the crew at smithhaven is the best! great customer service,and a great selection! I had no clue…read morewhat I wanted to buy but the salesperson led me in the right direction. Polished my old glasses for Me and even explained to me how the new metas work which i plan on buying next visit! Overall great experience

I'm not one to typically post on yelp but wanted to share a horrible experience after buying Rayban…read moreMeta glasses from this store. The glasses are beautiful glasses, but they locked up and after exhausting about three hours of trying to remedy the situation and restart the glasses or reset the glasses and talking to a techie from Meta, the glasses are permanently frozen Well within the two week purchase. I was basically told that because I ordered them online. I wasn't entitled to purchase a warranty, but I need to go back to Rayban and there's nothing they could do. To me, this is the greatest form of horrible service you could offer a customer and after buying many pairs of glasses from sunglass hut through the last 20 years or so, I won't anymore and I would highly recommend you not shopping at the Smith Haven mall sunglass hut. The manager today, at 5:07 PM was very short and dismissive and basically said you'll just have to deal with Rayban. It's not their policy to exchange the glasses. Sadly, the worst customer service so be aware. Beyond disappointed.

I ordered a new pair of rx glasses with a slight tint. I picked up the glasses on March 2nd 2026…read more My dog got ahold of my new glasses on March 20th and thought they were a chew toy. Needless the say the new glasses were destroyed. I stopped into Macy's to see Lauren and she was able to assist me in ordering a replacement pair. Customer service above and beyond! Thank you Lauren!

I really like Dr Paula, she's personable, caring, and was very willing to help me find solutions…read morethat worked best with my life. Her team is awesome too. They're always willing to work around my schedule and very easy to get in touch with. And they remember little things - like vacations and new jobs. They're great.

Had an excellent experience here after going to a place that was awful. The customer service at…read morethis facility is great and Dr. Dondiego is extremely personable and thorough. He does not rush through appointments, explains everything and will answer any questions. They also had a ton of selections for glasses and sunglasses. There is always someone to assist you and the staff is very knowledgeable. Going forward this will be my eye doctor and I will recommend them to others!

I purchased eyeglasses from a different vendor that was not local. I went to Smithtown Optical and…read moreasked if they would adjust the frames. Although very busy, they did so right away at no charge. Perfect fit now. The shop is somewhat tucked away so I frankly forget that it's there. However, after this excellent service, if I use a local shop again it will be this one.

I love this mall a lot! Very deserted every time I come here! It's never crowded like the malls in…read moreNew York City where people are very loud! Also most of the sizes here are available when I used to go to Uniqlo here. I got pissed off that they decided to close down Uniqlo. Probably because this mall rarely has Asians coming in since Uniqlo is Japanese and geared towards Asians. The food court by Men's Warehouse sucks so much! Barely has any variety. Parking is pretty easy to find when you are looking at spots all the way in the back and farthest from the mall. Then when you're close to the mall, the cars be fighting for spots. Sucks. Overall, this mall is very quiet and clean! Well maintained!

Not too many decent malls left, but this is one of them at least mid Haven Mall been here for a…read morewhile still has plenty of stores. You could come take pictures with the Easter bunny right now with your kids grateful for the family.

I received a Gift Card for the Holidays for the Macys Store…read more Personally, I don't shop at Macys because it is ridiculously overpriced! But i did find items in the Last Call and Clearance Department at Deep Discounts!

This Macy's location and I go way back. Always great sales here. After visiting recently, I can say…read morethis is still one of my favorite locations although I don't get to visit as much anymore. Bath towels from the Hotel Collection line were on sale for $3-$5 a pop! Major deal! The sales rep who assisted was so nice and chatty too! I visited the shoe department and while it was okay nothing compares to Herald square's. I also noticed a Toys 'R' Us inside this Macy's location on level 3. When did Toys 'R' Us become part of Macy's? Very cook to see this toy store back on the map. On the way out of the store, the buzzer went off (how annoying lol) but a salesman in the men's department was quick to offer assistance to get it cleared. I love this location! Can't say that enough

hi my name is Ellen C I have been going to my dr for over 10yrs Im 67yrs old. I started with them…read moreyears ago and to this date I am still very happy with them. they always work with my budget and always are kind enough to tell me the truth about how my glasses look .. This is a very big deal to me since I am color blind .. you have no idea how I used to dress before i started asking sales people for help. They help me pick out frames that fit my face (small and small eyes ) they keep it within my budget. They do not manipulate you into buying designer frames like cohen's or vision works or lens crafters does sachem gives you that home welcome feeling all around from the drs reception everywhere the gentlemen who help pick out my glasses ( it wasn't rich ) he is awesome. I get so many compliments on my glasses and the way they look on me .. ( I know I couldn't have done it. as I said Im color blind) I have a broken leg and I didn't even have to get up. he fitted my glasses . I wouldn't go anywhere else. I have a story for you my very first eye glass place was EYEVISION i Got an exam got glasses 2 weeks later eyes hurting headaches I return to the places told them their response was your eyes need to adjust I accepted that It made sense. 2 months i returned they are still hurting and still headaches I returned and they said the same thing. after speaking with family members I was told to go somewhere else I got a referral from someone in my hometown at the time Ronkonkoma Sachem Eye Care I booked the appointment and it was fast. the next day They did an exam full The bottom line EYEVISION gave me the wrong prescription in my glasses . Sachem Eye care is the most honest, personable. place you can be they go above and beyond for you.

