I've been a patient of Eyecare Associates in Homewood, Alabama…read morefor years. The Provider Dr. Vanoy is excellent, that's why I go back, but
the eye glass technicians each time I purchase my glasses which, cost
more each time are just not efficient in helping you choose the right eyewear.
The first pair of glasses I purchase for over $600.00 when I received them, and got home to work on my computer, did not fit correctly and
were to heavy for my face* I took those back and the lady who reviewed
the glasses, changed the frames, I assumed because she was the expert eye technician, that these glasses should be better the second time around, well to much of my surprise, I was wrong again. I went in to pick up my replacement glasses for the second time, the lady handed me my
glasses, and I put them on, she did not check to review with
me if they fit or how they should fit, due to it was close to closing time, and
she seemed to be one of the ladies that check you in behind the desk.
well to say the least when I got home with the replacement glasses,
using them for about a week, I noticed these glasses did not feel good,
They were to tight and did not go all the way behind my ear, I ordered
the ear extenders for glasses and they just irritated my ears.
It is so frustrating to have a very good provider, but then have to deal
l with the eyecare technicians whom seem not to get your glasses right
on every visit that you have your yearly exam. I had to go to another
eyeglass provider with my written eyeglass prescription from
Dr. Vanoy and have new glasses made. They attempted to try and remedy
the replacement pair from eyecare associates ,but it was obvious the
replacement pair of glasses were to small for my face. I had to put out more money to purchase a new pair of glasses, So due to lack of experience of the Eyecare Associates technicians and just overall process of purchasing eyewear from Eyecare Associates in Homewood is always an Issue each time. Dr. Vanoy is an excellent Provider, but I refuse to purchase eyewear from Eyecare Associates in Homewood, Alabama and spend that amount of money when you have continue to have to return and still not have a solution to the problem. My total eye exam and eyewear bill out-of-pocket totaled about $1000.00 for the year of October 2023 even with eye insurance.
It is better to purchase your glasses from another provider to avoid
this type issue. A patient should not have to be subject to this type
of experience year after year.
Thanks
P Boston