1 Star - Very Disappointing Experience We went on an adventure with Action Tours in Big Bear and decided to rent a GoPro from them for $49 (tax included) so we could record the whole experience. What they never told us was that the SD card only holds about 45 minutes of video... even though the tour lasts 3 hours. Because of that, the camera ran out of space before we even really started, and we didn't get to record the full experience at all. When I called afterward to explain the issue, the staff was extremely rude. They basically said, "You rented a GoPro to get a video, and you got a video," and refused to take any responsibility. They made it clear they don't do refunds, even though they never told us about the recording limit in the first place. Overall, the adventure itself is just okay -- you get what you pay for, nothing extra. But the unprofessional and rude staff completely ruined it for us. Definitely do NOT recommend renting the GoPro, and honestly the customer service alone makes it hard to recommend Action Tours at all. read more

We recently planned a family trip to Big Bear and booked a tour with Big Bear Zipline for a very special celebration involving multiple family birthdays. Unfortunately, due to a mistake on our end when marking our calendar, we missed our original booking date. We absolutely acknowledged and took full responsibility for the error, and respectfully reached out to Big Bear Zipline to explain the situation and see what options were available to salvage the experience. As shown in the attached screenshots, we approached the situation kindly, respectfully, and understanding that businesses must balance policies with customer service. We shared that we were not asking for a free experience, but simply hoped for some understanding given the circumstances and the significant payment we had already made. Despite our efforts to find a middle ground, the business remained firm, reiterating that although they "have compassion," they would not accommodate further without additional payment. While we respected their right to enforce their policy, the interaction felt very transactional, and sadly did not reflect the spirit of hospitality we had hoped for when planning a meaningful family trip. We received one email when we purchased the tickets two months ago and one phone call 10 minutes before our scheduled reservation. In the end, it may have been a blessing in disguise. We explored other activities around Big Bear that felt incredibly welcoming, fun, and family-oriented -- experiences that created beautiful memories we will cherish for a lifetime. We share this review not out of anger, but to offer honest feedback: mistakes happen, and sometimes, a little flexibility and kindness could leave a much bigger, positive impact on families looking to create lasting memories. read more

Action Tours - Screen shots of communication - Tours Near Me - Big Bear Lake, California

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Had a great time zip lining for the first time ever. The tour guides are absolutely amazing and safety is always point #1. At no point did I ever feel in danger and everything was run very smoothly and most importantly fun. There's a pouch that you're given that attaches to the harness, so you can bring your phone and take pics/vids. Loved that I had a secure place for my phone. Bathrooms and water are available at the main office as well as the basecamp before you get harnessed up, so you don't have to worry about bio issues. read more

Awesome experience zip lining for the first time ever. Our guides, Caroline & Abe, were amazing. Helpful, friendly, and they made us feel both safe & comfortable. read more

Alexis was rude to us when we checked in. She's in the wrong business. One star off for Alexis. When driving from their office to the zipline site, starting in November, there can be ice on the roads and you might need chains. One of the three cars driving out spun out and ended up on a snow bank on the wrong side of the road. The guides, Riley and ?, were awesome! Very safety conscious, meticulous, and helpful. read more

