Horrible!!! Some I take care of an elderly lady that was transferred there today April 27, 2026…read more According to there website it says they are open 24 hours. I've been trying to call for an hour. Some man's voice come on sounding very rude and when I try to ask about the patient I get disconnected!!! I will be filing a report tomorrow!

Quality of care meets expectations Staff is very friendly…read moreand helpful. Therapy and activities have helped with regaining her independence.

I am beyond grateful for the extraordinary care my mother has received at Vista Real Living with…read moreParkinson's dementia and Alzheimer's can be incredibly challenging, but the staff here treats my mother with the utmost respect and compassion, making her feel truly cherished. From day one, it has been evident that the caregivers see her not merely as a resident but as a beloved member of their extended family. They make a concerted effort to cater to her emotional and physical needs, ensuring that every day is filled with joy and dignity. A beautiful highlight of her time here was being named the Valentine Queen of 2026. This thoughtful gesture not only made her feel special but also showcased the genuine love and care that permeates this facility. I can't thank God enough for blessing us with such a wonderful place, overflowing with grace and compassion. The dedication of the staff is a true testament to their The dedication of the staff is a true testament to their commitment to providing outstanding care. I wholeheartedly recommend VISTA REAL to anyone seeking a nurturing and loving environment for their loved ones. Thank you, Vista Real, for everything you do!

A place with little to no care at all never saw anyone getting thereapy and there exercise program…read moreis put a video on in the dinning hall and if you think for one reason that's therapy with no guidance or help but just enjoy the music. 6 and 4 people to a room. The place was so poorly run if you needed a doctor you be waiting to the following week and if anything it wold be a PA. Seeing the patient. Highly don't recommend to anyone

**I would not recommend Oak Glen Post Acute to anyone that ACTUALLY likes their loved one**…read more My grandfather arrived on August 11, 2026, in the afternoon following surgery. What happened over the next several days was completely unacceptable. On his first day, he was not given a shower or an examination. His pain medication was not given in a timely manner and was sometimes hours late. Even worse, throughout his entire stay, no one came to assist him with using the restroom. For someone recovering from surgery and sent to a rehabilitation facility specifically because they need additional care and assistance, I find that absolutely inexcusable. I spoke with a supervisor, Jojo, about the problems with his pain medication and the lack of assistance. When I called my grandfather on August 12, the same problems were still happening, and he STILL had not started physical therapy. At this point, my grandfather was already fed up with the facility. I convinced him to give me an opportunity to go there myself and speak with staff in person before we made the decision to remove him. On August 13, I went to the facility and again spoke with Jojo because, quite frankly, she seemed like one of the only people there actually doing work. I specifically explained that my grandfather needed to start physical therapy, needed a shower, and needed his pain medication on time. She appeared surprised when I told her that he had received neither physical therapy nor a shower since arriving. I was assured these things would be addressed. While I was there, I was also extremely unimpressed with the condition of the grounds. The property looked dirty and poorly maintained, with dying plants and an overall neglected appearance. I learned that the property apparently used to be an orphanage, and unfortunately the entire place gave me the feeling of a place where forgotten people are sent and left behind. After watching how my grandfather was treated, that feeling only became stronger. On August 14, he FINALLY received a physical therapy session, three days after arriving. However, he still had not received a shower, still was not receiving assistance with the restroom, and was still having problems receiving his pain medication on time. I texted Jojo and told her that I would be removing him from the facility the following day. At that point I was no longer willing to keep giving the facility chances to provide the level of basic care that should have been happening from the beginning. Only after I complained again by text was he offered a shower, close to 6 p.m. He declined because of how late it was. His pain medication issues were also continuing. Once I made it clear that we were removing him, I suddenly began receiving calls from higher-ups. By then, it was too late. I had already raised these concerns repeatedly and had also contacted his insurance case manager. The final experience on August 15 made an already terrible situation even worse. My husband went to pick up my grandfather as we had already told the facility we were going to do. According to my husband, the head nurse (a tall woman with brown hair and glasses) yelled at him, berated and belittled him, and even accused him of stealing a wheelchair THAT WE BROUGHT WITH US. She then loudly talked about my husband to another nurse in the hallway. The behavior he described was shockingly unprofessional and completely inappropriate for someone working in healthcare. Maybe she was possessed by a ghost of one of the bratty children from the orphanage. I was later told that she behaved this way because we were taking my grandfather out against medical advice. That does not excuse her behavior whatsoever. If the facility was so concerned about his medical well-being, that concern should have been demonstrated through timely medication, assistance with basic needs, hygiene, rehabilitation, and attentive care from DAY ONE. You cannot repeatedly fail to meet someone's needs and then suddenly act outraged when their family decides enough is enough. What makes this even more frustrating is that this nurse reportedly claimed she did not know about my grandfather's condition, yet suddenly had plenty to say and had plenty of questions when we were removing him. My husband asked when my grandfather had last received his pain medication and was not given an answer. He also requested aftercare paperwork and was not provided with it. Thankfully, my grandfather's case manager through his insurance helped us get everything sorted out afterward. We gave this facility multiple opportunities to correct these problems. We spoke with staff, raised concerns repeatedly, went there in person, followed up again, and involved his case manager. Removing him was not some impulsive decision. It happened after several days of watching the same basic care issues continue despite repeated complaints and assurances that they would be addressed.

