We ultimately kept our Sunlighten Amplify sauna after it arrived with freight damage and reached a partial resolution with the company. The sauna itself is beautiful and functions well, which is why I'm giving 3 stars instead of 1. That said, the customer service experience was far more difficult than expected for a premium product at this price point. The unit arrived with a damaged crate and visible cosmetic damage to the wood. Communication regarding the freight claim was inconsistent, follow-up was slow, and at times I had to repeatedly reach out for updates after being told tickets would be submitted. They only chose to respond after I contacted my credit card company. Sunlighten eventually offered partial compensation instead of panel replacement, which we accepted to avoid having to disassemble the unit ourselves. However, even after the resolution, communication dropped off entirely. Small details that were promised as part of the resolution were incomplete, which unfortunately reinforced the feeling that customer support became less responsive once the sale was finalized. I still believe the product itself is high quality, but based on my experience, prospective buyers should be aware that if there is a delivery or freight issue, the resolution process may require persistence and patience. read more

Horrible experience review continued. i was surprised that someone responded so quickly to my public review regarding my extremely poor, unsafe and disappointing purchase of the Sunlighten sauna. In the response to my review they posed as being concerned and wanting to work this out and posted that they were going to send me a private message, which they did. I chose to respond to their private message on July 1st and thought I would give them another opportunity to try and make sense of this mess for me. It will be two weeks tomorrow and I have not heard one word from them. I stand by my negative experience and review and do not recommend that anyone ever purchases a Sunlighten Sauna. read more

DO NOT BUY! I've had the worst experience with Sunlighten. When purchasing my $16k sauna the sales people harassed me. Called me daily and responded to me immediately. When my sauna stopped working after 6 months it was impossible to get a hold of someone. I would sit on hold and talk to a different rep daily. Try to get their contact info so the next time I called in I didn't have to do that. But of course, they have "no direct lines." After shipping us several parts and having a tech come out twice to try and fix it it doesn't work. Now they are trying to tell me I have to take it apart so they can pick it up (when I already paid $600 to have something built that doesn't work). After taking a deeper dive on chatgbt, it sounds like this is a very common experience for a lot of their customers. Stay away! read more

I purchased a sauna a couple months ago and my handyman noted that it was infested with "gnats" when he was installing. I dismissed it-thinking it wasn't much to worry about. Turns out they were fabric moths. Now I have a serious infestation. The exterminator said they migrated from where it was stored for a week while waiting for installation. It was stored on an expensive rug. The rug now has nasty holes throughout it where they built their nest. They destroy everything and are very difficult to get rid of. I'm crossing my fingers we can get rid of them and nothing else is ruined. read more

we purchased a Sunlight mPulse via FB Marketplace, newer model (4 years old), I called the customer service (December of 2025) number to get replacement washers/spacers as the original owner had misplaced them for the handles. Person I spoke to said they would be shipped out that week. We are going on TWO MONTHS and at least 20 emails and countless phone calls and still can't get it right! I spoke to someone this week that said she was sending out ASAP, too bad they sent A HINGE and not the replacement door handle that Jordan Ponder (Logistics coordinator) had promised the week before. Sunlighten customer care really makes you second guess the quality of the product itself. Disappointing to say the least. read more

Sunlighten - a replacement HINGE when I ordered Door parts...only took two months. - Day Spas Near Me - Leawood, Kansas

Do not use this company. My parents purchased a sauna and had issues with heat maintaining so returned it. That was back when it had lifetime warranty. I purchased my sauna in 2018 and sauna failed up heat properly and customer service told me to remove heating panels while heating and during use to keep heating high which later I saw explicitly had warnings for health and safety to never do. Before agreeing to replacement sauna I let management know I wanted extended warranty so it would heat/work for 10 years. The manager was intentionally misleading and drafted warranty in way where it would not cover a (power supply over 500 ) which later on I was told was the number one thing that stopped working and they intentionally mislead me to think that was an inexpensive part to replace, 8 years later my sauna stopped working and I could not be more disappointed with diagnostic process and sunlighten support. Now it's been 6 months since my sauna stopped working and it's still working and they gave no idea why. Have no ways to test what is not working and regret my purchase and all interaction with the company. Each time I call customer support they don't even have record of my correct sauna model, and after asking for manager response no one has gotten back to me in over a month to address my concerns. read more

