I have never been so displeased with a service. If I could rate this nail salon -10 stars, I would. I would also recommend that no one wastes their time or money on this ridiculous establishment. My nails didn't even last one week.
This was my first trip to this salon and my last. I went in wanting a dip powder manicure with tips. I picked my color and waited quite a while, I didn't think anything of it as I was a walk in and didn't have an appointment. Once with the nail tech, she pulled out a gel polish set. When I said I was wanting the dip, I was rudely informed that the color I chose was not available in powder (I was unaware of this). No big deal, I picked a similar color from the dip powder selection. Throughout my service, any time I voiced a concern or asked for my nails to be cut shorter, the tech huffed, puffed and mumbled under her breath. At one point, this tech even slapped my hand when my finger didn't move quite how she wanted it and yelled at me. Even after I was done, I wasn't satisfied with my nails, they were still way to long, but I was tired of arguing with this lady, so I just paid and left.
The very next night, not even 24 hours after I left, a nail completely popped off. Since it wasn't cracked in half, and I wasn't wanting to go in and have it fixed, I just glued it back on myself. Within the week, this happened over, and over until a total of SIX (6) different nails came off. I am a very active person and I didn't want to solely blame it on the quality of nails, but losing 6/10 nails in a week is unheard of and unacceptable.
I went in to talk to the manager/owner/whoever and I asked for a refund. The owner asked to see my nails, and even though 2 were missing, and 4 more were glued back on, she stated "your nails are very beautiful, I don't see anything wrong." If she truly thought nothing was wrong, she clearly has very low standards for the quality of work her employees complete. When I said I didn't want them to be fixed, I just wanted my money back, her response was "we work hard for our money, labor for an hour, we don't work for you and then you get money back, its not like that". As if I don't have to work hard for my money and chose how I get to spend it. If I am paying for a service, I shouldn't have to argue over what I want. Again, she stated she saw nothing wrong with my nails. At this point, I decided I had enough and just turned around and left.
I have gotten my nails done consistently for years and this is the first bad review I have ever written. I will never go back to this salon and if anyone is wise, they wouldn't either. A complete waste of my time and money and I am confused on how they're still in business with this lack of professionalism, customer service, and quality. read more