The last time I was there I ordered six month supply of contacts instead of a year and they told me…read morethat I could place an order for another six months without being seen because I only need a yearly check up. When I tried ordering my six months supply today they not only wouldn't do so without another exam (which my insurance won't cover due to it being six months from my previous one) but they didn't have an appointment available until after I ran out of contacts and supposedly don't have any sample contacts in stock. So basically "We lied about your ability to reorder, you can't be seen before you run out and it suks to be you." Not the kind of office I want to deal with ever again.

Marcela at the lake Grove store was very helpful and made me feel comfortable with my new glasses…read more Contract and communication went well Satisfied with they way things went.

Me, my husband, and my son all wear glasses and go to Cohen's every year. They are so patient with…read moremy son (now 8yo), and they are generous with their time and expertise. Highly recommend!

After being a Costco Executive member for over 30 years today was the worst experience. Using the…read moreself check out line with 4 items. 2 would not scan. A women with a cart filled with around 15-20 items next to me had the cashier scan almost all her items. When I asked her for help she said she was helping this customer. I said your scanning all her items. She so no as I was standing there watching Laura . She came over and give me a attitude about how she was there for customer service. I said on self check out you're not suppose to scan all the items. (Why have self check out?) I gave up trying to reason with her, paid the total after another associate came over to see what was going on. Next will be a call to corp.

Costco Vision Optical Center, Nesconset NY: Do not go here for a vision test or glasses. Service…read moreis poor, inaccurate/wrong prescription made and fulfilled. Optical asscociates are rude and blame you when the glasses are not made properly. Horrible experience!!

I had an absolutely outstanding experience at Pearle Vision in Stony Brook. From the moment I…read morewalked in, the entire team was welcoming, professional, and genuinely focused on helping me. You can immediately tell when a place truly cares about their customers, and this location absolutely does. I have to give special recognition to Carol. She was simply exceptional. Her knowledge, patience, and kindness were on another level. She took the time to explain everything clearly, answered all my questions, and made sure I felt completely comfortable with every decision. You rarely come across someone who is this professional, this knowledgeable, and this genuinely caring all at the same time. To be honest, I could go on and on about how great she was. Carol is the kind of person every business hopes to have on their team. If more people in customer service were like her, the world would be a much better place. If you're looking for great service and a team that truly cares, this Pearle Vision location is the place to go

I finally got my glasses today, I can now write a review about my experience…read more Pearle Vision is owned by Luxottica, the Black Hand of eyewear and is now one of the largest franchised optical retailers in the USA. My wife and I were getting coffee and decided to stop in to browse. My wife is on a mission to get a funky pair of Burberry frames. A salesperson comes over and starts helping her with the various frames. They were able to find the pair she wanted online. Now, my wife turns her attention to me and says, look at these frames, I think they'd look nice on you. I try them on, sure enough, I look like a runway model. Sold! Now we need to upgrade our eyewear prescription. The person giving me the eye exam, I'm joking with her and we're making small talk. She's finished with the exam and I'm told my glasses should be ready in a few days. A few days pass and I get a call, my glasses are ready. I pick them up and the next day I wear them for the first time. I noticed the long distance was blurry? That night, I went back to the black hand of eyewear and I said check these glasses because my eyes are going batshit crazy. When I was there, the optometrist is working. He gives me a new eye exam and checks the prescription. He said the distance was increased? I guess that's what you get when you joke around with the eye examiner.. The problem was rectified, I just picked up my glasses with the correct lens. Now I can see like a hawk! No harm, no foul on the mistaken prescription. I do have to point out one thing, this place smells like there was a flood? Change the damn carpet, its mildewed!

My one year old needed glasses, and this place was recommended by the optometrists for the glasses…read morehe needed ( Dilli Dali) When I walked in I was greeted by Scott who was just awesome, his social skills and conversations was great, felt like I known him for a while. He was very patient while my son tried on several different frames. Finally found one that was perfect. The price was right and the turnaround time for the glasses was about a week. I went back a second time when my prescription changed and meet with someone else who was great as well. And once again about a week turnaround time and this was durning a holiday weekend so I assume it would be longer but it wasn't. This place has so many kids frame to chose from. You won't be disappointed

I've been going there since I was six years old...went through all kinds of glasses...good people,…read moregood service..If you are not 100% satisfied, they will work with you to get the glasses you want. No appt. necessary. They measure your eyes, go through your options. Talk to Paul, Scott, Sharon - all good people.