Extremely unprofessional experience with Sunlight Sauna. I've repeatedly opted out and asked to stop receiving calls, yet they continue to contact me weekly. It's frustrating, intrusive, and shows a complete lack of respect for customer requests. At this point, it feels more like harassment than customer service. read more

For the past several years I have been reading about infrared saunas and the benefits they offer your mental and physical health. At one point I was contemplating purchasing a pack of 5 sessions at a local spa. Then Covid happened and the spa closed. Phew! No loss on my end. My cousin who lives in Murietta, Ca, was telling me about her infrared sauna that she used all the time and it was in her house!!!! Really?! I was sooooo jealous! Then a few months ago I went to visit her and I got to check it out for myself. Wow! I was hooked. I immediately felt invigorated, positive and healthier. My skin was radiating! I found myself wanting to use it every day while I was there! It was just fabulous!!!! As soon as I got home I started researching the good and bad about infrared and asked all of my personal doctors their professional opinion. Hands down they said it was a good idea. I also looked at other manufacturers but was not impressed with the reviews. Sunlighten sauna's had a solid reputation and it is backed by the medical community. The health benefits and the design behind the sauna sold me. No, they are not cheap but financing is available and depending on when you buy, they have decent sales. (Remember, you get what you pay for) just sayin... I decided to go with the 1 person "Signature" birch wood sauna and LOVE IT! My sauna was delivered a few weeks after I ordered it. *It takes about 45 mins to heat up to 115-120 during colder months and quicker in warmer months. *Read the recommended temps and times. *Customer service is okay. I dealt with all men who were not warm and fuzzy. I prefer a mixed group of employees. *Putting it together from unboxing to completely assembled: total time 3 hours. Took 3 of us. *Videos they send via email were useless! Even the ones I googled stunk! *The instructions in the box, worse than IKEA. FYI - The pamphlet for the stereo doesn't explain how to connect the bluetooth:( I can use the radio and USB. Would like to connect my ipone to listen to my pod casts! HELP! **I definitely suggest dedicating a separate circuit breaker just for your sauna. I hired my favorite electrician to do it and also had him put in the special outlet required to run your infrared sauna efficiently. ***And here is the "million dollar" answer to the question you are all waiting for: NO, it does not use a lot of electricity to heat up/use. I have tracked it myself. Tops is 3 kilowatts. Pennies people. This girl also suggests adding weather stripping around the entire door. You can feel the draft. It will help heat it up quicker. I also recommend purchasing Sunlighten's special towels to use in the sauna. Infrared will penetrate through them. Not a regular towel. (Look for their accessory sale to purchase) Happy Heating! Xoxo read more

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Horrible and scammy customer service. Do NOT spend money with Sunlighten. They keep your money despite you cancelling an order and jerk you around saying they are "working on it" only to never return the funds. Horrible company. Being reported to BBB. read more

Go with another vendor. These guys don't stand by their units. After only a few weeks of using the sauna, we had a failure code. I had a service rep tell me my units serial number was part of a batch of units that had an issue with power box failures. He then proceeded to tell me they wouldn't cover the part because my new in box sauna came from another vendor and not from them. So they admitted my sauna was likely affected by these bad power boxes (their fault) then fell back on semantics to slip covering a faulty product. There's policy, and then there is the right thing to do. The service reps chose to avoid doing the right thing. Says a lot about the character of a company. So after I shell out the money for the replacement power box, it shows up slightly damaged. Metal bent and damaged on it, so you can imagine the care they put into parts only to tell you they won't cover them. Then, I finally pulled the power box out and the VGA port and cable were completely corroded. So bad in fact that the pins from the VGA cable had sheered off inside the port. This from a new unit that was only used maybe 15 times. Sunlighten quality is sub par where it counts and they simply don't stand by their products. The saunas look great in pictures, but they are built extremely poorly. The tablet they use is slow and buggy, and other reviewers have said their tablets needed to be replaced for $1000. Absolutely do not buy from this company. read more

