After end-stage osteoarthritis in one leg and two fractures in the other, I found myself--a…read more77-year-old gal who had never been hospitalized--facing a non-weight-bearing recovery. My doctor recommended Sundance Creek Post Acute in Banning, so I went online to do a little research. Sundance Creek did not have the greatest reviews but then again the other facilities in this category did not fair that well either. So Sundance it was! It is established that online reviews for rehab centers can be mostly negative and grim. I decided that since my stay went as well as it did, it was incumbent upon me to make sure that my positive experiences deserved to be shared with others so that there is hope for those who are seeking a facility that offers promise. Following is my takeaway: EXCEPTIONAL CARE: All of the CNAs and LVNs were caring, helpful, and even funny, but I have a special shout-out to Louis Obioha. He has a truly caring CNA heart. If you had any anxiety before his shift started, his calming presence, while very caringly addressing your needs, leaves you with an "all is well" feeling throughout the rest of his shift. MEDICATION CART: "Singing Danny", Karla and Vanessa (LVNs) brought their knowledge of all the medications that you should be taking along with much cheer to the daily med passes. EXPERT THERAPY: The physical therapy team is top-tier and abundant. Their knowledge and encouragement were the primary drivers of my recovery. FACILITY & COMFORT: The facility is "clean as a whistle" thanks to Mr. Longie, who is hard at work by 4:00 AM., who takes great pride in his clean and shiny floors! The housekeeping staff were very thorough with their daily sweeping, dusting and mopping of our rooms. My room was very clean and bright, the bed was comfortable, and my linens were changed daily. LEADERSHIP: The Director, Mr. Brett Kendrick, is an empathetic leader who ensures every patient's needs are met. He wears many hats. Organizer. Peacemaker. Overseer. Facilitator and is able to pick up the slack of others when necessary. He truly is the anchor of this facility. SOCIAL LIFE: From bingo and crafts to church services, there was always something to do in the activity center. My only minor gripe is the food. For the Love of Benji. Can nothing be done to make institutional food palatable? That said, I have to tell you that my choice to stay at Sundance Creek was the absolute correct decision to make. I do not regret the option that I chose. If you need skilled nursing and rehab, Sundance Creek is absolutely worth your consideration. I am including a few pictures of what happiness looks like.

I am writing to formally express deep concern and outrage regarding the treatment my aunt received…read moreduring her stay at your facility. What my family and I witnessed was not just disappointing, it was inexcusable! From the moment she was admitted, there were immediate red flags. Despite the presence of numerous staff members, basic standards of care were not met. My aunt was repeatedly left in soiled garments for extended periods, and critical medications were delayed or entirely missed. The neglect was not subtle....it was blatant. Angelica, who was assigned to her floor during several shifts, exhibited a level of indifference that was both shocking and dangerous. Rather than tending to my aunt's needs, she seemed more concerned with avoiding responsibility. On one occasion, I personally witnessed Angelica ignore multiple patient call lights, including my aunt's, for nearly an hour. Melissa, another staff member, displayed an alarming lack of compassion and professionalism. When asked direct questions about my aunt's care plan and physical therapy schedule, she responded dismissively and without any clear knowledge. It took over a week for any form of physical therapy to be initiated. And by then my aunt's mobility had severely deteriorated rapidly. Amanda's conduct was perhaps the most disturbing. She was observed speaking rudely to several patients and was especially careless during basic hygiene care. There were several days where my aunt was not bathed, and her wounds which should have been routinely cleaned and monitored were visibly worsening. Amanda never once acknowledged this or reported concerns, despite it being her direct responsibility. The facility itself was in disarray. It smelled strongly of urine and feces. Patients were heard crying out for help, and some were even seen wandering unattended. This is not a safe or healing environment. When I brought these issues up with the director of the facility, the social services director I met with passive indifference and redirected me to a case manager, Melinda, who seemed more interested in placating us as a family than taking action. Every conversation felt like a bother rather than genuine concern. To add insult to injury, when we decided to transfer my aunt to hospice care due to the rapid decline in her condition they still were completely unaware of what was going on and of her case. She was treated worse than a dog. There may have been a few nurses who tried their best, but isolated acts of kindness cannot undo the widespread and consistent negligence that led to my aunt's decline. This experience has been nothing short of traumatic for me and my family. I urge anyone considering this facility to think twice. The level of carelessness, unprofessionalism, and outright neglect we encountered has had lasting consequences. No one deserves to be treated this way especially not our vulnerable loved ones... there needs to be a better standard of code for this facility and they need to be held accountable for their actions! In other words if you have a family member in need of care I would steer clear from this facility. Hell you'd probably be better off taking care of them at home with no experience.

I have been a patient here for about 2 months and I have received great care. And total respect for…read moreall the employees especially my nurse Tawny. She has gone above and beyond her job for me at times and takes the time to really listen and make sure my needs are met. Thank you hemet hills for the awesome care

My mom was a resident at Hemet Hills before she passed away. She was in her room gasping for air…read moreand not one person did anything to help her. My sister had to request them to do something and they wouldn't. After my sister was adamant, my mom was finally transferred to the hospital where she ended up passing away within a couple of days. I do not recommend this facility because of that and because of the lack of care she received. Oh and she kept being found unresponsive because they were giving her insulin when she was barely eating. We asked them to stop giving her insulin but they never stopped. Her death could have been prevented from happening so soon had they taken better care of her.

