The only place I would go to get sunglasses in the Des Moines area! Everything is always organized…read moreand clean at the store. The sales associates are extremely knowledgeable about sunglasses that look best for your face shape and work best for their purpose. Bret is also a great store manager and always has the most unique selections of the newest Sunglass collections!

I bought a pair of glasses here and they ordered them online in the store. (so I could get a new…read morepair and not the display pair.) I got an email stating that they were out of stock and cancelled my order. No refund. It's been almost a month of calling stopping in the store, still, no refund just keep getting told to wait for the credit on my card. Today they told me it would be a check mailed to me, and now I have to wait another 30 days to get that. I would never shop here again, best advice is if you shop here don't buy online, your money could be lost. Order was canceled on July 19, 2021, still no refund as of Aug 10, 2021. BTW the lady in the store said she couldn't help me, even though she placed the order online in the store. What a joke of a store.

Upon entering the store, the associate was misleading about the promotional sale. A second…read moreassociate then poked fun at us during check out when we questioned the charges. He asked us if we couldn't see the big red sign outside their door. When we inquired about the discount we received in our email his reply was.. you can't combine the two. When we got home and did the math, we would have saved more using our email offer. Based on principle alone, we returned the merchandise the next day and went elsewhere.

Every year we make our way to this store to buy a new pair of sunglasses. We may be wanting a new…read morelook, have broken or lost our old pair, or just want a second pair. The selection is always great and we always walk away happy with our purchase. The price is reasonable but there are times when you can find a great sale as well. They do have a few selections that aren't sunglasses but rather cosmetic glasses to brighten your look indoors as well. The bad thing is they tend to wear a bit faster than other glasses. The earpieces chip or they don't hold up well. But for the price and the selection, we're glad to come back each year.

Henry's prices are reasonable and he is an expert at getting glasses to fit comfortably! He is…read morevery helpful at realigning glasses that have been bumped or twisted after the sale as well.

Henry is great to help with eyeglasses and insurance. He will always go that extra step to help…read more Highly recommend him.

Great high'ish- end resale shop. You can find some gems, but the staff is unfriendly and borderline…read morerude, particularly to consignors.

I visited for the first time. They have a wonderful selection of clothes for very good prices. The…read morereason I give them a 2 star review is because the sales person was not friendly or helpful at all . I had a shirt I wanted to try on. Since so many places don't have open dressing rooms, I asked if I could try the shirt on. She rudely said that the dressing room is over there. These were the only words she spoke to me the entire time I was there. I just left the shirt and asked out. I was just visiting Des Moines for a few days, but would never go back to Worn

I have had multiple issues with the optical and billing department…read more 1. Received a bill for an item that was already paid in full. Along with my bill, I received someone else's bill as well; which included personal information. 2. Requested to speak to Optical/Billing Manager several times and they were always "at lunch" or "has the day off" or "at a different location"; and they will need to get back to me. These are only two of the multiple instances that have occurred within the last year. VERY DISAPPOINTED in customer service management, I do not recommend the optical department.

Have never been to the eye doctor. Ever. Had a situation pop up over the weekend with some strange…read morethings happening with my vision. After a few days of dealing with it, and concerned it might be something really serious I called Elite Eye Care to try and get an appointment. They didn't really have any open appointments for new customers for a few weeks, but they made room to get me in the next day to check me out. The visit itself was quite good. Very efficient. Pleasant staff. Getting my eyes examined was surprisingly easy. Picking out glasses was a good experience. The staff is super helpful and make things easy. I'm super impressed with this vision center and would encourage anyone to go there. I'm glad I went there and glad my family members go there too. I'm just disappointed it took me this long to actually get my eyes checked.

We have been going to Vogue Vision for YEARS. The doctor is nice and helpful, but my favorite…read morething about his location is Chuck. He is incredibly helpful--and always goes above and beyond to make our lives easier! I can give multiple examples of how he's helped, but I'll just share a couple. Once while on vacation, I forgot my contacts! He called an eye doctor near where we were at and had them get me samples! I have seen him interact with several people in the store, after one encounter I asked him how long he'd know the gentleman. He replied, "I've never seen him before in my life, I treat everyone like I know them." He is truly a gem!

I was in Clive on business when I realized I forgot to pack my daily contacts! I was smart enough…read moreto take a picture of my contacts just in case I was able to pass a vision center, but the day got busy and I forgot to even look when traveling between clients. That evening I was having dinner with my sales rep when I noticed Vogue Vision in the parking lot. As my luck would have it, it was 6:01 pm and they close at 6. I peeked in the window where Chuck noticed me. He could have easily said we are closed, but instead he welcomed me into the store and found lenses that fit my prescription! He was ultra pleasant and very kind to help me after business hours. Thank you for your outstanding service, you went above and beyond! If I were in my home state I would have never had this kind of service, Iowa nice!

I was drawn to some great Persol Frames PO3253V which this Lens Crafters normally doesn't carry…read more The one they had in stock fit and looked perfect. I initially had a Single Vision prescription that wasn't working. Being in between Single Vision and Progressives. They very happily remade the Progressives I needed as I had Presbyopia. I want to personally thank the Lens Crafters Manager Adam for his patience and skill in helping me find the right frames and lenses for me. PG Adaptive TGNS Gry Premium AR (1.67) Taking me through the process of measurements PD,Vertex Distance, Pantoscopic Tilt etc. Adam never tried to upsell me, but instead offered information and education. Due to this positive experience I will be a return customer.

Great experience at LensCrafters in Merle Hay Mall last week, Mary was helpful & very pleasant!…read moreShe made eyeglass shopping easy!

I love this place. They can order glasses from everywhere and will not rest until your glasses fit…read moreand are just the way you want them. I have been going here for 7 years and can not recommend them enough.

First time I'd had my eyes checked in 5 years and I'm glad I went here. Was very clean…read moreenvironment(no dust on shelves glasses etc) and very patient and friendly staff. Heath Eckhart was the optometrist and he was very personable and efficient. I had originally said yes to eye dilation and this 360 eye picture before going to see him, and Heath talked to me and said he didn't see anything alarming that he felt required the pictures/dilation (which were an extra charge). Seemed to genuinely want to help me find the best fit for what I needed and my glasses came in less than 5 days. Will be coming here from now on

I have seen Dr. Ball for about five years now for my glaucoma. It was a surprise to me when my…read moreoptometrist said my eye pressures were twice normal and I needed to see an eye surgeon ASAP. I read about Dr. Ball online, and from what I can tell, he is known as one of the top glaucoma surgeons and specialists in the country! He has performed three successful laser surgeries on my eyes. I find him to be a serious but very personable doctor who is willing to explain anything to me, and he has a sense of humor. He is busy, but he does what he needs to do and then is off to the next patient. One thing about how they run things at Des Moines Eye Surgeons where is he, (and also I know Wolfe Clinic also), is that you will be shuttled from one waiting room to the next until you actually see the doctor. It is well run, with plenty of nurses and medical assistants, but it can be an hour or an hour and a half before you are out of there. With Covid-19 now, the five or so doctors on staff there alternate days they come in, so the large main and the other waiting rooms are not packed as they are when all the doctors are in. Today, in all the large waiting rooms I was in, there were at most four people - well spread out. My only complaint was that one guy wore his mask under his nose. I just stayed about 20 feet away from him. As for Dr. Ball again, I give him top marks for his abilities, personality and communication skills, compared to many other doctors I have seen over the past 15-20 years especially. All of the staff are very good and friendly, which helps also.