We recently rented for a day of skiing after some recent snowfall. Trevor, the owner wasn't able…read moreto make it in, so Greg showed up to help. It was around noon and most places won't let you pickup that early, but the shop was real accommodating with renting a day early. Greg even offered us a free helmet (which we didn't need, but real nice). We were also able to return way after hours. In addition to such great service, the mid week value was incredible. Best place to rent on the mountain by far, going back here when we come back. FYI, currently only the Big Bear Blvd. location is currently open.

The owner is a world class skier very knowledgeable…read more The location is perfect!!! They have have the best prices in town

What incredible service!…read more So late afternoon, kids just want to veg on iPads... nope. Not today! We pull in and they are so helpful. Bikes, locations for rides, selection, and all with no pressure. We rented four bikes for an hour, and they treated us like we rented them for the whole day. They took the time to explain everything to my littlest. Even though she's 10, he talked to her professionally and like she was an adult. The ride they recommended was the highlight of our Big Bear trip. Great people, great shop and a great time.

We had an amazing time! The whole staff was so nice and helpful especially never being on a emtb…read morebefore. They were so patient and informative. It's my 40TH birthday and we celebrated by doing the skyline trail I had an aventon and my hubby had the Santa Cruz. We went up to grand view point from their shop. I have never rode a bike like this and I lasted 3 hours. I used auto, trail, turbo and boost mode. It was so easy. Tysm to the staff u made my birthday a day to remember!

Showed up at 430 on Friday with a broken bike and no appointment - I really needed new handlebars…read moreand a brake, but I wanted to ride the weekend, so Derek stayed late and fixed my bike - Except for the different grip on one side that he had to replace, you couldn't tell anything ever happened. Then he charged me almost nothing, I couldn't believe how well he treated me. Thx Bear Valley Bikes!! Long live the Hermonator!!!

Best place ever Derek is the man he's an incredible bike specialist knows bikes like the back of…read morehis hand. A true professional bring your bike here easily

First of all, e bikes were a game changer for us during our week in Big Bear. It was SO fun to…read morepedal or just zip around, and the bikes from getboards are really easy to use! The town is bike friendly and we avoided so much traffic and hassle getting around town for shopping, meals, and exploring. We had a basket on one bike, bungee chord on one, and my backpack made it easy for us to do most shopping we needed for the week without using the car. We reserved our bikes well ahead of our visit to ensure we'd have what we needed. We selected GetBoards because they offered overnight pricing and a range of bikes to meet our needs. We reserved two cruiser style bikes for around-town use but I upgraded to an adventure style bike since it was more comfortable for me to ride. I'm 6', my wife is 5'3", and we were both very comfortable on our bikes. The prices were fair and competitive. We know this because we shopped around before reserving. There was a modest, discounted overnight fee, but with our multi-day rental discount e bikes were an affordable addition to our stay. Matthew helped me when I picked up the bikes and he was friendly, informative, and super patient given it was our first time using e bikes. He ensured I knew how to use the bikes, checked that the headlights were working on both bikes, and set us up with helmets, locks, and chargers before sending us off. We will most definitely rent e bikes from GetBoards the next time we're here. I highly recommend GetBoards for top notch customer service, excellent and well maintained bikes, and a range of rental options to meet any needs (including bikes with kid seats, trailers for children or pets, baskets, and more).

Although my daughter races for Mammoth Mountain, we rented all of her ski gear for this season from…read moreGetboards, and we couldn't be happier. We were referred to Tony by a friend and drove up to Big Bear to view the ski selection and rent several pairs for the entire season. Tony and his crew were incredibly welcoming, professional, and caring. They took the time to walk my daughter and me through all of the equipment she needed. We ended up renting ski boots, GS, SL, and powder skis, and my daughter has thoroughly enjoyed them so far. In fact, the high-quality equipment, along with Tony's expertise in selecting and tuning the right sizes, has been a major contribution to my daughter's great season so far. Thank you very much, Tony, and the team at Getboards.

Great local shop for bike parts, gear, and service. I give credit to the staff who was more than…read morehappy to talk bike with my 11-year-old son; so used to people being dismissive of the young passion. Also nice to see youth sizes in clothing, protection, and other gear. They are better stocked than many "down the hill" bike shops. Unfortunately (for me) I had to hit them up mid-day on a Saturday after my chain wrapped itself around a crank (!) during a ride at Summit. They were happy to have a look and the mechanic had me back out the door with a new chain in about 15 minutes. Would gladly go back for gear or service.

