What could & should have been a great addition to home has been nothing but a complete & utter nightmare. From the beginning this is the worst company- don't let the selling factor of we install & manage it fool you. I regret nothing more than going with sunny & if I could redo I would 100x. This is the most unorganized, chaotic & unprofessional group of people I have ever dealt with. The ONLY saving grace was the salesperson Jason...but even he can do so much with helping at his level. Worse part...I thought bringing my issues and concerns to the owner would make a difference & I guess not bc nothing but crickets from him too. When the salesperson is embarrassed about the way his own company has handled things...that says a lot. To sunny you are not a valued customer like they sell it. Once they get your signature you are just another check & number to them. No value at all. Personally the entire office-- Taylor and Melanie should be fired. They have no idea what they are doing. 1. Upon looking over the house & figuring out system nothing was mentioned about clearly trees on side of house. It was once process started they let us know we need to remove trees--cost $250 to remove. Doesn't include new plants They did give a check for $300 & had this been only issue. Would have been thrilled 2. When installing new electrical box the workers cut fiber optic line for cox internet and caused us to have no WiFi for almost 2 weeks Their fix was again to give money for time wo internet. Only person who was sincere in apology was salesperson. The office couldn't be bothered 3. 3 people would call about the same thing at all hours of the day--no inner office communication and no lack of organization to keep customer properly informed. Over-communicated on useless info and then none on stuff that mattered like the process of when things would happen 4. Specifically asked Taylor--acct manager of when install would happen & she said crew would arrive at 7am. Crew arrived at 530am. Loud and obnoxious yelling & screaming. Not only waking up our house but most likely disturbing the neighborhood. The workers were like frat boys throwing a party--again no sincere apology and back peddling from Taylor w excuses and lies about the early arrival. 5. Chad who came to turn on system & install inverters after city and aps approval said I'd get login info to see system on app in 24-48 hours. Days go by & no word. Reach out to office. No word. Finally Jason helped me get office attention & then 10 days later they realize inverter installed had been bad. Had I not bothered them to get the info they were supposed to send on their own. They wouldn't have even known there was an issue 6. Melanie-customer service manager said it would be a week until it could replaced. UNACCEPTABLE--after all the issues and the time we've wasted you are going to make me wait 7 days. When I threatened to have someone put that day or remove system and/or have owner reach out. Then Melanie offered to cut it from 7 days to 4 & send check for 1st payment. This was the only time she was apologetic and gave me hope that they realized all their mess ups & would make it right moving forward 7. FWD about 2 weeks later. I have now had a virtual call w Michael to go over the system & the app & received the manual in mail via usb drive but still no "sorry 1st payment check" that had been confirmed by Melanie was sent out 8. Once again I am doing their job and follow up and it took about 18 hours for Melanie to respond back. No apologies--" I will look into when I get in to office" 745am. 3 hours later she states that the check was sent-- talking about the check she sent 4 weeks prior for trees/WiFi. Also states that check hadn't cleared yet & still no mention of the actual check I'm talking about. I send her copies of check she is mistaken about; clearing on 9.1 & the check I am talking about is the one she said she would send on 9.8. Few hours later she says that accountant had error & would have a check hand delivered next day. So here are the issues with this one: A. I had to follow up B. She didn't even know what check I was talking about and gave wrong info on the one she did think I was talking about C. As customer service manager. Why not go above and beyond and say "hey u know what we have dropped the ball so many times w this account let me put a calendar note to myself to follow up & make sure they got this last check after we replaced inverter. After he's spoken to Michael & the app & system & just make sure there are no issues or questions." Instead she's clueless to what I'm talking about. Never once apologizes. And I'm pretty sure what actually happened is that the forgot to get the check and mail it in the first place. So lying to cover up Sad we have to deal w them next 5/10/20 years. Texts and emails to back up ALL of this. So beware. Will not refer EVER! read more

The staff was amazing they were helpful patient and responsive through the whole process from getting the quote to the wrap up meeting after install was complete read more

