I reached out twice after an initial call to request information on a tropical December vacation…read more Someone was going to send me options within my budget. She never sent anything. With such bad service I decided not to try again. After all who would want to book with them after they dropped the ball in the beginning? Better customer service and follow through would be appreciated. If you're too busy just say so.

We were lucky enough to have Albert assist us with planning another wonderful vacation in August of…read more2023. My husband and I wanted to visit Disney Aulani in Hawaii and we were a bit overwhelmed by where to start. This would be the first flight for our baby and out first travel to Hawaii post covid. Albery assisted us with booking the resort and our airplane travel and it was all perfectly and seamlessly completeed. He worked directly with the resort to ensure our room requirements and requests were met. We also had my siblings join and he helped with booking their rooms as well. Thank you Albert for another 5 star experience in working with you and we can't wait to work together again!

Kristin Luz was amazing at organizing and planning a dream vacation to Europe for my daughters and…read moreI. She went over and above my expectations. We had an incredible trip because of her expertise and amazing customer service. I recommend her services if you want an outstanding vacation.

We worked with Kristin to plan a family trip to Europe, visiting London, Paris, and Barcelona…read more Since we wanted to explore multiple countries, it was important to work with someone familiar with each destination--and we're so glad we chose Kristin. From the locations and hotels to the activities she planned, everything was absolutely perfect. We were thrilled with every part of our trip, and it was a true pleasure working with her. Kristin started by meeting with us to understand our preferences, then handled all the details from there. She took the stress completely out of planning, which we deeply appreciated. We'll definitely work with her again for future trips!

Barbie is very knowledgeable and gives great suggestions on differences on the cruise lines and how…read morethey operate. She knows her stuff and can help you navigate the ins and outs of booking a cruise.

I and my family have used Cruises Etc. many times over about 20 years and Barbie and her staff…read morealways put together a wonderful vacation for us. Barbie's extensive travel experience is invaluable. Sometimes it's a cruise or a fly and stay vacation but it's always perfect for us. I highly recommend using Cruises for any travel needs!

Our group booked 30+ hotel rooms and a bunch of flights for a business event abroad…read more 1 of the 30+ hotel rooms we booked did not have hot water, it took 3+ hours to get a different room. We were looking to get refunded for 1 night stay for 1 room due to this incident and were not accommodated. Everything went well otherwise but the fact that we had to go back and forth so much as well as being made to feel like we did something wrong was not appreciated. I would just use online discount travel or book directly through the hotel I'm staying at rather than work with a travel agent like this.

Helen from Let's Travel has been a workhorse for us and knows her stuff. Take advantage of her…read moreservices. You will not be disappointed!! Thank you so much for all your help.!!!!!

Chị rất nhiệt tình và dễ thương . Hỗ trợ cực kì nhiệt tình love chị so muchhh . Alway ủng hộ chịread more

Extremely helpful and very knowledgeable was available to answer questions and responsive,amazing…read morecustomer service.

If you are planning a trip to Vietnam, look no further than US Tours. I cannot recommend this…read moretravel company highly enough. I came to Hoa, the company's owner, with nothing more than a vague wish list of places I wanted to see and a budget. What she handed back to me was a masterfully curated itinerary that far exceeded anything I could have imagined on my own. Every destination -- Da Nang, Hoi An, Ba Na Hill, Can Tho, and Ho Chi Minh City -- was thoughtfully woven together into a seamless journey that felt both effortless and unforgettable. What truly sets Hoa and her travel agency apart is her deep, firsthand expertise in Vietnam. Her relationships with local vendors, restaurants, hotels, drivers, and tour guides across every region of the country are extensive and clearly built on years of trust. Every hotel she selected for us was exceptional, every driver was punctual and professional, and every tour guide brought each destination to life in ways that a guidebook simply cannot. You can feel the difference that genuine local knowledge and strong affiliations make at every step of the trip. Hoa's attention to detail is second to none. From the moment we landed to the moment we departed, everything was handled. We never once had to worry about inter-city flight check-ins, transfers, or logistics -- it was all arranged in advance and executed flawlessly. That level of professionalism gave us the freedom to simply be present and enjoy every single moment. This was, without question, the finest travel experience of my life -- more than we could have hoped for. In fact, we are already planning to return to Vietnam to explore the northern cities, and there is no question that Hoa will be the one making it happen. If you want a Vietnam trip that is personal, polished, and perfectly planned from start to finish, trust Hoa. She will not just meet your expectations -- she will completely redefine them.