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We've owned our mPulse sauna for less than 2 years and here has been our experience: - 15+ calls to customer service - 2 Heat panels replaced - 1 tablet replaced - 1 light replaced - 1 fan replaced Customer service requires you to pay for shipping of all replacement parts and install them yourselves. I recently updated the mobile app software and firmware and it somehow broke two heater panels that I will now have to replace myself because immediately after the updates the panels no longer functioned. I sent videos to customer service and they asked me to pay shipping for replacements. read more

I didn't try the product, but my encounter with the salesman was unusual. View screenshots. If this is how they train their employees and push products, I'd l be cautious about the product. For those interested in the referenced article in my screenshots, here it is. https://www.hubermanlab.com/newsletter/deliberate-heat-exposure-protocols-for-health-and-performance I'm not suggesting that infrared saunas are bad; I just recommend reading the article before considering a $10k purchase read more

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Today I was taking with a sales rep who made it clear they are not interested in working with me on getting a good deal. When I presented then with an offer I had been given He stated Sounds like a scam, but go for it, Chris! I simply presented the offer I was given and asked if you offered a lifetime warranty and financing This was enough for me to not consider sunlighten as a possibility read more

It was great right up until the planned crash! I have had this sauna for 10-years. The other day the app would not start the sauna. I contacted the company and was informed they had no fix for it! What the heck? The sauna was working. The android pad works. Just their app doesn't work. Looks planned to me! read more

Sunlighten Signature4 IR Sauna Let me just say that it is 2am and I just spent 40 minutes in my sauna. I could not be happier with the product. I am in it 6 nights/week and love every minute of it. The customer service is amazing. I need to be honest here, I put it outside in Florida. We built a 12x12 structure over the sauna and replaced the feet with 6" diameter aluminum discs. After 4 years of constant use all 10 of my heater went. I called Sunlighten and they replaced them at no charge. They were backordered, but I received them and now it works better than before. Do not hesitate to buy a Sunlighten. read more

Horrible customer service. They do not have anyone to come fix your sauna when not working. I had to diagnose the problem myself, which I know nothing about saunas, then they send some part that doesn't even fit my sauna. It has been broken for 4 months with NO solution in sight. They might call me back sometime this week, don't hold your breath, same song and dance for months. read more

I bought one and six weeks later they offered me a cheaper version. wasted 6 weeks waiting for them. I wish I read the reviews before I ordered it. DO NOT BUY!!! read more

JUST BOUGHT ONE LAST WEEK. absolutely horrible . Heater is not working properly and it's 5 days old. I've spent over 500 dollars in electricians and people to come look at it and spent over 10 hrs on the phone trouble shooting this LEMON ...the m pulse. I will be taking next steps for a full refund due to being sold a completely incompetent system that doesn't meet any of their so called expectations in a sauna. So so disappointed. I will update review with the outcome of this situation. Denika Williams read more

Fantastic product. Well made and very sturdy. Takes a while to heat up fully (~40 mins) but not a big deal if you turn on ahead of time. Really happy with the purchase. read more

Sunlighten - Day Spas Near Me - Leawood, Kansas

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I own a sunlight signature spa. I didn't know much about spas so a physical therapist told me about the sunlight. When I contacted the representative and asked him if it would help people prevent cancer he told me yes. Problem is, $6,000 later I find out that the red light therapy needs to be right next to your body in order to be effective. I also confirmed this with my naturopath. You can buy a red light therapy belt that is more effective because you can put it right next to your skin on any part of your body. And also if you go on vacation or you just want to wear it around the house or underneath your clothing if you go to work it is much more convenient. I feel like sunlight has really misrepresented themselves by saying the red light therapy is a good and effective way to keep your body cancer free. read more

