I really liked this location. It's smaller than the one I normally go to but I don't mind that at…read moreall. I came here because I had scratched my cornea and was so happy that they were able to see me immediately as I was in a lot of pain. I saw Dr. Samal who treated me immediately. She was very professional and instantly made me feel better. I had to follow up with her two more times to make sure I was healing. Very thankful for this location. Highly recommend them for all your eye care needs.

Came here to get in an eye exam before the end of the year as the one closest to my location was…read morebooked solid. I arrived a little early and had to wait a little past my scheduled time. They do offer the eye scan so that your eyes don't have to be dilated, which is always nice. They have a good selection of glasses and sunglasses available. The staff who helped select the glasses and the optometrist who saw me were all nice and helpful. They even sent my glasses to my typical store. I'd come back here again if my local location was booked up again.

Just went in for the first time on Thursday afternoon, so I have yet to receive my glasses. That…read morecan be covered in a separate review. The staff were polite and courteous at check in, and during the pre-test where my base vision was assessed sans glasses. Dr. Silliman was thorough and explained the issues he discovered with my eyes. Unexpected issues are scary, but he was very matter-of-fact and honest, which I appreciated. He made sure to schedule an appointment for me with a specialist for further evaluation before I left. I appreciated the extra time he took to do that. I saw online when I scheduled my appointment that the store was having a mix and match designer sale with 2 pairs of glasses + eye exam for $69.95. I had already read on their website that they DO charge extra for an anti scratch lens coating, so I wasn't surprised by the up-charge for that. I didn't expect it to be $69- that's basically what everything else combined already cost. But, I went with it since $150 grand total w tax and all was way less than I've ever paid for everything I got. The fee also included a 1 yr warranty for one time breakage replacement. I appreciated the attention from everyone in making sure I found what I needed, and explaining everything since I was a newcomer. Their glasses take about 10 days to arrive from their lab, but sometimes sooner, as I hope will be the case with mine.

Terrible people to work with. They also lie. They never get my prescription correct. What else can…read moreI say. This pretty well sums it up.

Absolutely amazing customer service! So patient and polite with me and my indecisiveness for…read morechoosing frames. I highly recommend them if you need glasses!

From the owner: Family owned business that specializes in filling prescription glasses that meet the needs of the…read morepatient. We offer custom looks with custom eyewear to match your style. We do not offer eye exams!

Staff is very friendly and professional; Dr. Day took the time to discuss any issues with my eyes…read morein an understandable manner; in fact, I found his exam educational. Glasses ordered were ready within 1.5 hours. Dr. Day gave helpful recommendations regarding cataract surgery and allergies. Highly recommend!!!

I was so offended by the way I was treated here. The staff constantly talked down to me even though…read morethey could see my date of birth on my chart and knew I was not a child. The receptionist asked me if I wanted to add in a contacts exam to my glasses exam and I asked if it would be covered by insurance. She said yes but then later charged me full price for it. The doctor asked me if I cleaned my contacts often and I answered honestly that I did and he proceeded to look under my eyelid (which was very painful) and told me I had a "rash" on my eyelid and that I needed to start wearing daily lenses so they would stay cleaner. When I asked if I could just clean my extended wear contacts (which are approved to sleep in) more often to alleviate this problem, he laughed at me but never answered the question. I felt like I was being forced to use contacts I did not want - and I wasn't even there for contacts! He also acted like he had really caught me doing something "bad" by checking my eyelid for an imaginary rash - he was so condescending after. But I was completely honest about how often I cleaned my contacts and I had no eye irritation problems whatsoever. The "eyewear specialist" lied to me about the glasses I wanted coming in the color I wanted and charged me without checking them and had to call me later to let me know they didn't come in that color so I had to go back to get a refund. While there, I requested my prescription so I could go somewhere more affordable to buy glasses and I was given the runaround until I basically demanded it. The receptionist then told me to make sure I took the prescription somewhere that took my insurance so that I could afford it. When I asked for the contacts prescription, I was told I couldn't have it until I had tried the terrible contacts I hadn't asked for and that it would't be written for the contacts I wanted anyway, so I just left. I'd like to point out that it is illegal for eye doctors to not give you your prescription - and they're supposed to give it to you without you having to ask, just like any other doctor. I basically felt taken advantage of and cheated the entire time I was there, and I was treated like a child even though I am an adult with an adult job who pays for her own insurance and can afford her own glasses with or without insurance.