I stayed for about 30 days and I was pleasantly surprised. The staff was professional,…read moreknowledgeable, and friendly. The staff went out of their way every day to make sure my every need was met. I came in with a serious health issue, and am going home a much better man. I hope that I never need their services again, but if me or my Family ever do, I would choose Oak Glen Acute Care again. BIG SHOUT OUT TO: Irene my wound care nurse... fabulous. Ed, my Physical Therapist. I'm stronger than I've been in years thanks to him. Joanne, my morning nurse, always started my day with a smile. Reyna "the queen nurse," and Sara my day nurse. Everyone was great and made my treatment easier by explaining exactly what was going on and what they were doing. Thank you all for everything!

My brother arrived at Bradley gardens couple months ago & has never been more at peace the…read moreheartfelt care is heartwarming if anyone has a loved one that requires this type of care I highly recommend this place never mind the bad reviews when it was exclusively a convalescent facility many things have drastically changed for the Better trust me my brother who is 69 yrs old been in the system almost his entire life has finally found a place where the employees actually care!

One star is far too generous for this establishment. This is a long overdue review, from an…read moreexperience we had December of 2018. After a fall with a broken hip, my elderly father who has dementia was transferred here from the hospital. When something like this happens, it's a whirlwind of activity. The hospital is working to get him out, the hospice company was working to find something, and The Bradley Gardens was the first place that had a bed available. So, he was transferred there site unseen. When my mother and I arrived, I took a deep breath as I pulled into the parking lot, and thought.... okay, this is only temporary. We can move him somewhere else. We walked in, and in the front lobby they had a bunch of patients sitting comatose in wheelchairs watching TV. I guess they have the TV close to the nurse's station so they can keep an eye on them. I'll get to the nurses in a bit. I went into the manager's office to sign all the paperwork and was surprised how dirty and broken down even her office was. I signed the paperwork reminding myself this was only going to be temporary until I could find another place. We then took the long hallway, all the way to the end where they had my dad. The entire place was old, broken down, in dis-repair and dirty. As we walked past the nurses station, they were all engaged in chit-chat that did not sound like anything to do with taking care of the patients. The nurses were dirty too, one of them looked like she hadn't washed her hair in at least a week. Ugh... if those are your personal hygiene standards, how do I trust you are going to keep my father clean? We walked past rooms that reeked of urine. And then the final kicker.... we walk into my father's room. It has 5 beds in it. A room no larger than a 2-car garage. The beds and other furniture looked like something that had come from a war time infirmary 50 years ago. But what really sealed the deal for me was the fly paper! FLY PAPER! Hanging from the ceiling, above the beds, with DEAD FLIES ON IT! I immediately called the hospice company and told them under no circumstances would I leave my father here. We got him out that night, and he came to my home temporarily until we found a decent place for him to spend his last days on earth. The Bradley Gardens is a place where poor people are dumped to die. It's disgusting. They should be ashamed of themselves, and the County of Riverside should revoke their licence.