Sunlighten - Picture - Day Spas Near Me - Leawood, Kansas

I purchased a 3 seater m pulse sauna in 2020. The sauna worked ok the first couple years with no problems except that I could not get it to go beyond 145 degrees but that was ok for me. I had an issue with the tablet in 2023 and they replaced under warranty. They also had to replace 1 heating panel and the main power supply in the bottom around the same time. The sauna worked even better after installing and got up to 165 degrees. Fast forward to this year, my tablet quit, they did trouble shooting and sent 2 different parts which neither fixed the issue. When I called back I was given the price of 1,500 to replace the tablet and the power supply together. I was advised that they no longer carry the tablet I have now and the new tablets would not work with the power supply so I have to purchase both. I don't even know if that would fix the issue. I don't think this is good customer support to not carry the parts to fix units that's out of warranty. read more

I ordered a two person sauna from sunlighten and I looooooooooove it. It was definitely worth the investment. I decided to take the plunge when I kept hearing and reading about all the health benefits of using an infrared sauna. It gives me a reason to make sure I take time out of my day to do some self care and relax. I've been using it about 4-5 days a week and it has helped me with my sleep patterns and with my muscle recovery after my workouts. I love how modern it is. I can watch videos or hear music inside. I can also change the ambient lighting inside the sauna. My favorite is the red color so I can get some red light therapy at the same time of my sweat sesh. The Sunlighten team was friendly and helpful. read more

Sunlighten - Day Spas Near Me - Leawood, Kansas

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I can not recommend this company at all. I want to but customer service is HORRIBLE. I have been required to rewire the entire sauna. Worked for 2 days and then stopped working completely. I have spent HOURS trying to fix. Customer Service gave me an attitude. Randy Brown, President, helped me get main power box bust has since gone silent. Do not buy!!!! For as much as this sauna was I would require it function. Takes two hours to heat to 135 degrees when it did work. DO NOT BUY!! read more

Sauna is great. But they will charge you shipping if you have defective parts. $6500 on a sauna and then charge me $18 to ship a part that came from them that was not functioning on day 1. Kind of petty. read more

So far so good. leave 60 minutes to heat up and I still have no idea how to set up bluetooth. I have the one person signature.

Everything including new leadership, sales force, shipping provider(s), communications with customers, and compliance with federal and state laws. When a consumer tells you to avoid this company, especially a consumer who had to involve the bank, the BBB, the state Attorney General, the Federal Trade Commission, you might want to go to an excellent sauna company like Good Health Saunas of Appleton, Wisconsin, with nationwide branches. The difference in service is like the difference in night and day. Do not buy from Sunlighten unless you want problems, when there are excellent alternatives Also do not be fooled by their online Yelp responses because they want to give the public the impression that they are helping the consumer while they hide the real truth, otherwise why does every "cookie cutter" response from them have a "no reply" label so that the consumer cannot address the concerns and the company's response on line publicly!? read more

It is January 24th. We have now received what we hope are all of the replacement parts to fix the sauna. HOWEVER, phone calls are unanswered (plus we CANNOT leave messages; phone calls to Customer Service end in an endless loop which doesn't permit one to leave a message!) nor are emails. We have historically loved our ImPulse Infrared Sauna; we would like to have it back up and running. This all seems to be a rather simple thing to address. Customer Service response has been lacking, frustrating and atrocious. I write these updates simply so that others may know what they are getting into. read more

Sunlighten - Burned & charred areas of sauna - Day Spas Near Me - Leawood, Kansas