I used to support this business. But they don't support the local community at all. I wouldn't…read morerecommend wasting your money here. Go down the street.​

I used a 5 star so that people can see this upfront. Please consider this establishment but be…read morewarned of this person. I accidentally went to the Veterans Park location and unfortunately had a very disappointing experience. The employee Katelyn, who appeared to be the manager, was consistently rude and dismissive toward multiple customers and coworkers, including myself who is here on vacation. As a longtime industry professional, I was honestly appalled by the level of unprofessionalism and what appeared to be a serious lack of leadership skills. Being placed in a management position requires more than simply having a title. It requires professionalism, communication, patience, and the ability to treat both customers and employees with respect. Based on what I witnessed, I found the management at this location to be extremely disappointing and, frankly, incompetent. I also feel for the employees who have to work around this behavior. No employee should feel like they have to walk on eggshells around their manager just to get through their workday. That is not a healthy or productive work environment, and it ultimately affects the entire business. I strongly believe the owners and upper management need to seriously evaluate whether this person is capable of being in a leadership role. If this behavior is typical, I would strongly recommend that management consider demoting her or removing her from the establishment altogether. Keeping an incompetent and hostile manager in charge can drive away both customers and good employees, which could have possibly already begun a while ago. I've always had great experiences at the Boulder Bay location. Thank you to Sly, the other girl and all the helpful guys outside today. The staff there genuinely seem to care, listen to customers, and go out of their way to help us make new memories, whether that means recommending hiking trails or helping with our plans. That is what good customer service looks like and they need to be recognized by the upper management for how they turned my bad experience into a great one. It's unfortunate that one location can leave such a negative impression when the company clearly has employees who know how to provide a great experience who should get a chance to lead. I hope the owners and management take this feedback seriously before poor leadership and incompetence end up costing them loyal customers and hardworking employees, but from the looks of it, it might already had begun. Thank you Boulder Bay Getboards for an awesome experience. I will definitely be going back to where we feel welcomed!

Came up to Big Bear for the weekend with the family and kids, and decided to go kayaking, first…read moretime for all and we had a blast (dog included)! The staff (Matthew and Zen) were so sweet and helpful, gave us the best service! Highly recommend renting your gear here. Next time we're going to try paddle boarding!

The hike is so so so gorgeous! The Big Bear magazine labeled it as easy & I guess relatively…read morespeaking it is, but when it's 95-100 F it's not the easiest thing in the WORLD. Kids can do it though, so, fine, it's easy. Gorgeous wildflowers along the way. Many scenic moments to take photographs or stand & enjoy the scenery. Stunning trees & flowers. When we got to the actual lake (super ready in our bathing suits), it smelled like manure. Unsure why. So we didn't end up swimming, but we turned around & got to see more of the hike instead of missing out on the end of the hike by going back the same exact way (since we walked across the beach area). Definitely recommend, especially if you're pushing a stroller or have children! We saw many families and people getting exercise.

I have walked and ridden this bike path hundreds of times. Fun fact: if you walk from Big Bear…read moreShores resort to Stanfield and back you will have logged approximately 800 steps! Whether you stroll this path or ride it, you will witness nature at its pinnacle. From the gorgeous lake, towering pines, colorful wildflowers and snowcapped mountains, the Good Lord did not skimp when it comes to eye candy. Just this morning I caught a glimpse of three coyotes frolicking in the lake. I saw ducks, rabbits, chipmunks, squirrels, and a variety of birds all enjoying the beautiful lake they call home. These peaceful surroundings beckon me every time I visit Big Bear. Be sure to visit this glorious path!

I used a 5 star so that people can see this upfront. Please consider this establishment but be…read morewarned of this person. I accidentally went to the Veterans Park location and unfortunately had a very disappointing experience. The employee Katelyn, who appeared to be the manager, was consistently rude and dismissive toward multiple customers and coworkers, including myself who is here on vacation. As a longtime industry professional, I was honestly appalled by the level of unprofessionalism and what appeared to be a serious lack of leadership skills. Being placed in a management position requires more than simply having a title. It requires professionalism, communication, patience, and the ability to treat both customers and employees with respect. Based on what I witnessed, I found the management at this location to be extremely disappointing and, frankly, incompetent. I also feel for the employees who have to work around this behavior. No employee should feel like they have to walk on eggshells around their manager just to get through their workday. That is not a healthy or productive work environment, and it ultimately affects the entire business. I strongly believe the owners and upper management need to seriously evaluate whether this person is capable of being in a leadership role. If this behavior is typical, I would strongly recommend that management consider demoting her or removing her from the establishment altogether. Keeping an incompetent and hostile manager in charge can drive away both customers and good employees, which could have possibly already begun a while ago. I've always had great experiences at the Boulder Bay location. Thank you to Sly, the other girl and all the helpful guys outside today. The staff there genuinely seem to care, listen to customers, and go out of their way to help us make new memories, whether that means recommending hiking trails or helping with our plans. That is what good customer service looks like and they need to be recognized by the upper management for how they turned my bad experience into a great one. It's unfortunate that one location can leave such a negative impression when the company clearly has employees who know how to provide a great experience who should get a chance to lead. I hope the owners and management take this feedback seriously before poor leadership and incompetence end up costing them loyal customers and hardworking employees, but from the looks of it, it might already had begun. Thank you Boulder Bay Getboards for an awesome experience. I will definitely be going back to where we feel welcomed!