For some time we have been interested in installing solar panels, but felt we were not getting all the information we needed from vendors. Sunny Energy changed all that! Every contact was knowledgeable, thorough, pleasant, and we felt respected and informed throughout the process. I cannot recommend them highly enough. read more

I finally decided to start with "the man in the mirror" by adding solar panels, an energy hub and a level 2 EV charger to our newly purchased home. After reading MANY on-line reviews, we selected Sunny Energy for the project. The folks at Sunny Energy were great to work with from the initial design proposal, scheduling, payment and the final walk-through. We had no issues whatsoever even though we purposely delayed installation about two months to accommodate a trip out of the country. Thus far, about a week into production, the solar array is putting out almost exactly what we were told to expect, which more than off-sets our energy use. We are hoping to make further cuts in our overall energy bill by charging a plug-in hybrid during peak solar output using our level 2 EV charger. I highly recommend going solar and highly recommend purchasing your system from Sunny Energy. read more

We had a great experience with Sunny Energy. We considered many solar companies and systems before choosing Sunny Energy, and we are confident we made the right choice. They took the time to explain each stage of the process, and kept us fully informed every step of the way. We are extremely happy with our new system and already seeing our investment pay off. read more

One of our neighbors had solar installed about a year ago by Sunny Energy so when we considered adding solar to our 2,700 square foot home in North Scottsdale we first spoke with our neighbor and then called the same sales person, Dave Vernon, at Sunny Energy. We met with Dave Vernon back in June 2020 to learn about solar and to get a proposal. Dave was very responsive, professional, and above all - he was honest. No high pressure sales tactics. We chose Sunny Energy and had 16 PV panels installed in late August 2020 by their installation crew which was 5 installers who also did the installation professionally and cleaned all areas around our home. The installers all had many years of experience and were not sub-contractors. After the installation, we passed the City of Scottsdale and APS inspections. Our solar PV system went live on 9/2/2020 using 16 panels and Solar Edge inverter which communicates with our phone app and system monitoring. The whole team at Sunny Energy had excellent communications and customer service. The project coordinator, Taylor, and others on our project team were very responsive, friendly, and informative. They let us know the progress of each step from start to finish. FYI: we also looked at Tesla Solar but decided against Tesla after we looked at many concerning customer reviews about Tesla Solar's poor customer service. We would recommend Sunny Energy. read more

Sunny Energy LLC is the absolute best solar company out there! From their sales team, Sean Turgeon, to the installation team, inspection team, design team, to the account management team, overseen by Michael McCaffrey, everyone is absolutely amazing and goes above and beyond to help ensure all questions are answered and that you're aware of every step taking place. I was totally against solar, and now am reaping the benefits of earning monthly APS credits. Please give this company a chance to provide a consult for you and I promise you won't regret it. read more

After meeting with 4 solar providers I had researched, I selected Sunny Energy. We financed through them and the whole process was flawless from approval through installation. The Installation subcontractor did break one roof tile but assured me that was the only damage. Our 15kW system is amazing and after the first six months I have only the loan payment for electricity cost. In Arizona, that is a budget saver! My system has had NO issues and puts out a minimum of 20kWs per day over our usage. We ran into one issue at the one year walkthrough on our house, finding out that the subcontractor they used had broken 23 tiles. It is my understanding that this subcontractor was fired shortly after our installation. I contacted Sunny Energy about the problem. They understood, that as a homeowner, I would not have known about the damage if it weren't for the builder 1 year walkthrough. They worked with me and were pleasant from the start. They repaired all the broken or damaged tiles, and did it within two weeks of contacting them. The main reason I am writing this review is because it is so hard to find a company that does it right and stands behind the product when a problem occurs. If you are looking for a solar system for your house, you would do well to go with Sunny Energy. read more

Amazing i am truly happy with the service i was provided with. Thanks again the process was smooth!

Poor communication and incentive promised was delivered entirely too late after many attempts.

