This rating is strictly for Erica at 210 Jordan Creek Parkway, Suite 170. I am the guardian and…read morehave power of attorney for my mother who no longer uses her cell phone. I spent two months on the phone or online with AT&T "customer service" trying to get her service canceled. Each time I was transfered to another person who was unable to help me. Yesterday I spent over an hour on hold or talking with another person who was unable to solve the problem. Each month AT&T continued to do an automatic withdrawal from her checking account. Finally, I ended up the location listed above and Erica solved my problem in 10 minutes in a very professional manner. I give AT&T one star (terrible service) but I give Erica five stars. Thanks Erica!

Went at 5:30 and their doors were locked while people are still in there. I am also employed and…read moreunderstand that things happen, but personally I would've just left the door unlocked and told any customers that I wouldn't be able to help them. I think he just wanted to head across the street to chic fil a before the dinner rush but oh well.

Definitely worth a stop if you are looking for new glasses or contacts. The manager is very helpful…read moreand knowledgeable about her product, and the options were explained clearly. The prices are also fantastic vs. paying $400 and upwards at Lenscrafters or Pearle.

I made an appointment for an eye exam, but when I went into the JC Penney store (located in Valley…read moreWest Mall), I searched both levels, but I couldn't find the Optical area. I called the number, and told the receptionist that I didn't know where they were located within the mall. She acted irritated and said "We're on the lower level." I said, "But where on the lower level?" and she paused and then said "we're just on the lower level." I said "I'm going to need more specific instructions than that, because I can't find it, and I'm going to be late for my appointment." She said AGAIN "It's on the lower level" in a super pissed off tone. I said "I'm not going to be able to make it then, because I can't find it." She said "Ok!" and hung up. I'm now searching for a different optometrist.

Wow I'm loving the smart glasses. And they demonstration ones you can try on. The staff here so…read moreso kind. I can't wait to get my new glasses.

My visit occurred about a week and a half ago. My son broke his glasses for the second time in 2…read moreweeks playing basketball. The glasses at our eye doctor are pricy so decided to try Target Optical for a cheaper replacement (already exhausted our warranty for his glasses). We were helped by Crystal. She was amazing. We got there 20 minutes before closing and never hurried us. She took her time and made sure my son got a pair he wanted. She was thorough and made sure we were satisfied. Highly recommend!

I visited Visual Eyes in Ankeny Iowa since I had not had my eyes checked in 5 years. I received my…read moreglasses and immediately noticed something off. My phone was wider at the top and narrow at the bottom and distance there were spots on left lense. After returning them the front lady did everything to convince me that it was all in my head but would send them in to see if there was an issue. Three weeks went by and no response and called 4 times and straight to voice mail. I was assured that the lenses were re done. When I got home same phone issue wide at top and narrow at bottom and also spots when looking at a distance. I think the glasses were thrown under desk and never sent in and returned to me in same condition when I dropped them off.

This was our second family trip here. The owner and staff are super nice and knowledgeable. They're…read morewilling to go that extra mile to make sure that you're happy. They'll let you know of all the options there are for the glasses you're looking at and try to save you as much money as possible. They have an optometrist on site twice a week so there's no issues getting your eye exam scheduled. We've always been happy and plan to keep coming back. On a side note, they're great with kids as well!

I think the eye exam was thorough and my prescription change appears to be accurate. However,…read moreduring the exam I felt that Dr. Brooks was talking me as if I was a young child, which I am not. I am an adult and I spoke to her in a professional manner. My husband and I are new to the area; he wants to find another optometrist for his exam. My daughter had the same impression and she is twenty.

