After end-stage osteoarthritis in one leg and two fractures in the other, I found myself--a…read more77-year-old gal who had never been hospitalized--facing a non-weight-bearing recovery. My doctor recommended Sundance Creek Post Acute in Banning, so I went online to do a little research. Sundance Creek did not have the greatest reviews but then again the other facilities in this category did not fair that well either. So Sundance it was! It is established that online reviews for rehab centers can be mostly negative and grim. I decided that since my stay went as well as it did, it was incumbent upon me to make sure that my positive experiences deserved to be shared with others so that there is hope for those who are seeking a facility that offers promise. Following is my takeaway: EXCEPTIONAL CARE: All of the CNAs and LVNs were caring, helpful, and even funny, but I have a special shout-out to Louis Obioha. He has a truly caring CNA heart. If you had any anxiety before his shift started, his calming presence, while very caringly addressing your needs, leaves you with an "all is well" feeling throughout the rest of his shift. MEDICATION CART: "Singing Danny", Karla and Vanessa (LVNs) brought their knowledge of all the medications that you should be taking along with much cheer to the daily med passes. EXPERT THERAPY: The physical therapy team is top-tier and abundant. Their knowledge and encouragement were the primary drivers of my recovery. FACILITY & COMFORT: The facility is "clean as a whistle" thanks to Mr. Longie, who is hard at work by 4:00 AM., who takes great pride in his clean and shiny floors! The housekeeping staff were very thorough with their daily sweeping, dusting and mopping of our rooms. My room was very clean and bright, the bed was comfortable, and my linens were changed daily. LEADERSHIP: The Director, Mr. Brett Kendrick, is an empathetic leader who ensures every patient's needs are met. He wears many hats. Organizer. Peacemaker. Overseer. Facilitator and is able to pick up the slack of others when necessary. He truly is the anchor of this facility. SOCIAL LIFE: From bingo and crafts to church services, there was always something to do in the activity center. My only minor gripe is the food. For the Love of Benji. Can nothing be done to make institutional food palatable? That said, I have to tell you that my choice to stay at Sundance Creek was the absolute correct decision to make. I do not regret the option that I chose. If you need skilled nursing and rehab, Sundance Creek is absolutely worth your consideration. I am including a few pictures of what happiness looks like.

I am writing to formally express deep concern and outrage regarding the treatment my aunt received…read moreduring her stay at your facility. What my family and I witnessed was not just disappointing, it was inexcusable! From the moment she was admitted, there were immediate red flags. Despite the presence of numerous staff members, basic standards of care were not met. My aunt was repeatedly left in soiled garments for extended periods, and critical medications were delayed or entirely missed. The neglect was not subtle....it was blatant. Angelica, who was assigned to her floor during several shifts, exhibited a level of indifference that was both shocking and dangerous. Rather than tending to my aunt's needs, she seemed more concerned with avoiding responsibility. On one occasion, I personally witnessed Angelica ignore multiple patient call lights, including my aunt's, for nearly an hour. Melissa, another staff member, displayed an alarming lack of compassion and professionalism. When asked direct questions about my aunt's care plan and physical therapy schedule, she responded dismissively and without any clear knowledge. It took over a week for any form of physical therapy to be initiated. And by then my aunt's mobility had severely deteriorated rapidly. Amanda's conduct was perhaps the most disturbing. She was observed speaking rudely to several patients and was especially careless during basic hygiene care. There were several days where my aunt was not bathed, and her wounds which should have been routinely cleaned and monitored were visibly worsening. Amanda never once acknowledged this or reported concerns, despite it being her direct responsibility. The facility itself was in disarray. It smelled strongly of urine and feces. Patients were heard crying out for help, and some were even seen wandering unattended. This is not a safe or healing environment. When I brought these issues up with the director of the facility, the social services director I met with passive indifference and redirected me to a case manager, Melinda, who seemed more interested in placating us as a family than taking action. Every conversation felt like a bother rather than genuine concern. To add insult to injury, when we decided to transfer my aunt to hospice care due to the rapid decline in her condition they still were completely unaware of what was going on and of her case. She was treated worse than a dog. There may have been a few nurses who tried their best, but isolated acts of kindness cannot undo the widespread and consistent negligence that led to my aunt's decline. This experience has been nothing short of traumatic for me and my family. I urge anyone considering this facility to think twice. The level of carelessness, unprofessionalism, and outright neglect we encountered has had lasting consequences. No one deserves to be treated this way especially not our vulnerable loved ones... there needs to be a better standard of code for this facility and they need to be held accountable for their actions! In other words if you have a family member in need of care I would steer clear from this facility. Hell you'd probably be better off taking care of them at home with no experience.

