Went in to browse at Sun Glasses and was greeted by with great customer service by Diana. Diana…read morenoticed my sun glasses and commented on how I liked my Ray Bands and let her know how they were hurting my head so was thinking of getting a different pair. She told me put my pair on and noticed they were not adjusted properly and proceeded to adjust them, which did the trick. Although I did not buy a pair this visit, I'll for sure return back to this store because of the friendly employee who did not push to sell but truly was friendly wanted to help.

I wish I could give a million stars! Gabby was this sweet heaven sent angel that saved my life…read moretoday.. my daughters glasses were broken and she fixed them.. saved the day! Seriously, she was so kind & helpful! Best customer service I've had in awhile

There was initially an insurance question that had already been verified. But when I saw the Dr, my…read moreinsurance coverage was questioned, and I had to call my insurance in front of the Dr to verify what was covered. On the upside, there is a wonderful young lady who works in the optical department. Her name was Tracy. She was very kind, helpful, knowledgeable, and helped me through the process with ease. So friendly !! For that reason, I give Tracy ten stars ! She is great ! Something tells me that Tracy is the person who keeps this place in business

The eye doctors are great and some of the employees are as well, but we will be taking our business…read moreelsewhere, due to the rude manager. He is highly unprofessional and doesn't train the employees properly on store policies. You will get different information depending on who you talk to. It's very frustrating.

Everything about my experience was great! I was promptly greeted at the door when I walked in! My…read moreappt was scheduled for 4pm, but I got there early.. they sat me right when I got there! Started by talking with an optician about my insurance info and she brought me back to get me started. Went through health hx, etc... Checked my Rx, did the poof of air in the eye (which was way better this time than I remember?), and she gave me the option for dilation drops or the pictures-- I chose the pictures partially because I didn't want to deal with blurry vision for the next few hours, but also I love looking at the pics! She was extremely kind, and comforting through all the tests! Cool to see the back of my eye, with arteries and the fovea, etc! After I had the initial tests completed, I waited for the Dr. He brought me back and was super nice and really good about explaining everything in detail. I love learning so it was great! He explained in detail was astigmatism was, how HTN and diabetes look on the pics (luckily mine looked healthy), and he went through anatomy of the eye, explaining the macula, fovea, optic nerve, etc! We went through the letters, dots, which is sharper, etc per eye and then we proceeded to try in contacts and do the tests again. Once this was complete he walked me out front and I saw another optician who was eager and excited to help me pick out some new frames! She was helping me pick frames that fitted my face and was honest with her opinion on a variety of frames-- SUPER helpful! We also talked about similar interests of working out and strength training, so friendly and relatable! We decided on a pair and they are super bright and colorful! I can't wait to get them! Overall, amazing customer service! That Dr is lucky to have such an awesome staff, who are down to earth and positive! Everyone was sweet, and really good vibes from this place! Recommend 100%!! I also referred my husband who's going in for his eye exam in a couple weeks! Couldn't say enough good things here! Thank you all so much for your awesome work! :)

So I went there to get some services done eye exam/glasses/lenses. They ran my insurance and said…read moreyep everything will be covered. Okay great!! Come back about 3 weeks later to pick up my glasses. Everything all good. Than about a month later I get a bill for 1100 saying my insurance wasn't active at the time but now it is. I went there to talk to the manager to try to come up with a solution. They were extremely unhelpful and borderline rude. They told me either pay now or we're sending it to collections. STAY FAR AWAY FROM HERE!!!