TLDR; It's an amazing experience with friendly and professional people - would highly recommend. I bought two tickets recently for the full 3 hour tour as my sister recently had a milestone birthday, and found a drive within herself to try some new adventures. She decided a way to capstone her year was to challenge herself to face her fears. Action Tours Zipline was her first choice. She and I spent our childhood exploring the woods of Big Bear, and she said she loved the idea of flying through the trees. And how beautiful it was. Lush green trees, snow patches, and the mountain air make for an amazing experience. The business is within a cabin where you check-in, meet some of the staff, and watch a short safety video. They have clean restrooms, nice places to sit, lockers for larger items, and merch for sale. The ride up the mountain is either in the company's van with their friendly driver, or a personal journey in your own vehicle. Time on the road to the private property where the ziplines are located is about 30 minutes with a short 5 to 10 minute off-road vehicle change to reach some higher locations. There are additional restrooms at the halfway point where you change rides and I'd recommend utilizing them as you wont get another chance until you return to the same area for the last two ziplines. The gear is heavy but definitely makes you feel safer. Putting it on is difficult but the staff were there to assist each person individually to ensure it was all properly fitting. From what we recall there are about 9 total ziplines, with some connected to the zip line immediately next to it. Some of the ziplines are as long 2 football fields and can reach much higher speeds. Your group all zips together one person at a time so make sure you're friendly with your tour group as you'll be strapped up with them for the next hour or so. Luckily this was a lot of fun so everyone is a pretty great mood. Including the staff! Everyone there clearly loves what they do and it shows. They are friendly, easy to talk to, encouraging, and funny. Make sure you watch each of them as they zip as they'll often perform tricks or stunts with one another. The have a tip jar for the employees and zipline guides and we made sure to show our appreciation for a great time with awesome memories. ** I'd recommend bringing boots, warm clothes, sunscreen, tissues, ChapStick, and some gum. ** I would definitely do this again! Next time I'll bring a GoPro for sure. I see they offer additional experiences and I just may try some of their other stuff out. Big Bear is only a short drive from LA so I know I'll be returning. Thank you to the staff for being amazing, and thank you to whoever read all this - I hope it all helps. read more

Action Tours - My sister and myself - Tours Near Me - Big Bear Lake, California

I had a special day planned in Big Bear for the month of October with my girlfriend soon to be wife, so i had made multiple trips up to Big Bear to try different things and see what i wanted to choose for our special day. the staff at this place seemed irritated and not interested in having customers. they were so rushed and didnt explain anything at all which was kind of sketchy considering you are flying through trees. i decided on horseback riding for the special day which also turned out to be a bummer. i think the folks or locals in big bear dont like tourists at all! and honestly i live in the OC so i feel like im practically a local as much as i come up haha! read more

My husband and I had a great afternoon zip lining in the forest! The team was thoughtful and funny and made the experience fabulous. Some on our tour were very anxious but had an absolute ball by the time we were through just a couple of the nine different lines. The first couple of lines were short and a perfect way to get the hang of things (pun intended). The lines got longer each time and more rapid fire where you zip and immediately clip into the next line. The last two were really long (guide said length of 2.5 football fields. A great way to see the mountain while staying cool in the shade of the trees and feeling the wind as you zip along. read more

Every aspect of our experience with Action Tours was positive. Their online registration process is clear and thorough. My wife and son went on the tour. We paid and signed the waivers online. When we arrived, the front office folks got us signed in smoothly. They showed a helpful orientation video to the tour group and off they went. After about a half hour shuttle ride up to the zip lines the professional guides got the group into their gear and took them expertly through the nine zip line segments. They were fun but not scary. Safety was always important--but the guides made sure all were having fun too. My folks had a great time. Well-run organization. read more

Where do I begin!? I have always talked to my husband how much I wanted to try zip lining and for our 9 year anniversary we did exactly that. What better place than big bear to make these dream come true. This place was amazing. The staff were friendly and helped me out a lot by reassuring me that everything is going to be fine as I zip lined throughout the beautiful mountains. I am not one for heights anymore but this definitely made me feel like a kid again. My husband and I would definitely come back with our kids next time. Thank you for such a wonderful experience! read more

Action Tours - Tours Near Me - Big Bear Lake, California

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This was a bucket list experience for me and I could not have selected a better company. Everyone is so helpful and ready to help all to have the best fun ever, and I did. read more

