I found the number for ebike big bear online. I gave them a call to plan a bike trip w my friends…read more This is the response I got:

Sketchy place run buy a weird dude. Wanted a bunch of money up front before I'd even rented the…read morebike to "cover possible damage and theft costs." I'd be fine with that during the rental, but not making the reservation ahead of time. Also not a real shop. Just some guys house. Don't rent from here.

I really enjoyed this tour! Mario was very knowledgeable about the town and valleys nearby. His…read morego-pro took AMAZING pictures of us throughout the entire trip and he even offered to take a few for us once we biked to the lake. The tour was really tailored to our fitness level. Mario cut out a few of the hills once he noticed we weren't really use to the mountain elevation. Once we finished he gave us great recommendations for places to eat and other things to do around town. Overall 10/10! This was definitely an experience that I'll do again.

We took a two hour tour and it went by like a flash. Our guide, Mario, had such an incredible…read morewealth of knowledge about the area and we saw parts of Big Bear we would have never thought to look! We recommend this tour to everyone!

I'm so happy that we found this place! I was looking for a bike for my 7-year old and came across…read morethis awesome bike shop. The people working there were so knowledgeable and found him a perfect bike! They made sure it was all tuned up and ready to ride. We will definitely come back for all our bike needs, this place has the best service and best knowledge of bikes. My son hasn't gotten off the new bike since we got home, we are so grateful! Thank you

Derek is a fantastic mechanic and I can't rave enough about how customer-focused the entire shop…read moreis. Rather than giving me the cold shoulder because I bought a fairly high-end "leftover" eMTB online that was damaged in shipping (2 other shops in town did just that), Derek stopped what he was doing, repaired the damage I saw, and even went over much of the bike straightening out other problems from poor assembly that I hadn't even noticed. And he only charged me what the seller was willing to cover!! All while chatting like we were old friends, giving me insight on the trails to ride in the area (I'm new here) and just making me feel right at home. I've already been back for more and will continue to do so. Easily the best bicycle shop in the Bear Valley!

We rent from here every time we make our snowboarding trip to Big Bear. Easy to use website to…read morereserve from home. Quick and easy pick up process. And all their workers are so friendly, always making small talk with you and helping you get to know your board and equipments. This year we need to extend our rental an extra day and that was painless as well. When you come back to return, just drop off outside and show them your paperwork, it's a very quick process. Just a tip, there are 2 locations pretty close to each other so remember which one you rented from. :)

My boyfriend and I rented a kayak from this place on July 26 around 3pm. We didn't have a…read morereservation but they were able to squeeze us in, but if I were coming back on the weekends or a busier time I think I would try to make a reservation because they seemed busy. We got a tandem kayak and it was so convenient to just be able to walk over to Boulder Bay Park and start kayaking. The woman who helped us rent them at the front desk also kindly reminded us to bring sunscreen and water, and even refilled my water bottle for me. Thanks a ton for a great time! It was my first time kayaking and it was a very pleasant beginner-friendly experience.

Although my daughter races for Mammoth Mountain, we rented all of her ski gear for this season from…read moreGetboards, and we couldn't be happier. We were referred to Tony by a friend and drove up to Big Bear to view the ski selection and rent several pairs for the entire season. Tony and his crew were incredibly welcoming, professional, and caring. They took the time to walk my daughter and me through all of the equipment she needed. We ended up renting ski boots, GS, SL, and powder skis, and my daughter has thoroughly enjoyed them so far. In fact, the high-quality equipment, along with Tony's expertise in selecting and tuning the right sizes, has been a major contribution to my daughter's great season so far. Thank you very much, Tony, and the team at Getboards.

We have purchased many pairs of skis and ski boots over the years from Getboards. Tony and staff…read moreare super helpful with every detail. We love supporting Getboards any way we can because they take care of us, and give back to the Big Bear community. Can't recommend them highly enough!

We were up here for a vacation and stopped here to rent bikes for my family and myself. The staff…read morewere so kind and helpful. The value of the bikes was great and we had a great time using them! We will definitely be coming back here next time we want to

Came to rent the comfort bikes for a couple hours and had such a great experience with this bike…read moreshop. Had a few tumbles on our ride (a hard fall and a stolen bag on the trail). They were super accommodating and had plenty of bikes to rent for the day since we just walked in. When we came to return the bikes we told them about the tumble and the stolen bikes. They gave us bandaids and very helpful advice on how to deal with the personal matter. Not only are they a great shop with great rental services but best customer service. I wasn't able to get the name of the other gentleman that helped us but thank you so much Cody! Looking forward to visiting the shop again!!