I had been a loyal Customer at the Edina Store in the Galleria for the past 15 years , purchased…read moremultiple frames , sunglasses and prescription glasses over the years, last weekend I stopped in to have a prescription refilled and the manager on staff that day March 14th indicated I would need a NEW Eye exam before filling my requested prescription, I indicated this is the same one that you have filled before 2 time and I use the glasses for close up computer work etc. He indicated I will not fill the prescription unless you purchase an eye exam. I then asked well just print out the prescription for me, again he replied I cannot and will not do that I asked why , he again stated you need a new Eye exam from us, I explained my main eye Dr. is Mayo clinic and I just need the prescription for refilling the reader glasses, again he indicated NO ( my medical records from previous prescription refills ) I replied been doing business with you for 15 + years , ring up the frames that I had selected and I will NEVER be returning to your store again for anything.. quite a terrible experience on customer loyalty Amazing thing is the Warby Parker store / 2 store away, had 30 + customers in the store and I was the ONLY one in the Invision store , makes sense now as to why the store is empty..... Horrible experience at the store .... Michael

InVision has an impressive selection premium eyeware. Deborah was welcoming, and provided options…read morethat worked for my face and style. I highly recommend InVision.

I have used Walmart Eye Center twice. I last spoke to Julian. He was able to help me with some…read moreinsurance issues. This meant so much to me. I believe they carry top-line products at a reasonable price. A special acknowledgment to the service Julian helped me today. July 21, 2023.

Had my 2nd appointment with Dr Joyce S. I paid the extra for the digital eye map thingie…read more Dr Joyce is professional and personable, and keeps you informed of what she is doing and catches those pauses where you aren't sure which "lens" is better- the staff were very helpful. I highly recommend

This store has the best employees. They are down to earth and super helpful and even give their…read moreopinion on your glasses. It was super fun to go there and pick out a couple frames. They have a ton of 95 dollar ones and more upscale ones at 175+. They don't take VSP but you almost don't need it because they are so affordable. Would go back in a heart beat! Hot tip: even if you don't have your prescription with you, you can still order the glasses and upload that later.

Very disappointing experience. I came in for a simple glasses adjustment and waited 35 minutes…read moreafter joining their waitlist. When I asked again about the wait, I was told it would be another 25+ minutes, despite the store not being busy. I left and went to the North Loop location, where the adjustment was handled quickly and professionally. The difference in customer service was noticeable.

Just like its next-door neighbor, you can get eye exams here as well as frames and lenses…read more Spectacle Shoppe seems to have a bit more personality, but there is no lack of professionalism. I came in just looking for frames because I really wanted a specific feature, and after calling around I learned that Spectacle Shoppe is one of very few that carries what I wanted. They have a very wide range of options for frames. I came in with a printed prescription and no appointment, and my glasses were ready 16 days later. Parking is challenging. I think the parking spaces behind the building are just for employees, and all the other nearby spots are reserved for others. If you find a street spot you're fine, but it's not likely to be close.

I had a fantastic experience here. Great selection of frames to browse that will practically leap…read moreoff the shelves right into your face. Choices include all the highly recognizable brands you'd expect, but also more niche, exciting designer eyewear. But all the best frames Izzie picked for me. She helped me find a pile of glasses we liked, that fit my pace perfectly ... then she helped me narrow them down using the "glasses wars" method. Frames can be a little expensive here but maybe your insurance or health savings account will help you out a bit? I came away with an order for two pairs by some independent Dutch designer "Roger," but maybe best was jus to have some laughs just trying on different frames

Kayla at this location was absolutely beyond helpful. I really appreciate how she paid so much…read moreattention to detail and took a good amount of time to adjust my glasses. It really does mean a lot and I liked how attune to all the little details she was. She checked in with me constantly, made sure that I was truly satisfied, and I definitely had a big smile on my face walking out of here! THANK YOU THANK YOU

Eye exam was great. Customer service was great. Ordered 2 pair of prescription glasses (1…read moresunglasses; the other regular). Got the sunglasses in the mail only to open the package to see that there was no shaded lenses. Also noticed that the frames were different design than what I tried on at the store. The regular glasses are yet to arrive. Hope I don't have to pay to return the wrong glasses! They have a 30-day return/exchange policy. Will see about the regular glasses. I may return both and go elsewhere for the glasses I need. Disappointed