We began our solar journey by narrowing down the search to 3 companies, all appeared to have excellent ratings, until we did our homework. While we liked each salesperson we met, Sunny Energy stood above the rest. It started with the shocking fact that the 2 other companies were quoting a similar system for $20k more, selling us on the super low interest rate. Tarren from Sunny Solar explained the "mark up" that others quote is just to promote their lower interest rate. What a tremendous savings! I always felt informed throughout the process. The installers were well tuned and finished sooner than I expected. Chad explained the entire system and was so patient. The virtual walk through with Michael provided me with valuable resources as well as a better understanding of what to expect. I continue to feel like a valued customer whenever I have a question and look forward to sharing my unexpected near perfect experience with everyone. Thank you to the caring, professional family at Solar Energy. You have earned my 5 star rating! read more

Everything was very clear and transparent the way it should be no hidden fees, very communicative every single step of the way from where they are to what's next and when is expected of the process. You will immediately see the difference, other places where just trying to sell you panels and a system that I may not even need that much Higher APR longer term, they understood what i wanted out of my system and they exited my expectations Thank You. read more

I called in regard to a problem with my system and the customer service representative would not help me, refused to transfer me to another representative, and hung up on me. read more

Over the past 5-8 years, we've interviewed as many as ten solar energy companies to install a system in our home. Costs and common sense won out when we selected none of them based upon confusing options and energy savings. Yesterday we had the pleasure of having Dave visit and explain in straightforward realistic terms how we could save money and beat the public utilities at their own game. I've never come away from a solar presentation with a clearer picture of how and what needed to be done at a reasonable cost. Though we haven't yet decided on any solar alternative (still discussing), Sunny Energy is surely the company to use. We surely thank Sunny Energy's reps for their courtesy and overall knowledge. read more

We've had such a wonderful experience with Sunny Energy. They have been extremely helpful, quick to serve, and very friendly. We were nervous about dealing with a shady company, but we really lucked out with them. I recommend them a million times over. Everyone from sales to installation to post-installation has been amazing. read more

After talking to self-proclaimed "solar school dropout" James and scheduling an appointment for a consult with a sales rep, James soon called me back to tell me there was no possible way solar could be installed at my property and proceeded to cancel my appointment. He stated my property, which sits on 2 acres and includes a house and a workshop on separate meters (both of which we are interested in adding solar to) had too much shade. It's true we do have trees but with 2 acres have LOTS of areas with sun as well. I would have liked to have the opportunity to talk to someone who WASN'T a "solar school dropout" condescendingly informing me that solar panels don't work in the shade (no shit), but oh well, good thing other companies exist. Another very reputable solar company has already given us a proposal for placing panels where we do in fact have sun, but apparently the solar school dropout was not interested in giving me the opportunity to discuss options with someone more knowledgeable. Their loss. read more

As an engineer accustomed to details, their sales and engineering team have been quick to answer my questions. We were approached by other companies, and Sunny Energy were the first to pride themselves with the BBB satisfaction rating of 4.84/5. I'm glad they came to my door and insisted to talk to me when I had three other appointments. They have walked us through every step of the process from installation to inspection to APS installing their meter to finally turning on our system. We highly recommend Sunny Energy! read more

Extremely slow and poor communication. Even seemed to make decisions that were counterproductive and cost me financially

Still no improvement on customer service even after being called for my bad revew. I have repeatedly asked for a phone call and have yet to receive a call back. ZERO personal customer service. If you are ok with knowing nothing about your institution other than emails then you may want to try them if you actually want customer service go with a better company read more

easy to follow output and to compare previous energy consumption to early to tell how much it saves us or the payoff time.

I've worked in the utility industry for over 36 years and Sunny energy did an amazing job not only explaining the process for installing our solar panels but also helped us understand the overall cost/benefit analysis. Great job!! read more

Just had a final walk-thru with Sunny Energy LLC. The whole process was easy and efficient. Installers were respectful of our property and timely. From purchase to final...very pleased. Highly recommend Sunny Energy for solar. read more