Very chill experience, not much to complain about. Free parking in the adjacent lot, just walk down…read moreto the dock and the kayaks are already in the water and waiting for you to disembark. They explain the rules of the lake, you check in on a sheet of paper, and then they quickly get you situated in a kayak and send you off. Very efficient, no time wasted. They're very patient when it comes to getting you in and out of your kayak if you have a dog. I'm not sure if all kayak places have this, but it was nice that they had pads specifically for dogs to sit/lay on so that they're comfortable. Will definitely always come back here for kayaking in Big Bear.

Pretty disappointed with our board and equipment rental experience at Scotty's Ride Shop, and like…read moremost experiences, it was the people that made all the difference. AI said Scotty's was known for its friendly and helpful staff, and specifically a good place for families newer to boarding and renting outside of the local resorts. It's not our *first* rodeo, but it was the first time we ventured away from renting onsite at the resort. To be honest, I was a little intimidated at the thought of renting at a "board shop", imagining being surrounded by intermediate and expert-level boarders both at and behind the counter, impatient with this mom and her relative-noob 10-year-old son. Well, it could have been worse I guess, but my fear was confirmed. We walked in around 8ish Friday night to rent for the next day. Zero other customers in the store. The lead clerk was engrossed watching something on his phone and looked up with a scowl. The tone of his "How can we help you?" was agitated, as though we knocked on his apartment front door at 11 PM asking for a cup of sugar. Once I said we were there for a board rental for the next day, he groaned and without eye contact, he droned rote orders to start the rental process. His tone down-shifted from agitated to condescending, as though I was a petulant child who had already disobeyed his commands the first round. Now I was pissed so the smile left my face and I dropped my cheerful tone. I was grateful when his colleague took over the next step; he smiled at us and chatted us up but unfortunately, it was back to muppet-hair (yes--this was his defining physical feature) for the rest of the process. By this time, another couple walked in and he might have realized he was being a jerk to me because he bucked up back into a passable professional tone and demeanor to greet them. Maybe it's because my son is a tween, but the remainder of this dude's spiel was back to a condescending and rude tone--again like we were 5 and stupid. He even made a point to shame us for choosing Snow Valley, explaining it was really because he would NOT be coming "all the way" to SV if there was an issue with the board my son could not fix over the phone or FaceTime. Not the family- and beginner-friendly vibes I was promised by reviews. To be fair, the clerk who answered the phone when I first called Scotty's a few weeks back (definitely a different guy--different voice) *was* super friendly and gracious! Where was that guy that night? My son had noticed the grouchy and condescending tone as well, commenting on it once we were safely back in my car. And when it came time to return the rental, he said, "I hope it's not that same guy." I assured him it most likely wasn't because now it was two days later and a different time of day. Wishful thinking; it was the same clerk! He was about as friendly as that previous Friday night but at least this time we were prepared for it. The board itself--just the basic package--was pretty nice and newer, that part lived up to expectations as advertised. It was so nice that my son's Snow Valley snowboard instructor commented on how sick it was which made my son beam and me feel like I did right by him. But all the local board shops offer this for around the same exact price, so the difference is customer service as far as I can tell. I have a feeling this guy was the exception to the rule at Scotty's--just bad luck we got him, I guess. But enough where I'm not gonna roll the dice on this shop again anytime soon.

This is THE spot. Scotty's been taking care of me and my friends for the last 5 years. He just…read moremoved into this bigger shop and it's even closer to Summit and Bear. He has different levels of boards and skis so you can upgrade to some cool stuff. They have a bunch of gear to buy as well. I bought my first snowboard from here and he hooked it up with a great deal. Got to know some of the other employees over time and always a warm welcome at this place. The prices are great, cheaper than some of the other spots I've seen. This new location is way more convenient, it's next door to a 7-Eleven and a Mc Donald's.

I visited the store while vacationing up in big bear yesterday with friends. I purchased a small…read moremoon light for my daughter showing her that I was thinking about her, unfortunately my daughter opened an empty box. I was literally sold an empty box. The owner was quick to respond and fix the mishap. Thank you