Not so sure how legit some of these reviews are...but here's my side of the coin:…read more
I emailed Adriana on October 30th as an inquiry to her services. I didn't hear back from her until late January, at which time she had sent a BCCed email to what may have been numerous people rambling on and on about some sob story of hiring an intern who was not capable of checking spam mail. Not that I care why you aren't competent enough to check email, but I felt her offer of a "free trial" was compelling enough to give her a second chance.
After swapping a few messages back and forth (during which time Adriana told me she was only available for trials on Tuesdays and Sundays), we decided upon a date of Sunday the 19th at 10:00 AM. I confirmed and provided my address.
Once the day of my trial arrived I anxiously awaited Adriana's arrival; unfortunately, she never showed. After about 10 minutes of waiting, still hoping that maybe she was on her way, I sent a simple email asking if she had been running behind and if she could provide an ETA. NO RESPONSE.
After waiting 30 minutes, I called and left a voicemail. NO RESPONSE.
Still to today, I've never heard from Adriana. Genuinely, I expected a "OH MY GOSH! I am so sorry, something came up....I completely forgot...my calendar crashed." Some sort of excuse or something. Instead it was simple no call, no show for a potential client.
To me, this is the most disgusting and disrespectful act of any "business woman." It really makes me think that the majority of reviews here (look at the filtered ones and always be leery of those "all 5 stars" from Yelpers with no picture and minimal reviews!) are fabricated or done by friends or acquaintances.
It truly is a shame, as I sincerely was willing to give her my business had she just shown up and performed a job well done.
Who knows, maybe in another three months I'll receive another mass BCCed email about this 'intern' who forgot to put the appointment on her calendar and an offer for a free trial???
UPDATE 2/24/11:
I received an email from Adriana the day after I wrote my original review, with a long story about illness and offering to still do the trial for free. In my mind, I was done and no longer interested in employing Adriana's service with a resonating feeling that if something would happen on one of the biggest days of my life, she may not show--so naturally I did not respond to her email. I do not think after the interactions we've had, that feeling is out of line.
However, after not responding, two days later I get another email from Adriana after she read my Yelp review. In a nutshell, she wasn't happy and asked me to remove my review as it didn't reflect any services she provided. To the contrary, I think it's incredibly relative to anyone who may be CONSIDERING her services. I politely declined, told her I would not be removing the review all together, and furthermore wished her all the best with both her personal health and business moving forward.
The emails didn't stop there though, I received a near immediate response begging me to remove the review as it would impact her family financially. Her last line of the email stated she would stop bothering me, but hoped I would reconsider (IE, requiring no response). At this point, I'd intended to come back whenever I had a moment to adjust the review (again, exactly what you see above) to reflect the most recent developments, that indeed, she did eventually follow back up.
Less than 24 hours later, not even giving me time to update the review, the response from Adriana is posted below. I mean, seriously? I'm starting to get the feeling the crazy train is powering full steam ahead here. Perhaps she didn't realize posting a reply like that is completely public for everyone to scrutinize? I'm not sure, but either way it doesn't exactly paint her business and the response in the best light. There are a million better ways she could have handled this situation, this would way would definitely not rank in the top 10, or even top 20.
Yelpers alike can agree that good, bad, ugly...every interaction with a business can be posted to Yelp. That's the true beauty behind the site; it helps consumers make educated spending decisions based on others experiences. While others had a great experience, I wasn't so fortunate and it's all accurately accounted for here--no 'purposeful sabotage.' Make your own judgment call!