This place closed years ago. Back in the day it was the best place to find anything you wanted for "yard art". Still have statuary purchased from them over 50 years ago. read more

Bought some furniture in the past with no issues here. The stuff they sell tends to be higher priced but excellent quality. So we came back years later to buy an umbrella and base. Person helping us was very nice but insisted on carrying the umbrella to the car for us. Pretty sure the reason was because she knew it was damaged. The reason I believe this is because she said repeatedly that if there were any issues we should call them. I thought it was odd to repeat that at the time but didn't think much of it. And, no matter how insistent I was she didn't want us carrying it. There are grey marks on the side of the white pole as if rubbed. I didn't notice them while I was at the store. I would suggest that if you are going to buy something here that you inspect it thoroughly. Don't run the actual purchase until you've had time to satisfy yourself that everything is ok. They have a sign up that states that "All sales are final". I believe that some of the paperwork you sign states that the items you are buying are in good condition at the time of sale. If this business wanted to improve their business practices they should inspect it right in front of the customer. read more

This place is great! My wife and I rarely by furniture, and when we do, we're extremely selective. This summer, we looked all around for new patio furniture. We looked online, the big furniture stores like Jordan's and other retailers like Circle Furniture and no one had a selection of patio and outdoor furniture as large and varied as Sunline. The staff were extremely helpful and when we purchased our furniture they were extraordinarily helpful loading the pieces into vehicles. We highly recommend these folks. Ed and Kaye Lynn, Gloucester, MA read more

We went to Sunline to purchase a baseball bird bath as a gift for my uncle who's son recently passed away. They were so AMAZING in helping us make sure we got the right piece for our family to remember an important person in our lives. I wish words could express how truly, truly grateful we are to the staff and owners because they helped make a difficult time easier for our family. We would absolutely recommend them to anyone we know. Thank you, thank you, thank you, Sunline for everything you did for us. read more

Came in during their tax free weekend sale. They had a lot of furniture . I was surprised since it's August. The staff were very friendly and greeted me when I walked into the store. The staff was very patient with me and gave helpful suggestions on what would fit on my deck .They were very hands on using tape measures and moving cushions around for me. They showed me all the options they currently had in stock and in the end I picked a beautiful grey and blue sectional with a chair. I can't wait for it to get delivered to my house! I also bought some stepping stones for my garden and they have the nicest selection! I can't wait until my patio is finished. I am planning on coming back and buying some Adirondacks when finished they have amazing displays and great ideas. read more

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We bought from Sunline because of their assortment of furniture. Delivery was made on time and we've been very happy with our purchase. Many thanks! I wanted to follow up on my previous review. We've had our lamp post and mail box post almost two years now and we have had no issues...everything was installed perfectly and the products seem like they will last a very long time. Thanks again. read more

We went there a few days ago to purchase a table and chairs, and some lounge chairs. We were ready to place our order with the saleswoman, writing it up and another customer walked in. She says, I'll be right back, then starts talking to the other customer for 20 minutes!!! We walked out and she runs after us, saying , "do you have any questions?" And we said, "ya, how do you get to Jordan's Furniture? " We bought a great set and more at Jordan's for the same price as the Sunline set. read more

Bought a couple new umbrellas one was for our table and the other was a cantilever 360° adjustable umbrella. The staff were professional and very helpful! Everything was in stock which was awesome! They delivered it to my house and set up everything. The crew that came did a great job even filling the base of the 360° cantilever umbrella with beach sand! They took all their trash and were very helpful and explained how everything worked. I would definitely go there again! read more

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Terrible service. We ordered some chairs back in April that were supposed to take six weeks to arrive. Now it's nearly July and we've heard nothing. Worse yet, my wife has called several times, and each time they say they'll contact the manufacturer and get back to us (which they never do). They've also failed to respond to emails. Every time I try to call, the phone rings with no answer. I guess we're going to have to go in person to get some sort of answer, which is ridiculous. read more

Don't go here don't buy from them!!! Took sunline over a year to fill my order then it came in in the wrong color. I wanted my money back and mr Lyons said it was a special order so no money back. If it's ordered incorrectly I still have to pay for it? Unbelievable!!! read more

BUYERS BEWARE. Ordered and PAID for a statue back in May. Was told it could take up to 6 weeks to come in. I was fine with that. After the six weeks were up I was told it would be another month. This continued until last week when they informed me they cancelled my order and refunded my credit card. I didn't ask for the order to be cancelled. I was told last month if I wanted to pay an ADDITIONAL 150.00 shipping they could get it for me right away or they also said they could refund me and let me know when it came in. Now almost 4 months later they state they arent doing business with that company. Funny if I paid 150.00 more they would still be doing business. Manager Cindy wont answer or return my calls. Reporting them to the BBB. read more

Everyone practicing proper social distancing while assisting customers, great assortment of statuary and furniture. Will definitely return to buy more furnishings!!! read more

As previously stated once you're out the door customer service is nonexistent. High prices and no help when you have an issue.

