I should have known it wasn't going to work with this company after it took multiple emails/calls to get anyone to respond to my question (potential business). We had a spot on our granite that we wanted someone to look at to see if they could fix. After sending pics multiple times- the owner Mike kept saying he couldn't see it on his phone....Then after 3rd attempt he says he's never seen the kind of spot we have on our granite. What makes the situation so ridiculous is that Mike didn't send anyone out to assess the situation, he just assumed he could fix it even though he said he had never seen such a thing in over 20 years of work. Most contractors/business owners would have sent someone out to look at the granite to see if it was even possible to fix, but no...why would Mike do that? That would make too much sense. So instead, I put down a deposit and he sends out a guy to clean ALL the countertops (why do you need to clean everything? just clean the spot)? Well, they wouldn't be able to justify the $500 price tag is my guess. The guy gets to my place and determines he can't fix it. This could have been determined a month prior, but that would just be the way a normal business would operate. So after this shit show, he tells me he has to keep $75 a service fee because I wasn't upfront with him!! Of course, I send an email to ask what he means and ask for a refund. Well, never got a refund and had to dispute with AMEX. I'm sure they do good work, but my experience was awful and should have trusted my instincts. Typical contractor just out there tying get money, not being honest and awful with communication. I can't wait to see his response on here, if there is one. I'm sure it will be epic. read more

We had Sungloss resurface our marble countertops and they did an excellent job and were very nice. Perla was very good at communicating via phone and email. She understood what we were looking for and conveyed all of our concerns and issues to the technicians. When the technicians arrived they were well informed and considerate. The worst thing is when people arrive and have no information as to what the scope of work is. We were specific in wanting a low gloss, honed finish. They knew their stuff and we weren't starting from scratch (pardon pun). Perla followed up with marble polish and maintenance to keep everything looking great. Highly recommended. read more

I met with Lisa at Sungloss marble to look at my two travertine bathroom floors, showers, and counter tops. She called on her way to make sure i was home. Then arrived on time. Lisa explained to me the type of stone that I had and the issues that I was having. Once the issues were explained I asked a few questions which she knew the exact answers to. She emailed me a detailed quote for the work and then a technician came and completed the work. The technician was timely as well and did very detailed work. The water rings, etching from my tooth paste and scratches on my floors we all fixed and the stone was refinished back to its original finish. Some was honed and other granite areas were brought back to a full polished shiny look. Every surface was sealed to protect it in the future as well. I am now on a maintenance program with Sungloss to prevent this type of problem from coming back. They service the stone every year and reseal it to protect it. All around a great company to deal with, very professional throughout. read more

Company communicates poorly and doesn't finish job.. Was told they would be back to remove caulking and clean white lines in grout (from water or soap), never came back. When I called they said it was the best they could do. I have had the shower floor cleaned and sealed every year and the white lines in grout have always been removed. The grout is only 5 yrs. old and the company said it needs to be removed. Easy answer for them. read more

I was so pleased with the work that Sungloss did in my condo and on the slate entrance to our building, I would recommend this company to anyone needing repair, installation or maintenance on any stonework. Being from a family that has worked with granite for six generations, I knew I had to have a knowledgeable company to polish my granite in the kitchen and remove stains from the marble in the bathroom. They also pulled up old caulk around the sink and shower and replaced it with with clear material, leaving it spotless. The expert Sungloss sent, Arlaners Swift, was on time, very pleasant, worked very hard and left the place spotless. The doors were sealed so there was no dust and the areas look fantastic. Pat P. read more

Sungloss was recommended to me by Paris Ceramics where I bought my limestone floor tiles, and they told me that they were the only company that they would recommend.to clean my stone floor. Based on that recommendation, I had them out today and I was satisfied beyond my expectations. they protected my furniture and baseboards and did an excellent cleaning job. I will definitely use then again. Gary Novit read more

The marble in my master bath and the granite in my kitchen are 15 years old. In the past , I have used Sungloss Marble Co to refurbish both of these and I just had them in again since after quite a few years it was time to have the work redone. From the sales person, to the office staff to the actual workers everyone was wonderful. This company certainly lives up to its reputation. The marble and granite look new again and the workers were so careful not leave any mess at all.Needless to say I highly recommend this company and would never hire any other company to do this type of work. read more

Sungloss Marble is the type of company that proves there are still companies out there that do an excellent job at a reasonable cost & offer great customer service. They they have been maintaining the marble floors in our condo building for over 2 years now, and are on my list of permanent vendors, as President of the Association. Lisa will come to do the initial assessment of your situation. She is professional yet very personable with a great sense of humor, and made me feel at ease right away when we initially met.(our association is not large, & this was my first time dealing with care of the flooring) She is very knowledgeable regarding types & varieties of stone, the care & maintenance, required, and helped me put together a suggested maintenance plan. Lisa has been very honest regarding frequency for work needed in lower traffic areas, so we have adjusted as needed over the last few years. The work & results are outstanding! The crew always arrives on time. They cover any areas that should be protected with plastic & are very neat in general. They check in to make sure everything is progressing to my satisfaction, and they do not leave until a final walk through is completed, and everything is completely cleaned & returned to its original condition. They work quickly & efficiently, and could not be nicer! We recently had work done & the results were consistent with the last job...great. Lastly, the cost is very reasonable....everyone's concern, let's be honest! Sungloss does many types of jobs, large to small. Great results, reasonably priced, & great customer service has me taking the time to write a review. Sungloss Marble receives a high recommendation from me! I hope that others find this helpful. Julie E. in Chicago. read more

