I finally got a call back from the manager of Macys at Boca Raton, Florida. Keep in mind, it's been four days since I was told I'd get a call back from a Sunglass Hut manager and never received any phone call from Sunglass Hut. They don't help anyone, all they do is refer you to someone else and make up excuses. In fact, I called Sunglass Hut this morning to follow up in the incident report and nobody was able to help me or connect me to a manager. So I called Macys.com to find out when the replacement sunglasses would come because the tracking said they'd be delivered on 4/5/2018 and they had no idea where the replacement package was. I called UPS and UPS told me that the package was never received by them. The manager at Macys.com finally gave me my money back. The first sunglasses were a rip off -- without a certificate of authenticity the sunglasses are worthless -- and the second pair was never dropped off at UPS. Hence I'm assuming they lost the replacement package since Macys.com said they had no idea where it was and would have to open an investigation. I am going to call back the manager at our local Macys here at Boca Raton to see what she can do. I'll keep everyone updated. Please do not purchase sunglasses from Sunglass Hut or Macys, unless of course, you like to getting ripped off and talking to multitude of lackluster sales help who won't lift a finger to help you. The only person who seemed genuine was the manager over at Macys in Boca Raton, Florida. I'll keep everyone updated if I ever get my Versace sunglasses with the certificate of authenticity. But as of right now, I was told by Macys.com they have no idea where my replacement package is.
Edit 4/6/2018 (9 AM): After I called a number of people at Macys and Sunglass Hut, I noticed the next day tracking for the replacement package miraculously appeared, even though I received an email from Macys telling me that they couldn't fulfill my replacement order. It took 5 days from the date the rude and nasty sales girl over at Sunglass Hut ordered the replacement package for the tracking to actually appear. Keep in mind, the original tracking date said my replacement glasses should have been delivered on 4/5/2018. That's why I got upset and called every person imaginable to figure out why my package wasn't even dropped off at UPS. I have a feeling that if I did not call and complain for hrs. to a multitude of people, I would have still been waiting for tracking to appear. I should have received my sunglasses, with the certificate of authenticity, along time ago. I ordered them in good faith on March 25 and I've just been waiting and waiting. I even called Sunglass Hut again after I wrote the earlier edit, gave them the incident report # again and requested to talk to a manager since nobody ever called me back. Well, nobody ever called me back from Sunglass Hut even after they told me that they would give my case special priority and that I should receive a phone call back from the manager on 4/5. Well, it's now 4/6, it's been 5 days and not a single phone call back from Sunglass Hut. That's the kind of customer support you get over there. A big fat nothing!
If you enjoy calling people over and over again (you'll be on the phone for literally hrs. and hrs. to get anyone to do anything for you), getting really crappy customer service, and listening to sales help invent all kinds of excuses for someone not doing their job, then you should order from Sunglass Hut over at Macys.
2nd Edit (4/62018 10:26 AM) After I wrote the 1st update, the manager over at Macys was nice enough to get back with me. She was the only one, so far, who actually cared or did anything, yet I purchased these sunglasses from SUNGLASS HUT inside of Macys. Keep in mind, Macys only leases Sunglass Hut space inside their store. It's a good thing I at least purchased the sunglasses inside of Macys. I cannot imagine what would have happened had I purchased them at an independent Sunglass Hut. Well, I'm still waiting for a Sunglass Hut rep. to get back with me. I'm wondering if they ever will?
Final Review: It's now 4/11/2018 and nobody from Sunglass Hut ever called me back to clear up the issue. The only two people who helped me were the manager at Macys (Town Center, Boca Raton) and a supervisor over at Macys.com. I finally got my glasses yesterday with the certificate of authenticity. I'd be very cautious about purchasing any sunglasses from Sunglass Hut unless you go down the store personally to make sure you're getting what you paid for, otherwise you'll be very frustrated with the customer service over at Sunglass Hut. Thank you Macys for all your help. At least they listened. The sunglasses I received were in much better condition and it included the certificate, a cleaning cloth and the case. The only issue I had was with the case -- it looked slightly used on the inside, but the sunglasses were flawless. I am very happy with the new sunglasses they sent. read more