I've been admitted into Menifee Lakes Post Acute two times in the last two years.(2023-2024 *2025)…read moreI receive excellent care and I felt that my CNA's were very caring to my every needs.. everyone I dealt with from PT/OT, administration and all departments, kitchen, maintenance everyone was very friendly willing to help or at least get an answer for me, they all went out of their way to make my care/ stay the best. I would also like to thank the best CNA there in the facility ...her name is , ANARUTH she took excellent care of me for the 2 1/2 weeks I was there She made my stay so enjoyable, xo

HORRIBLE. We had a horrible experience with my mom's care under Menifee Lakes. They would never…read morebrush her hair so it became so tangled, when we asked that they please just brush it once a day a CNA cut off the tangled hair in the back and left the rest of the hair long. Her personal belongings were constantly "misplaced", her room and her were always unhygienic. We could NEVER get ahold of the nurses station, but when I would be there the RN would be sitting on her personal phone on Facebook. She developed multiple bedsores while there. And that's not even everything that was wrong with place. If you have the option to have yourself or a loved one in any other facility I would recommend never sending them to Menifee lakes. There were 2 CNAs we worked with occasionally that seemed to genuinely care, but other than that the experience was absolutely dreadful and made the already devastating process of losing a loved one even more stressful. Also I don't know when these pictures were taken but they are out of date and don't represent the facility well.

They're helping my client who has been asking for help for 2 yrs since the VA let him fall. This…read moreplace is a great place to go

Office is poorly maintained. Carpet is dirty. PT assistants do not stay with patients for initial…read morewarm up and stretching before seeing the licensed therapist. Set up poorly. Crowded. No privacy, everyone is stacked on top of each other. Assistants really need to stay with patient so exercises are done correctly and there are no injuries. Assistants are sitting in a huddle of six laughing and joking about Walmart and all six of them are ignoring their patients. Extremely disappointed. Also in serious need of a cleaning and a paint job. No excuse for a business looking like this. The entire facility is in need of a serious deep cleaning and a paint job. Absolutely no excuse for letting a business slide like this.

My grandfather was sent here after being at a LTAC facility. Everyone here was very attentive &…read morecaring. They truly wanted to see him succeed. This facility is clean & fairly new. It has state of the art equipment and the rooms are VERY nice & no shared rooms which was great for privacy. Everyone here was so kind & we always had visitors & they never minded. Definitely recommend 100%!

I just left this facility and I cannot say enough about the staff and all that they do for their…read morepatients. OT, PT & Nursing are all amazing and they go above and beyond. They work with you and they get you to where you need to be to go home. And to Eric, The OT lead, I'll be nice to the new people.

My brother arrived at Bradley gardens couple months ago & has never been more at peace the…read moreheartfelt care is heartwarming if anyone has a loved one that requires this type of care I highly recommend this place never mind the bad reviews when it was exclusively a convalescent facility many things have drastically changed for the Better trust me my brother who is 69 yrs old been in the system almost his entire life has finally found a place where the employees actually care!

One star is far too generous for this establishment. This is a long overdue review, from an…read moreexperience we had December of 2018. After a fall with a broken hip, my elderly father who has dementia was transferred here from the hospital. When something like this happens, it's a whirlwind of activity. The hospital is working to get him out, the hospice company was working to find something, and The Bradley Gardens was the first place that had a bed available. So, he was transferred there site unseen. When my mother and I arrived, I took a deep breath as I pulled into the parking lot, and thought.... okay, this is only temporary. We can move him somewhere else. We walked in, and in the front lobby they had a bunch of patients sitting comatose in wheelchairs watching TV. I guess they have the TV close to the nurse's station so they can keep an eye on them. I'll get to the nurses in a bit. I went into the manager's office to sign all the paperwork and was surprised how dirty and broken down even her office was. I signed the paperwork reminding myself this was only going to be temporary until I could find another place. We then took the long hallway, all the way to the end where they had my dad. The entire place was old, broken down, in dis-repair and dirty. As we walked past the nurses station, they were all engaged in chit-chat that did not sound like anything to do with taking care of the patients. The nurses were dirty too, one of them looked like she hadn't washed her hair in at least a week. Ugh... if those are your personal hygiene standards, how do I trust you are going to keep my father clean? We walked past rooms that reeked of urine. And then the final kicker.... we walk into my father's room. It has 5 beds in it. A room no larger than a 2-car garage. The beds and other furniture looked like something that had come from a war time infirmary 50 years ago. But what really sealed the deal for me was the fly paper! FLY PAPER! Hanging from the ceiling, above the beds, with DEAD FLIES ON IT! I immediately called the hospice company and told them under no circumstances would I leave my father here. We got him out that night, and he came to my home temporarily until we found a decent place for him to spend his last days on earth. The Bradley Gardens is a place where poor people are dumped to die. It's disgusting. They should be ashamed of themselves, and the County of Riverside should revoke their licence.

Diane is a very welcoming director here at sunny rose senior living, always smiling and greeting…read moreall residents, staff and family members, she's there when you need help. I'm giving this facility 5 stars. Thank you!

went to visit my mom in memory care arrive. At 12:30 and I asked if she had eaten because I noticed…read moreeveryone was eating. I asked the med tech and was told her food would be coming shortly it took 45 minutes and her food was cold I took it back to the kitchen and asked them to reheat it please. This week my sister is there and again her food is cold. My mom's hygiene is very bad and her tie nails are horrendous

i've been getting knee injections there for a few years now they want cash. They don't think…read morethey're making enough money off the insurance companies. They really care less about their patients.

What a ridiculous place..don't know if dr.s are good. Cuz I can't seem to get past the ridiculous…read moreoffice personnel.sonething needs be seen NOW.WAS REFFERRED.and three days later nothing.high more staff or train the ones to do more..what happen to the medical world. never been thru so much B.S...