The people that work here are wonderful! Kind, fun, easy to talk to, give you honest advice on what frames look right on your face. I came in with a return of some RayBans I ordered online, and they quickly did the return and helped me find a cool new pair that worked better for me. I have some inquiries about the stocking at this location, which is smaller (less stock) than some other ones I've been to. Who is buying all of these mirrored pit-viper, oakley, gaudy color, wrap around, sports glasses? Are there that many professional fishermen in Birmingham? This is the only occasion these glasses seem acceptable for. It seems like 1/4 of the store is covered in these. Apologies if this is un-hip of me. And another thing: the stock here seems exceedingly expensive. It seems like other Sunglass Hut locations and online carry brands that are more affordable ($50-$150 range). I think they should carry a bit more of this and a bit less designer in store. I don't appreciate the tactic to make you spend more by only offering expensive glasses. I ended up purchasing a pair which the sample fit wonderful in store, but by the time I put them on in my car after I left, I noticed were very crooked on me. I brought them back a couple hours later and the wonderful saleswoman attempted to adjust them, but they were too cattywampus and we ended up just ordering a fresh pair to my house. I learned my lesson to always try on the pair you're actually taking home! Oh well, such is life. read more

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Walked into the store and there were 5 people in front of me, and only one staff member. But his name was Bo and he was the man, I waited maybe 12 min for him to help the 5 people in front of me with pure class. Some of the best retail customer service I have ever seen, so great I had to come on here and leave a review. I ordered my replacement lenses and when I came back to get them installed Bo was there, I had a pair of Steve McQueen Persols that needed a screw, Bo found a perfect fit and started to clean them. The frames on my persols needed a lot of cleaning, Bo offered to keep them at the store clean when he had time. He truly went over and beyond to help. Thanks Bo! read more

My wife purchased a pair of sunglasses a while back and needed to get a screw replaced. We went into the store and were immediately told Sunglass Hut does not replace screws and would need to send them off. Afterwards we called another Sunglass Hut and they were more than happy to accommodate us. Why the person at this store didn't suggest going to another branch is beyond me. read more

I am a Maui Jim fiend and Sunglass Hut always has a nice selection. The personnel is knowledgeable and helpful but the stores tend to be small. I would recommend searching a time where they are the least busy and try to shop then. Otherwise, you will probably have to wait on customer service as well as to check out. read more

I bought a pair of glasses on Sunday, and I realized later that I did not like them after trying them on at home. I put them back in the case, and did not touch them until attempting to return them. When attempting to return these on Wednesday, the sales team refused to accept the return because there was an apparent scratch on the frame. After assessing for myself, any lay person would miss this tiny scrape. I believe the sales representative either sold me a scratched pair to make a sale, or she did not assess the glasses fully. Not only did the Sunglass Hut employees imply that I was in the wrong, the manager called me personally and proceeded to reiterate that her employee could have not possibly missed this and that I was the guilty party. None of the sales women offered any help or support. The customer service was awful, and I will be certain that my friends and family in Birmingham, Montgomery, and the surrounding counties will never visit this business again. Sunglass Hut appears to run a deceitful and fraud filled company. read more

Such a positive customer experience! The assistant manager- I believe her name was Sidra, was incredibly helpful and helped me purchase the perfect pair of RayBans to suit my face shape. She was so attentive and sweet! Will definitely be be buying from them again! read more

Horrible service. Rude and disrespectful manager and Assistant manager. I will never buy anything from this store or these people ever again. read more

One of the women working tried to help me fix my sunglasses and as she opened up their kit and began looking at them, another woman abruptly approached and said "what's going on with these?" As the lady tried to explain she was helping me, the other woman said, "no, we can only do minor adjustments on those. You can take those to LensCrafters and they will fix them for you for free." She was rude and not helpful. One woman was trying to help and the other one stopped her from helping. Very frustrated. read more