What a horrible experience at the Sunglass Hut in Smith Haven Mall…read more My daughter simply wanted to find out whether her sunglasses were still covered under warranty. The staff seemed completely uninterested in helping and acted as though assisting a customer was an inconvenience. They initially couldn't locate the purchase in their system, so I pulled up the information on my phone myself. Even after providing proof of purchase, we were still given a hard time. Rather than helping resolve the issue, we were told to "go to the manufacturer" and the employee essentially walked away from the conversation. The store was completely empty at the time, so being too busy was certainly not the problem. Customer service should not end after a sale is made. A little effort, professionalism, and courtesy would have gone a long way. Unfortunately, we left feeling frustrated and unwelcome. Based on this experience, I would not recommend purchasing from this location.

Spent $600 on sunglasses that are supposed to transition. They take way too long to transition…read more They don't transition while I'm in my car and when they do transition, they don't get dark enough when I went into the sunglass hut to ask if I could get the lens swapped. I was told that they don't do it and to go to Amazon and treated like utter shit.

I went there with a pair of oakleys that the 1 lens kept popping out.. staff there was nothing but…read morenice and helpful as soon as I walked into the store.. the guy there took them into the back within 5 minutes he was back and good as new!! Any eyeglass concern that I may have in the future I definitely no where I will be going !!!

I really like Dr Paula, she's personable, caring, and was very willing to help me find solutions…read morethat worked best with my life. Her team is awesome too. They're always willing to work around my schedule and very easy to get in touch with. And they remember little things - like vacations and new jobs. They're great.

Had an excellent experience here after going to a place that was awful. The customer service at…read morethis facility is great and Dr. Dondiego is extremely personable and thorough. He does not rush through appointments, explains everything and will answer any questions. They also had a ton of selections for glasses and sunglasses. There is always someone to assist you and the staff is very knowledgeable. Going forward this will be my eye doctor and I will recommend them to others!

I purchased eyeglasses from a different vendor that was not local. I went to Smithtown Optical and…read moreasked if they would adjust the frames. Although very busy, they did so right away at no charge. Perfect fit now. The shop is somewhat tucked away so I frankly forget that it's there. However, after this excellent service, if I use a local shop again it will be this one.

This mall is in the middle of face lift number 3. The word on the street is that they are putting…read morein a whole green space by where Macy's is, which would be a nice addition to what they've already done. It's been a minute since we've been in this mall and they already made it a whole lot nicer. The stores are also newer. Was happy to see a Rumi Life and coming soon will be Zara. Also parking by and entering through Primark was clutch and lets you out in a pretty central part of the mall. Food court also looks a tad different with a decent pizza spot and Korean corn dogs. Aunt Annie pretzels still hit as always.

Not too many decent malls left, but this is one of them at least mid Haven Mall been here for a…read morewhile still has plenty of stores. You could come take pictures with the Easter bunny right now with your kids grateful for the family.

I received a Gift Card for the Holidays for the Macys Store…read more Personally, I don't shop at Macys because it is ridiculously overpriced! But i did find items in the Last Call and Clearance Department at Deep Discounts!

This Macy's location and I go way back. Always great sales here. After visiting recently, I can say…read morethis is still one of my favorite locations although I don't get to visit as much anymore. Bath towels from the Hotel Collection line were on sale for $3-$5 a pop! Major deal! The sales rep who assisted was so nice and chatty too! I visited the shoe department and while it was okay nothing compares to Herald square's. I also noticed a Toys 'R' Us inside this Macy's location on level 3. When did Toys 'R' Us become part of Macy's? Very cook to see this toy store back on the map. On the way out of the store, the buzzer went off (how annoying lol) but a salesman in the men's department was quick to offer assistance to get it cleared. I love this location! Can't say that enough

hi my name is Ellen C I have been going to my dr for over 10yrs Im 67yrs old. I started with them…read moreyears ago and to this date I am still very happy with them. they always work with my budget and always are kind enough to tell me the truth about how my glasses look .. This is a very big deal to me since I am color blind .. you have no idea how I used to dress before i started asking sales people for help. They help me pick out frames that fit my face (small and small eyes ) they keep it within my budget. They do not manipulate you into buying designer frames like cohen's or vision works or lens crafters does sachem gives you that home welcome feeling all around from the drs reception everywhere the gentlemen who help pick out my glasses ( it wasn't rich ) he is awesome. I get so many compliments on my glasses and the way they look on me .. ( I know I couldn't have done it. as I said Im color blind) I have a broken leg and I didn't even have to get up. he fitted my glasses . I wouldn't go anywhere else. I have a story for you my very first eye glass place was EYEVISION i Got an exam got glasses 2 weeks later eyes hurting headaches I return to the places told them their response was your eyes need to adjust I accepted that It made sense. 2 months i returned they are still hurting and still headaches I returned and they said the same thing. after speaking with family members I was told to go somewhere else I got a referral from someone in my hometown at the time Ronkonkoma Sachem Eye Care I booked the appointment and it was fast. the next day They did an exam full The bottom line EYEVISION gave me the wrong prescription in my glasses . Sachem Eye care is the most honest, personable. place you can be they go above and beyond for you.