Very Restrictive, Staff members cross boundaries with the clients all the time forcing them to…read morechoose between their family and passing the program, totally toxic and controlling, if your in a relationship and your partner goes here they encourage you to break up, however they encourage the client to meet with other addicts at Co Ed. Meets where this is sapose to be a men's program. The case manager make your life difficult and peer pressure u, ive seen utter disrespect loud aggressive Ghetto behavior from staff, they totally take advantage of the clients here especially if they have poor relational boundaries. They take privileges away when the staff cant get what they want out of the client by force and make them believe its their choice kind of like a baby having a temper tantrum. They've crossed all lines in my book. If I didn't know better they're got alterior motives if they're separating clients from their loved ones. I wouldn't wish this place on anyone. Oh yeah they also dont take responsibility for any behaviors by medication mistakes nor do they acknowledge it. They will put your loved one on meds that are a one size fits all and say well that's what the Dr says now your clear and good to go bye and clearly they dont want input from loved ones because they dont want to be responsible for the mishandling of it. ​

From the owner: MFI is a full-service, 501-(c)(3) nonprofit, behavioral healthcare organization that provides high…read morequality treatment to adults and adolescents with substance abuse, mental health and family problems. Our Mission is to provide comprehensive substance abuse recovery and behavioral health services to help individuals and families achieve and maintain a healthy and productive lifestyle. Our Vision is to transform individuals who are struggling with mental health issues including substance abuse into loving and productive individuals who enrich their families and communities. We hold as core values: -   Clients are our highest priority. -   Everyone deserves the opportunity for recovery regardless of his or her ability to pay. -   Clients have the right to the preservation of their dignity. -   The recovery environment should be safe, confidential and drug-free. -   Recovery is a life-long process. About MFI MFI is a CARF-accredited facility in Riverside, California, dedicated to providing high-quality, affordable substance abuse treatment programs, mental health services, and primary health care for women, men, and adolescents. MFI residential and outpatient treatment programs at treatment facilities located around Southern California's Inland Empire...

The air conditioning went out in this nursing home 5 days ago during a heat wave and they still…read morehaven't had it fixed WTH

I wouldn't have a dog there. Dirty, rats, etc., can't say enough about it was patient for 8 hours,…read morehad the EMTs take me to a better place.

Do not send your loved one here. I don't know how they got so many five-star reviews. They have…read morepolicies that are unacceptable and do not communicate them to families or patients in advance of payment. Although I have emailed them repeatedly, I still do not have a detailed list of charges or a receipt for payment. My daughter walked out a week early. They monitor phone calls to family, and while I was talking to my daughter, who was very upset, her case manager hung up the phone. There's no way anyone should make that decision when a parent is talking to their child. I was supporting the facility and trying to get her to stay, but didn't have the opportunity to finish the call. This practice is completely unacceptable and is not even done to prison inmates. The head of the facility, who is the psychologist, refused to let her call and update her regular, treating, long-term psychologist, which is absolutely ridiculous. She went there for addiction treatment to prescription drugs. The only positive thing that happened was when N/A came in to speak. Otherwise, the focus was on alcohol. They did not refund the last week of her stay in full and have not responded to my request for an explanation. Groups were overall, not good. One regular group leader talked about sports a lot, which cut into productive group time. I have repeatedly requested names of people to contact up the ladder to discuss the situation, but have not gotten a response in over a month. The first week she was there undergoing detox, I was very happy with the facility because the nurses communicated with me regularly. It went downhill from there. The owner, whoever that is, responded to my Google review with a canned reply. I would really like that persons name and phone number.

Great place for recovery ! The techs are awesome! The case management crew are completely OPPOSITE…read more! Elizabeth and Kris don't know what they're doing !!!! They need recovery and therapy! They both get very angry and frustrated quickly!!! They both need to utilize the coping mechanism that will allow patients to feel more comfortable while in recovery!!!!

This place saved my life. I love all the staff and I'll never forget any of them. I'm alive today…read morebecause this place cared enough about me to help me care about myself. I love you all