I thought everyone was great, from the staff at the office, to the tour bus drivers, to the zip line coaches, EVERYONE was GREAT! I'm kinda self-effacing and sarcastically funny, I had fun banter with all the coaches. They took great care of me/tour group at large. Having fun reduces the fear! Although there is zero reason to have fear, the coaches were there for us every step of the zip-line way. Ziplining is FUN! I laughed and giggled with each leap of faith into the zipline across the forest. I knew I was safe, I was in great hands! I especially want to thank you Dre and Tanner, but Thank you to everyone who made this day a GREAT day and experience. read more

Action Tours - Set up with a GoPro my sweetie and I are ready to go zip-lining with an incredible group of "tour guides." - Tours Near Me - Big Bear Lake, California

Had a Great time! The ziplining crew were Fun and kept us safe. Highly recommend. The only thing I would not recommend is adding on the Zip and Sip, because we found out its cheaper to just go to Barrel 33 to get the drinks after the fact. So that part was definitely not worth it, but other than that everything else was good. read more

Lots of fun for the whole family!! My family and I went and had a great time zip-lining. Whole process went smooth and everyone who worked there was very nice. Highly reccommend trying this:) read more

Love the tour guides and Paula in the front desk. She is sweet and very knowledgeable and friendly.

We made a reservation online for a Zipline adventure with our family on Monday, January 3rd. We weigh in, and wait for the rest of the group to arrive for our 1 pm tour. The front desk gentleman receives a call at 1 pm that the tour is cancelled because the brake lines were not checked that morning. He asked if we wanted to come in the next day but who is to say the same thing couldn't happen again, where we let the whole day go by and can't do our Zipline activity. The employee was apologetic but it was a bad start to the winter break that we planned. It's hard because I'm sure the owner has to trust that the logistics will be handled by the employees and that everyone does their job but if you have one chance to make an impression, and it's not a good one, sometimes that's all it takes. I'm wondering why this wasn't realized earlier on, why the issue was discovered just as we were about to board the shuttle up. read more

My friend booked a ziplining tour for 12, but our group had to get separated because of Covid. One group was at 9AM and the other group was at 9:30AM. The first group was late, but since it was only their group on that tour, they were able to make it. The other group came 5 mins after the scheduled time and was not able to make it. They say that you have to be there at least 15 minutes early. The lady at the front was rude at first about it, but after we asked questions and explained we were only there for the weekend, she quickly helped reschedule us for the next day. The guys on the tour that explained everything were pretty nice and friendly. I was still drunk from the day before, so half of the time, I was ziplining drunk. Thank you to the guys for making it easy to learn and have a good time! read more

Action Tours - November 2020 - Tours Near Me - Big Bear Lake, California

Highly recommended! Staff are absolutely amazing and friendly. They will not disappoint. I have gone both summer and winter time. Different each time and the view are amazing! They photos they take are incredible! read more

Action Tours - Tours Near Me - Big Bear Lake, California

I was able to book for 10 people the same day. All staff had a happy attitude which made this activity even more enjoyable. I highly recommend this place. Little ones and adults had a blast. They even have a rest area for the ones who don't want to do the activity. read more

Hands down a must do when at Big Bear. We are regular visitors here- mostly winter season to ski & snowboarding. One of the few times we are here visiting not during a ski/snowboard season. I made reservations online - they advise to arrive 15 mins prior to your scheduled time. I recommend completing the waiver sent via text. Save time. Upon arrival- we waited just a few mins for others to arrive & off we start with safety video before hopping into the van to the site. The van was clean and driver was super nicer. The ride was abt 25 minutes . Enjoy the Mountain Views on your way up! When we arrived - you hop into another vehicle to take you to the actual zipline site. After that ride- a staff was ready for us. The gears were line up neatly & was ready to help our group! The gears took only several mins but there are at least 15 people so just hang tight. Unfortunately, their camera wasn't initially working so they offered to take our photos with our own devices. Only one of the group got their photos taken with their prof. Camera. Their group photo turned out nice! Additional overview safety was provided again by a staff member before we had zipped through the 1st course- it was fun!!!! There were 3 zipline staff during the course whom were all professional, patience and friendly. The entire experience was 3 hours. Totally worth it & highly recommend it! Every member were nice- from Check in staff - driver & course staff. One thing I wished we got were more photos. Several photos were out of focus / our group photos were missing due to camera not functioning at the start of the course. We did pay for the photo package- just wished there were more taken of our group. There were amazing & fun shots of the other groups in our party. I don't believe it's warrant a less star. I hope the manager or owner will read this review & view it as "things we can improve". Overall, our family had a great time & we had wonderful memories. read more

