I ordered a pair of replacement glasses and was told they would be ready in two weeks. I went back…read moreafter two weeks and was told they would likely be available in 3-4 days and that they would call me when they came in. I didn't receive a call and so went back after four weeks. They weren't open during regular business hours. I spoke to customer service in the store and they left a note to call me. I received a call by the woman who I ordered the glasses from the following Monday saying they were looking into it. No further communication by the weekend and so I went back again after five weeks. The woman was having trouble even finding the order. She then started "fixing" the order as if she was going to start the process all over again. I asked for a refund. The woman started explaining that the person who took the order was incompetent with personal issues. She continued "fixing" the order. I stated that I just wanted the fucking refund. That set her off. She became hysterical. She started issuing directives attempting to regulate my speech. I started recording her then. She called her husband on the phone. She asked him to come down to the store to deal with me because I had used a curse word, not directed at her in any way, and was filming her. It continued to escalate. The optometrist came out of her office and tried to get the woman to stop escalating with her husband and mediate the situation. Store management arrived. They asked me not to film her and I reiterated my request for a refund. Once she finally started the refund process I stopped filming her. After quite a bit of discussion and many attempts, the manager was finally able to access the order and issue a refund. The woman who took my order was incompetent. The woman who I dealt with for the refund was incompetent, easily offended and authoritarian. Their ordering system likely has issues beyond the incompetence of the operators. Blaming the employee is not a solution to the problem. The problem is systemic. The optometrist was highly professional as were management.

I went back & received very good service,, Very happy with…read moreresults. I ordered new glasses also my wife got her new eye glasses & she's very happy with the service

Veronica you are the best. Fast and efficient. Went in with family to get my glasses fitted that I…read morepurchased else where. She carefully took care of them and got them fitting perfectly. My mother also bought new frames and in no time, Veronica had her fitted, measured and ready to order. Super nice lady. We will be back in the future. Thank you!!!

Worst experience from the front desk down to the doctor!! They canceled my son appointment without…read morenotice and didn't care. Wouldnt do anything to help out even thought the receptionist said that they had a cancelation and I had the email confirming his appointment along with the phone call! Rude and disrespectful. Never again.

Warby Parker in Viera is a great place to get your glasses. I've been wearing WP glasses for…read morealmost 6 years now and have had consistent good results. Not all WP locations are created equal. Some are better/worse with respect to customer service, engagement, and support. WP in Viera hit a home-run in all three categories for me. Definitely recommend if you're in the area and need glasses.

It saddens me to see this place rated so low. I believe they are a great addition to the Avenues…read more For a couple years I was using their "Try Me On" feature in mobile app because we didn't have one close. Now I am able to pop in and try out any frames I want. The staff are always super helpful and nice. I'm always greeted/acknowledged when I first walk in, even when they are with another customer. The store is clean and well put together. Warby Parker is one of the few that offer an anti fatigue lens. A midpoint before bifocals/progressives which are much harder to get used to. The anti fatigue lens has become a game changer for me. Being on the computer all day long I know longer get headaches and feel myself squinting so much less. As for pricing.... I was able to get 2 pairs (with the 2 pair discount) for the same price without insurance than if I were going to a place through my insurance. For reference, quoted $200 at Pearl ($850 with $640 insurance discount). $213 total at Warby with the anti fatigue (adds $100) and the thinner lenses (adds $40).

I am taking this time to thank the staff who works in this department. They're very professional…read moreand provide nothing less than the very best service to their customers. I was just there Mon. October 15, 2018. The glasses I purchased received scratches, causing the lens to be replaced. Eric and Matthew who were working this day, gave me nothing less than quality customer service! Marc and Debbie have also provided service that's second to none! I am so pleased with the customer service here that, I have purchased glasses not covered by my insurance, unfortunately. My first choice for glasses is Walmart! Especially, this one. Management, I encourage you to hire more people like these four excellent workers!! Thanks Eric, Matthew, Marc and Debbie for all that you do! See you next time! Sincerely, Al Williams

Worse Pearle Vision I have ever been, I arrived 15 minutes prior my scheduled appointment and was…read moretold that they are running late! They didn't call me nor offered any option. I scheduled on my day off and can not easy reschedule any appointment. This was it I already found a better eye doctor that cares.

Said online that they take tricare. Waited weeks for an appointment to show up and find out they…read moredon't take tricare. Then the people at the desk say that Walmart takes tricare, so I head over there, and they say no they do not take tricare. Wasted a lot of my time today!

They are Absolutely the best! Valerie & Dody & ALL their staff team are experts in optimetry. The…read morebest knowledge when it comes to fitting & measurements for eye glasses & they have the best in Dr Ralph Franklin for eye exams. We wouldn't go anywhere else. I highly recommend Bay Street optical! Hands down the best!