I am beyond frustrated with US Cellular and I am not one who falls for promotions where you get…read morelocked into something you don't want or need. Last October I walked into a US Cellular store in Des Moines, Iowa to inquire about switching services from Verizon to US Cellular. The sales associate was very friendly and explained that not only could I save money on my plan but I could trade in my current phone and get a new one. I would pay $23.30/month but receive a promotional credit of $19.95/per month after the first three months for 2 years. I explained that I am in Mexico for several months each year and need cell service there. She told me that I can suspend my service and get a sim card there. So, I was going to save money on my current plan and get a new iPhone for under $100. Everything sounded good, so I agreed. As we were going through the paperwork, she then told me that my phone was not eligible for a trade in because it was an iPhone 6 not 6s but no worry, I would make an initial payment of approximately $100 but could sell my phone to make up for the difference. Sounded good, right? First I noticed that my cell service was MUCH less reliable "in the middle of anywhere and everywhere". I was somewhat surprised when I couldn't get service in Sioux City, Iowa and was shocked when I couldn't get service in downtown Minneapolis, Minnesota. I had to turn on roaming to call US Cellular to find out what was going on. The representative told me that they are continuing to expand their cell service coverage. He told me that I could use up to 512mb of data roaming for free. I was NEVER told that I can turn on voice roaming and not get additional charges. Second, after the first three months of payments, I was not seeing my $19.97 credit being applied to my account. I called US Cellular and they said they didn't see a promotion on my account. I had to go to the store to talk to my sales representative. She explained that she would have to do a little finagling to get my credit applied on my account. It took an additional 3 months and multiple phone calls before the credit started being applied. Third, I found out that I can NOT suspend my account under the current promotion unless my phone is stolen or lost. The representative I spoke with implied that I could "lie" about my phone being lost. So I will be paying monthly service for FIVE months while in Mexico without the ability to use my phone. I called US Cellular to see if I can cancel without paying any penalty. They told me that I would have to pay $419.40 for the phone and there was nothing they could do. My statement states that I am available for an early upgrade if I pay $279.60 which I was willing to pay to get out of this. So I went to see my representative at the store to straighten things out. She no longer works there! I talked with another representative who told me there was nothing she could do. Calls to US Cellular customer service and retention department were no help. I was totally mislead and I can't believe that there is NOTHING you can do to alleviate this situation with my having to pay $419.40 and report this to the Better Business Bureau and other agencies. FYI it was the U.S. Cellular located at 3801 Merle Hay Rd in Des Moines. And I will add that the sales associate could only say "sorry" and as I was leaving, I saw the store manager returning from lunch. He would not make eye contact and quickly walked by. Must be used to this.

update: a few months later, and it seems some changes have been made, most likely completely…read moreunrelated to my poor review. however, despite the loss of actual customer service/repair personnel, the staff has been friendly, knowledgeable, and helpful. although they are still busy at times, if you go at whatever the off hours might be, it's a snap to get in and out without killing your day.

Outstanding customer service. I drove down to pick up contacts and I was about 10 minutes late on…read morethe Wednesday before Thanksgiving. They had closed, locked the doors and had their coats on to leave for the holiday. When they saw me out the window, they opened up to help me...with smiles on their faces! We all know the feeling of already being past quitting time and having to stick around late..it's not the easiest thing to do. They did it and it made an amazing impression on me. Each member of the team at Optometric Associates-Warren are top notch. This is the place to go for all things eyes!

The only place I would go to get sunglasses in the Des Moines area! Everything is always organized…read moreand clean at the store. The sales associates are extremely knowledgeable about sunglasses that look best for your face shape and work best for their purpose. Bret is also a great store manager and always has the most unique selections of the newest Sunglass collections!

I bought a pair of glasses here and they ordered them online in the store. (so I could get a new…read morepair and not the display pair.) I got an email stating that they were out of stock and cancelled my order. No refund. It's been almost a month of calling stopping in the store, still, no refund just keep getting told to wait for the credit on my card. Today they told me it would be a check mailed to me, and now I have to wait another 30 days to get that. I would never shop here again, best advice is if you shop here don't buy online, your money could be lost. Order was canceled on July 19, 2021, still no refund as of Aug 10, 2021. BTW the lady in the store said she couldn't help me, even though she placed the order online in the store. What a joke of a store.