The customer service lacks professionalism. Each time we go there the ladies act as if we are…read morebothering them. I asked a question for my friend who was with me and the lady who waited on us rolled her eyes several times. Because of her nasty attitude we left and went to the Sephora's located In Kohl's in Laurel Maryland. The gentleman waiting on us was totally professional, patient and helpful. I suggest the District Manager for Kohl's conduct training workshop for the women associates in the Kohl's store in Bowie. On a second note they need to do a better job of cleaning the testers and the visuals.

Really great customer service. Large selection and not too busy. We went for the cologne section…read morefor men and it was pretty good.

I wanted to share my experience I had with Steven at his "temp" location…read more I'm a new client and found Ruby Salon searching the internet (bad idea). I was prepared for my appointment I had a picture of a cut and color saved to my phone. When showing Steven the picture he seemed like he understood what I wanted; chin length cool blonde almost platinum hair with some low lights added so it wouldn't be such high maintenance on keeping the color up. My hair was already previously bleached and toned to the lightest blonde but needed the warmth taken out (I mentioned I do not like the gold tone in my hair) and the length was just above shoulders. Steven repeated what I wanted and went to mix the color. During the foiling process Steven showed no interest in trying to engage, which was fine since I'm not big on making small talk. Once my hair was processed rinsed and shampooed I went back to his station and looked in the mirror and noticed my hair still had very warm (gold) tones and the foiling sections looked very thick and stripy, I gasped at the sight of my hair but thought it's still wet and not parted the way I normally part it so I didn't say anything. He turns me away from the mirror and starts sectioning my hair to cut it. He starts in the back and at first it felt like he was getting the length right but then he started using the thinning shears A LOT. I hate thinning shears and as a stylist myself (that's right you heard correctly) don't use thinning shears especially on bleached hair! He continued to cut my sides and that's when I really stared to notice how short he was going and he continued to use thinning shears! Mind you this whole time I did not see my hair because I was turned away from the mirror. He then started to blow dry and round brush my now very short hair, he then adds product and turns me to face the mirror.... I couldn't believe what I saw. He completely messed up my hair cut color and OMG style. I don't even know or have a reference to what decade that style was from, maybe 90's. I was in shock! I told him "wow this is really short and the color is not right". He said "oh I guess I should've looked at the picture again before cutting" , you think, or maybe talk to your client! Then he asked well what about the color do you like that I said NO but I'll make it work. Thankfully he did not charge me for the cut but it didn't make up for the humility I felt leaving the salon! My husband was very sweet and said it looks nice. We get to the car and he said "why would he have styled your hair like that? " I'm wondering this as well! Later that evening I washed it and checked over everything, I'm a hairstylist. I noticed some of the low lights didn't go to the ends of my hair and that the low lights did not match my natural at all (ashy level 6) it was a warm level maybe 7, the blonde still looked the same (very warm) except where he foiled in bleach his foils bled and the sections are very blotchy. I usually don't tell stylist I'm also a hair stylist because it makes them nervous but I'm thinking maybe I should've said something.

This salon gave me a full body wax using the same stick the entire time from my pits to my private…read moreshe used the same waxing stick. Not only that but she burned me in 3 different places (my arm, chin, and hooha) this was a week ago. On top of that she wouldn't wax parts of me that she claimed were too short. That is not true because when I wax myself at home I've waxed shorter than the length she was speaking of. Then there were patches of missed hair all over me I looked horrific. Now that the hair is trying to grow back I have extreme pimples and rashes it's horrific. I was the bride and I felt like the grooms younger hairy pimple brother. Anyways. Don't recommend. Lady was really rough too she didn't warn me or be gentle she was so aggressive. Thanks have a good day

The beds are ok, but everything is overpriced and the products, service, and quality control are…read moreterrible. I purchased a $60 bottle of lotion and discovered it had a faulty pump within minutes. When I brought it to the business's attention to request a refund they refused, even though I hadn't yet left the store and didn't get to use even a drop of product out of the bottle. Instead the worker gave me another bottle of product that looked like it had been used. Less than a week later I again tried to use the replacement bottle of lotion at the same business, and the pump has the same issue as the first. Despite the obvious flaw that makes the product unusable the owner still refused to refund me. I'm stuck with a $60 bottle of lotion that can't be used. Worst of all, the first faulty bottle is right back on the shelf waiting to rob another person of their hard-earned $60.

I love this tanning salon! I've been to several tanning salons and this one is the cleanest i've…read morebeen to. The staff is so kind and helpful. They keep the salon very clean and well run.

A colleague of mine had her hair cut months back for a wedding. Her hair is long, curly, and thick,…read morebut she returned within a reasonable amount of time and I noticed what nice work they had done. When I needed a last minute haircut the weekend before Christmas, I remembered and asked her where she went. I called and they were able to squeeze me in last minute. The salon is small and features tropical decor. It is very pleasant, and as the previous reviewer mentioned, has a "Steel Magnolias" feel to it. My stylist was friendly, listened well, and gave great suggestions. She clarified things well before hacking away with the scissors. It was definitely the happiest I've been with a cut in awhile. They use some new product lines I am unfamiliar with, but they smelled AMAZING. Overall, I'd say this is a great place to go, especially to make major changes. The price isn't as high as many salons but still high enough that I won't be able to return each time I get a trim; I will probably come back every few visits.

