I'm really glad I went through them to get my visa. It saved me a lot of time and trouble. They were very detailed and clear throughout the process from looking through my first online application, telling me everything that needed to be corrected (I had some errors since the fields weren't that clear to me), checking through my printed application again in person at my appointment (which had some errors due to the system), and making sure I knew what to correct before making the final application they could use. They made correcting my applications and getting the visa very easy. I would definitely recommend coming here

Can't say enough good things about this place. So thankful I called them when I did. I had so many…read morequestions and concerns about my visa application They patiently answered all of them. The staff were friendly and prompt with their service, they submitted my visa application the day I finished my paperwork and also sent in my passport the day after I gave it to them. Their service saved me last of time and trouble.

Brittany was so great to work with!!! I pulled her into a last minute trip I was helping plan and…read morerealized that I was way over my head. I sent an inquiry thru Yelp and she promptly responded and jumped right in to help. Super excited to use her in the future for ongoing travel helps

I needed help booking my flights to S. America for an Antarctica trip and feel lucky to have…read morediscovered B King AF Travel Services. Brittany knows her stuff and was a pleasure to work with. Attention to detail is the quality most important to me in a travel agent, and Brittany left no stone unturned. She carefully catalogued my needs and preferences, asked questions about factors that hadn't occurred to me, walked me though the pros and cons of various options, and found an itinerary that was a good fit for me. A plus was that business class cost me less than I thought it would. She followed up with the airline to make sure my trip was recorded correctly in their system. Brittany is proactive in offering help and advice and stays in touch throughout the process - she's responsive and gets back to you quickly. Her cheerful and reassuring demeanor takes much of the stress out of trip planning. I look forward to working with her again. Highly recommended.

We came to Signature Travel, because this Agency came highly recommended by a Neighbor who travels…read moreto Vietnam once a year every year. He said this is the most affordable place to get Visa documents done, ($80), as well as book Airlines/Travel reservations, all in one spot. Miss Jeannie (Dung Bui) took care of all of our travel itinerary needs. She said the Visa documents would take perhaps 2 weeks to process. A week after we met with her, she called and said "Your VN Visas are ready for pick-up." WOW that was fast. We came in to pick up the Visas and booked our flights for an up-coming vacation to Vietnam on the spot. All went smoothly, Ms. Jeannie said she would check in with us again before we leave, just in case anything regarding the Airlines (Asiana) could change before our departure date. So far so good, we're very happy with the service received and look forward to recommending this agency to others.

My partner and I went down to San Jose (from Oakland) to specifically speak to a travel agent…read morefamiliar with Vietnam and Thailand. We met with Biksee Du (Bich Tho) @ Signature Travel and Tours. We shared our specific travel plans including destinations that we wanted to visit, and our other travel needs. She reassured us that she could create a very good itinerary, and that if her staff listed hotels that we didn't approve of, we could trade them for the accommodations we preferred. Biksee stated that she would get back to us, but several days passed without any word. We attempted to text and to call her personal cell but did not get a response. Finally we were able to speak with her. Then we received an itinerary by email. Several of our destinations were missing! We called Biksee and texted her, requesting that she get back to us but she never returned our call or text. WE DO NOT recommend using Signature Travel and Tours.

I decided to write a review after seeing all the negative reviews. I paid 6000.00 dollars to…read morebecome a travel agent with Goldrush. Goldrush Getaways is not for everyone but if you travel they have great deals and commissions In essence, you are buying a business just like you would a franchise, or any other business. Many people set up their own websites and expand their travel agency. There is a learning curve but that is nothing new. Goldrush is not a scam. It is a reputable travel agency recognized by cruise lines, train travel, and every other imaginable tour. They tell you this in their presentation and they do not pressure sale you. It is nothing like timeshares, but if you like traveling, I highly recommend taking a look at Goldrush Getaways. Item of note: If you sign up for yourself, you may find yourself booking travel for family, friends, friends of friends and the list goes on. When people find out you are a travel agent, they want to find out what you have to offer and the commissions you earn are not bad either.