The last time I was there I ordered six month supply of contacts instead of a year and they told me…read morethat I could place an order for another six months without being seen because I only need a yearly check up. When I tried ordering my six months supply today they not only wouldn't do so without another exam (which my insurance won't cover due to it being six months from my previous one) but they didn't have an appointment available until after I ran out of contacts and supposedly don't have any sample contacts in stock. So basically "We lied about your ability to reorder, you can't be seen before you run out and it suks to be you." Not the kind of office I want to deal with ever again.

Me, my husband, and my son all wear glasses and go to Cohen's every year. They are so patient with…read moremy son (now 8yo), and they are generous with their time and expertise. Highly recommend!

Do not go here this woman with a long mullet tightened my glasses and shattered my lenses. She…read moretold me to go to where I got the lenses to have them replaced. She needs to get her eyes checked on that hair style. Fuck you. She knew damn well she broke them but was trying to clean them off. STAY AWAY

After being a Costco Executive member for over 30 years today was the worst experience. Using the…read moreself check out line with 4 items. 2 would not scan. A women with a cart filled with around 15-20 items next to me had the cashier scan almost all her items. When I asked her for help she said she was helping this customer. I said your scanning all her items. She so no as I was standing there watching Laura . She came over and give me a attitude about how she was there for customer service. I said on self check out you're not suppose to scan all the items. (Why have self check out?) I gave up trying to reason with her, paid the total after another associate came over to see what was going on. Next will be a call to corp.

Costco Vision Optical Center, Nesconset NY: Do not go here for a vision test or glasses. Service…read moreis poor, inaccurate/wrong prescription made and fulfilled. Optical asscociates are rude and blame you when the glasses are not made properly. Horrible experience!!

I had an absolutely outstanding experience at Pearle Vision in Stony Brook. From the moment I…read morewalked in, the entire team was welcoming, professional, and genuinely focused on helping me. You can immediately tell when a place truly cares about their customers, and this location absolutely does. I have to give special recognition to Carol. She was simply exceptional. Her knowledge, patience, and kindness were on another level. She took the time to explain everything clearly, answered all my questions, and made sure I felt completely comfortable with every decision. You rarely come across someone who is this professional, this knowledgeable, and this genuinely caring all at the same time. To be honest, I could go on and on about how great she was. Carol is the kind of person every business hopes to have on their team. If more people in customer service were like her, the world would be a much better place. If you're looking for great service and a team that truly cares, this Pearle Vision location is the place to go

I finally got my glasses today, I can now write a review about my experience…read more Pearle Vision is owned by Luxottica, the Black Hand of eyewear and is now one of the largest franchised optical retailers in the USA. My wife and I were getting coffee and decided to stop in to browse. My wife is on a mission to get a funky pair of Burberry frames. A salesperson comes over and starts helping her with the various frames. They were able to find the pair she wanted online. Now, my wife turns her attention to me and says, look at these frames, I think they'd look nice on you. I try them on, sure enough, I look like a runway model. Sold! Now we need to upgrade our eyewear prescription. The person giving me the eye exam, I'm joking with her and we're making small talk. She's finished with the exam and I'm told my glasses should be ready in a few days. A few days pass and I get a call, my glasses are ready. I pick them up and the next day I wear them for the first time. I noticed the long distance was blurry? That night, I went back to the black hand of eyewear and I said check these glasses because my eyes are going batshit crazy. When I was there, the optometrist is working. He gives me a new eye exam and checks the prescription. He said the distance was increased? I guess that's what you get when you joke around with the eye examiner.. The problem was rectified, I just picked up my glasses with the correct lens. Now I can see like a hawk! No harm, no foul on the mistaken prescription. I do have to point out one thing, this place smells like there was a flood? Change the damn carpet, its mildewed!

I can't say enough great things about Brookhaven Opticians in Smithtown. Everyone there is kind and…read morewelcoming, but I have mostly dealt with Scott, and he has made my experience especially wonderful. Scott is not only incredibly knowledgeable and professional, but also genuinely amicable, patient, and easy to talk to. He took the time to help me find the right glasses, answered all of my questions, and made the whole process feel personal and stress-free. I was so pleased with the experience that I went back to have lenses put into my own frame, and he was just as helpful and accommodating the second time around. I was so happy to learn that Scott loves music, which made the experience feel that much more enjoyable and personal. It's rare to find someone who combines skill, kindness, and such a friendly personality so naturally. Dr. Romanelli was also very strong in his recommendation of Brookhaven Opticians, telling me that if I wanted a decent pair of glasses, this was the place to go. I may not remember his exact words, but I do remember how strongly he recommended them. The selection is excellent, the service is top-notch, and the value is absolutely there. Brookhaven Opticians is a place where you feel cared for! Highly recommended.

My one year old needed glasses, and this place was recommended by the optometrists for the glasses…read morehe needed ( Dilli Dali) When I walked in I was greeted by Scott who was just awesome, his social skills and conversations was great, felt like I known him for a while. He was very patient while my son tried on several different frames. Finally found one that was perfect. The price was right and the turnaround time for the glasses was about a week. I went back a second time when my prescription changed and meet with someone else who was great as well. And once again about a week turnaround time and this was durning a holiday weekend so I assume it would be longer but it wasn't. This place has so many kids frame to chose from. You won't be disappointed