Their service is not as great as it used to be...or the fact that I am no longer a Sales commission. I guess our inverter went out on 4/10. That is when our app stopped registering data. Figured it was an app issue until we received a notification on 5/7 we needed to have a Tech come out to fix our inverter. Wow! took a month to determine that. Wait, Melanie now stated that it was our fault for not checking the app??? To top it all off. Tech comes and doesnt tell us what's going on and just leaves. So I call and the rep says we were accruing and its all good. Now, I receive a large bill from my power company. Call Sunny Energy back and being told no notifications were sent and no delays and we were NOT accruing. Thanks for the heads up! Payments never late but can't get a simple notification or credit????? read more

UPDATE: We have been using our system for 7 months now. During the winter months the system doesn't produce much power at all. From Dec. to Jan billing cycle we NEVER even reached 35 kWh in a day. So, for the winter months we still had an energy bill over $150/month. When talking with companies we mentioned we were concerned about the angle of our home and not getting enough sunlight on the backside of the house where majority of the panels needed to be placed. We talked about raising panels, but Sunny Energy said no the system would produce enough energy just fine and that in winter months we should be banking all of the extra energy it produces. WELL WE DIDN'T. And when we contacted the company we were asked to provide 2 months of bills from APS to have them analyze the system, WE NEVER HEARD FROM ANYONE! Last month was the first time we ever got a credit on our APS bill. So now we are left hoping that during the summer months we don't still have a large power bill. Sunny Energy was a great company to work with. From start to finish it was always easy to get in touch with someone if we ever had any questions. David the sales rep answered all of our questions and concerns. We got about 4-5 bids and ultimately went with Sunny Energy because of how they manage everything and they replaced our electrical panel with the project to be able to hold the system properly. The install process was very quick and CLEAN. read more

Great organization and customer support. Install went as planned. Very satisfied.

After Install: Ivan was fantastic! He explained the process without any overselling or overpromising. Any questions we've had have been answered quickly. We also had access to a website to monitor the progress of our solar throughout the process. Everyone involved has been knowledgeable, professional and friendly. We monitor my APS account, and have already seen a great reduction in our purchased energy. We highly recommend them. 3 Months In: Everything is going great. We've talked to several neighbors without solar and have been given information on previous AC bills at our current home. We've heard people paying between $600 - $700 easy with a home our size (2800 sq. ft.). We are a family of five. The kids are in online college/homeschool, and I'm a stay at home mom. So ... There is no "away" option when setting our thermostat. Bills before solar: April ($210) and May ($266 w/a few days of solar mixed in). Bills after solar: June ($127.84), July ($231), August ($247). We are looking at our largest bill in September. We may be on track for about $270. Our monthly solar payment is $221, and we know we're saving with solar. Before, we were scared of the costs for electricity we used between the peak times of 3p.m - 8p.m. After solar, we realized our panels produce the most electricity for us during those times. At first, we enjoyed APS buying (for less) our electricity during those times. Then, we decided to use our electricity for ourselves. We lowered our AC to more comfortable levels, and stopped sweating in our own home. If we left our thermostat settings the same (78 home/88 peak times), we would have even greater savings. We look forward to cooler temperature, so we can reap the rewards even more. If anyone is skeptical because of the monthly solar payment, just remember ... A car payment isn't cheap, but it costs less to get around in your own car all month (work/errands), then it would to pay for an Uber all month. It's an investment. At least, that's how we see it. read more

If you're planning on going solar, talk to Sunny Energy 1st & LAST!! My sales rep, Trevor, did an awesome job explaining the process and alleviating any confusion. Everyone made sure to take care of me and my family from answering my questions with total professionalism and courtesy. They kept me posted on every step of the process and made this a truly painless experience. Thank you Sunny Energy, I recommend you to anybody looking to reduce their carbon footprint and put their money back into their budgets! read more