I don't trust anyone else with my eyes. I have been coming to Eyecare Associates for a couple of…read moreyears now and they always make sure my eyes are in the best condition and have a great selection of eyewear. Dr. White is the best. She always makes sure I have healthy eyes and will run the proper tests to ensure that.

Called them at 12 pm asking to place an order for replacement glasses, receptionist said she would…read morehave the glasses department call me, no call until 4 pm, called again, she said the exact same thing and I still have received no call and they are now closed.

I have been going here for years and the only change is technology and information, but still has…read morethat great home atmosphere. Rose is fantastic and makes you feel like you just walked into a family reunion. Dr. Kirk is all knowing and always there to answer your questions with kindness and accuracy. The location is easy to get to with multiple entrances from major highways to back roads. Be on Tme because they operate precisely. Come alone or bring family you won't be disappointed. Enjoy a great new outlook.

Love Dr. Kirk! She is very thorough and easy to talk to. She explains your condition and her…read morefindings well, and she takes the time to answer your questions. I generally don't have trouble getting an appointment pretty quickly. Staff is friendly and courteous.

PSA WARNING: Do NOT go to Alabama Family Eye Care in Hoover (5356 Stadium Trace Pkwy #100) unless…read moreyou want to be taken advantage of. I've never had a worse medical/office situation in my life. In the state of the world right now, it would nice to be able to trust your local healthcare practitioner, but I guess that's gone out the window also. Just a warning to others so you don't have to experience what I went thru.

1) If you decide to pay for photos of your eyes, tell the doctor not to take extra pictures without…read morepermission or they'll bill you double the amount you agreed to. 2) Dr. Nguyen got distracted during my refraction test. When she said the appointment was over, I reminded her we hadn't finished determining my prescription. She insisted she had, so I took her at her word. Ordered glasses based on her Rx and everything was totally out of focus. After confirming the glasses did match her Rx, I returned them, went to another practice, and got a drastically different Rx (1.25 versus -0.25). Ordered new glasses, and I can see perfectly with them.

Lost my night driving (clear, progressive lens) glasses and had to get new ones in three days to…read moreget to a funeral. Arrived at 9:00 and had a replacement set in my hands in less than two hours. Had one minor hiccup and the Manager (Matt) fixed it immediately, with no charge. Everybody else in town wanted ten to 14 days. Reasonable cost and remarkable service.

Obv they've had a staff turnover in the past year. They ruined the first set of lenses and had to…read moreorder more... drilled a hole completely through the middle. There was supposed to be a "rush" put on the order. After a week they said the lenses hadn't come yet. Two weeks later they were supposed to be ready by end of business. I called the next day and was told they'd be ready in an hour. When I picked up they had the WRONG color lenses! He wouldn't tell me how long it would be take this time but assured me his mgr would get involved and another "rush" would be put on them. I reminded him my original order was "rushed" too and took 2 weeks. If the next order is wrong I'm getting a refund and taking them to America's Best!!!

Great service! The Doctors are very attentive and ask a lot of questions to best support you eye…read morehealth.

Dr. Sanford has been my doctor for years. She cares about eye health deeply. She watches for…read morepotential tears and looks at your eye pressure consistently. They have a wonderful selection of frames and make excellent recommendations. I feel well taken of every time I visit!

Due to my insurance coverage had to go here instead of just around the corner from my house! But…read morenot regretting it at all because of the great experience I had! The doctor was very nice, friendly and helpful. She explained the details and rationale for what she learned from my exam. Showed me the images taken from inside my eyes and because of the findings setup a follow up visit in a couple of weeks. The office staff was helpful in researching my insurance coverage and I ended up ordering new glasses and with the exam and totalled just a few bucks!

From the owner: At EyeCare Associates at 3429 Pelham Parkway, the dedicated team of passionate eye doctors delivers…read morehigh-quality eye care services, including comprehensive eye exams. Using the latest diagnostic and treatment technologies, they help keep your vision sharp and clear for years to come. EyeCare Associates also offers the newest styles and brands of eyeglass frames so you can look good while seeing better. Prefer contacts? Fittings are available as well. Ready to schedule your annual eye exam? Book your appointment online through the Patient Portal or give us a call.