Terrible service, took over two months for my product to be delivered and then it had to be taken back because it was missing a part. Never go here! read more

I spent over $1,000 on lounges for our patio. Within the warrantee period, one of them had a minor structural issue. I called the store to find out how we could get the chair fixed or replaced under warrantee and was told that they only field service issues by email. I emailed several times with no response. For a place that sells high price inventory based on quality and warrantee coverage, it's pretty cowardly to hide behind an unmonitored email box when the coverage that's paid for is actually needed. Buyer beware. read more

Super disappointed in the customer service and response time at Sunline. I went in with a bit of research on gas fireplaces, and fully prepared to make the investment. I was the easiest sell that you could have - card in hand, ready to spend. The first person I met with did give me some time and some tips for measuring and what I might want for my space. I went home equipped with some next steps. I called multiple times the following week to follow up and purchase. I finally drove back to the store - about a half an hour away. The original person I met was there and barely paid any attention to me, and the second person just didn't seem all that eager to make the sale. I went home with one extra step to take measurements and instructions to hire a chimney sweep. I secured the chimney sweep, took the measurements and I emailed them the next morning - as instructed - with all of the details and ready to make payment and order. No answer. I called, no response. The Regency sale was ending that day. I emailed again the next day and called again. No response. I don't usually spend the time to make negative reviews. It's tough times, and no need to make things worse. But seems worth it to say "buyer beware." This is a pretty fair investment with some steps involved. It seemed like they just don't need my business - so we'll be taking it elsewhere. read more

Great service when you need to buy something but all service disappears once you purchase. Multiple calls unanswered to just track order and get any information about delivery. Do not buy anything here! read more

Fantastic! Great service. Stopped in there to find a gas insert fireplace. Cindy was extremely nice and knowledgable. She helped me pick out the right fireplace and took time for ALL my questions. They never try to upsell or pressure you into anything. Very comfortable environment. The price came in significantly lower than the other three places I visited. Cindy told me that Regency was running a sale (which other vendors didn't even disclose). She saved me hundreds of $$. She also told me it would take about three weeks for the order and the install (which I was expecting given the time of year). A week and a half later, she called me and the fire place was in and installed in my home! She has a great plumber that they use, or you can use your own. I used her plumber and he did a great job. Couldn't be happier with the service. I would definitely recommend them to anyone. read more

Worst run company I have ever dealt with. Terrible customer service, lie about delivery times, no follow up, I could go on and on. I will never go back and tell everyone that asks not to go here. When you charge premium prices you should get premium service and this place is the bottom of the barrel. read more

BUYER BEWARE!!! Don't give them the time of day!! My first time buying and will never buy there again!! I wish I had read all the reviews before I even stepped foot on there property!! Extremely unprofessional lied, false promises, misleading and didn't provide vital information needed before purchasing item/s. Called up about my order I was still going to place over the phone with a credit card and the manager had apparently something better to do and handed the phone over to her employee who had no clue what they were doing or facts about anything. Then the employee hung up on me in the middle of wanting to give her my credit card for the fountain so they didn't sell it and blame me again of false accusations. When I approached them at the store asking to speak to the manager about how I was mistreated mind you still wanting to purchase the fountain for my husband for Fathers Day the manager made no attempt to acknowledge I was even standing there. She once again had her employee handle all concerns of mine. I was humiliated with no apology and asked to leave the premises by the employee ONLY and they were going to call the cops on me because I wanted to purchase a fountain/bird bath for my husband. I brought my son with me after so many lies on there end and I wanted to make sure I had a witness of how I was mistreated. My 12 year old son was devastated seeing me upset and in tears because of this horrible experience! I wish I never purchased this item and if my husband wasn't so in love with bird baths I would of walked right our after they told me they wanted me to leave the premises for nothing but wanting to actually give these inhumane people my money! I am so glad I didn't give them the time or day and leave and make me feel like I was the problem I stood my ground and they were forced to treat me like a human like most businesses do when dealing with customers that walk though there door!! I hope these people that run this business Cindy and Mr. Lyon will take the time to read these comments and do a self check on themselves and there business and pull it together. They can have some great happy customers walk through this door and do great business if they put aside there own self inflicted issues and actually take pride in there work and dedicated to the people that walk in that door!! God Bless them I wish them the best in keeping there business and running the way it does. read more

