After end-stage osteoarthritis in one leg and two fractures in the other, I found myself--a…read more77-year-old gal who had never been hospitalized--facing a non-weight-bearing recovery. My doctor recommended Sundance Creek Post Acute in Banning, so I went online to do a little research. Sundance Creek did not have the greatest reviews but then again the other facilities in this category did not fair that well either. So Sundance it was! It is established that online reviews for rehab centers can be mostly negative and grim. I decided that since my stay went as well as it did, it was incumbent upon me to make sure that my positive experiences deserved to be shared with others so that there is hope for those who are seeking a facility that offers promise. Following is my takeaway: EXCEPTIONAL CARE: All of the CNAs and LVNs were caring, helpful, and even funny, but I have a special shout-out to Louis Obioha. He has a truly caring CNA heart. If you had any anxiety before his shift started, his calming presence, while very caringly addressing your needs, leaves you with an "all is well" feeling throughout the rest of his shift. MEDICATION CART: "Singing Danny", Karla and Vanessa (LVNs) brought their knowledge of all the medications that you should be taking along with much cheer to the daily med passes. EXPERT THERAPY: The physical therapy team is top-tier and abundant. Their knowledge and encouragement were the primary drivers of my recovery. FACILITY & COMFORT: The facility is "clean as a whistle" thanks to Mr. Longie, who is hard at work by 4:00 AM., who takes great pride in his clean and shiny floors! The housekeeping staff were very thorough with their daily sweeping, dusting and mopping of our rooms. My room was very clean and bright, the bed was comfortable, and my linens were changed daily. LEADERSHIP: The Director, Mr. Brett Kendrick, is an empathetic leader who ensures every patient's needs are met. He wears many hats. Organizer. Peacemaker. Overseer. Facilitator and is able to pick up the slack of others when necessary. He truly is the anchor of this facility. SOCIAL LIFE: From bingo and crafts to church services, there was always something to do in the activity center. My only minor gripe is the food. For the Love of Benji. Can nothing be done to make institutional food palatable? That said, I have to tell you that my choice to stay at Sundance Creek was the absolute correct decision to make. I do not regret the option that I chose. If you need skilled nursing and rehab, Sundance Creek is absolutely worth your consideration. I am including a few pictures of what happiness looks like.

I am writing to formally express deep concern and outrage regarding the treatment my aunt received…read moreduring her stay at your facility. What my family and I witnessed was not just disappointing, it was inexcusable! From the moment she was admitted, there were immediate red flags. Despite the presence of numerous staff members, basic standards of care were not met. My aunt was repeatedly left in soiled garments for extended periods, and critical medications were delayed or entirely missed. The neglect was not subtle....it was blatant. Angelica, who was assigned to her floor during several shifts, exhibited a level of indifference that was both shocking and dangerous. Rather than tending to my aunt's needs, she seemed more concerned with avoiding responsibility. On one occasion, I personally witnessed Angelica ignore multiple patient call lights, including my aunt's, for nearly an hour. Melissa, another staff member, displayed an alarming lack of compassion and professionalism. When asked direct questions about my aunt's care plan and physical therapy schedule, she responded dismissively and without any clear knowledge. It took over a week for any form of physical therapy to be initiated. And by then my aunt's mobility had severely deteriorated rapidly. Amanda's conduct was perhaps the most disturbing. She was observed speaking rudely to several patients and was especially careless during basic hygiene care. There were several days where my aunt was not bathed, and her wounds which should have been routinely cleaned and monitored were visibly worsening. Amanda never once acknowledged this or reported concerns, despite it being her direct responsibility. The facility itself was in disarray. It smelled strongly of urine and feces. Patients were heard crying out for help, and some were even seen wandering unattended. This is not a safe or healing environment. When I brought these issues up with the director of the facility, the social services director I met with passive indifference and redirected me to a case manager, Melinda, who seemed more interested in placating us as a family than taking action. Every conversation felt like a bother rather than genuine concern. To add insult to injury, when we decided to transfer my aunt to hospice care due to the rapid decline in her condition they still were completely unaware of what was going on and of her case. She was treated worse than a dog. There may have been a few nurses who tried their best, but isolated acts of kindness cannot undo the widespread and consistent negligence that led to my aunt's decline. This experience has been nothing short of traumatic for me and my family. I urge anyone considering this facility to think twice. The level of carelessness, unprofessionalism, and outright neglect we encountered has had lasting consequences. No one deserves to be treated this way especially not our vulnerable loved ones... there needs to be a better standard of code for this facility and they need to be held accountable for their actions! In other words if you have a family member in need of care I would steer clear from this facility. Hell you'd probably be better off taking care of them at home with no experience.

