Had an excellent experience here after going to a place that was awful. The customer service at…read morethis facility is great and Dr. Dondiego is extremely personable and thorough. He does not rush through appointments, explains everything and will answer any questions. They also had a ton of selections for glasses and sunglasses. There is always someone to assist you and the staff is very knowledgeable. Going forward this will be my eye doctor and I will recommend them to others!

I purchased eyeglasses from a different vendor that was not local. I went to Smithtown Optical and…read moreasked if they would adjust the frames. Although very busy, they did so right away at no charge. Perfect fit now. The shop is somewhat tucked away so I frankly forget that it's there. However, after this excellent service, if I use a local shop again it will be this one.

I had a great experience here. I had to get my prescription rechecked for my contacts and glasses…read more They got me in and out in 45 minutes. Everyone I spoke to was really nice and helpful.

I have been a loyal Visionworks customer for over 10 years and have never been treated or spoken to…read morethe way I was today. I recently decided to try a different location that is closer to my workplace, but I could have never anticipated how unpleasant the experience would be. Today, April 24, 2025, at 12:58 PM, I received a call from an associate asking for my insurance information. I responded, "I was under the impression that my information would carry over." Instead of a courteous reply, the associate--who was audibly chatting with someone else while speaking to me--responded in a shockingly rude tone: "If I had that, I would not be calling." I do not believe my question warranted such an unprofessional and disrespectful response. As a result, I canceled my appointment. I refuse to accept that kind of treatment, especially over such a simple and reasonable question. This experience has left me deeply disappointed and genuinely regretting my decision to try a different location. I am now seriously reconsidering my continued relationship with Visionworks. This was not acceptable. Not at all.

I ordered a new pair of rx glasses with a slight tint. I picked up the glasses on March 2nd 2026…read more My dog got ahold of my new glasses on March 20th and thought they were a chew toy. Needless the say the new glasses were destroyed. I stopped into Macy's to see Lauren and she was able to assist me in ordering a replacement pair. Customer service above and beyond! Thank you Lauren!

I really like Dr Paula, she's personable, caring, and was very willing to help me find solutions…read morethat worked best with my life. Her team is awesome too. They're always willing to work around my schedule and very easy to get in touch with. And they remember little things - like vacations and new jobs. They're great.

Everything about this place is awesome. Thorough exams &…read moreoutstanding service. Big box stores are no match for Commack Vision

Great office! Always friendly and helpful. Easy to make an appointment and they always respond…read morequickly to any questions.

I visited to get my eye exam, prescription, and new glasses…read more The process of the exam and picking the frames was great but when I had to come back to pick them up things were not so great. I got a call to pick up my frames and I asked if I could have my prescription when I picked them up and was told yes. I arrive and get my frames and only one of the two is ready. And they also have no print out and am told I'll get it when I pick up the other frames. I get a call to pick up the other frames and confirm the print out will be ready. The print out was not ready and I had to wait for it. I asked for my PD and was told no. I asked why not and the employee told me it changes depending on the glasses. This made no sense to me because it is the distance between my pupils and that doesn't change. I also mentioned how when I got my two pairs of glasses from that very store they only measured my PD on one frame because it's the same. I asked how that was. She said they had a machine and it knows what to do. I asked how it worked and she said that's why we have machines. She begrudgingly wrote down my PD and said she added a note to the file that she is not liable if I use it and it's wrong. I feel as if she kept just saying stuff to placate me and get me to move on and I don't appreciate that. What she was saying did not make sense to me. I paid for an eye exam and prescription and my PD should be included. Additionally, the two times I went in to pick up frames she seem flustered and kept going on about how busy she was. And I wish they would leave a message when I missed the phone call. I like the frames I bought but probably won't be coming back, to this location at least

ridiculously overprice. they charged $600 for a $200 pair of glasses. they refuse to negotiate even…read morethough they are obviously upcharging it by 100%

I love this eye doctor! Dr.Maria is sweet, kind, funny and she knows her sh*t! I came to her…read morebecause of a complication due to a cataract removed from my eye and no replacement lens put in, so I was seeing double. She tried almost everything shew knew and she found a solution! I'm very pleased with a doctor that tries their best for every situation, especially one as difficult as my own. Thankful for docs like her are still around! And the staff are just as kind. Highly recommended!

From the owner: 21st Century Optical Fashions provides eyecare, eyewear, contact lenses, and eye exams in…read moreSmithtown, NY.

hi my name is Ellen C I have been going to my dr for over 10yrs Im 67yrs old. I started with them…read moreyears ago and to this date I am still very happy with them. they always work with my budget and always are kind enough to tell me the truth about how my glasses look .. This is a very big deal to me since I am color blind .. you have no idea how I used to dress before i started asking sales people for help. They help me pick out frames that fit my face (small and small eyes ) they keep it within my budget. They do not manipulate you into buying designer frames like cohen's or vision works or lens crafters does sachem gives you that home welcome feeling all around from the drs reception everywhere the gentlemen who help pick out my glasses ( it wasn't rich ) he is awesome. I get so many compliments on my glasses and the way they look on me .. ( I know I couldn't have done it. as I said Im color blind) I have a broken leg and I didn't even have to get up. he fitted my glasses . I wouldn't go anywhere else. I have a story for you my very first eye glass place was EYEVISION i Got an exam got glasses 2 weeks later eyes hurting headaches I return to the places told them their response was your eyes need to adjust I accepted that It made sense. 2 months i returned they are still hurting and still headaches I returned and they said the same thing. after speaking with family members I was told to go somewhere else I got a referral from someone in my hometown at the time Ronkonkoma Sachem Eye Care I booked the appointment and it was fast. the next day They did an exam full The bottom line EYEVISION gave me the wrong prescription in my glasses . Sachem Eye care is the most honest, personable. place you can be they go above and beyond for you.

The last time I was there I ordered six month supply of contacts instead of a year and they told me…read morethat I could place an order for another six months without being seen because I only need a yearly check up. When I tried ordering my six months supply today they not only wouldn't do so without another exam (which my insurance won't cover due to it being six months from my previous one) but they didn't have an appointment available until after I ran out of contacts and supposedly don't have any sample contacts in stock. So basically "We lied about your ability to reorder, you can't be seen before you run out and it suks to be you." Not the kind of office I want to deal with ever again.

I see Dr. Werner as he's one of the only doctors in the area that specializes in the treatment I…read moreneed after my former doctor retired. He constantly cancels on me despite telling me to come six weeks after my prior appointment. Rescheduling those appointments are a pain in the ass, you can never get through to anyone after being on hold for so long. Not to mention he and his staff are cold and uninviting. Avoid if you can.

This particular branch (Stahl seems to be a local optochain of sorts) employs friendly staff, who…read morerun a pleasant operation for an industrial park, especially one so close to work for me. Turnaround time was pretty respectable, more in line with the opto- than the medical, as is to be expected; wait room was in good shape. I scheduled & went in for a pretty inane reason ; confirming my prescription had plateau'd & to get re-issued documentation of such - Dr. Chang was excellent: knowledgeable and personable. They can be found on the web @ www.stahleyecenter.com & take Davis Vision (I'd imagine other plans as well, but do your own research, lazy).