Found this on Yelp because I needed to get my passport visa for Vietnam. Came in at 10am and it was…read moreready the next day. Super quick turnaround.

I called Patty when we had to travel to New Zealand to visit universities for my younger child. We…read morehad a fairly short window for travel and the thought of figuring out places to stay in different locations and transportation from one area to another was adding to the stress of getting ready for my kid to go to school so far away, and Patty took all of the travel worries off of my plate. She found us lovely places to stay, handled all of our flight plans and basic transport needs, and provided reassurance and her expertise to help ease my worries about traveling overseas for the first time in my life. Everything went so very smoothly and I'm so grateful for her expertise care! She is an absolute gem!

I cannot recommend Patty Crespo enough! She recently planned our honeymoon cruise to Southeast…read moreAsia, and it was hands-down the most seamless travel experience we've ever had. Planning a wedding is stressful enough, so having Patty take the stress of travel planning off us was a lifesaver. From the perfect hotel selection to the smooth transfers, everything was executed flawlessly. Because of her expertise, we didn't have to worry about a thing--we just focused on relaxing and enjoying our honeymoon. If you want an stress-free, expertly curated trip, look no further! Patty is also very well-versed in Ecuador tourism! She knows a ton!

We felt so lucky to have Tara organize our March 2024 trip to India which included Delhi, Jaipur,…read moreSamode Palace, Shahpura, Sarnath, and Varanasi. It was my second visit to Delhi, but I had a much deeper and more meaningful experience this time under Tara's thoughtful guidance. She listened to what we were most interested in seeing and doing and planned our itinerary accordingly. I appreciated having both an overview and a detailed description of each day's adventures in writing. Tara took us to restaurants, shops, and sites that we never would have found on our own. It was a grand adventure with opportunities to interact with locals, and I felt very safe and secure at every step, even as she navigated us through the teeming crowds of Old Delhi. Tara works with local guides who are very experienced and professional. The guide who shepherded us through Varanasi was especially good. He timed everything just perfectly and provided very thoughtful explanations of that mystical, awe-inspiring city. Tara is a lovely, gracious, and extremely knowledgeable travel agent who is clearly dedicated to providing her clients with a high-quality, personalized travel experience. She patiently answered our many questions and provided us with the kind of practical advice that made all the logistical details of travel go smoothly. I would highly recommend her services for any travel adventures!

Tara Gupta is a great travel agent. This was our 6th trip to India that she planned and hosted…read more This one was a private tour to South India for one month in March, 2024. We spent three weeks on tour with Tara, finishing with just us for one week in a resort. Exceptional planning, flexible when it came to our preferences, extremely knowledgeable, and a great host. Southern India...land of temples and some western European influence. We visited the church and Tomb of St. Thomas in Chennai, gazed on the Bay of Bengal (and saw, through a telescope, a lighthouse across the strait in Sri Lanka), crossed and paralleled the Western Ghats mountain range, and visited the very southern tip of India. Along the way we visited a spice and a rubber plantation and many other beautiful and interesting sites. And saw spectacular temples.

My partner and I went down to San Jose (from Oakland) to specifically speak to a travel agent…read morefamiliar with Vietnam and Thailand. We met with Biksee Du (Bich Tho) @ Signature Travel and Tours. We shared our specific travel plans including destinations that we wanted to visit, and our other travel needs. She reassured us that she could create a very good itinerary, and that if her staff listed hotels that we didn't approve of, we could trade them for the accommodations we preferred. Biksee stated that she would get back to us, but several days passed without any word. We attempted to text and to call her personal cell but did not get a response. Finally we were able to speak with her. Then we received an itinerary by email. Several of our destinations were missing! We called Biksee and texted her, requesting that she get back to us but she never returned our call or text. WE DO NOT recommend using Signature Travel and Tours.

Great travel agency and Bikcee is wonderful to work with! She's helped me with my Visas and booking…read moreover seas and is professional, knowledgeable and tries to get us the best price! Thank you for helping me book my family vacations stress free!