I stayed for about 30 days and I was pleasantly surprised. The staff was professional,…read moreknowledgeable, and friendly. The staff went out of their way every day to make sure my every need was met. I came in with a serious health issue, and am going home a much better man. I hope that I never need their services again, but if me or my Family ever do, I would choose Oak Glen Acute Care again. BIG SHOUT OUT TO: Irene my wound care nurse... fabulous. Ed, my Physical Therapist. I'm stronger than I've been in years thanks to him. Joanne, my morning nurse, always started my day with a smile. Reyna "the queen nurse," and Sara my day nurse. Everyone was great and made my treatment easier by explaining exactly what was going on and what they were doing. Thank you all for everything!

**I would not recommend Oak Glen Post Acute to anyone that ACTUALLY likes their loved one**…read more My grandfather arrived on August 11, 2026, in the afternoon following surgery. What happened over the next several days was completely unacceptable. On his first day, he was not given a shower or an examination. His pain medication was not given in a timely manner and was sometimes hours late. Even worse, throughout his entire stay, no one came to assist him with using the restroom. For someone recovering from surgery and sent to a rehabilitation facility specifically because they need additional care and assistance, I find that absolutely inexcusable. I spoke with a supervisor, Jojo, about the problems with his pain medication and the lack of assistance. When I called my grandfather on August 12, the same problems were still happening, and he STILL had not started physical therapy. At this point, my grandfather was already fed up with the facility. I convinced him to give me an opportunity to go there myself and speak with staff in person before we made the decision to remove him. On August 13, I went to the facility and again spoke with Jojo because, quite frankly, she seemed like one of the only people there actually doing work. I specifically explained that my grandfather needed to start physical therapy, needed a shower, and needed his pain medication on time. She appeared surprised when I told her that he had received neither physical therapy nor a shower since arriving. I was assured these things would be addressed. While I was there, I was also extremely unimpressed with the condition of the grounds. The property looked dirty and poorly maintained, with dying plants and an overall neglected appearance. I learned that the property apparently used to be an orphanage, and unfortunately the entire place gave me the feeling of a place where forgotten people are sent and left behind. After watching how my grandfather was treated, that feeling only became stronger. On August 14, he FINALLY received a physical therapy session, three days after arriving. However, he still had not received a shower, still was not receiving assistance with the restroom, and was still having problems receiving his pain medication on time. I texted Jojo and told her that I would be removing him from the facility the following day. At that point I was no longer willing to keep giving the facility chances to provide the level of basic care that should have been happening from the beginning. Only after I complained again by text was he offered a shower, close to 6 p.m. He declined because of how late it was. His pain medication issues were also continuing. Once I made it clear that we were removing him, I suddenly began receiving calls from higher-ups. By then, it was too late. I had already raised these concerns repeatedly and had also contacted his insurance case manager. The final experience on August 15 made an already terrible situation even worse. My husband went to pick up my grandfather as we had already told the facility we were going to do. According to my husband, the head nurse (a tall woman with brown hair and glasses) yelled at him, berated and belittled him, and even accused him of stealing a wheelchair THAT WE BROUGHT WITH US. She then loudly talked about my husband to another nurse in the hallway. The behavior he described was shockingly unprofessional and completely inappropriate for someone working in healthcare. Maybe she was possessed by a ghost of one of the bratty children from the orphanage. I was later told that she behaved this way because we were taking my grandfather out against medical advice. That does not excuse her behavior whatsoever. If the facility was so concerned about his medical well-being, that concern should have been demonstrated through timely medication, assistance with basic needs, hygiene, rehabilitation, and attentive care from DAY ONE. You cannot repeatedly fail to meet someone's needs and then suddenly act outraged when their family decides enough is enough. What makes this even more frustrating is that this nurse reportedly claimed she did not know about my grandfather's condition, yet suddenly had plenty to say and had plenty of questions when we were removing him. My husband asked when my grandfather had last received his pain medication and was not given an answer. He also requested aftercare paperwork and was not provided with it. Thankfully, my grandfather's case manager through his insurance helped us get everything sorted out afterward. We gave this facility multiple opportunities to correct these problems. We spoke with staff, raised concerns repeatedly, went there in person, followed up again, and involved his case manager. Removing him was not some impulsive decision. It happened after several days of watching the same basic care issues continue despite repeated complaints and assurances that they would be addressed.