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Snow shoe outing review: misleading description and overpriced. Let me start by saying our guide Phil was GREAT! No complaints there AT ALL. The issues we had last Sunday (Feb.18) was that the "3 hour tour" includes the time to drive to and from the trailhead! On that day, it took about 50 minutes out and 35 minutes back. Do the math. Also, they repeatedly talk about transporting customer in their vans (see photos). However, after we checked in, they told us we had to drive our own cars!! No explanation given--and their vans were parked out front (see photo). Scummy. The snow shoeing itself was nice, although you could hear the traffic from highway 38 most of the time. We expected more for $120. read more

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This was so fun and the guides were amazing!! This is most definitely something you need to do in Big Bear read more

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Great staff, lots of fun, went on a weekday which made it better since there was only 6 people total so made it go faster than waiting more. Exciting with 9 zips to go off of and long and fast ones too! Beautiful views and they even had a photographer taking picts of all of us that we could buy at the end of the experience. Highly recommend this! read more

From our warm welcome and helpful check in experience at the main location in town, to our friendly, funny and polite guides at the zip line site, this tour was even better than I had hoped for! At first I was wary about zip lining in snowy conditions, but it was truly a beautiful and unique experience. read more

My friend and I went for the very first time and everyone was fantastic! All of the tour guides were patient, friendly, funny, and safety oriented which I truly appreciated! They helped us ease into our gear and out of it. They had safety measures in place and we had a great group of people to zip line with which was an added bonus. This is a must do if you are visiting Big Bear, you will have no regrets... read more

Our family group of 15 (ranging from ages 16 to 81) had a wonderful time ziplining in Big Bear with Action Tours. The staff is top-notch and was so patient and caring with our newbie zippers and our 2nd timers as well. My husband has some physical challenges and he was able to conquer the day with the help of these awesome guys! My 81 year old mother had so much fun checking Ziplining off her Bucket List. A fun day was had by all. Thank you, Action Tours for the memories. read more

Action Tours - Tours Near Me - Big Bear Lake, California

Visited Big Bear this weekend with friends. Unfortunately I was under the weather so opted out of skiing on the mountain and thought there must be some other thrill seeker things to do and found this awesome place! I love ziplining and figured it was my first time in Big Bear why not check it out. There are 9 lines you do along with a wobbly suspension bridge you can walk across. There were only 9 of us which was a great group size and the instructors were fantastic. They really complemented our personalities and were supportive the entire time. As someone who was going by themselves in a group of people who knew each other I still had an amazing time. The van drivers as well are really personable. They tell you all about the history of Big Bear pointing out the different views and what to look out for. Pretty affordable price too. Definitely recommend for people who love a good thrill. read more

Action Tours - All geared up for ziplining - Tours Near Me - Big Bear Lake, California

Love every minute of it The crew was amazing and everything was so smooth and fun. Not to fast but for couples kids and families it's just perfect read more

We did a zip line tour in the snow and it was awesome! We booked same day and had a great experience with the staff - everyone was so friendly and nice! After a 25 min ride up the mountain in a warm van, we were greeted by two zip line experts. They drove us up to the top of the 9 zip lines off road in a truck. Luckily our family of 4 was the only group - my 10 and 12 year old had a blast! It was a super fun and memorable experience and I would highly recommend it and do it again! read more