1 Star - Very Disappointing Experience…read more We went on an adventure with Action Tours in Big Bear and decided to rent a GoPro from them for $49 (tax included) so we could record the whole experience. What they never told us was that the SD card only holds about 45 minutes of video... even though the tour lasts 3 hours. Because of that, the camera ran out of space before we even really started, and we didn't get to record the full experience at all. When I called afterward to explain the issue, the staff was extremely rude. They basically said, "You rented a GoPro to get a video, and you got a video," and refused to take any responsibility. They made it clear they don't do refunds, even though they never told us about the recording limit in the first place. Overall, the adventure itself is just okay -- you get what you pay for, nothing extra. But the unprofessional and rude staff completely ruined it for us. Definitely do NOT recommend renting the GoPro, and honestly the customer service alone makes it hard to recommend Action Tours at all.

We recently planned a family trip to Big Bear and booked a tour with Big Bear Zipline for a very…read morespecial celebration involving multiple family birthdays. Unfortunately, due to a mistake on our end when marking our calendar, we missed our original booking date. We absolutely acknowledged and took full responsibility for the error, and respectfully reached out to Big Bear Zipline to explain the situation and see what options were available to salvage the experience. As shown in the attached screenshots, we approached the situation kindly, respectfully, and understanding that businesses must balance policies with customer service. We shared that we were not asking for a free experience, but simply hoped for some understanding given the circumstances and the significant payment we had already made. Despite our efforts to find a middle ground, the business remained firm, reiterating that although they "have compassion," they would not accommodate further without additional payment. While we respected their right to enforce their policy, the interaction felt very transactional, and sadly did not reflect the spirit of hospitality we had hoped for when planning a meaningful family trip. We received one email when we purchased the tickets two months ago and one phone call 10 minutes before our scheduled reservation. In the end, it may have been a blessing in disguise. We explored other activities around Big Bear that felt incredibly welcoming, fun, and family-oriented -- experiences that created beautiful memories we will cherish for a lifetime. We share this review not out of anger, but to offer honest feedback: mistakes happen, and sometimes, a little flexibility and kindness could leave a much bigger, positive impact on families looking to create lasting memories.

Very organized and well maintained Staff is always…read morefriendly! Love having our boat there and getting top notch service!

Smooth sailing with easy online booking, quick checkin and checkout and a clean well maintained…read moreboat. All the staff were friendly and helpful. Will continue to book with Big Bear Marina

Very chill experience, not much to complain about. Free parking in the adjacent lot, just walk down…read moreto the dock and the kayaks are already in the water and waiting for you to disembark. They explain the rules of the lake, you check in on a sheet of paper, and then they quickly get you situated in a kayak and send you off. Very efficient, no time wasted. They're very patient when it comes to getting you in and out of your kayak if you have a dog. I'm not sure if all kayak places have this, but it was nice that they had pads specifically for dogs to sit/lay on so that they're comfortable. Will definitely always come back here for kayaking in Big Bear.

Ranger station and rental at the dock do not communicate. Rented a paddleboard and brought our own…read morepaddleboard. The stoned kid at the rental didnt tell us it would be cheaper to rent because once you check in your paddleboard at the ranger station its a $30 permit fee. When i asked for accountability in communicating that with each other the guy with black hat and beard told me i should do my research beforehand. Super unprofessional and didnt even give us a receipt!

Howdy Big Bear! You are our second home away from home. I wanted to stop in and see the new…read moreimprovements. What a great space! In one corner, there's everything you need to know or buy for a ski resort experience, ticketing, souvenirs, T-shirts, sweatshirts, postcards (I admired the wooden ones), Christmas ornaments, even dog sweaters. The woman working this station was kind and friendly. In the center, a large model map of Big Bear is there for viewing and the main counter for information on everything Big Bear. There's a wall of pamphlets for recreation, restaurant guides and hiking trail maps. I took a couple stickers and a hiking trail map while listening to the main Information Manager speak on the phone in a kind and understanding manner while some entitled person ran the poor woman through the wringer about why this and why that isn't discounted etc. The information manager never broke character on her professional stance and continued for no less than 15 minutes of warding off some maniacal caller. I felt for her. These women deserve better. I originally wanted to go in for their 'Care for Big Bear' kit, since I'm all about that idea. However, the caller took over our visit. We will try again in a week or two. I remember the old location on Bartlett, it was nice too. This new location is so beautiful. You're doing a great job Visitors Center. We Love Our Big Bear! We love those who pack it in-pack it out.

I had the pleasure of receiving skiing lessons from Timothy Blair. He was awesome, patient, and…read moreencouraging! By the 2nd half of our lesson I was confident!!! I really enjoyed my first experience skiing and Timothy is the absolute best!!