Amazing and Knowledgeable about saving money on travel. Excellent presentation and excellent…read morecustomer service,

Word to the wise: I'm pretty sure the other review for Peak Travel on Yelp is from our travel…read moreagent, Erin Morse. First of all (read: before I begin with the bad part of this review), Erin was super helpful and friendly. She obviously was really familiar with Asia and her enthusiasm was infectious. When I initially called interested in visiting Europe in August, she suggested Asia instead because Europe is much more expensive that month (and partially closed down). It was an idea that sorta made sense... for Thailand anyway. Thailand is always hot so there's no good time to visit. Japan, on the other hand ended up being was just as hot and humid since we ended up visiting the worst month of the year. We'd never used a travel agent before and thought people used them to save money on travelling. We were very misinformed. We figured that we spend about $2000 more on our honeymoon than we needed to - mostly on hotel rooms. I thought Thailand in particular would be a cheap country to visit but it wasn't with Peak Travel. We would find cheap (but really good quality) hotels on asiarooms.com but our agent said she felt like she couldn't trust the site as much as going through the hotel directly. (I assume it was actually because Peak wouldn't receive a cut from the hotel.) Our agent suggested many tours and we didn't know better that we could have been just as happy or happier exploring on our own. The tours on the Japan portion of our trip were good. The Thailand part of our trip was a disappointment tour-wise. The Siam Nirarit dinner and dancing show was a snore (an expensive snore, too). We felt like the tour to the Golden Palace and Emerald Buddha were unneeded since it would have been easy to explore this complex on our own. Also, the tour conveniently dropped us off at a gem store (the big scam in Bangkok we were to find out since every tuk tuk driver wanted to take us to these, too) in order for us to catch a shuttle back to our hotel. Anyway, the gem store involvement made the tour group seem shady. Also, they arrived 45 minutes late for our tour and claimed they'd called ahead to tell us - then IN FRONT OF US we saw them quietly call the hotel to leave us a message to say they'd be late. Erin did recommend Ko Samui, and that ended up being our favorite part of the trip. However, I really can't recommend the Ko Samui monkey show that Erin had been to that must have changed a lot since she'd seen it. Basically it was the world's worst animal show (for $9/person, too!) where the trained monkeys only did their tricks half the time and the other half involved the monkeys selling candy to visitors for money. Might I mention that the monkeys failed at doing their tricks about half the time, too, and chose to defecate on the stage instead. Since their tricks involved pretending to play a guitar and standing on the heads of visitors I really can't blame them. The good thing about going through an agent is that ours coordinated everything. Travelling from Tokyo to Mt. Fuji and Hakone and then via bullet train to Kyoto might have been a little complicated for us to plan. I guess Peak Travel did a good job. I just would never use them again. I definitely recommend forming your own itinerary using tripadvisor and discount hotel room websites like asiarooms.com and skipping the travel agent.

I am even more impressed with Jan after learning all her customers traveling in Egypt were taken to…read moresafety and out of Egypt. That's incredible customer service. She really keeps her customers safe even under civil unrest in a country. Jan is an enthusiastic, experienced, and conscientious travel agent. She truly cares about her customers comfort, safety, and getting the best deals. She will find you the best deals ever. If you have troubles she is available and will solve any and all problems as you travel. She will get you home if you need alternative plans at the last minute. She's awesome!!

I never use travel agents. I'm always doing my own research on hotels, looking for the cheapest…read moreairfare on tons of sites and looking for great deals. Then i found flyertalk.com and everyone was mentioning to use Virtuoso travel agents. Not only do they have negotiated special rates with hotels, there's other benefits like free breakfast, room upgrades, etc. So I called Virtuoso and they directed me to Luxury Travel in San Jose. I wanted to book train tickets from london to paris and 2 nights at the Intercontinental in Paris. Not only did they find the same low rates that I found, they also include a room upgrade and free access to the club lounge. On top of that, they answered all my questions and did all of the bookings for me. Sue was so professional and did a great job. very quick turnaround on responses and I'm very impressed. I've had some misses with another travel agency but Sue and Luxury travel have really changed my mind. I'm already talking to them about our next vacation in hawaii