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Ok so my best friends 40th birthday is today and she's a thrill seeker so this is what we did. I'm deathly afraid of heights to the point that I started crying after signing up to do this tour. I was scared the entire time but still had a blast. All the workers are great and friendly and made me comfortable every zip line we did. I 100% recommend doing this. Even though I'm massively scared I would still do it again. We all had a blast. Great experience. To scared to actually look at the beautiful scenery but was still the perfect outing. read more

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Really fun and unique experience. My girlfriend and I did the Snowshoe Tour and it was amazing and do-able for first timers. Once at the top there are a lot of great picture opportunities with a great view. Our guide Phil was really good at explaining everything we needed to know before starting our tour and he really knows his way around the mountain. We were lucky enough to be the only ones in the tour so he pretty much was our personal guide. Listening to all his stories made the hike even better. We will definitely be back with friends and to try the other tours. read more

Everyone was so nice and informative. The hike was nice and they provided water during it.

Booked a snowshoeing tour with your company. Confirmation stated that transportation would be included. Found out upon arrival that we would have to provide our OWN transportation to the hiking site. We didn't get to the site until 2:30pm. Phil was nice enough to extend the tour til 5pm (originally scheduled until 4:30pm) so we can get more hiking time. To be honest, the pricing is too high and I would not recommend it to family or friends. read more

We had a great time. The staff was very polite and helpful. I played hooky with my grandson and his close friend to go zip lining. (I did ask his mother first haha). We weren't disappointed, its just fast enough to get some adrenaline going. Most important, my grandson loved it. Thank you read more

I did a last minute trip to Big Bear and booked this zip line excursion on a whim. I am so glad I did as it was so much fun. I've been zip-lining before so I knew what to expect. The crew were friendly and knowledgeable. I wish there were more lines as it was so much fun! I should have checked Yelp to get my 10 percent off but I was just glad they were open for business. Thank you for providing a safe friendly fun time! All staff wore masks, great job. read more

Action Tours - Tours Near Me - Big Bear Lake, California

Fun zips, nice staff. Lots of waiting around for the shuttle bus (more waiting than zipping), so leave more time than advertised so you aren't late for whatever comes next. Fun and beautiful overall. read more

My name is Raquel Hernandez and I was at your facility today as a birthday gift from my husband. We signed up for your Segway tour, and had the time of our lives. Joel was our instructor and was so patient, funny, and knowledgeable about your equipment and the tour itself. My husband and I have never experienced that before and we definitely left wanting to encourage others who come up to participate in the tour. Your front desk staff Jennifer was such a sweetheart. There was an issue with another customer running late due to a car accident and Jennifer was very understanding and compassionate.Because of The way she responded to the situation you can tell she has strong leader ship and customer service skills. Both of your employees made our experience very memorable and I will never forget my 33rd birthday, thank you all so much! Sincerely, Raquel Hernandez read more

Action Tours - Easy to do! - Tours Near Me - Big Bear Lake, California

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My partner and I love zip lining, so it was only right to come to Action Tours during our anniversary trip. It was a smooth process. The staff was welcoming and made our safety a priority. They have a photographer and we were able to purchase the cool pics to take home! We loved the drive up to the zip lines! We did 9 lines at all different heights and speeds. Highly recommend being comfortable, and bundled up!! You can carry your phone or small belongings, they have a small pouch that attaches to the gear! Overall, amazing experience. Views are beautiful. Such a vibe! 10/10 HIGHLY RECOMMEND. read more

Action Tours - Zip lining - Tours Near Me - Big Bear Lake, California

The zip line team is amazing. Cathy, the driver gave a nice educational tour on the ride to the zip line site. The guys who ran the zip were quick and efficient. We have zip lined before in other places and it was a lot of standing around waiting. These guys take small groups and get down to business. They photographer took great pictures as well. read more

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Best experience EVER!! I loved this adventure 10/10 I recommend everyone to try it atleast once! https://youtu.be/Fna10EwUaUY read more