The air conditioning went out in this nursing home 5 days ago during a heat wave and they still…read morehaven't had it fixed WTH

I wouldn't have a dog there. Dirty, rats, etc., can't say enough about it was patient for 8 hours,…read morehad the EMTs take me to a better place.

My mother was sent here due to elderly neglect from her previous home and needed rehabilitation…read more Since my mother has been here she has been shown nothing but compassion and wonderful care from all the staff. This building may be a bit older, but it is very clean. Everyone here is super nice and helpful. I am so sad that it only a short term care facility, as I would love be to keep my mother here long term as my mother seems happier and healthier. If you are looking for a caring facility for your parent/parents, I highly recommend Vista Real Post Acute.

I went to visit my friend who had been sent there from Palm Springs Regional Hospital…read more I walked to the gate, opened it and a siren went off!!! I walked towards the front desk and two male patients had been fighting, shouting and screaming. I was escorted to my friend's room and the assistant was attempting to get ABC on the TV, with no avail. The bathroom was for 6 rooms, no locks, toilets too low. My friend's sister-In-law stepped on 2 roaches and at that moment we all decided to leave because this is not a recovery facility it's a death facility. Every time some enters or exits an alarm goes off. Flies were also observed looking for food to eat. The staff were very nice in spite of the condition of the facility. This is not a place where a Veteran should be sent.

Highland Springs Care Center is wonderful. The staff is friendly and skilled. I received care due…read moreto a fall at home. I had injury to my face and a broken nose. The facility helped me with my pain management and recovery. I was very weak when I entered the facility. With physical therapy and other things, I regained my strength and returned home. The food was delicious. I felt like I was with family. I would recommend this place to anyone who is seeking quality care for family or friends. Thank you Highland Springs Care Center for your superb service.

we had a tour a month ago, i wouldn't recommend this to anyone love ones. this facility is old and…read moreunsanitary .

I called this facility to inquire about renting a room for a senior, and unfortunately, my very…read morefirst interaction with the staff was extremely disappointing. While I was speaking with someone, the call was disconnected. I called back within about 30 seconds and explained that the call had dropped. Instead of simply helping me reconnect with the person I had been speaking with, the woman who answered immediately argued with me and insisted that I was the one who hung up. I told her several times that I did not hang up, yet she continued to argue with me. She then told me that the woman I had been speaking with had already left because I "left the line." I asked, "She left within 30 seconds?" and she replied, "Yes." This is very poor customer service, especially for a facility that is trying to gain the trust of seniors and their families. When someone is calling about potentially placing an elderly loved one in a facility, professionalism, patience, and respectful communication should be a priority. Arguing with a potential client over who disconnected a phone call instead of simply trying to assist them left a very negative first impression. If this is how a prospective client is treated during an initial phone call, it certainly raises concerns about the level of communication and customer service we could expect moving forward.

From the owner: We offer three well-balanced meals per day including snacks, activities program and social events,…read moredaily linen, laundry and housekeeping services, transportation provided to medical appointments, assistance with bathing, dressing and grooming, medication management, fully-secured landscaped grounds, trained and skilled staff 24/7 days a week, 24 hour emergency call response access in each suite, Alzheimer's and dementia Care available, respite care available. 2 locations to serve you.