Do not purchase furniture or patio accessories from Sunline Patio. They over-promise and under-deliver. I will never set foot in their store again. I ordered new chaise cushions before Memorial Day (5/10), and they said it would take 3-4 weeks for delivery. After that timeframe passed, we placed numerous calls and received woefully inadequate updates. We should have canceled the order. The cushions finally arrived in the end of July, 11 and 1/2 weeks later. I repeat, do not purchase any items from Sunline Patio. They have THE WORST customer service I've ever experienced. There are numerous other high-quality places in the area. I urge you to take your business elsewhere. read more

I have been buying outdoor furniture for 25 years or so and there is no question Sunline has very nice things, that are VERY expensive. That said, their customer service is some of the worst service I have ever seen in any industry in my 53 years. After the sale, there is ZERO customer service. I ordered something that was to take 4 weeks or so to come in. It's been two months, but that isn't the problem. I have called on 3 occasions just to check on the status, the first time a young girl couldn't find my order and said the "owner" would need to get back to me...nothing. The second call, I spoke to a girl, who then put me into the Owner. He said he would look into the situation and get back to me.....nothing. I called a third time, got him again and he danced around and told me I'd hear back on Monday about my order...nothing...and its Tuesday. These people are horrendous! Notice all the language on their receipts about not getting money back for any reason, blah, blah, blah. I am now going to report them to the Better Business Bureau and Attorney General's Office and bad mouth them every where I go. On top of that, they lost a $5000 sale for a Teak Table and 5 chairs because they can't return a phone call. Worst company I've ever dealt with. read more

Terrible customer service!! After many unanswered emails and phone calls, I took my business elsewhere. They lost a $5K sale thanks to their unresponsiveness. I'm not sure how they stay in business. read more

I spent over 10k in patio furniture at this store! I had multiple problems with getting right color cushions etc. -! would try to contact the sales person, nobody would return my call...worst customer service I have ever encountered!! Then I needed to get cushions replaced, and they conveniently couldn't find any of my information. I am baffled at how this company has stayed in business. read more

HORRIBLE HORRIBLE HORRIBLE!! Please find another dealer to buy from! We had ordered 3 pieces of statuary back in early May. They had said allow 4 weeks to receive order. Needless to say we are basically in August and no order received, not even an anticipated arrival date. After the "said delivery date" came and went, I called numerous times and all I got was "two more weeks" with no other explanation. This occurred literally every two weeks thereafter. After demanding some answers I got different "explanations". One time I was told that the item was back ordered and more were being manufactured. Another time I was told that Sunline was waiting to have all of their orders processed and complete in order to save on THEIR shipment from the manufacturer. NEVER ONCE in this three month process did ANYONE contact me, the paying customer, and inform me of any delays. Even after speaking to owner about their lack of communication and AWFUL customer service, he insisted on contacting the manufacturer and promised to call me a few days later. Well this day coven came and went and again NO call. I have lost my patience at this point! I called today and DEMANDED a refund. the owner still was claiming it would take another two weeks. I explained that I had lost his trust and don't want any part in his shady business practices. He said he couldn't provide a refund because his "bookkeeper" could only do that. So I asked for a fax (he didn't have one) or an email stating that we had discussed a refund and when his "bookkeeper" came in I would get one. What did I just receive- an email stating that he would pass my order on to his bookkeeper. Tomorrow I will contact Him right after I call my lawyer. Not only will he have to return my money but he will have to pay for the legal fees! Please go elsewhere and save yourself the headache! read more

Do not do business with these people. I bought a swingset from them and the second my credit card was swiped they had horrible customer service and our swingset was missing a piece and they did not care. The famale owner also has a very bad attitude. If they treat all customers like this I do not know how they are still open. read more

We purchased a large teak dining set from Suline and were very satisfied with the service and the quality of the set. The set was delivered on time. read more

We purchased a gas fireplace insert and have been very satisfied with it and the service Sunline provided. We recommend them.

Bought a full patio set from them and all the cushions stained. Was advised that since the cushions weren't water resistant or stain resistant (which they never advised us)that they weren't warrantied. Staff was difficult and would recommend you go else where. read more