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If your sauna malfunctions you will not be able to get the assistance you need to repair it. My tablet has been malfunctioning. When I call I have been asked to reset the tablet, reinstall the app, and even remove paneling to get the electrical wiring. Nothing has worked they have asked me to do. This has been going on for 10 weeks. To sum this up, the company is going to expect you to provide the service to your sauna. They will send you the replacement pieces (after much time) but you will have to install them yourself. If what they send doesn't work, you are out of luck. Do not attempt to communicate via follow up emails as they do you respond to those as well. You will need to call the general number for any communications. read more

Aggressive, abusive, and evasive sales tactics! I had done my research and already decided that I wanted a Sunlighten sauna. I simply just wanted to know the prices of two different sizes of the same model. I repeatedly asked the sales rep David Mohan for the price and over and over he'd evade the answer. Changing the topic, questioning my choice of suana, becoming willfully condescending. When I insisted I only wanted to know the MSRP he literally told me "sunlighten is not the right fit for you". What does that even mean?? I was fully committed to buying one and now I'm gra Favid showed me this company's true colors. Don't bother - there are tons of other companies out there. read more

Sunlighten - Aggressive, evasive, and abusive sales tactics. - Day Spas Near Me - Leawood, Kansas

Trust the bad reviews about service. We were interested in ordering a sauna through this company but were hesitant since the customer reviews were so poor. They stated that once you order you get no support from the team and that the ship date gets delayed further and further. We brought it up to our sales agent and she assured us that those issues were in the past and were the result of having limoted staffing from the pandemic. She seemed genuine so we ended up ordered the Conquer model and were told we would rec the unit by the end of June. Recently we got an email saying our unit was "on time" with JULY delivery estimate. We tried contacting our agent many many times and never heard back. Update: After trying to cancel the order, we received another email saying the unit was shipped. How convenient. 1 month into have the unit, the incredibly out of date tablet inside the unit no longer plays half of the streaming services saying tablet is too old and "no longer compatible." read more

DO NOT BUY!!! BUYER BEWARE!!! Sauna doesn't work. Unresponsive customer service. Long hold times. They are overwhelmed with complaints from buyers, the customer service most buyers call with all the E# errors. We bough a $9,000 sauna. It never worked, after paying $1,000 to handyman to put it together I kept getting errors E1, E2, and E9. Sauna never worked. Spent 25+ hours on hold with representatives trying to fix. But Higher Dose sauna blanket. This one DOES NOT work. I will file a complaint with BBB about this defective and fraud of a product. read more

Sunlighten I originally purchased an mPulse Conquer Sauna in the fall. I was having issues with the sauna because I was not really sweating in it. Noah did a fantastic job of helping me resolve the issue by exchanging to the Amplify III. I love this sauna, and highly recommend it for those whose primary goal is to sweat and detox, as well as individuals with extensive experience with saunas (used to sweating, have heat tolerance, etc.). I am impressed with the Amplify - I have been able to get it up to 165 degrees, which is very high compared to other infrared saunas. The quality and design is superb. I am very fortunate to have connected with Noah or I may never have found the perfect sauna. read more

Sunlighten - Day Spas Near Me - Leawood, Kansas

This has been a completely terrible experience. Stay away from this company. I owned a sauna from them 15 years ago and it was great. But now they offer no support and their stuff is faulty. We are considering a lawsuit against them. read more

I wanted to see the price of a sauna, so I entered my contact information thinking I'd get an email packet of some sort. Instead, they called me 7 times in one day. Truly obtrusive and makes me not want to ever buy anything from them in the future. I literally had to block their number. Control yourselves. read more

I had previously posted review in 12/23 and 01/24 regarding problems we have had with a 2011 Discovery Sauna from Sunlighten. During a move, we discovered that the unit had actually burned at some point (behind the heating panels). We worked with Sunlighten for the duration of 2024 to try to resolve the problem. We had 7-8 visits from service techs and multiple mailings of parts to try to remedy the issues. Nothing worked (trying to fix 2011 technology with 2024 parts). Finally, in 09/24, Sunlighten sent us a NEW sauna! We were so pleased with the end result; the new infrared technology has us back on the path of daily sauna usage! I wanted to close the loop here; thanks to attention to detail and a great result we have resolved our issues with Sunlighten read more

