Unfortunately, I have to give this store 1 star when I would like to have said 5. I have been a client for 20 years at this store and have dealt with many lovely woman and men over the years, but unfortunately I can longer accept the arrogance and ego of the current manager, Frank. He treats his customers and staff with same dismissive matter of fact tone that doesn't belong in a retail customer service/ sales and managerial role. Today I came into the store to ask for a discount bc a fabric that I had ordered 2 months ago had a subtle imperfection through the entire role. That went unnoticed until after my upholsterer had cut into it. I brought the remaining white fabric to show him. He looked at it and then me and said smugly "I cant take it back and nothing I can do to help you". When I proceeded to challenge him, he in turn "you are supposed to inspect all fabrics before it's is cut into...". All of which I expected as their standard response into policy. What I am upset about was his tone and his arrogance in shamining me. He had a he ability to respond positively and even offer me some discount on future (btw, which he did after I told him I'm never shopping here again and will be reviewing store and him in every social media and review site possible). Frank, you manage a retail store which customer service should matter. Your demeanor is arrogant and condescending always. Your reputation precedes you and as far as I concerned earned. To the other lovely saleswoman, I am sorry for disruption this morning and work hard to compensate for your manager, Frank. Calico corporate sales, look into this review. He has this reputation in our community and many people like myself would rather drive to Natick or order from smaller designers or retail stores UPDATE! I knew from 20 years as a client that Calico corporate would respond with urgency and respectfully. Donna, Regional Manager, called me within 24 hours of this post and thoughtfully listened to my "drama" with Frank, Manager from Hanover MA store. Donna immediately apologized for unfortunate behavior of one her employees and immediately offered to remedy my initial simple request. I am happy to post I received exceptional service from Natick MA store manager, Deb! Both Deb and Donna went above and beyond to accommodate me and provide a very generous discount to my current order. Exceptional customer service from Deb and Donna in Natick MA Calico!! Thank you, ladies ... read more

I visited Calico Corners because i wanted to purchase two drapery traverse rods and finials. It was the first store i went to and I was all set to move forward with the transaction until the installation charge was calculated. Installation was over $300.00 which I thought was excessive and exorbitant!!! I went to two other reputable local merchants, purchased from one, and in both cases the install charge was under 100.00. I contacted the Calico Corners website, inquired about the install fee, and have yet to get a response even though the site says a response in approx 24 hours. Still waiting!!!!!!! read more

I visited Calico Corners at the recommendation of a friend and drove down from NH. It was the best decision I have made, after hunting down furniture in Natick and Boston for months. In the other furniture stores, I found cheaply made items at exorbitant prices. Here I found a great selection of furniture and fabrics at a good price, along with the great resource of a consultant who helped me make my selection; Candace was awesome. This is going to be my go-to furniture store going forward. They are also a great resource for fabrics and reupholstering. read more

Calico did a beautiful job on my Roman shades. The organization of their fabric samples makes it so easy to choose potential fabrics - and then borrow them to try in your own home. Once I made my selection, the sales process was unhurried and pressure-free and the sales people were knowledgeable and helpful. They sent their representative, Ken, out to measure (which I needed) and once the shades came in, Ken did an impeccable installation. If you're looking for cheap, Calico is not the place for you, but if you're looking for window treatments that are way above average, Calico is your go-to! read more

I had a great experience at Calico Corners in Beverly with Ann. She helped me all the way thru. It's hard to pick for multiple rooms but Ann made the process easy. She wasn't pushy and was very patient. Everything came out beautiful, I did kitchen, dining room & living room. read more

Professional, knowledgeable and friendly. I worked mostly with Ann Maderia who is all of the above. Beautiful store awesome experience. Highly recommended. -Julie O. read more

Had terrible experience with them on 2 separate occasions. Both shades that I had custom made had mistakes. When I brought it back I was charged extra for their mistake. It also took an extra 3 months to fix. Would not recommend them!!!! read more