Came here from an Assisted Living facility in Hemet that had caregiver problems as well as letting…read moreirresponsible ones remain employees, while firing others for doing marijuana on the job. and neglecting patient care needs, incontinence, giving adequate nutrition in meals as well as avoiding patient food allergies and dislikes, making sure oxygen tanks and concentrators remained in perfect working order, oxygen flow was not impeded. no falls or injuries. Place clean, etc. and patients feelingbalert and content, an important thing. And the Law, as are all these things for Elders in California. This hospital provided Emergency Care that was reasonably fast for a holiday weekend, my gurney only waited an hour , but I was having breathing and cardiac problems caused by someone at that assisted living facility in 92545 and so got some priority in being seen, and was taken to a small room, parked, and a nurse virtually moved in to watch me. very calming and polite. The lady Dr showed within minutes and got tests off to the labs ,EKG set up, blood draws ordered and me examined physically asking and answering questions, then Admitting me, and I moved there quietly and soon put in a more appropriate bed for my larger than life size ( caused by lymphedema an incurable body altering disease l). In the Ward most of the Drs were very knowledgeable and efficient and I felt confident with them, most nurses and lvn's were more than capable and most were friendly and understanding that they needed to be ultra careful of other non involved but still painful body areas in treating my current one and most complied. A few however apparently feel their job and ego is more important than a patients long term safety and comfort, even leaving pranks such as cold water poured on one foot uncovered as I slept , but really, if an aide feels her ego is more important than reactivating old spinal injuries in a elderly patient , who am I to complain? A Human Being that's who and a California Elder Citizen protected from such displays of childness. No job as a nurses side is more important than the overall health of the patient. If you don't know a patients limitations in movement ASK. Don't assume high weight is because we Big People eat too much or are lazybor druggies. Oh, and you saying ":sorry" out of the side of your mouth and arguing with us when we comment about you ignoring us and increasing our pain by your refusal to listen doesn't cut it. One thing I expected from any treating Dr in a hospital treating me is that they know why I am in a Ward bed. Hopefully they also can speak knowledgeablybabout my condition or tests they are running. What I do Not expect nor want is said Dr handing me religious " donate here" prayer cards and suggesting we talk about religion...doesn't really fill you with confidence about his intent to help you live longer ..but one Dr here ..well, he didn't three times want to discuss my case or even know it. Thankfully Dr Cox did in a later Dr visit and I am grateful for his help. Overall 4 stars, other problems as noted. Recommend you come here? Um... maybe.

This was my first time being a patient here after arriving by ambulance, and unfortunately, it was…read morea very disappointing experience. From the moment I arrived, most of the nurses were cold, unwelcoming, and came across as rude. There were no smiles, very little communication, and I felt like an inconvenience rather than a patient who needed care. The one exception was Dr. Peter, who was amazing. He was kind, professional, and made me feel heard. He was the only positive part of my visit. One nurse, whose name I didn't catch but who had an accent, unplugged my equipment so I could use the restroom without giving me any directions. She also seemed annoyed that I had asked to use it. The restroom itself was unacceptable. There was feces smeared on the toilet seat and a soiled hospital gown left on the floor. It was unsanitary and disgusting, especially in a healthcare setting. Based on this experience, I will make the extra trip to Redlands if I ever have another emergency. I sincerely hope this hospital addresses its staff's attitude toward patients and improves its cleanliness standards.

This is a bitter sweet review to write as it has to do with the passing of my Mother. The…read morecaregiver and I were exhausted and getting on each others nerves. We both knew Mom would not last much longer. In desperation I called Serene Home Care and talked to Donna (the owner) and she immediately provided a wonderful caregiver who took excellent care of not only my Mom but also my Dad so that we could get some much needed sleep. She came for 12 hours and we were able to sleep and get refreshed. Mom died late the next day but we were still in need of someone to come and give our full time caregiver a weekend break since she was still taking care of Dad full time. Donna handled the whole situation with compassion and caring. When a worker was in an accident she filled their shifts herself and took marvelous care of Dad. When it came time for the memorial service Donna provided yet another caregiver, who was a delight, to help us with Dad who is wheelchair/bed bound. Serene Home Care was truly a Godsend for us in our time of need! I can wholeheartedly recommend them to anyone who needs short term or long term loving, caring home care. Thank you so much for carrying the load for us in our time of need.

Top quality care!! My mom broke her ankle and was having a hard time getting around and doing…read morethings. Clarissa took excellent care of her and did everything she could to make sure my mom was in great hands. Thank you so much.

I tore my achilles and needed to travel to Rancho Mirage from another city while using a scooter…read moreand crutches. I had additional injuries, that made the trip even more difficult. I contacted Elite Conceirge Nursing and they provided a skilled RN to take me from the Palm Springs Airport to my home and help me safely navigate the serious stairs at my house. Without these qualified professionals I would not have been able to safely make it to my home. They were extremely professional and appropriate. I felt the cost was well worth it, and reasonable considering the service and knowledge of my nurse. Highly recommend this service.