Save yourself a whole lot of money and wasted time and do NOT send your loved one here. I went…read morethere willingly from 2/21/2022 - 3/16/2022 then left AMA upon realizing how absolutely disgusting the patients were treated. During my stay, I witnessed numerous patients seize out and hit the floor. One patient had SIX seizures before the ambulance arrived. One BHT sat in the living room and watched him seize out (doing nothing) while the other BHT left him, alone, to seize out so he could run next door for the incompetent nurse who didn't make sure that he wouldn't bite his tongue, didn't roll him on his side, didn't put a cold washcloth on his forehead, all he did was put his head in his lap and watch him in horror as he continued to seize. The final straw was when one of my monitored calls with my mother (who was paying for my treatment out of pocket) was cut short unexpectedly. I was pissed off about seeing my therapist once in 2.5 weeks and told my mother I was going to go ama. As soon as the words came out of my mouth, my case manager, Lonnie, said "I'm hanging up the phone now." I said "You're kidding right? I'm in the middle of speaking to my mother." He said, "oh no, I'm not kidding" and hung up the phone while she was mid sentence then kicked me out of his office. So unbelievably not okay. My mother wrote him an email about how not okay it was and her emails are now saying "not delivered". How curious. Management cuts costs in every way that they can. They got rid of our "hot lunch". Now, 7 days a week, for lunch we receive a sandwich and a side salad. We get eggs, hash browns, and either sausage or bacon for breakfast every morning. They also got rid of making us snacks. Now it's just chips. Admissions will brag about their "luxurious accommodations" and tell you to bring a swimsuit. The pool water is tinted brown and has literally never been cleaned. If you bring a swimsuit it will only gather dust. If your loved one is seeking detox, I wish them the best of luck. This place is NOT safe. Their landscaping consists of huge cacti that someone could easily fall on (hello you have a bunch of drug addicts who are detoxing, who designed this hell hole?) and poke an eye out. I had to raise hell for a WEEK before we were given a friggen shower curtain for our shower in a room that four women shared. I was walked in on while showering and the woman complimented my "nice toned body" (incredibly uncomfortable). I had asked for a shower curtain before and after this incident and was ignored by staff. Patients are severely under medicated. One guy that I be-friended was detoxing from meth and given zero (0) detox meds. Only tylenol for the huge open sores all over his body. There is ZERO curriculum that is taught in this place. One guy, Rudy, "teaches" patients "how to stay sober" by talking about how many plates he can lift in the gym for entire class periods ALL DAY LONG. I wish I was kidding. If you choose to go here and realize how much of a horror story this place is and go AMA like I did, you have to walk down a 2 mile dirt road with all of your luggage. You are not allowed to call a Lyft or Uber prior to being kicked out of the house and onto the street in the desert in the middle of NOWHERE with zero cell reception. After you make it down the dirt road around the mountain and to the gate, it's another 5-7 mile walk into town where you'll finally get reception. They will refuse to drive you or allow you to call anyone for help or a ride. They will also refuse to give you any of your medication. I wasn't given my Effexor which can (and will) cause a seizure if stopped abruptly. I could go on with a lot of other incidents, but I'll stop here. This place doesn't care about you. They care about the paycheck. Look elsewhere. I wish I would've.

My daughter went to California Highlands for 2 months. She overdosed multiple times and I did it…read morereceive a phone call stating that she had overdosed. After two weeks of being at California Highlands, the facility sent my daughter to sober living. She was not ready after only two weeks. She ended up overdosing multiple times. My daughter also stated that California Highlands had alcohol sanitizer at the facility and an individual overdosed on the sanitizer and almost died. My sister said he was losing unconscious multiple times but the staff "didnt notice anything was wrong". Please be careful and do your research when trying to find treatment! Thanks!