Kasey is AMAZING!! Even though I wasn't exactly sure what I wanted when I went to see her (and I…read morewas on a very tight budget!), she really helped me out. After a week, when I realized my hair just wasn't "blond enough" - she squeezed me in to apply more bleach and a toner!! She's a professional who is also very nice and competent. I will definitely go back, again & again. As another poster mentioned, don't expect a GLOW or a ROBERT ANDREWS DAY SPA, but you can expect exceptional results. And that's what really matters!!! **(I'm only giving it FOUR STARS because the owner seemed less than thrilled that I came back and wanted more bleach applied - because "fixing" is usually on the house - and she didn't consider my request to be a "fix." I tipped Kasey a second time because again, she's a pleasure to work with!!)

I've been a costumer here for 3months. Paying 79.99 a month for my package ( red light, unlimited…read morespray and tanning.) Today I was told by (unknown name) who was working the front counter that because it was 4:25pm and they close at 5pm on Sunday's that I wouldn't be able to get my spay tan because there was another lady infront of me in line. So basically because she didn't want to do extra work or get out of work later than 5pm that I get to leave an unhappy costumer and go on my vacation to myrtle beach tomorrow morning before they even open super pale!! (which I'm not sure when spray tans take 20+ mins per person all of a sudden anyways). Very disappointing that it seems costumer service is not a thing for some people now a days. Not to mention every time I see this young lady working she's constantly on her cell phone. ALSO about a month and a half ago with the same girl at the front desk, I went tanning in the first booth on the left (high pressure bed) I had the door opened up on me and it was wide open the entire time I was tanning....they tried to tell me that I didn't lock the door or close the door all the way and that's why both doors were wide open for everyone to look in at me while tanning. Well now every time I go tanning here I take a video of me locking the door and making sure it's completely closed so they couldn't tell me otherwise next this happens. Update: the owner is an amazing person! Really took time out of his day to apologize for my inconvenience. I wish I could just give the owner 5 stars.

Wonderful tanning salon. I've used tanning salons off and on over the past 30 years and this one is…read moreone of the top 3 nicest ones I've used: * Easy to find, plenty of parking, in a nice, safe location * Operating-room clean - seriously * They seem to have plenty of equipment * Pleasant and knowledgeable staff * Fair prices Be sure to check the website for cooupons,

The girl at the register was very nice, and was very knowledgeable about all the beds and lotions…read more However, the main thing I had an issue with was their student discount. I'm in my senior year of college, 22, on time ready to graduate in May after 4 years, only to find out their college student discount only applies to people under 21? She told me that the owner changed it because people older than that were abusing it. My question is, so? College is expensive, and age should not play a factor in your student discount. No where else that I've been that has a student discount has an age limit! Not cool.

Best tanning salon in annapolis. They offer great packages and have the best mystic tanning booth…read more The owner is super nice and helpful as well.

Still love this salon! Allie just did a beautiful ombré on my last visit. I cannot go any other…read moreplace!

I'm a little late with this review, I had called to make an appointment for highlights and while on…read morethat call I asked for their color specialist. They told me the Natasha was their senior color specialist and would be able to help me with my highlights. Let me start out with that for the price they are charging they should do much better. I previously had my hair done by an Aveda Salon in LA, so I had asked my old hairstylist for the formula that she used. When I went to Natasha I came prepared with pictures of what I wanted my hair to look like, which were pictures of me and with the formula in hand. I even emphasized that I wanted them to look natural. She not only made the highlights look so contrast but they were yellow and I had bleach spots, which I found when I got home. The highlights looked as if they were grown out for a month and when she was washing my hair she rubbed on the area where there was a bleach orange spot that she created. My issues here is that they placed me with "Senior Color Specialist" yet how could someone do yellow highlights and leave you with orange spots. I called the next day and they offered to correct, although Nina made a effort to correct what was done I would not recommend coming here to get your hair highlighted UPDATE REVIEW I was promptly contacted by the salon owners after posting my review and offered to have my hair done again to my satisfaction. I have an appointment to go back, I honestly appreciated their attentiveness to what occurred.

Just moved from the west coast and was looking for someone to take care of my color. Having had the…read moresame stylist for 25 years, i was a little nervous, but with the positive reviews here and from a friend of a friend, i went in. Meghan was AWESOME! She was very engaging and pleasant. And she did a great job. Ig, the owner perhaps? was so very nice. it was a really great experience and I will definitely be back. Thanks, Meg and Ig!

Known the owner for years. Just moved back to the area and got the best cut and conversation with a…read morestylist that I've had in years. If I had time, I'd go back each week for a wash and blowout. So worth it and just a gorgeous view of the Chesapeake Bay on top of a perfect salon experience.