I HIGHLY recommend this place. Anna helped me all the way, until I was able to get my relative in…read moretheir facility. The level and quality of care from the staff was outstanding! Any tiny issue, they immediately took care of it! Anna and the staff were on top of everything! I loved this place and I know that this place is the place that I will definitely take my relative , if needed. Thank you all so very much!

Highland Springs Care Center is wonderful. The staff is friendly and skilled. I received care due…read moreto a fall at home. I had injury to my face and a broken nose. The facility helped me with my pain management and recovery. I was very weak when I entered the facility. With physical therapy and other things, I regained my strength and returned home. The food was delicious. I felt like I was with family. I would recommend this place to anyone who is seeking quality care for family or friends. Thank you Highland Springs Care Center for your superb service.

I recovered at Redlands Healthcare skilled nursing facility, after an accident that crippled both…read morelegs due two large-bone fractures, needing rods and pins, and an ankle dislocation that needed a plate implant. The other leg, a knee needed reconstruction. I could barely put weight a little on one leg when I got there. The Physical Therapy section of the care was excellent. Even when I could barely move the legs they had me getting my blood circulating with stretch bands in bed and lifts. I felt so inspired to heal. We worked so well together, my team who helped with all kinds of care, from clean ups, bathing, the meal plan, the medications and even some fun activities such as painting, word games, number games and searches. There were special events such as ethnic music and dance, an ice cream social, and birthday celebrations. Staff people, nurses and assistents were cheerful and helpful. Administration: top notch. I considered staying longer, but the care was so efficient at getting me back on my feet again that I got to leave two months early! I even went back to visit some of my friends-- both patients and staff, and felt welcome and almost like home! No wonder this place is always full to capacity with people lined up to get in! Thank you to every person who contributed to such a speedy recovery! They made sure that I got home safely, as well. 10/10 I highly recommend this facility!

I have serious concerns about the overnight staffing conditions at this facility. The staffing…read morelevels I observed included ratios of approximately 1 CNA to 19 residents. On one particularly difficult night, three CNAs called out, leaving one CNA on a station responsible for 33 residents. Concerns about residents not being dry by shift change were raised, and afterward, a write-up was attempted despite the staffing circumstances. These conditions raise important questions about whether residents can consistently receive the attention, dignity, and basic care they deserve. Adequate staffing is essential in any care facility, and families should ask detailed questions about overnight staffing, resident care routines, and how management responds when staffing shortages occur before choosing a facility. I also have concerns about CNA compensation relative to the workload and responsibilities involved. Anyone considering this facility should carefully research its staffing practices and explore their options to make an informed decision about their care or the care of a loved one.

Hi, I would just like to say that, I went to see my aunt…read morewho was being cared for at this lovely place, and met a worker who was so sweet and caring If I remember correctly her name was Adrianna. Very clean and peaceful place.

My dad needed 24 hour care after a hospital stay. we were so fortunate to find Eugenia's, as he was…read moreno longer able to return to his independent living facility. Bianca and her wonderful staff welcomed my dad to their home and solved a huge problem for my family. the home is very well run and meets the highest standards of care and safety. there are about 8 full time residents. Accommodations are made for those who require hospice care or special services. special thanks to Julie, the full time cook! She always has a smile, a story, a recipe, or a cup of coffee to share. Heather, Betty, and Alice all deserve recognition for their gentle manner and expertise in caring for our seniors. My dad spent his final days in comfort, and surrounded by folks that treated him like family. I feel like they are all "family" to us now.

As a whole the employees there are very caring people. I would recommend this facility for anyone…read morelooking for a post acute facility. The Physical Therapy staff are compassionate and encourage their patients as they get stronger.

They took care of my mom as best they could She was not a fan of the bed pan while there. But had…read morea portable toilet next to her bed she couldn't get on it when needed without help. She had a hard time with the call button. Her room mate was very loud and was giving the staff a really hard time. I had to switch mom to another room with better access to the toilet. She did better with her physical therapy in the new room too. They got her to walk again after her fall last January she stayed til March The staff did their best but was under staffed at times it took awhile to answer the call button. My mom said she got tired of waiting and used her wheelchair to get to the toilet. The girls never came to help some of the time. It was better than some places I've seen and worked in. The office staff was accommodating when I called with concerns Overall I would recommend them