Choosing a skilled nursing facility is a very hard decision to make sometimes. From the very first…read moreday I arrived, a huge weight was lifted off my shoulders. The entire staff at OAK GLEN POST ACUTE didn't just welcome my family and me; they truly treated us like family. The nurses and aides here are absolute angels. They don't just handle the medical stuff--they take the time to sit, chat, and really get to know us. It's those little moments of genuine kindness that mean the world to us. Plus, the therapy team has been phenomenal, celebrating every single milestone with me. The communication is wonderful, and most importantly, I slept easily at night knowing that I was in the best possible hands. I can't recommend them enough. I would like to give a special shout-out to the incredible individuals who made such a difference during my time here. If I missed your name, I wholeheartedly apologize, but please know your kindness did not go unnoticed: LVNs * Gabriela - You helped save me. You are awesome! * Sarah B - You always had my meds ready. * Feb - Thank you so much. * Mirna - Thank you for the great talks. I truly appreciate you. * Joanne - You always had such a sunny personality. * Monina - Aka mon amie (my friend)! * Joy - You were always a joy. Nursing Staff & CNAs * Anthony - The first CNA! Bumped my head on the headboard You're a rockstar, bro. * Reina - Thank you for all your help. * Bethany - You are an awesome person. I wish you all the best--never change! * Elsa - Gracias por toda su ayuda. * Tiffany - I'll never forget your first day with me and my first bed bath You're a real one. * Oscar - Always dealing with my weight issues Thank you, bro. * Asia - Gonna miss "lil speedy." You're a badass person, never change. * Lupe - Your laugh and smile always brightened my day. * Papa Soo - Thank you for keeping me clean in the early mornings. * Cristina - Thank you for looking out for me. My mom is very appreciative of you, just like I am. * Mark - My welcoming committee! Sorry for the first 15 minutes after I got there--it was the hospital's fault I took it out on you * Alizé - I went with your recommendation to watch Project Hail Mary, and it was totally worth it! * Louis - Thank you, bro. * Cade - Thank you for the coffee in the A.M. and all the help. * Elizabeth - The quiet one! Thank you. * Edith - Thank you so much. * Yoselin - Thank you. * Ferdi - Thank you, bro, for all the help. * May - Thank you for everything. * Erin - Thank you for all the help and always offering a helping hand when I needed it. Wound Care Team * Irene - Thank you for always being there to make sure I was the best I could be, and of course, for being my mini-therapist when I was down. You are awesome. * Marcella - Thank you for calming me down on my panic days lol. * Laura - The newbie! You are going to fit in great here. Physical Therapy (PT) * Ray, Edgar, David, and Gemar - All of you guys helped give me the tools to help me walk again soon. Activities * Crystal - Thank you for taking care of my mom and always lending a helping hand. * Ariana - Thank you so much. * Jennifer - You are always smiling! * Hail - Always the cheerful one. I appreciate all of you. You all helped people with the things that patients need and look forward to everyday spiritually, cosmetic wise and overall positive engagement to help brighten everyone's day. Housekeeping * Millerlania - You always kept my room clean and made sure I had positive affirmations. Doctors * Dr. Golboo - Thank you for the care that you gave me. You've helped a ton as part of my on going recovery. Hopefully I'll see you at Boston's Office Staff * Ginalyn - I absolutely loved the feistyness! * Jojo - Thank you for always stopping by to make sure I had everything I needed for my stay. * Dulce - Thank you for making sure my appointments and care after I went home were completely in order. * Sabrina - You always took the time to say hi, you always had a smile, and my mom absolutely adores you. * To the four of you: You rock. I deeply appreciate everything you did to help me with what I needed and to make me feel as comfortable as possible.Thank you all from the bottom of my heart for your outstanding care and dedication.. Sincerely, BiJon

I stayed for about 30 days and I was pleasantly surprised. The staff was professional,…read moreknowledgeable, and friendly. The staff went out of their way every day to make sure my every need was met. I came in with a serious health issue, and am going home a much better man. I hope that I never need their services again, but if me or my Family ever do, I would choose Oak Glen Acute Care again. BIG SHOUT OUT TO: Irene my wound care nurse... fabulous. Ed, my Physical Therapist. I'm stronger than I've been in years thanks to him. Joanne, my morning nurse, always started my day with a smile. Reyna "the queen nurse," and Sara my day nurse. Everyone was great and made my treatment easier by explaining exactly what was going on and what they were doing. Thank you all for everything!

I am beyond grateful for the extraordinary care my mother has received at Vista Real Living with…read moreParkinson's dementia and Alzheimer's can be incredibly challenging, but the staff here treats my mother with the utmost respect and compassion, making her feel truly cherished. From day one, it has been evident that the caregivers see her not merely as a resident but as a beloved member of their extended family. They make a concerted effort to cater to her emotional and physical needs, ensuring that every day is filled with joy and dignity. A beautiful highlight of her time here was being named the Valentine Queen of 2026. This thoughtful gesture not only made her feel special but also showcased the genuine love and care that permeates this facility. I can't thank God enough for blessing us with such a wonderful place, overflowing with grace and compassion. The dedication of the staff is a true testament to their The dedication of the staff is a true testament to their commitment to providing outstanding care. I wholeheartedly recommend VISTA REAL to anyone seeking a nurturing and loving environment for their loved ones. Thank you, Vista Real, for everything you do!

My mother was sent here due to elderly neglect from her previous home and needed rehabilitation…read more Since my mother has been here she has been shown nothing but compassion and wonderful care from all the staff. This building may be a bit older, but it is very clean. Everyone here is super nice and helpful. I am so sad that it only a short term care facility, as I would love be to keep my mother here long term as my mother seems happier and healthier. If you are looking for a caring facility for your parent/parents, I highly recommend Vista Real Post Acute.

we had a tour a month ago, i wouldn't recommend this to anyone love ones. this facility is old and…read moreunsanitary .

I arrived here less than a month ago for physical and occupational therapy, in which I couldn't…read morewalk, get out of bed, go to the bathroom, but now due to the great staff, therapist, nurses, CNA's,and social worker's I can now do more independently than I could before coming here. They're all the best, and I call them my Angel's. God Bless Them All