I had a terrible experience with the local retail outlet at the Mall, so I called my eye doctor…read moreback to see who they recommend, and I found McNelly Optical. They were totally professional and thorough in considering my needs. My new prescription was a bit unusual because it is a temporary fix between cataract surgeries. So they spoke to my doctor directly to confirm it was being filled correctly. They promised to turn them around in two days, and they were done on time. I will certainly continue to use them for my eyeglasses needs.

Bought some montblanc sunglasses awhile ago from Nordstrom rack (there was no warranty). The…read moreglasses ended up losing the screws that held the frame and earpieces together. I searched high and low for anyone who could fix them but nobody carry's montblanc anything. Called about 5 shops, went into 2 optometrists in the area. Nobody could help. Online there were no repair kits that had the size required to fix my sunglasses. I called McNelly and spoke with Linda Kintu. She was super helpful and even went out of her way to help me find montblanc's repair website. Unfortunately that ended up not working out, but Linda said I could come in and they could see what they could do to help. When I arrived at the storefront, Linda was very welcoming and nice! Absolute people person. Linda and Ed Marshall took a look at my glasses and realized that it would require a specialized custom part to fix them, and that they didn't have the part. However, they decided to go above and beyond to help me and were able to somehow construct the part needed out of what they had in the shop. Never expected my glasses to get fixed so I gotta recommend McNelly and both Linda and Ed for their help.

The previous review stating the store is closed is inaccurate. The Sunglass Hut at Bowie Town…read moreCenter is inside the Macy's store. Open for business as of March 2014. Selection is about the same as a regular SH. You get the full Macy's return policy, too. 180 days instead of the standard 90 days. This policy may not be advertised, though, so be sure to ask before purchase if it's a factor for you.

Shaniyah was awesome. She was friendly, answered all of my questions and made ordering the…read moresunglasses I wanted easy to order. The selection was very nice as well. Not to mention, she offered 30% off as part of the black friday special, which helped the value and cost for sure.

ALERT In the receipt, it said "easy return" but the fact…read moreis 100% not. I bought 2 pair of glasses WITHOUT OPENING OR USING them. In about a week, I came back to return them. The man was pretty nice and professional. It literally took him for about 15, 20 minutes to check if there is anything wrong with each glasses. At first, he kept refusing to let me return one of glasses I bought due to the damages (one side higher than another side). He even told me to go to different stores asking for return on that one. But somehow he did let me return both of them at the end. Therefore, be aware if you buy anything from this store and later you decide to return some, they say they have the right to refuse for a return!

If you're looking for a place that truly cares about your vision, your look, and your experience --…read moreEyeworks Optical in Maryland is it! The service I received from Mr. David Richards, the manager and owner, was absolutely first-class. He created a customized experience that was unique to me -- from helping me explore hundreds of frame options to introducing me to independent eyewear designers who personally shared the stories behind their lines. I was especially impressed by the diversity of brands, including minority- and women-owned collections, which made the experience even more special. I even got a custom clip-on sun cover for my glasses and chose progressive lenses that are both functional and stylish. Add in great parking, a welcoming environment, and customer service that makes you feel like a VIP -- and you've got a 10/10 experience. Highly recommend Eyeworks Optical for anyone looking for quality, care, and style all in one place!

My experience at EyeWorks Vision Care Center has been exceptional. Owner and Optician David…read moreRichards is extraordinarily skilled at providing the best possible frames, fitting, and experience for customers. When it comes to eyewear, I should admit that I am one of those very picky customers (and David was so patient with me as I tried on many frames). I'm almost embarrassed to admit it, but I had already looked at two other optical stores before finding exactly what I wanted at EyeWorks. But beyond the look of my frames, they are expertly cut lenses. In the past, I've made the mistake of trying discount shops, including Warby Parker, Costco, and Kaiser Vision. Frankly, they didn't get my lenses cut properly, and my vision was compromised. Both pairs of glasses I got from David are stylish, and I see better than ever. The other team members, including Alan and Julie, were also great to work with. You can tell that I am a huge fan of this shop, having just discovered it last month. If you need new glasses or sunglasses, this is the place to go!

I wonder if the current manager Laura was the one in Whoy G's review because she made my shopping…read moreexperience an absolute pleasure. Very knowledgeable, left no one waiting and was quick to locate a item they were out of and also sold out online. I had the item in a few days. It made me wonder why another manager would be so quick to help out another store and part with a high demand item they only had two of themselves but it's probably hard to say no to someone so friendly. You can tell she really loves her job and I'll be more inclined to replace glasses more frequently bc of this experience. I used to hate shopping for glasses bc of my face shape and I've walked out of plenty other Sunglass Hut locations over the years empty handed so I'm super excited about my recent purchase!

Had to put a good review here for the young woman who took care of us...very knowledgable of her…read moresunglasses...very competent and friendly...really enjoyed dealing with her...sun glass hut should give her a promotion! Bravo! And thanks from the phila couple'

My husband and I walked in and nobody was there. Two younger dark haired girls walked in from the…read moreback room and just stared at us for 15 mins while we looked (like we were bothering them). It was so uncomfortable we ended up just leaving. You lost 2 sales ladies- all because you didn't even acknowledge us or acted like you gave a crap. Horrible!

Good selection of sunglasses -- a tad out of my price range…read more Customer service is lacking. Seems to be a bunch of soroity girls standing around and talking about their weekend plans. Walked in with a friend and was never greeted, nor asked if I needed help finding anything. 4 different people walked in after me and they were all greeted. Maybe I didn't look high class enough? Found sunglasses that were apart of a Buy 1 get one 1 free deal at a reasonable price. The only other ones I liked on the display were $200, so I decided to just get the one pair. The sales girl couldn't seem to g et it thru her head that I didn't want a second pair. (I'm way too picky about sunglasses and wasn't going to get a second pair just because I could and then they just sit unused). She asked my friend if he wanted the free pair and he said no. She then said "Well can I get your free pair?!" and she was t otally serious. I gave her a look and she just went back to ringing up my purchase. Wish I had just bought knock-offs at the sunglass kiosk.

Go see Sean. He's a friendly guy who has great recommendations for frames that fit your face and…read morestyle. My friends and I have gone to see him several times now and he not only remembers us but he also remembers what we tried on and what we liked. Is that an awesome memory, or what? The selection is pretty decent and larger than some other stores in nearby malls. I always come back here because this store is the best.

I was here on Labor Day. My boyfriend and I had actually been shopping for some new glasses a few…read moreweeks ago but had a horrible experience at a different store. Anyways, the gentleman working this day was phenomenal! He had great recommendations and was very patient with us. He even went as far as to make recommendations for things to do In the area since we aren't from around here. I would say he went above and beyond. I wish I remembered his name. Customer service was definitely awesome and helped make a sale that didn't happen weeks ago in a different store.

Courtney is the best store manager ever! Such a great bubbly personality! Felt like we've been…read morefriends forever