This is an update to the response to my review by Mike Pavolone, the owner. 1. Mike said, "it wasn't our best job," I say how can it get worst, he turned my stone into ugly mud. He wouldn't come to my house to look at it, before and after. He also called his workers off the job because it was taking too much time for him. 2. Mike said, "I invited him to lunch." Yes I did. I wanted to look in the eye and ask him why he did such a bad job and why he demanded monies for a basically ruining my floor. He also put a lien on my house for the monies he did not deserve. If he thinks he improved my stone, I show him or anybody else with before and after photos. I try to find the good in everybody. With Mike P. it was very difficult. 3. He said, "why 2 years later"? I say because he threatened me with a law suit if I do not delete my original review on yelp two years ago. Mike P. misrepresented to me that my stone was slate when I found out a year later that it was indeed sandstone. 4. He said, "he is convining with the competitors". Why is it that a vender always says this when they do a terrible job and rip you off for your monies. They seem to always respond to a bad review that "he is working with the competitors." Mike Pavolone should take a course in integrity and ethics. He shouldn't be in business. Maybe he understands this by now because I heard he is trying to sell his business. read more

I have worked with Sungloss marble for over 20 years. The always do a fantastic job of polishing and restoring marble. I use them twice a year to have the floors maintain like they were just installed. There is no other company I would recommend. Sungloss is a very well known company and very knowledgeable on stone restoration. read more

The master bathroom in my recently-purchased 2-bed/2-bath condo has slate floors, a limestone vanity, and slate and limestone walls. The problems included: (1) parts of the limestone vanity were stained and/or discolored; (2) the (awful) housepainters I (stupidly) hired left a zillion paint specks all over the slate floors; and (3) the silicone sealer used in and around the glass shower looked horrible (the "colorless" color somehow stuck out like a sore thumb, and the silicone was all blobby and outside the lines--it looked like it was applied by a blindfolded 8-year old girl with some physical disorder causing extreme spasticity). Worse yet, my slate floors must have absorbed 10 years worth of filth (slate is very porous), because every single time I took a shower and walked barefoot in the bathroom, the undersides of my feet turned literally black. Sungloss performed a deep cleaning of all the slate and limestone, honed all the stone, got rid of the paint specks as well as all the gloopy silicone, applied a deliberately and wisely selected colored silicone, and re-sealed all the stone, including using a "color-enhancing" seal on certain tiles and portions of tiles that had originally looked fundamentally mismatched (I quite like color variations in natural stone, but the problem in my bathroom far exceeded that kind of variation--in certain places, it really looked like a mistake, as though tiles from some other condo or building were used!). When I moved into my condo, I encountered many mystifying problems (as in, "how on earth did this [fill in the blank with the name of any appliance, amenity, or finish] get this [filthy, or damaged, or broken]?!"). Misery set in, as did home-ownership-induced suicidal fantasies. Making matters worse, the companies I hired to deal with each problem promised me the moon ("sure, we can fix that in no time, and it won't cost much at all!"), but then always seemed to deliver a uniquely enraging combination of unexplained delays, baffling incompetence/ineptitude, and, to cap it all off, ridiculously high bills. Thankfully, Sungloss was different. Sungloss's Lisa Park called me back right away, and promptly came to my condo to inspect the relevant areas and prepare an estimate. Lisa is very knowledgeable about all things stone-related (my other home-repair nightmares taught me a lot about how to spot loads of bull, and the people who spout them, and Lisa obviously did not fall into that category). I was also truly impressed by Lisa's honesty: stain by stain, and problem by problem, she patiently explained what results she thought Sungloss could--and could not--achieve. She didn't promise the moon, but she assured me that Sungloss could resolve the vast majority of my slate and limestone "issues" to my satisfaction. Lisa's estimate, which I received promptly after our meeting, was completely in line with what she had led me to expect during our meeting. When I got Sungloss's detailed contract, I called to ask various questions about the descriptions of the work to be performed (the world of natural stone, like so many other industries and trades, is replete with an arcane vocabulary, which the rest of us mere mortals cannot hope to understand). Lisa was out of the office when I called, but Mike, Sungloss's President, immediately offered to help me. Like Lisa, Mike was extremely patient and thorough, explaining all the terminology, answering all my questions, and accepting all the changes I wanted to make to the contract language. The 2-man crew sent by Sungloss to do my job was top-notch. Both men were friendly, and worked diligently and without breaks (they even politely refused my repeated offers of beverages, a sandwich, etc.). From time to time, they would call me in to review their progress in a particular area, and each time--even when the job was less than half-done--I nearly wept with gratitude. Finally, I was actually getting what I was paying for! Looking at the final results of Sungloss's work I am overjoyed. The bathroom looks worlds better: my feet are squeaky clean (not even a little bit black!); the paint specks are gone, as are most of the stains/discolorations in the stone (the few that remain are much improved, and in any event are precisely the stains that Lisa specifically told me might not come out completely!); the slate floor is much more evenly colored; and the silicone now looks like it was applied by a true professional and craftsman rather than a blindfolded child. As I told Lisa when we spoke after my job was completed, this was the very first time, in all the long, sad months of being a home owner, that I was quite literally HAPPY to write a check for services rendered!!! I highly recommend Sungloss to anyone who needs work done on any natural stone! read more

It is doubtful you will ever find a company more knowlegable about stone, tile etc. as Sun Gloss Marble. They do fabulous work and are a joy to work with. Everyone employed there is friendly, professional and very efficient. Our beautiful floor was installed improperly. Sun Gloss did their darn-est to restore it but there were too many mistakes made by the installer. They were upfront with me right away. I knew it might not come out perfectly but it was worth a try to avoid reinstalling the floor. These are honest, knowledgeable and kind people. They are professionals of the highest. I will be their customer for a very long time. read more

Gorgeous work! Sungloss is well-known among top designers and architects as the best in Chicago for marble cleaning and polishing.