Terrible customer support. I purchased a Sunlighten Solo sauna around a year ago. I only recently started using it and noticed that it doesn't get nearly as hot as advertised (only around 100º or so, compared to ~150º advertised). I contacted customer support and after a few useless exchanges (like "have you ensured that it's plugged in?"), Lizzy E closed my case (case ID: 00352929) without any resolution! For something that costs $3000+, I'd expect much better support when something goes wrong. I strongly advise anyone considering purchasing a Sunlighten product to reconsider other, better alternatives from companies who take pride in their craft and support their products. read more

I love my Sunlighten Amplify 2 sauna. Kyle was my salesman and he picked up when I called. No pressure, a real pro. The Sunlighten is for you if you are freaked out that infrareds may not get hot enough. Mine gets to 165 and I promise that you are sweating in 3 minutes and dripping in 5. I put towels everywhere so my sweat doesn't mess up the wood. I like that there is heat coming at you from the front- a weakness in most saunas . The door in in the middle so the corner Heaters hit you from the front. Get the Eucalyptus, it's nicer looking , heavier and really well built. After 30 minutes I have sweated every bit as much as in a traditional sauna without the suffering. My next purchase: cold plunge tub for contrast therapy ! DSH read more

Very disappointed with the sauna and customer service. The marketing literature says "heats up approx one degree a minute." Well, now that we have been using it, it heats up maybe 45 degrees in an hour and then slows down significantly. It takes 90 minutes to reach 135 degrees and NOW they tell me that it never ACTUALLY reaches the max of 150 degrees. So, now they say "well, it ACTUALLY takes 1 to 2 minutes to heat up one degree and 3 to 5 minutes to heat up one degree after 120 degrees" - so now they are trying to say that it heats up basically 30 degrees in one hour - and that's normal. When I pointed out that their advertising does not say this, they stop responding. So, be warned. Do not believe the marketing - MY sauna heats up very slowly and we have to override the timer so that we can get into a hot sauna without running upstairs all the time to extend the timer (which only goes up to 60 degrees). That will also affect our electric bill because now we are running the sauna longer than we thought. So, buy another brand that stands by its marketing and promises. Update 8.23.24 NOW, I see Sunlighten has responded with "we'll change our marketing" not "We owe you for lying to you when we sold you your sauna under false statements." Hopefully, that's true - look for it in their literature. read more

I can not think of the last time I wrote a bad review. I do not like doing this. However after spending $10,000.00 on a Sunlighten and calling for assistance and speaking to Damian I am horrified. Sunlighten has the WORST customer service. Damian would not help me, told me no one could help me and that he thought his boss would not even call me back to help me. GOOD LUCK if you but this machine and need any sort of assistance because you will not get any AND you will get some disrespect, severe cockiness, lack of any integrity from an employee named Damian and he has ZERO desire to help me. He has my number and I WOULD LOVE to change this reviews so I hope Patrick Soloman, who is his boss, "that probably won't even call me back" will call me back. Beautiful product, works well now. read more

I was on the infrared sauna kick before it was mainstream. We had a Healthmate sauna that was amazing. We recently moved and our only option was to put something outdoors so I found Sunlighten. Boy, what a nightmare it has been! We ordered it in October of 2023, and it FINALLY arrive in late August of 2024! Little did I know that the almost year long wait was the least of our issues. This sauna is TOTAL JUNK! It is literally made like crap! And, of course, they make you pay in cash so I had no recourse once I started unboxing it and saw how horribly it is constructed I won't even go into detail as I will run out of space. DO NOT BUY from Sunlighten! I plan to file a claim with the BBB as well. read more