HIGHLY Recommend Sunny Energy for your residential Solar Panel needs. Living in Arizona, I felt somewhat obligated to at least consider Solar energy for my home's electrical needs. I went into the venture not knowing if I could afford it or not, AND with an extensive list of questions. I eventually talked with 9 solar companies. Sunny Energy (Rich M) quickly moved to the top of my list due to Rich's CLEAR explanations and patience in answering my questions. Only one other company even heard out my entire list. Rich researched a few obscure questions I had--and didn't downplay my interest in knowing about them. Rich did not use the pushy salesman approach that ALL the other companies had employed. I needed time to decide if I wanted to move forward, but had decided on Sunny Energy if I chose to do so. Again, Rich and the staff were patient and not pushy. Once I decided to move forward, I had interactions with Rich and several of Sunny Energy's staff over the phone. I was a very inquisitive and detail oriented customer, but Sunny Energy's staff continued to make me comfortable to call them for any reason. I had numerous calls with Taylor and Kristina during this time. Both were courteous, patient and always either had an answer--or found out what the answer was. Excellent customer service. The installation process includes many steps, including inspections and a LOT of coordination. In every case, things were handled professionally. Again, any question I had about timing or clarification on where things stood was handled by Taylor and Sunny's team in a flawless and courteous manner. If needed my concern was escalated to Chris W, who was the most reasonable upper management person I've worked with in years. He entertained any concern I had, and resolved every one of them. This is clearly a company that is committed to excellent customer service. A+ read more

Sunny Energy recently completed the installation of a 12.775 kW DC solar system for a newly constructed house we moved into last year. Our experience was excellent and Sunny Energy did a exemplary job in designing the system, clearly explaining the costs and financing options, handling the installation, and ensuring all of our questions were addressed. We were very happy with their incentive offer of reimbursing the first year's worth of payments. All paperwork was handled digitally and the installation appointments were done with no obligation on our part to be home. Sunny Energy handled all interactions with our HOA and the city, making the process extremely easy on our end. Finally, Michael McCaffrey did an great virtual final walk through where he made sure all questions regarding the system and mySolarEdge phone app were answered. I would highly recommend Sunny Energy for a solar system installation. read more

I chose Sunny Energy after reviewing proposals from several companies. There were some difficulties and hiccups along the way to getting the system installed. I now know how complex the solar installation review process is and this explains what all the staff knowledge and communication issues can be. Sunny Energy was accommodating in the process. The design process accommodated my desires. The installation crew and method of installation on a flat roof were excellent. There were some difficulties with the SRP inspection but overall the product and installation were great. I recommend this company for its expertise and commitment to do the right job. read more

My first introduction to Sunny Energy was 3 years ago back in 2018. After doing research on ways to lower my electric bill I decided solar was the best option. I contacted Sunny Energy and Tyler came to my home. He sold me. Unfortunately, back then my credit wasn't good and I would need a co-signer on the loan. My mother had just retired so I didn't want to burden her with something so expensive. Solar is not cheap. I decided not to get it. Fast forward to October/November 2020, I received a marketing email from Sunny Energy. They had a promotional deal and it was too tempting to pass up. I had been working extremely hard on improving my credit, so I decided to reach out via their website for a consultation. With COVID lurking, Mike Sheehan contacted me and gave me a virtual consultation. Once again, I was sold. Michael ran my credit and I qualified. On top of that, I was within the deadline of the promotion to receive a rebate for the first year. From the moment the process started, I began receiving emails from Perla who kept me in the loop. The solar panels were installed in February and shortly after that I received my rebate check. The solar was turned on one month later. Sunny Energy made the process from beginning to end seamless, however, the reason I'm giving 4 stars is because there were times when the communication wasn't consistent. APS came to inspect on numerous occasions but I was only notified once. One time, I got notified to expect a visit the next day but the person came that same day. Luckily, I've been working from home since the pandemic started so I was able to give the APS and Sunny Energy workers access. Also, I was supposed to get a login to follow along in the process, but when I called Sunny Energy my contact person seemed confused and never gave me anything. Lastly, only while doing my final "virtual" walkthrough with (a different) Michael did I learn there's a dashboard that contains documents I can reference. No one told me about it or gave me the login credentials. Michael took care of that after the walkthrough. Other than a few hiccups with communication, I'm pleased with how effortless they made it seem. After my solar was turned on I received a credit of -$125 on my electric bill. With the summer months coming up, I'm looking forward to the savings. I would definitely recommend Sunny Energy to anyone who's interested in going solar. read more

