Buena Vista Eye Care-Adelanto…read more March 2025. The day following this exam began with not one thing going according to what I was informed would be the timeline. I waited the amount of time I was given then I called for an update then week of the 24th. I was told the lab was checking the quality of the lens. At this time, I had one and a half weeks until I was leaving the state again. I called later in the week and was given the same exact reason. The following week and with seven days remaining, I decided to go to Buena Vista Eye Care and inquire in person. I was again, given the same exact reason and I wondered if there was a sign hanging in the back area with this one response to be given to customers when and if they asked. At this point it was past the number of days I was told they would be ready and with my departure day at hand, I quite frankly told the gal that I was being screwed over. At the least, she could have called the lab for an actual update, but she didn't. I left on my trip without the new prescription I was promised and had to drive literally more than 3,727 miles (round trip) without decent glasses. However, I did receive a message while on the road that the glasses were ready. When I returned, I went to pick up the glasses and they were nice but I did question the obvious bi-focal lines. I spoke with the manager who finally explained why the delays; it was due to my insurance. Okay, if I had been told at the onset I would have had a different mindset. If the assistant had checked the insurance I would not have received erroneous information. I thanked her for the explanation and left. I tried the glasses at home in more detail and wasn't happy because at the inside area of both lenses were literally grind marks! I called, explained and was told to come in anytime and we would see what "might" be available as a remedy. I decided I did not have the time or energy for more of the same. I was again preparing to leave in a few weeks. Disillusioned, I drove to the store, placed them on the counter in front of the gal and told her that I would never wear these and to give them to someone else! "Really?" was the only response. I replied yes then left the store. This was a rotten experience that has truly left a foul taste in my mouth. I hope no one else has to suffer through this treatment and if so, leave your review to inform others of your experiences.

They were so friendly and nice did everything that I needed. I also got my glasses right away.read more

This was my first time at the eye shoppe. I was really impressed ! Dr. was great. Most through eye…read moreexam I've had in years ! Great selection of glasses. Super friendly staff. There was no wait. I don't post a lot if reviews but I wanted to make a point to leave one today. One person stood out in particular, her name is Rae. She helped me check out and was super friendly and helpful. She said she was new, but you would never know. She did a great job and went above and beyond to help me. I'll definitely be back! After going to target optometry for the last few years the difference was like night and day.

I've been going to The Eye Shoppe for years with all my kids--we're a family of seven--so it's been…read moreour go-to spot for eye care for a long time. They recently moved to a new location, which is much smaller and tends to feel more crowded and congested, especially during busy hours. They've also had a lot of staff changes over time. On my last visit, I didn't recognize anyone, which was a bit disappointing because I used to really appreciate the familiar faces and the relationships we built over the years. There aren't as many glasses options anymore, especially when it comes to name-brand frames, and the turnaround time for glasses seems longer than it used to be. That said, they still move through appointments quickly and get you in and out. It's not quite the same experience I remember, but I still appreciate the years of service and hope it improves with time.

Great customer service and the doctor is wonderful. He explains everything for you and helps you…read moreunderstand your prescription. The receptionist are extremely kind and helpful. Will definitely recommend to family and friends.

My family has been coming here for a few years now. Super friendly staff and Doctor. Appointment…read morewas timely and the selection of glasses is great. Rae was so friendly and awesome at helping me pick out what glasses to go with. Office is very clean and Covid compliant. They clean every pair of glasses you touch. Overall great experience.

This office is closed/not in business anymore…read more This was my optometrist office. The ladies were friendly and always let me know which frames were covered by our insurance and were always patient with me while I took my time choosing. They had a great selection. The doctor was great. Very pleasant man. He had a great office with lots to look at, it wasn't a cold or sterile looking area. That can sometimes be off putting.

My first and only BAD experience! And with BOTH the exam and glasses…read more I am 80 years old and have been wearing glasses for 65 years and have never had a problem. But here, almost everything about this saga was a failure. After 2 failed attempts at making the glasses (that they blamed on the lab) and I still couldn't see, they wanted me to come back yet again and get another eye exam. I was not happy with my original Dr. to begin with (who I felt gave a minimal exam with minimal communication). I certainly did not want to repeat that experience. They said I could have a different Dr., but by then I had lost all confidence in this place. I have terminal cancer and can't keep going back. I asked to please get a refund as I had no confidence that this was ever going to turn out well. They gave me a partial refund after 1 month of my begging for it. But they still made me pay $514 dollars! Unbelievable!!

Today I had the pleasure working with Randy. He answered all my questions thoroughly, advised me of…read moreall the details to benefit me! And he did! A perfect associate and stellar person. Thank you Randy!

Gabriel is the best worker at Verizon. He knows what he is talking about. He set up my account in…read moreno time he was so awesome Thank you!

Great customer service , very clean store , respectful employees , great communication skills....read more

Don't go here. They sell $200 shoes that already look partly damaged nd parts of them faded. Nd…read moretheir attitude towards it is like they expect yu to be okay with it

My husband and I stopped in to find some comfortable shoes to work in. During this process, we were…read moreconstantly encouraged by Kephon (K) to take our time, find what your looking for and to do whatever it takes to find that comfort zone. Through our efforts and Kephon's high level of customer satisfaction, we purchased 4 pairs of shoes and two packages of socks. Thanks Famous Footwear and a special thanks to Kephon for providing a great buying experience.

The service is good, but the selection could be bigger. Staff is always nice & friendly. Value?…read more I'd say average.

I had such a positive experience with getting my 5 month old daughter's ears pierced. I made an…read moreappointment via online and was seen on time. The girls working today were extremely friendly and helpful. Not only did they explain aftercare in detail but also assisted with picking out appropriate earrings. Kailene was the piercer and she was not only very patient and professional, she was also very gentle. My daughter didn't even flinch! I would highly recommend going to banter by piercing pagoda. It's inside of the mall by Victoria's Secret and Dick's Sporting Goods.

Wanna give a shout out to Analyssa who helped me with my purchase. She is the only one who came up…read moreand greeted me when the others girls were just standing around talking. Analyssa was professional, polite and knowledgeable about what I was purchasing! Thank you Analyssa!!