The staff at Sunny Energy are professional, personable and very knowledgeable. They really know the industry, offer high quality products and are committed to a successful installation. If you are considering solar, consulting with Sunny Energy is essential. read more

I found their customer notifications non-existent. My contact person never let me know what was going on or when I could expect workers. She would take several days to respond to emails and she never called me if I left a phone message. Workers showed up in the dark, never called, didn't knock. Just climbed the fence. They cut my underground cable line, I am still waiting to hear when they will fix that. The work is good, so far. Just not as informed as I should have been. Waiting to turn on system since Tuesday. Finally got a response to my third email (and two voicemails.) read more

Sunny energy installed a 4.9kw (approx.) on our roof. We taxed them a bit by being naggy customers with specific items out of the norm, and a specific way we wanted our panels arranged. Everything was available from their normal suppliers. They complied and were very gracious. We asked for an inverter with the ability to hook up a battery. They absolutely came through with a wonderful Solar Edge inverter. They installed before year end (Gotta have those tax credits!), as they committed to doing and the system functioned without error. We did have an "oops". We ordered a load controller to go with our system. We were not told, that for the load controller to work with our heat pump, we would have to swap out a Nest thermostat (Sorry Google) with a Venstar thermostat. The Venstar seems to be of comparable quality, it just would have been nice to know going in. Other than that, we were impressed with them as an organization and the depth and breadth of their knowledge on solar and options. Everyone we spoke with was polite. At one point, a competitor attacked them on facebook in a post I wrote and made false claims. Sunny Energy responded in a mature and respectful manner with facts. I was impressed. Thank you, Sunny Energy. We would recommend you in a heartbeat! read more

Not seeing any savings what so ever and still paying for the solar on top of that , terrible customer service no one calls you back to discuss a solution it's been a really bad experience! read more

Working for Sunny Energy has been a God send. The owner Chris has so much knowledge about solar. And Terry runs the best install crews. I've worked for lots of solar companies but Sunny Energy feels like home. When a company treats their employees great you can bet they'll treat their customers great also. Not the biggest but the best!! read more

As a Sunny Energy customer, I greatly regret getting their system. If the system goes down, it takes several weeks in getting it repaired. In the mean time you'll have two bills, one from the lending company and the other from the utility company. I'm still waiting for my defective system fixed. read more

From start to finish Sunny Energy took care of everything. Graham was our salesman. We had a telephone conference with him where he explained the system and the process with us. He was available throughout the process to answer questions. Sunny Energy emailed the quote that same day. We had several other companies give us estimates and explain their proposals. Sunny Energy had the best price and the best way to optimize the return of our investment. Throughout the process Sunny Energy took care of all the paperwork and permits necessary for our system. It took about 2 months from the sales meeting to installation. Two weeks after the system was up and running, Michael called and walked us through how to read and use SENSE and MY SOLAR EDGE. He sent us a copy of the Zoom session so we could review it later. We mentioned to him that we wanted the conduit in the attic or painted. They came out and did it as soon as they could. They were very pleasant about it. We decided to have it painted rather than being installed in the attic. The installers said if we changed our mind and wanted it to be put in the attic they would come back. Michael then called to check and see if we were satisfied. Last time I checked, SRP estimated that our bill would be around $185.00. Usually our summer bills are in the $300 to $400 range. Needless to say we are very happy with our decision to use Sunny Energy as our solar provider. read more

Mindy and Co. explained the process in very simple terms. They were very careful to insure that Solar conversion would actually be helpful to us and not a financial burden. I am very impressed! No more electric bill (most months). $11,800 rebate check in hand before our 1st payment of $180 was due. And that $180 came out of the $250+/month we were spending on electricity! So less monthly expense, $20k increase in property value, we're helping the environment. I have yet to see a downside! The work was completed on schedule and the communication was excellent. Thank you Sunny Energy! read more

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We had a few small problems with the install, wound up putting us behind for the turn on date. I'm still giving 5 stars as communication was truly excellent throughout the process and every person who came to our house made us comfortable they were there. This company really cares about customer service and it shows. Loved our sales guy, Rich, who followed through way after the sale was done and his responsibility was over. read more